Review Insights · App Store
Bond Touch
Bond Touch Inc. · 17,715 ratings · ★ 4.7
4.7
★★★★★
17,715 ratings
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Top complaints - extracted from 57 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
15 negative reviews mention this · 26% of all complaints
★★★★★ "Great product. Connection sucks. I can’t keep this thing connected to my phone for more than a few hours, if it dies or I turn off and on my Bluetooth, I first need to remove it from my Bluetooth devices and re-pair it through the app to get it working again. Likely an iOS…" - Useless_Wolf78
2
"touch"
15 negative reviews mention this · 26% of all complaints
★★★★★ "Phantom Touches. Was fine until a new firmware update. Now the bond 4 touch goes crazy all day long deciding to just go off when it wants. We had to stop using them bc we started to just ignore them all." - KULT NEWS
3
"update"
13 negative reviews mention this · 23% of all complaints
★★★★★ "It’s Okay Secret Photos Broken. Generally the app is decent, but in a recent update the secret photos and chat have broken and now stay forever even though they’re supposed to clear every 24 hours. If you fix this glitch I will give full stars" - TheGOATGeva
4
"bond"
13 negative reviews mention this · 23% of all complaints
★★★★★ "Phantom Touches. Was fine until a new firmware update. Now the bond 4 touch goes crazy all day long deciding to just go off when it wants. We had to stop using them bc we started to just ignore them all." - KULT NEWS
5
"working"
12 negative reviews mention this · 21% of all complaints
★★★★★ "Great product. Connection sucks. I can’t keep this thing connected to my phone for more than a few hours, if it dies or I turn off and on my Bluetooth, I first need to remove it from my Bluetooth devices and re-pair it through the app to get it working again. Likely an iOS…" - Useless_Wolf78
6
"partner"
11 negative reviews mention this · 19% of all complaints
★★★★★ "Great product. Connection sucks. I can’t keep this thing connected to my phone for more than a few hours, if it dies or I turn off and on my Bluetooth, I first need to remove it from my Bluetooth devices and re-pair it through the app to get it working again. Likely an iOS…" - Useless_Wolf78
7
"bracelet"
10 negative reviews mention this · 18% of all complaints
★★★★★ "My review. My boyfriend got us these bracelets to stay more connected while we’re long distance atm, I love the app and all that but. Every time I go to reconnect my bracelet after I charge it I always have a tough time, not sure why. And occasionally…" - mere0477
8
"phone"
10 negative reviews mention this · 18% of all complaints
★★★★★ "My review. My boyfriend got us these bracelets to stay more connected while we’re long distance atm, I love the app and all that but. Every time I go to reconnect my bracelet after I charge it I always have a tough time, not sure why. And occasionally…" - mere0477
9
"bond touch"
9 negative reviews mention this · 16% of all complaints
★★★★★ "Degraded over time. I'm just fed up with Bond Touch at this point: I had the original launch model which lasted for a good 3 years or so, until it simply stopped charging. Pick up a second generation one and it's only been about half the time and it can't even…" - Kurisu.kun
10
"bracelets"
8 negative reviews mention this · 14% of all complaints
★★★★★ "My review. My boyfriend got us these bracelets to stay more connected while we’re long distance atm, I love the app and all that but. Every time I go to reconnect my bracelet after I charge it I always have a tough time, not sure why. And occasionally…" - mere0477
11
"receive"
8 negative reviews mention this · 14% of all complaints
★★★★★ "My review. My boyfriend got us these bracelets to stay more connected while we’re long distance atm, I love the app and all that but. Every time I go to reconnect my bracelet after I charge it I always have a tough time, not sure why. And occasionally…" - mere0477
12
"doesn"
8 negative reviews mention this · 14% of all complaints
★★★★★ "App doesn’t work. App won’t open just a blank screen after paying the lifetime subscription." - Ashkrb
📋 All 57 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Good
It was good bc I had friends and we have each other on it
App doesn’t work
App won’t open just a blank screen after paying the lifetime subscription.
Phantom Touches
Was fine until a new firmware update. Now the bond 4 touch goes crazy all day long deciding to just go off when it wants. We had to stop using them bc we started to just ignore them all.
Please update
Not able to receive my private messages 😔
NOT FREE
This app is such a scam! You need a SUBSCRIPTION if you want to use it on an Apple Watch. NO FREE option.
Degraded over time
I'm just fed up with Bond Touch at this point: I had the original launch model which lasted for a good 3 years or so, until it simply stopped charging. Pick up a second generation one and it's only been about half the time and it can't even last an entire day before dying. I know it's past warranty so I just have to live with this, and I hate the idea that I have to buy more if I want to not deal with a cruddy bracelet than won't last more than 12+ hours after a full charge, with only a buzz or two!
I’m so upset
I bought these as a present for my boyfriend and I around march (I know I received them march 16th and gave him his march 24th). His bracelet randomly stopped working and the tech support seems very unwilling to actually help rather than just offer solutions like “power off your phone” as if that isn’t the first thing most people do.
App dosent work
App goes to launch and just crashes instantly
Scam
The app says fully charged all the time yet my necklace never works and it shows it is not charged. Complete waste of money
A waste of money
My boyfriend and I kept trying to send each other touch messages and we could never receive it. We’ve tried everything and it still don’t work. Don’t waste your money.
Free trial is NOT free
It says trial but I was charged immediately. It’s lame for the apple phone. It only works when you have the app open on the watch just like walkie talkie. Kinda lame.
Can’t connect if you don’t use Apple’s Mail app
My partner doesn't have email on her phone and I don’t use the Mail app so neither of us can connect to the devices
The accessibility could be better
hi me and my boyfriend both use this app with our bomb touch bracelets and we are both blind. It’s accessibility is iffy at Best so if possible, could you guys do a firm more update to make it more accessible for screen readers and easier to change the vibration strength that would be great we love the app besides that but the accessibility is why I gave it one star
Cannot sign up using email
Tried dozen times with different emails, clicked the link in email on same mobile, the link kept saying that I was opening the link on different device. Couldn’t even sign up. Terrible.
Bond touch lite
First purchased what I thought was a pair of bracelets for almost $70 but turned out to be one single bracelet which was very annoying but then realized it could be linked to an Apple Watch. Set bracelet up for my son, paired it with my watch which was very glitchy and complicated, but after unpairing / repairing both devices multiple times both were set up. I can send taps from my watch to the bracelet but not vice versa. I get some taps if I swipe the app then swipe back. Device is definitely not worth the high price tag, if issue isn’t resolved after contacting manufacturer I will be returning and canceling my subscription.
Disappointed
Worked for a few days and now the heart won’t pair. Tried all the suggested fixes and still won’t pair. The app finds it then puts it to sleep and won’t pair. This gift is extremely time sensitive as I wanted to get my wife’s dying father’s heartbeat. Customer service not responsive. I’m extremely disappointed.
I try to start the setup in the application but I have not received the confirmation email
I try to start the setup and when I try to verify my email, I do not receive the confirmation email. I tried restarting my phone and reinstalling the application. Is there any solution?
Doesn’t work at all. Hundreds wasted
Spent a lot of money on these bracelets as a gift. Bought the gift in advance so it was passed the return window. The app doesn’t work at all. Initially it let me start the app and I started to make an account, but after clicking the link to verify my email the app is a blank blue screen and nothing works. Force restarted my phone, tried the link again, deleted the app and reinstalled it. Nothing works. Good idea wasted by bad software. Don’t waste your money.
app force closed any time i try to open it
no idea what this update did other than break the app
App stuck on blue screen
App was working fine for a few days. Now it just gets stuck. I’ve reinstalled the app and shutdown power in between. I don’t know how to get the app to load on my iPhone.
Doesn’t work whatsoever
The app wont open and I can’t receive any touches, and any touches I send aren’t received. I’ve tried everything I can to try and fix it with no luck. I haven’t even had this a week. Extremely disappointed. Not worth the $140+ I just spent
Stopped working after 2 weeks
It was great for two weeks until it stopped working. Now when I open the app nothing loads but a blank blue screen. Tried to delete and reinstall without success. Really sucked because we liked it before it stopped working.
App won’t work
Me and my partner can’t even open the app it’s just a blank screen and we’ve tried everything
ISO not working
The app won’t load
Blue Screen
Simply does not work, the app has a blue screen.
WONT RECEIVE TAPS
I just got this and my partners works fine but mine won’t work without having the app open and we’ve gotten no help from support :(((
Needs work
Touches don’t always go through on Apple Watch. It’s annoying to constantly have to reset everyday just so it can work properly.
App Update Resets Bond Touch
The latest application update removed all of my connections with my Bond Touch More, and made me setup my Bond Heart again, deleting all of my heartbeats. I had to sign up again using my email address and now I have to wait for my partner to get the update as well so that we can reconnect. As it is now the devices are useless without my partner updating.
Not what I expected
It doesn’t work that great, it’s like sending messages back and forth (using Apple Watches).
Plus BOTH people have to pay to subscribe. Not worth 2.99 a month or 39.99 a year
Plus BOTH people have to pay to subscribe. Not worth 2.99 a month or 39.99 a year
No
DO NOT DOWNLOAD!
Garbage
This is so complicated to use and you have to go into the app to see what someone sent been trying to return since i attempted to set it up and no one gets back to you
It’s the same
I have three different heart beats stored and while you’re looking at the app you can see the different rhythms, but it doesn’t feel that way every heart beat plays the exact same way it’s even off beat watching the heart beat on the app. Plus to change who’s heartbeat you wear is an entire battle that last 3-4 minutes by “waking the heart” really cool idea. Should have got the touch bracelets instead.
APP DOESNT WORK
I bought my bond touch a very long time ago and redownloaded the app to reconnect with my current boyfriend only to discover that the app no longer works!!
Was going to buy my partner a bracelet for valentines but unless you guys fix the app I won't be doing that...
Was going to buy my partner a bracelet for valentines but unless you guys fix the app I won't be doing that...
no
My app keeps crashing and it says uh oh try again
The application is not working
The bond touch app wasn’t working for me , everytime I tried to open it , it would say uh oh something’s wrong and I pressed try again many many many times , and uninstalled , rebooted my phone nothing . Not sure what is wrong with this my phone is an I phone 12 up to date with iOS 17
Ever since the update, nothing works correctly.
I’m literally writing this after updating to the most recent version, and somehow it’s STILL broken, just in different ways.
The original update that released around the holidays obviously bricked a lot of people’s apps. For me personally, the chat room wiped all saved pictures, ceased to work for a decent amount of time in general and for those first few days the app would open and then immediately crash… my partner and I were unable to use our bracelets for a handful of days. Reached out to customer support and was told to send the info for our bracelet’s as the issues we were having warranted a new product altogether. I sent over the info (important to note, I never demanded a replacement, it was brought up to me completely willingly) only to have the representative turn around and tell me the warranty on the bracelets is expired so unfortunately we can’t do anything for you.
App started working again but now (despite the fact that our entire picture library is lost, a whole whopping handful of pictures because that library feature is so small, by the way) the messaging won’t work properly AGAIN.
Anytime my partner or I is typing there is this glitch now where sometimes when the chat room is exited if a person sends a message while the other person isn’t in the chat room actively, they can’t see what message was sent but will see anything after it. Does the same if the app is fully closed out and then you log back in despite getting the notif that a new chat has been sent.
I’m beyond frustrated at the lack of help Bond has been with this whole situation, thank god we won’t have to waste our time with this product much longer.
The original update that released around the holidays obviously bricked a lot of people’s apps. For me personally, the chat room wiped all saved pictures, ceased to work for a decent amount of time in general and for those first few days the app would open and then immediately crash… my partner and I were unable to use our bracelets for a handful of days. Reached out to customer support and was told to send the info for our bracelet’s as the issues we were having warranted a new product altogether. I sent over the info (important to note, I never demanded a replacement, it was brought up to me completely willingly) only to have the representative turn around and tell me the warranty on the bracelets is expired so unfortunately we can’t do anything for you.
App started working again but now (despite the fact that our entire picture library is lost, a whole whopping handful of pictures because that library feature is so small, by the way) the messaging won’t work properly AGAIN.
Anytime my partner or I is typing there is this glitch now where sometimes when the chat room is exited if a person sends a message while the other person isn’t in the chat room actively, they can’t see what message was sent but will see anything after it. Does the same if the app is fully closed out and then you log back in despite getting the notif that a new chat has been sent.
I’m beyond frustrated at the lack of help Bond has been with this whole situation, thank god we won’t have to waste our time with this product much longer.
Bond Touch Lite Failing on Watch OS 10.2
Touches do not transmit through watches on Watch OS 10.2, and partner says my watch is showing “offline” on their app. She updated her watch to the latest OS, then her touches started failing too. As someone trying this out so I don’t have to have 2 wearables, it’s a fail right now.
It did not work
I recently purchased a touch bond bracelet for my friend and I. We tried charging them and changing outlets and wires, but nothing worked. In the end we had to request a return and it was even more difficult to do that. I was hoping it would work and in the end I was very disappointed.
terrible, went downhill!
everytime the app updates it gets worse, me and my partner cant even get into the app and we don't receive any notifications of any touch’s being sent.
Version 6.1.8 Logged In But All Data Gone
Updated to the latest version of 6.1.8 and now the bond touch app has none of my data and unconnected from my partner.
app has problem with update
love this app but wanted to let developers know there’s an issue where it won’t load or save anything. doesn’t recognize bond or account but still shows me and bf logged in. this happened after i had to update as with the release of the new update; app wouldn’t open until i installed update. now it loads but nothing is there and in every tab it’s empty. PLEASE FIX I LOVE THIS APP AND BRACELET. I DID UPDATE TO THE NEWEST VERSION OF APP AND I CHECK EVERY DAY. THERE IS NO NEWER UPDATES AND THE APP IS BROKE
Please update your app to be compatible with IPhone’s 17 iOS
I’m so peeved because other reviewers and I just got the new iPhone or at least have a new IPhone update that’s 17.1. I’m sorry developers, but please fix your app to be compatible with the new IOS update. We can’t go back to 6.8 (16.8?) anyways if someone recently upgraded their phone to iPhone 15 or updated their iOS.
I didn’t have any problems with my bond touch until today where I can’t connect at all even after I deleted the app, charged the bracelet fully, manually removed the bracelet’s pairing to my phone’s Bluetooth and updated the Bond touch app.
Developers, do not keep telling us to stick to 6.8 when there’s no way we can do so after we updated our phones. Fix the app to be compatible to 17.1 and up.
I didn’t have any problems with my bond touch until today where I can’t connect at all even after I deleted the app, charged the bracelet fully, manually removed the bracelet’s pairing to my phone’s Bluetooth and updated the Bond touch app.
Developers, do not keep telling us to stick to 6.8 when there’s no way we can do so after we updated our phones. Fix the app to be compatible to 17.1 and up.
Latest version is broke.
Latest version of the app is blank and does not show anything. I want to communicate with my partner so I hope this can be fixed soon. On other reviews the developers stated the latest update fixed this but it appears to have not. The app opens now but is just blank.
The New Update Broke the App and Watch
On my iPhone 14 Pro Max, the new update made the app unable to open, therefore making my watch useless. The watch is connected to bluetooth but the app can’t connect to the app, so I can’t receive buzzes or send them
UPDATE:
Now the app says I’m not old enough to use it? I’m definitely a legal adult. Going through with the process, it won’t send the email “to get a parent’s permission”.
UPDATE:
Now the app says I’m not old enough to use it? I’m definitely a legal adult. Going through with the process, it won’t send the email “to get a parent’s permission”.
App Doesn’t Open
My girlfriend and I have had our bracelets for about three months, and everything was working phenomenally. When the app updated earlier today (11/22), we became unable to open the app and subsequently reconnect our bracelets. We love the bracelets and how they keep us connected when we’re apart, but this setback is upsetting both of us.
App won’t open
Normally I love this app, but recently my app won’t open so I can’t connect my bracelet
New version crashes
New version won’t even launch! Are you guys even testing these things before launching on AppStore?
My review
My boyfriend got us these bracelets to stay more connected while we’re long distance atm, I love the app and all that but. Every time I go to reconnect my bracelet after I charge it I always have a tough time, not sure why. And occasionally I’ll see the notification for taps, but not receive them unless I sit in the app. Which sucks because that’s the whole point of these bracelets to use them when you cannot be on your phone.
Great product. Connection sucks
I can’t keep this thing connected to my phone for more than a few hours, if it dies or I turn off and on my Bluetooth, I first need to remove it from my Bluetooth devices and re-pair it through the app to get it working again. Likely an iOS issue since my partner hasn’t had any issues with his android phone
It’s Okay Secret Photos Broken
Generally the app is decent, but in a recent update the secret photos and chat have broken and now stay forever even though they’re supposed to clear every 24 hours. If you fix this glitch I will give full stars
+ 7 more in the clipboard copy
Sentiment summary
91%
Positive (4-5★)
3%
Neutral (3★)
5%
Negative (1-2★)