Review Insights · App Store
Bonaventure Cemetery Tours
Bonaventure Historical Society · 38 ratings · ★ 2.6
2.6
★★★★★
38 ratings
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Top complaints - extracted from 19 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"tour"
11 negative reviews mention this · 58% of all complaints
★★★★★ "Useless. I assumed this was legit because it wasn’t a third party app and was provided by Bonaventure itself. It is not worth downloading. The map GPS was accurate and we could use the map to see our location as we walked. No problem there. The narr…" - Rufous99
2
"cemetery"
9 negative reviews mention this · 47% of all complaints
★★★★★ "Poor app. Thankfully this money goes to a good place but this is one of the worst apps I’ve ever paid for. You’ll spend more time trying to figure things out than appreciating the cemetery. Extremely poor design." - JB53577
3
"money"
7 negative reviews mention this · 37% of all complaints
★★★★★ "Poor app. Thankfully this money goes to a good place but this is one of the worst apps I’ve ever paid for. You’ll spend more time trying to figure things out than appreciating the cemetery. Extremely poor design." - JB53577
4
"location"
6 negative reviews mention this · 32% of all complaints
★★★★★ "Useless. I assumed this was legit because it wasn’t a third party app and was provided by Bonaventure itself. It is not worth downloading. The map GPS was accurate and we could use the map to see our location as we walked. No problem there. The narr…" - Rufous99
5
"work"
6 negative reviews mention this · 32% of all complaints
★★★★★ "Useless. I assumed this was legit because it wasn’t a third party app and was provided by Bonaventure itself. It is not worth downloading. The map GPS was accurate and we could use the map to see our location as we walked. No problem there. The narr…" - Rufous99
6
"directions"
5 negative reviews mention this · 26% of all complaints
★★★★★ "Useless. I assumed this was legit because it wasn’t a third party app and was provided by Bonaventure itself. It is not worth downloading. The map GPS was accurate and we could use the map to see our location as we walked. No problem there. The narr…" - Rufous99
7
"waste"
5 negative reviews mention this · 26% of all complaints
★★★★★ "Useless. I assumed this was legit because it wasn’t a third party app and was provided by Bonaventure itself. It is not worth downloading. The map GPS was accurate and we could use the map to see our location as we walked. No problem there. The narr…" - Rufous99
8
"find"
5 negative reviews mention this · 26% of all complaints
★★★★★ "Useless. I assumed this was legit because it wasn’t a third party app and was provided by Bonaventure itself. It is not worth downloading. The map GPS was accurate and we could use the map to see our location as we walked. No problem there. The narr…" - Rufous99
9
"better"
5 negative reviews mention this · 26% of all complaints
★★★★★ "Poorly designed app. Doesn’t work well.. I hope some of this info finds its way to the developers to fix the App, because we love Bonaventure and have been there 3 times and are looking forward to a better tour next time… The info presented in the app is just OK. Informative but…" - Stop with the Ads already
10
"narration"
4 negative reviews mention this · 21% of all complaints
★★★★★ "Useless. I assumed this was legit because it wasn’t a third party app and was provided by Bonaventure itself. It is not worth downloading. The map GPS was accurate and we could use the map to see our location as we walked. No problem there. The narr…" - Rufous99
11
"site"
4 negative reviews mention this · 21% of all complaints
★★★★★ "Useless. I assumed this was legit because it wasn’t a third party app and was provided by Bonaventure itself. It is not worth downloading. The map GPS was accurate and we could use the map to see our location as we walked. No problem there. The narr…" - Rufous99
12
"useful"
4 negative reviews mention this · 21% of all complaints
★★★★★ "Useless. I assumed this was legit because it wasn’t a third party app and was provided by Bonaventure itself. It is not worth downloading. The map GPS was accurate and we could use the map to see our location as we walked. No problem there. The narr…" - Rufous99
📋 All 19 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Useless
I assumed this was legit because it wasn’t a third party app and was provided by Bonaventure itself. It is not worth downloading. The map GPS was accurate and we could use the map to see our location as we walked. No problem there. The narration never worked properly, however. It started automatically as we approached the intended spots, but not once did the narration match the graves where we stood. We stood beside Mercer’s grave and listened to a paid tour that arrived after us. When I restarted the app after they left, the app talked about another site not even in section H. Despite the map indicator showing our location at JM’s family plot correctly. I tried manually searching for the correct sections, but the app overrides input and returns to what it wants. Also, the narration starts as if you are still driving in by giving road directions, but it’s too fast to be useful and completely unnecessary as you are already there. Since it’s labeled as a Welcome section, why would I need driving directions? It also assumes you stopped just inside the entrance by the building to start. We didn’t and neither did the other car trying to use this app at the parking lot by the river. Their app too did not work as intended. I bought this so we could tour the grounds slowly due to limited mobility. As someone with a decade of professional app development and testing experience, this is a waste. I would lose my current job if I put this out for the public. Anyone saying they love it needs to provide proof of actual practical use. What good is quality history narrative if it’s presented in such a way that you can’t access it in real time. I only gave one star because at least I could use it to find Johnny Mercer’s grave site on the map. So essentially I just paid a dollar a minute for use. Rip off.
Poor app
Thankfully this money goes to a good place but this is one of the worst apps I’ve ever paid for. You’ll spend more time trying to figure things out than appreciating the cemetery. Extremely poor design.
Flush $6 down the drain
It would cost the same, be less frustrating, and take less time
Doesn’t work
I downloaded because I wanted to enjoy a leisurely walk through the cemetery and learn while I did and I am with a lgroup of my children who I didn’t want to take an an expensive tour if they got bored. I got app several days ahead of time so I could cherry pick the places I would take them and it would never download the extra content.
Didn’t work
Paid $6 and it didn’t work. The tour wouldn’t download within the app, across three different networks. Something wrong with app.
DOES NOT WORK
This app did not work for me or for other people that were there.
Don’t waste your time or money
Would give zero stars. Purchased and downloaded the app on my iPhone 15 pro with IOS 17.3 while enroute to Bonaventure cemetery. Opened the app and immediately directed to download the tour media. I could not complete the download. Error message said media could not be downloaded, try again. Tried again and again without success. The app contained nothing without this download. The website link on the app was not useful and directs you to the app! Totally useless. At least I made a donation to the Bonaventure Historical society, but I was purchasing a product that did not function as expected.
Wasted my money!
I bought this app as I was about to go into the cemetery and the app was not functional except to direct to their website. COMPLETE WASTE OF MONEY. DO NOT DOWNLOAD!
Poorly designed app. Doesn’t work well.
I hope some of this info finds its way to the developers to fix the App, because we love Bonaventure and have been there 3 times and are looking forward to a better tour next time…
The info presented in the app is just OK. Informative but Not presented in a way that keeps you interested. Instead of 20 different monotone script readers, get someone with some excitement who loves to tell you about what you’re seeing.
But the biggest problems are with the App itself. The navigation to each grave site and between sites is very poor. Transitions are awful. Navigation tries to use location sensing to pop up an audio when you are near something but it doesn’t work 90% of the time.
Finding your way between sites leaves you wandering and wondering. The narrative describes how to get there but the narratives can only get you there if you’ve found the site immediately preceding and unlike the gravesite audios, the site transition narratives can’t be found on their own. They should include these transitions in the list of audio narratives of the gravesites which are easily accessible.
Navigation using the JPEG of their map is about the only way to really find your way around, and I would never have made it otherwise, but with the technology available today like any Apple/Google/Waze location sensing mapping software with walking directions, I expected a lot more from this.
Lastly, the first audio narration with highway directions of how to get to Bonaventure Cemetery is is on EVERY page. Hit the wrong audio button at any gravesite or route and you’re back to the beginning … reset… and again listening to the directions to the Cemetery! Then you have to find your place in the tour again.
The App will leave you frustrated.
The info presented in the app is just OK. Informative but Not presented in a way that keeps you interested. Instead of 20 different monotone script readers, get someone with some excitement who loves to tell you about what you’re seeing.
But the biggest problems are with the App itself. The navigation to each grave site and between sites is very poor. Transitions are awful. Navigation tries to use location sensing to pop up an audio when you are near something but it doesn’t work 90% of the time.
Finding your way between sites leaves you wandering and wondering. The narrative describes how to get there but the narratives can only get you there if you’ve found the site immediately preceding and unlike the gravesite audios, the site transition narratives can’t be found on their own. They should include these transitions in the list of audio narratives of the gravesites which are easily accessible.
Navigation using the JPEG of their map is about the only way to really find your way around, and I would never have made it otherwise, but with the technology available today like any Apple/Google/Waze location sensing mapping software with walking directions, I expected a lot more from this.
Lastly, the first audio narration with highway directions of how to get to Bonaventure Cemetery is is on EVERY page. Hit the wrong audio button at any gravesite or route and you’re back to the beginning … reset… and again listening to the directions to the Cemetery! Then you have to find your place in the tour again.
The App will leave you frustrated.
Poorly executed app
This app is very poorly designed. For example, there is a map with numbers, but no key, and the list of plots is not numbered. The directions are confusing. You cannot change the order of the tour. A complete waste of time and money. Don’t bother.
Great Cemetery, Horrible App
With robust technology available today the interactive map. Should have been so much more..
The map provided you with your location, but when you clicked on what you were near, nothing happened. If someone had taken the time to have your location overlaid it would have been great. With an overlaid map of the graveyard, things would have been much better, and easier to find.
The map provided you with your location, but when you clicked on what you were near, nothing happened. If someone had taken the time to have your location overlaid it would have been great. With an overlaid map of the graveyard, things would have been much better, and easier to find.
Worst App to Navigate!
If you’re ever able to navigate to a plot with a narrative, then the app is great. However, that proved practically impossible. The map is not accurate with road locations, or even road names. The plots are designated in alphabetical sections and then by number in the section, but there are no sections referenced on the map. The auto notification is only correct about half the time, I.e. sometimes it pops up when you’re close but not always. The map does not show your GPS location as you move, so you’re not able to use that to narrow down your location either.
App needs updating and map hard to follow
The app is in need of updating. The tour does not provide adequate guidance. The GPS is hard to follow. I ended up locking my screen and turning my phone to be able to follow the roads. Pricey for what you get.
Awful app!
Totally NOT intuitive. There’s no link between where you are and where you need to go. The available map has sites numbered, but the chapters are not numbered. So incredibly frustrating! A waste of money.
Boring
Facts about the graves are pretty dull, they have a tour service there that seemed more interactive
Not so great
This app was incredibly frustrating. It assumes you are beginning near the museum at the entrance. If you aren’t you end up backtracking to find the first site. The directions aren’t always clear, narration begins when you aren’t yet at the site. If the app could find my location, why can’t it find where I am when I’m first starting and begin my tour from my location? The narration that we managed to get in the right place was very informative. Definitely cheaper than paying for a tour, and the money goes to help keep the cemetery up but, the app needs some refinement to be really useful.
Disappointed
Could be so much better and useful by simply numbering the names on the list to correspond with the points on the map so you can figure out where you are!
Needs improvements
This app had some good information but the gps location on it wasn’t very good. We had info playing for a gravesite several yards away. It got rather confusing. I think we would have preferred something that gave better verbal directions in the narration. Not really worth the money; and because the cemetery itself is a bit confusing, I would recommend getting a real tour if you are looking for something other than just a nice walk and photos.
very confusing. Could not follow
This app did not work very well in terms of guiding you around the cemetery. The map included in the app did not list the Lot or Section letters so, unless you could figure out which street you were on (and there were few street signs), it was difficult to follow. Furthermore, the audio was interesting but they should have put a corresponding site number next to the audio so you could find it.
A paper map would probably have worked better. We didn't do a tour or stop at the visitor center because it was raining.
A paper map would probably have worked better. We didn't do a tour or stop at the visitor center because it was raining.
Sentiment summary
37%
Positive (4-5★)
3%
Neutral (3★)
61%
Negative (1-2★)