Review Insights · App Store
BookMyShow | Movies & Events
Bigtree Entertainment Pvt. Ltd. · 13,623 ratings · ★ 4.8
4.8
★★★★★
13,623 ratings
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Top complaints - extracted from 77 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"tickets"
14 negative reviews mention this · 18% of all complaints
★★★★★ "Not worth. No response they took almost 200 Rs delivery charge but still not delivering the tickets and telling to come and get it on our own" - Bhout hi Ganda
2
"booking"
12 negative reviews mention this · 16% of all complaints
★★★★★ "Money deducted from account, but no booking. Booking failed due to their system error, however they still deducted the money. It supposedly will be refunded later. I’m seeing many reviews with this exact issue from years ago. Surprising that they have not fixed it so far." - t27bg29
3
"book"
11 negative reviews mention this · 14% of all complaints
★★★★★ "Money deducted from account, but no booking. Booking failed due to their system error, however they still deducted the money. It supposedly will be refunded later. I’m seeing many reviews with this exact issue from years ago. Surprising that they have not fixed it so far." - t27bg29
4
"bookmyshow"
10 negative reviews mention this · 13% of all complaints
★★★★★ "Dishonest business practices. Takes a hefty cancellation fee and does not make this known prior to cancellation. Also tries to refund in bookmyshow bucks and not to original payment method as requested. Stay away from this app, they are true scammers." - Restocks is Trash
5
"customer"
9 negative reviews mention this · 12% of all complaints
★★★★★ "Bad customer service. No live agent to help" - jas0647
6
"show"
8 negative reviews mention this · 10% of all complaints
★★★★★ "Credit card discounts are just scams and don’t work. All the options in credit card discounts, debit card discounts and book my show discounts do not work." - GreenGoblinMonk
📋 All 77 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Money deducted from account, but no booking
Booking failed due to their system error, however they still deducted the money. It supposedly will be refunded later. I’m seeing many reviews with this exact issue from years ago. Surprising that they have not fixed it so far.
Lund app
Tatti gu payment
Bad customer service
No live agent to help
Credit card discounts are just scams and don’t work
All the options in credit card discounts, debit card discounts and book my show discounts do not work.
Offers on cards
The offer is applicable to my card but didn’t booked and timeout. When I try to book for other time it is showing not applicable as ongoing transaction and tried after 5 hours showing offer already done and limited
Dishonest business practices
Takes a hefty cancellation fee and does not make this known prior to cancellation. Also tries to refund in bookmyshow bucks and not to original payment method as requested. Stay away from this app, they are true scammers.
High fees
It’s just an online booking system, not rocket science why do you charge such a high amount for?
Not worth
No response they took almost 200
Rs delivery charge but still not delivering the tickets and telling to come and get it on our own
Rs delivery charge but still not delivering the tickets and telling to come and get it on our own
Charging double
Charged double for the ticket compared to pricing at theatre. Support also just ignored stating pricing is dynamic like airlines. Uninstalling now
Payment UX Issues
After hitting Pay, app shows I don’t have an internet connection. While the rest of the app works, am connected to internet. For something this serious like a payment, you need to care about the UX and clearly state what went wrong. “No internet connection” is just wrong, and should not be a catch-all screen for whatever exception you encounter.
Spineless Organisation
You should be ashamed of yourselves; you’ve become a stooge for the Modi’s attack on freedom of speech. Stop bootlicking, grow some balls. Long live freedom of speech and expression.
Bring back Kunal kamra
Boycotting bookmyshow
Worst app ever
“Meri najar se dekho gaddar najar woh aaye”
spineless
i wanted to book KK’s show but now I can’t! you guys lack a spine.
Bias
It removes services of people who is against Government of India
Cowardice Over Comedy: BookMyShow’s Shameful Move
Extremely disappointed with BookMyShow
It’s shameful that BookMyShow chose to delist Kunal Kamra’s shows just because a few party workers felt “offended.” Since when did threats dictate what comedians can or cannot perform? Instead of standing up for freedom of speech and expression, you chose to bend the knee to political bullies. Spineless move. Art and satire are not supposed to be silenced because of political pressure.
If you can’t protect performers and users’ right to choose, don’t pretend to be a platform that supports entertainment. Uninstalling and never coming back.
It’s shameful that BookMyShow chose to delist Kunal Kamra’s shows just because a few party workers felt “offended.” Since when did threats dictate what comedians can or cannot perform? Instead of standing up for freedom of speech and expression, you chose to bend the knee to political bullies. Spineless move. Art and satire are not supposed to be silenced because of political pressure.
If you can’t protect performers and users’ right to choose, don’t pretend to be a platform that supports entertainment. Uninstalling and never coming back.
Disappointed by BookMyShow’s Stance Against Free Speech
I’ve been a regular user of BookMyShow for several years and have always appreciated the convenience it offered for booking entertainment events. However, I was recently disappointed to learn that the platform has allegedly stopped allowing bookings for Kunal Kamra’s shows. While the company hasn’t officially stated the reason, it’s hard to ignore the likelihood of political pressure or an attempt to remain in the good books of those in power.
This move raises serious concerns about freedom of expression and artistic independence. When corporations start selectively filtering content based on political leanings, it not only stifles diverse voices but also sets a dangerous precedent for censorship. Platforms like BookMyShow have a responsibility to remain neutral facilitators of art and culture-not enablers of political suppression.
By choosing to exclude certain performers, the platform signals that commercial interests or appeasement of political entities take precedence over democratic values. I cannot support a platform that prioritizes such interests over the fundamental rights of citizens, including the right to free speech and dissent. Therefore, I’ve decided to discontinue using BookMyShow until they clarify their position and stand by the principles of fairness and inclusivity.
Art should challenge, provoke, and reflect society-not be curated to comfort the powerful.
This move raises serious concerns about freedom of expression and artistic independence. When corporations start selectively filtering content based on political leanings, it not only stifles diverse voices but also sets a dangerous precedent for censorship. Platforms like BookMyShow have a responsibility to remain neutral facilitators of art and culture-not enablers of political suppression.
By choosing to exclude certain performers, the platform signals that commercial interests or appeasement of political entities take precedence over democratic values. I cannot support a platform that prioritizes such interests over the fundamental rights of citizens, including the right to free speech and dissent. Therefore, I’ve decided to discontinue using BookMyShow until they clarify their position and stand by the principles of fairness and inclusivity.
Art should challenge, provoke, and reflect society-not be curated to comfort the powerful.
Lacks a spine
They lack a strong backbone, adapting to current political conveniences rather than maintaining a consistent stance. Their inability to stand firm on principles could be a significant drawback for users seeking reliability and integrity.
Spineless
Just uninstalled your app.
No kunal kamra
1 star
Exorbitant fees. Don’t use it
Use the theaters/artists website
Silencing Voices: A Step Back for Free Expression
It's disappointing to see such reaction from a ticketing platform in an era where freedom of speech should be encouraged.
Fascism supporters
Management has 0 backbone for not supporting Kunal kamra. Worst event booking app in my experience.
booking related
very bad app
Discount offer
Worst booking system, you mention about the booking discount but had problems in booking tickets
Worst service
Need lot of improvement
Only use this app to find shows but don’t book through them!!!
I use this app as a free resource. I don’t want them to have any of my money. I have taught everyone i know this trick because you never run into problems this way. I will continue to promote this way of using the app not because of any issues I’ve ever had. I just think it’s really funny they will never get me or my friends money. The employees of this company are pan chodes and the person who is getting paid to read these reviews is the biggest pan chode haahahahahhahahhahaha yes you saaar!!!!
Why is the app like this?
Why in any world would I pick the type of movie screen BEFORE I choose the location I want to watch a movie at!?!? In a city that takes an hour to go 1 km, why wouldn’t location be the first choice after choosing language and movie!?!?
Their server is down when you need to book movie tickets
Their server is down when you need to book movie tickets.
Kalki 3rd class moviee
Not recomment to watch
Loude ho aap
(Respectfully)
Ridiculous app
I booked for katra and they booked for Jammu and even didn’t pop that city is changed
SCAM. THEY STOLE MY MONEY. DO NOT TRUST THIS APP
They took my payment and gave me an error that said “Payment successful but Booking Failed.” Then refunded the money to BMS cash. It was a huge payment, I had clubbed it with bank discounts, so they refunded what I paid in BMS cash. Then when I tried to do the booking and use BMS cash, I had to pay MORE than my initial price because surprise surprise, BMS cash can’t be clubbed with any discounts and this is the way they scam people out of their money. Check their reviews, a lot of people have faced this issue. They usually do this to people after 2-5 bookings but no one is safe. Do not trust the positive reviews, it WILL happen to you too.
Doesn’t accept international credit cards
It’s almost 2024, and a booking portal like BookMyShow still doesn’t accept international cards! Well your loss. Literally.
Poor customer service
Customer service team is poorly knowledgeable they don’t spend any issues but provide standard answers I lost a show because of thier in capability Suggest to explore other channels for booking
Cashback
Chutiya banaye cashback nhi aaya bhai paisa do muje gorib hu upar se jobless b
Stop promoting anti India elements
We don’t want you to promote Khalistani elements on your app
You support Khalistan I uninstall your app
You support Khalistan I uninstall your app.
Get lost!
Get lost!
Pathetic Interface and services.
Book my show is scam
Don’t have the infrastructure to handle the World Cup ticketing
Very poor app with the worst type of network infrastructure I’ve ever seen but a ticketing partner.
Can’t even imply a basic code of giving queue numbers to customers and outright scamming people to wait for 2 hours while the tickets would’ve been already sold in half an hour.
Can’t even imply a basic code of giving queue numbers to customers and outright scamming people to wait for 2 hours while the tickets would’ve been already sold in half an hour.
Bookmyshow’s team is Irresponsible
I booked ticket for badshaah music concert. It was postponed by the organizer. Now bookmyshow is not refunding the ₹2000 that I paid for 2 tickets. It is already over 1 month.
Worst
App performance is worst
Tooo bad app
Worst site to book tickets… slow servers even for the movies released 2weeks before
Card offers are always unavailable
Card offers are selectable but when it is selected and details entered, it always says that the offer limit is reached.
There is some unethical stuff going on in the backend to avoid customers availing their card offers.
The customer support staff do not respond promptly either. After 1 month when someone eventually get back to you, they give some lame reason abt system issue or try again later and the issue persists.
There is some unethical stuff going on in the backend to avoid customers availing their card offers.
The customer support staff do not respond promptly either. After 1 month when someone eventually get back to you, they give some lame reason abt system issue or try again later and the issue persists.
Payment options/offers
Your payment gateway doesn’t accept international credit cards! It’s a global world. Grow up!
Even after using a domestic card, payment doesn’t go through it an offer is selected but goes through when a card with no discount offer is used! BIG FAIL, BookMyShow!
Even after using a domestic card, payment doesn’t go through it an offer is selected but goes through when a card with no discount offer is used! BIG FAIL, BookMyShow!
No back gesture recogniser
The year is 2022 and BMS app still doesn’t have the swipe to back navigation functionality.
I think they don’t even care anymore as long as they get their booking charges money.
I think they don’t even care anymore as long as they get their booking charges money.
Streaming Quality
Stream quality is horrible lately - stream won’t cache in despite internet quality being exceptional.
Unable to use Airplay
I am unable to use Airplay option for streaming movies.
Still a crap after 5 versions!
Get a UI-UX designer and understand how people browse for movies. The location feature doesn’t show the precise area. There is no ‘Search’ button on the map. The map stupidly shows just the theaters which fall under the nearest city auto-selected. Such a pain to use this app on iOS. I’ll prefer walking to the theater and booking my tickets than using this level of poor online service.
Horrible app
When you choose the email option - it supposedly sends you an OTP to your email address but you never receive the email. Booked tickets and never received any email. Now I have to contact support 😡
+ 27 more in the clipboard copy
Sentiment summary
95%
Positive (4-5★)
2%
Neutral (3★)
3%
Negative (1-2★)