Review Insights · App Store
BODi Home Fitness & Workouts
Beachbody, LLC · 297,509 ratings · ★ 4.9
4.9
★★★★★
297,509 ratings
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Top complaints - extracted from 6 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"subscription"
4 negative reviews mention this · 67% of all complaints
★★★★★ "Will not refund. Theft.. Customer service is the worst. I signed up under an incorrect (misspelled) email address and did not have access to the account but was still charged for several months despite disputing charges. There was no way to cancel the subscription …" - Bluebonnet1819
2
"customer"
3 negative reviews mention this · 50% of all complaints
★★★★★ "Will not refund. Theft.. Customer service is the worst. I signed up under an incorrect (misspelled) email address and did not have access to the account but was still charged for several months despite disputing charges. There was no way to cancel the subscription …" - Bluebonnet1819
3
"service"
3 negative reviews mention this · 50% of all complaints
★★★★★ "Will not refund. Theft.. Customer service is the worst. I signed up under an incorrect (misspelled) email address and did not have access to the account but was still charged for several months despite disputing charges. There was no way to cancel the subscription …" - Bluebonnet1819
4
"account"
3 negative reviews mention this · 50% of all complaints
★★★★★ "Will not refund. Theft.. Customer service is the worst. I signed up under an incorrect (misspelled) email address and did not have access to the account but was still charged for several months despite disputing charges. There was no way to cancel the subscription …" - Bluebonnet1819
5
"cancel"
3 negative reviews mention this · 50% of all complaints
★★★★★ "Will not refund. Theft.. Customer service is the worst. I signed up under an incorrect (misspelled) email address and did not have access to the account but was still charged for several months despite disputing charges. There was no way to cancel the subscription …" - Bluebonnet1819
6
"through"
3 negative reviews mention this · 50% of all complaints
★★★★★ "Will not refund. Theft.. Customer service is the worst. I signed up under an incorrect (misspelled) email address and did not have access to the account but was still charged for several months despite disputing charges. There was no way to cancel the subscription …" - Bluebonnet1819
7
"site"
3 negative reviews mention this · 50% of all complaints
★★★★★ "Will not refund. Theft.. Customer service is the worst. I signed up under an incorrect (misspelled) email address and did not have access to the account but was still charged for several months despite disputing charges. There was no way to cancel the subscription …" - Bluebonnet1819
8
"customer service"
3 negative reviews mention this · 50% of all complaints
★★★★★ "Will not refund. Theft.. Customer service is the worst. I signed up under an incorrect (misspelled) email address and did not have access to the account but was still charged for several months despite disputing charges. There was no way to cancel the subscription …" - Bluebonnet1819
9
"upgrade"
3 negative reviews mention this · 50% of all complaints
★★★★★ "Upgrade Errors. The upgrade requires iOS 17 or higher and does not allow my iPad which is older to download the upgrade. Please fix this" - Upgrade Fix
📋 All 6 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Will not refund. Theft.
Customer service is the worst. I signed up under an incorrect (misspelled) email address and did not have access to the account but was still charged for several months despite disputing charges. There was no way to cancel the subscription because I had no access to the account. I had to confirm my email to login but not to make the initial payment. Eventually through a chat customer service on the site I was able to get the incorrect account located but they would not refund any of the payments even though I never had access to the account or even ability to cancel. Very disappointing policies. I paid over $80 and never had access to the service. Theft. Do not recommend.
Awful
What this app provides is great. But the app doesn’t work, nor does the site have the time. Just says “error”
Predatory subscription
Stay away from this app. We paid for a year then after canceled through app then they kept charging 96$ every quarter. No customer service no email to contact no phone number. Had to lift it as fraud and change bank account. Just another fitness scam to locks you in but won’t let you cancel
Horrible Customer Service
UPDATED TO THEIR RESPONSE: I started the free trial, I loved the original P90x. The billing is outside of the app, so switching back and forth my login didn’t transfer over, so I ended up with both both the P90x and the BODi free trial which then both turned into subscriptions. The p90x is part of BODi, so it makes no sense to have the two separate subscriptions, I see it as BODI being an upgrade (more content) than P90X (which they also agreed was true). I got charged for both, I tried to fix it, but their support site was down. I assumed they would catch the duplication, that was on me. When another charge for both subscriptions went through, I reached out. They refused to credit me for either subscription. UPDATE: They responded here by stating they ‘proactively’ identified and cancelled my duplicate subscription. They did not, and that was my argument all along - that’s how it should have been. It was a huge fight, with numerous efforts of me reaching out to get an appropriate refund. They were not proactive. Perhaps it is this review that had them reconsider. The platform is great, I loved the original P90X, but unfortunately after the experience with customer service, I moved to a different platform. Which is a shame, because I did wanted to stay. ***Their policy is, once charged, they are not going to refund any money. Which means if you stop using the platform and forget to cancel, then see the charge and try to initiate a cancellation, they won’t do it. While I disagree with this from a customer service perspective, I can’t logically argue against it. I can however argue against the fact that they would charge me for both a P90X and a BODI on the same account simultaneously. I hope they fix that in their software.
Unable to upgrade
I have an iPad that won’t update to the required IOS for the app now. Frustrating to have the subscription and fight with viewing on safari.
Upgrade Errors
The upgrade requires iOS 17 or higher and does not allow my iPad which is older to download the upgrade. Please fix this
Sentiment summary
98%
Positive (4-5★)
1%
Neutral (3★)
1%
Negative (1-2★)