Review Insights · App Store
Bitdefender Mobile Security
Bitdefender SRL · 33,343 ratings · ★ 4.7
4.7
★★★★★
33,343 ratings
🎯 Build a better version
Top complaints - extracted from 46 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"protection"
10 negative reviews mention this · 22% of all complaints
★★★★★ "Keeps closing. The web protection keeps turning off even when the VIN is not on. I have reported it pop but there has been no resolution to the problem." - marcimellis89
2
"phone"
8 negative reviews mention this · 17% of all complaints
★★★★★ "The Web Protection feature, is aggressively turning off my data or something.. I recently switched from Norton to Bitdefender and I must say, I am very dissatisfied. For some reason, the Web Protection feature keeps enabling and disabling itself, which causes my data to be disabled as well! This happens when my iPad …" - Ms. P.E.C.
3
"bitdefender"
7 negative reviews mention this · 15% of all complaints
★★★★★ "The Web Protection feature, is aggressively turning off my data or something.. I recently switched from Norton to Bitdefender and I must say, I am very dissatisfied. For some reason, the Web Protection feature keeps enabling and disabling itself, which causes my data to be disabled as well! This happens when my iPad …" - Ms. P.E.C.
4
"iphone"
7 negative reviews mention this · 15% of all complaints
★★★★★ "The Web Protection feature, is aggressively turning off my data or something.. I recently switched from Norton to Bitdefender and I must say, I am very dissatisfied. For some reason, the Web Protection feature keeps enabling and disabling itself, which causes my data to be disabled as well! This happens when my iPad …" - Ms. P.E.C.
5
"turn"
7 negative reviews mention this · 15% of all complaints
★★★★★ "Keeps closing. The web protection keeps turning off even when the VIN is not on. I have reported it pop but there has been no resolution to the problem." - marcimellis89
6
"scan"
7 negative reviews mention this · 15% of all complaints
★★★★★ "Not scanning files on phone!. I installed the app, but it's not scanning any of the files on my phone! It's only scanning to see if certain conditions are met: whether the iOS is up-to-date, whether the device access, wifi security, account privacy, and browsing and s…" - nancysl
7
"mobile"
6 negative reviews mention this · 13% of all complaints
★★★★★ "Doesn’t work as advertised. For example, Scam Alert won’t activate. Screen msg says allow it to access Calendars and gives steps to allow scanning Calendars, but Calendar is not listed under the Mobile Security App. Also cannot find a way to scan iPhone content." - 43218975643675
8
"subscription"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Warning. Requires subscription approval without telling you the price!!!" - Infuriated2
9
"keeps"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Keeps closing. The web protection keeps turning off even when the VIN is not on. I have reported it pop but there has been no resolution to the problem." - marcimellis89
10
"devices"
5 negative reviews mention this · 11% of all complaints
★★★★★ "The Web Protection feature, is aggressively turning off my data or something.. I recently switched from Norton to Bitdefender and I must say, I am very dissatisfied. For some reason, the Web Protection feature keeps enabling and disabling itself, which causes my data to be disabled as well! This happens when my iPad …" - Ms. P.E.C.
11
"update"
5 negative reviews mention this · 11% of all complaints
★★★★★ "New Update. The New update forces payment. I just want basic security, thanks for powering my paranoia" - Geometry Dash Is Love!
12
"security"
5 negative reviews mention this · 11% of all complaints
★★★★★ "New Update. The New update forces payment. I just want basic security, thanks for powering my paranoia" - Geometry Dash Is Love!
📋 All 46 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Warning
Requires subscription approval without telling you the price!!!
The Web Protection feature, is aggressively turning off my data or something.
I recently switched from Norton to Bitdefender and I must say, I am very dissatisfied.
For some reason, the Web Protection feature keeps enabling and disabling itself, which causes my data to be disabled as well! This happens when my iPad or iPhone goes idle.
When I wake my devices up, Bitdefender’s Web Protection feature enables itself along with my data and every notification that was sent to me when Bitdefender disabled my data, comes rushing in!
This is dangerous and unacceptable! I’ve never seen a Web Protection feature behave like this! It’s unstable and shouldn’t be disabling itself nor should it be disabling Apple users’ data, causing users to miss out on important notifications!
Norton’s Web Protection feature, never acts like this, it stays active indefinitely, until the user disables it. Norton’s Web Protection feature and Premium VPN are so aggressive, that users some times have to delete them from their VPN settings, just to disable them. Their VPN features are so stable that they aggressively try to keep themselves active at any cost!
Again, I’m not pleased with the experience of Bitdefender’s Web Protection feature, I shouldn’t have to go without a secure internet connection due to how unstable Bitdefender’s Web Protection is!
Fix the issue that causes your Web Protection feature to disconnect when iPads and iPhones go idle. I don’t know if you guys need to work closely with Apple to resolve this issue or what but I’m not returning as a Bitdefender customer until the issue is addressed and fixed!
For some reason, the Web Protection feature keeps enabling and disabling itself, which causes my data to be disabled as well! This happens when my iPad or iPhone goes idle.
When I wake my devices up, Bitdefender’s Web Protection feature enables itself along with my data and every notification that was sent to me when Bitdefender disabled my data, comes rushing in!
This is dangerous and unacceptable! I’ve never seen a Web Protection feature behave like this! It’s unstable and shouldn’t be disabling itself nor should it be disabling Apple users’ data, causing users to miss out on important notifications!
Norton’s Web Protection feature, never acts like this, it stays active indefinitely, until the user disables it. Norton’s Web Protection feature and Premium VPN are so aggressive, that users some times have to delete them from their VPN settings, just to disable them. Their VPN features are so stable that they aggressively try to keep themselves active at any cost!
Again, I’m not pleased with the experience of Bitdefender’s Web Protection feature, I shouldn’t have to go without a secure internet connection due to how unstable Bitdefender’s Web Protection is!
Fix the issue that causes your Web Protection feature to disconnect when iPads and iPhones go idle. I don’t know if you guys need to work closely with Apple to resolve this issue or what but I’m not returning as a Bitdefender customer until the issue is addressed and fixed!
Tracks viruses
Ever since I purchased this, I’ve been getting viruses
New Update
The New update forces payment. I just want basic security, thanks for powering my paranoia
Dont buy this!!
Good product but very difficult to turn off autorenewal
Not scanning files on phone!
I installed the app, but it's not scanning any of the files on my phone! It's only scanning to see if certain conditions are met: whether the iOS is up-to-date, whether the device access, wifi security, account privacy, and browsing and scam protection are activated. The VPN is not as good as ExpressVPN. When I use their VPN, I see inappropriate pictures in a certain app--when I use ExpressVPN, I don't. I will try reinstalling the app, as they advised. I reinstalled the app, and I get the same result.
Need help
I don’t want this app!! The it was presented. I thought it was to purchase more iCloud storage! I already have protection for scammers or whoever to block them! I thought the $54? Was for additional iCloud space. Please respond to this request!
Won’t let me sign in
Had to find a new vpn app
What ad blocking?
When I manage to get a program that blocks ads, I’ll review them. I can’t even read a one paragraph article without being overwhelmed by ads.
Won’t open, freezes phone
It won’t fully open, it starts and then freezes your phone so you can’t do anything. My iOS version is up to date. For what’s allegedly the best at catching malicious software, this is a piece of trash that won’t even fully open.
No directions for how to setup phone or VPN
No directions for how to setup phone or VPN
Problematic
Blocks all Bluetooth and services that use wifi as a connection - like Ford Sync.
Beware….
Untrustworthy merchant. I was charged an automatic renewal, even though I had not authorized renewal. Merchant refused to cancel my service .
Impossible to Stop Automatic Renewal of Membership
There is not way on this App to stop automatic renewal. I do not want this App to be renewed. There should be a way to stop automatic renewal on this App. I cannot use App as it is incompatible with Starlink which is the only internet provider for my location.
Intrusive
It’s a very intrusive app, insisting on keeping me on a VPN on my secure home network, not allowing me to turn VPN off and I suspect it’s causing issues on my iPhone now, shutting it down constantly every time it turns VPN on.
Doesn’t work as advertised
For example, Scam Alert won’t activate. Screen msg says allow it to access Calendars and gives steps to allow scanning Calendars, but Calendar is not listed under the Mobile Security App.
Also cannot find a way to scan iPhone content.
Also cannot find a way to scan iPhone content.
calendars
scan protection won’t open. says go to calendars in settings but my mobile settings does not have a calendar’s section.
McAfee ads or downloads not blocked
Needs to be fixed
MUST READ THIS
It did NOT let me turn the vpn off through the corner of my phone so I went to the app but the internet would not load, nothing on my phone would load. So I had to delete the app and my internet worked again (the entire time the internet was on and connected so there was something wrong with the app not my internet)
Bit defender not blocking malicious pop ups
I have been opening links that should be trusted only to find they are scams. Scams telling me my phone has viruses and such. These are not very fun to deal with.
Apps
You will not let me set up Venmo account period ! Ready to cancel bitefender go back to Norton !
Mobile scan is gone
After the last update, I can no longer scan my iPhone for the correct iOS, viruses, Wi-Fi connection, etc. Why was this function dropped
New update
Just updated and not showing the scanner anymore.
What’s the purpose of this?
It’s amazing how unnecessary and utterly useless Bitdefender on Apple devices is. As poor as the Mac version is compared to Android and Windows, the iOS version managed to be even more useless and only serves as ad space for other Bitdefender paid products. That’s its sole purpose. No usefulness whatsoever. When they added spam text filtering, I thought great, finally something that might be useful on iOS. I was wrong. Never caught any junk texts. Not even the “you will go to jail for not paying this toll” or the “here’s your invoice to download four this thing that you never had” well known scams. Seriously just a waste of space. Removing for good and terminating subscription when the time comes.
Very VERY bad customer service
I bought this a year ago, nothing really to say about the quality of the service, BUT I thought I cancelled turns out I did not, perfect, i didn’t find any easy turn off subscription button, misleading, I emailed them a couple of days ago, no answer, I’m calling them right now, been waiting for 20 mins and still in hold, overall no response at all
Got hacked or at least way more spam
Signed up for bitedefender and have received way more spam message on my cell and phone and other devices
Breach from hackers
A week ago I had. Hacking breach and it is just through browsing.
Data miners are becoming very strong in hacking to steal your data and privacy. I do not know if they are partners of security and antivirus companies. It is so ridiculous and shameful.
Data miners are becoming very strong in hacking to steal your data and privacy. I do not know if they are partners of security and antivirus companies. It is so ridiculous and shameful.
VPN feature
I recently subscribed to the mobile Bitdefender. Every time the VPN is ON all the apps slow down and do not open. It just keeps loading! I like it because it is affordable but the VPN is not iPhone 16 Pro Max friendly. Please fix it!
VPN ???
I read the Bitdefender INCLUDED VPN….but it’s only for a limited amount of coverage before it requires you to upgrade to a standalone VPN. The full mobile service only includes a limited amount of coverage which is very misleading. I do not intend to upgrade. The offer for the mobile security app says you can ‘browse with full anonymity’ so WHY would I purchase another service solely for the VPN? It is supposed to be included with the yearly subscription of the mobile service I bought!!!!!
Worthless
The device scan only scans to see if you have the bit defender protections on. This is the only "free" thing you could do.
They advertise free, but you are required to start a seven day free trial, then you're charged $2.49 per month. I did not go through with this as I wanted a deeper scan rather than seeing if I had turned on scam protection or not.
It is an absolutely worthless app. Save your time, and save the storage do not download.
They advertise free, but you are required to start a seven day free trial, then you're charged $2.49 per month. I did not go through with this as I wanted a deeper scan rather than seeing if I had turned on scam protection or not.
It is an absolutely worthless app. Save your time, and save the storage do not download.
Keeps closing
The web protection keeps turning off even when the VIN is not on. I have reported it pop but there has been no resolution to the problem.
Keeps turning browsing protection off
This is tedious as soon as I turn on the protections for web browsing, I return and it’s off.
Not sure what you’re providing
Unclear about what your program actually does.
Mark potter
I have trued and tryed can’t seam to get any help here with Biteford
Pass
Much of what this app provides is already available in other apps (VPN, web protection, anti-phishing). Probably worth the price if you need to check a box for corporate compliance, but I’m not sure the juice is worth the squeeze for personal devices.
Whisper Loudly
When I turn VPN off, I expect VPN to stay off, but that is not the way it works. I’ve done everything but uninstalled remove the app. I’ve turned it off. It turns itself back on. I disabled the VPN. The VPN reenables itself? Sending to Apple? Proceed with Caution!
Scan button?
The last update removed the scan button. Please fix it asap.
Where is the scan button??
This update removed the scanner on my iPhone.
Was great until it wasn’t
I’ve used this for a few years now the UI doesn’t allow me to manually scan the device.
I’m not sure what changed but I don’t like it.
I’m not sure what changed but I don’t like it.
Slows things up…apps don’t work with VPN on
I have an iPhone and Bitdefender Mobile is causing problems with Audible and Amazon Music. Also freezes up iPhone settings. I couldn’t click on Subscription.
Scam text message
Still receiving SMS and RCS scam text messages to my phone as false negatives
Keep disconnecting
This is awful!! Even locks my frequent user sites !!Ladt chance Bitdefender..
Confusing
It keeps telling me to activate web protection then tries to sell me a new plan when I already have protection for five devices plus my phone.
Safepay vs. Reality
Safepay feature that encrypts your IP address says VPN is not connected by virtue of a RED “X”. The VPN feature when opened indicates the VPN is connected. I, along with hoards of other customers have reported this. Engineer’s reportedly unable to duplicate this problem at their end. Still waiting on a fix to what Bitdefender describes as a “bug” in the Safepay feature. If they can not duplicate our problem…how do they know it’s just a bug? If this issue is not resolved VERY soon I’m not renewing and will purchase a different app.
No Recourse
VPN suddenly - out of the blue - stopped connecting. Threw internet connection out of whack. No solution proposed or recommended.
User
VON and Web protection have to be turned on all the time, they don’t turn on automatically.
Sentiment summary
93%
Positive (4-5★)
3%
Neutral (3★)
4%
Negative (1-2★)