Review Insights · App Store
bubble for JYPnation
Dear U Co., Ltd. · 1,828 ratings · ★ 4.1
4.1
★★★★★
1,828 ratings
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Top complaints - extracted from 31 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"paying"
7 negative reviews mention this · 23% of all complaints
★★★★★ "900 Days of Loyalty Erased by App Glitches and Cold Support. I have been a dedicated, paying subscriber for nearly 900 consecutive days, only to have my entire anniversary history wiped due to a combination of an external banking event and the app’s own technical incompetence. When my card was blocke…" - envuss
2
"didn"
6 negative reviews mention this · 19% of all complaints
★★★★★ "Bangchan should not deserve that. As soon as I herd that k-pop star bangchan was abused 15 years ago I was broken and I wanted to sue bubble but to all the fans that want to chat with their idols so i didn’t I just hate to see bangchan like that and I wonder if he told th…" - hood gorl
3
"chat"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Bangchan should not deserve that. As soon as I herd that k-pop star bangchan was abused 15 years ago I was broken and I wanted to sue bubble but to all the fans that want to chat with their idols so i didn’t I just hate to see bangchan like that and I wonder if he told th…" - hood gorl
4
"idols"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Bangchan should not deserve that. As soon as I herd that k-pop star bangchan was abused 15 years ago I was broken and I wanted to sue bubble but to all the fans that want to chat with their idols so i didn’t I just hate to see bangchan like that and I wonder if he told th…" - hood gorl
5
"think"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Ai?. Sooo I’m not sure if it is AI or not. I know many people are saying it’s not, but it might be. When I messaged Chan, he responded almost instantly. It’s weird and I don’t think it’s legit. Is it or not? Someone please explain." - Skzlover1438
6
"talk"
5 negative reviews mention this · 16% of all complaints
★★★★★ "No warning. So I download bubble expecting to talk to my idol and then I saw that you have to pay to talk to my idol my question is why is a 4 year old allowed to go on the app if you need to pay for everything?someone make this make sense!!!!" - Fia see
7
"free"
5 negative reviews mention this · 16% of all complaints
★★★★★ "Needs a real fixing. It’s is too expensive to get the chat and with strict parents, there is no way that I am going to text my favorite idols you should make it free because I am broke and my mom won’t let me buy dollar unless it is for education.this is so not…" - Kyallay
8
"money"
4 negative reviews mention this · 13% of all complaints
★★★★★ "900 Days of Loyalty Erased by App Glitches and Cold Support. I have been a dedicated, paying subscriber for nearly 900 consecutive days, only to have my entire anniversary history wiped due to a combination of an external banking event and the app’s own technical incompetence. When my card was blocke…" - envuss
9
"bubble"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Bangchan should not deserve that. As soon as I herd that k-pop star bangchan was abused 15 years ago I was broken and I wanted to sue bubble but to all the fans that want to chat with their idols so i didn’t I just hate to see bangchan like that and I wonder if he told th…" - hood gorl
10
"send"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Verification code. Didn’t send verification code" - Shelly4935
📋 All 31 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
900 Days of Loyalty Erased by App Glitches and Cold Support
I have been a dedicated, paying subscriber for nearly 900 consecutive days, only to have my entire anniversary history wiped due to a combination of an external banking event and the app’s own technical incompetence.
When my card was blocked, I immediately tried to update my payment method within the window. However, the app interface is notoriously unstable-I encountered constant loading loops and processing timeouts that prevented me from linking a new card. I was forced to research workarounds on my own and eventually had to use PayPal just to get the system to respond.
Despite providing proof of these technical hurdles and my immediate effort to fix the payment, support’s response was a copy-paste refusal. They acknowledged the bank block but completely disregarded the loss of a 2.5-year streak caused by their own unresponsive UI. This app takes your money for years but offers zero protection for veteran users when their buggy interface fails. They treat loyal supporters like Day 1 users the second a system glitch occurs. Absolutely heartless disregard for customer loyalty!
When my card was blocked, I immediately tried to update my payment method within the window. However, the app interface is notoriously unstable-I encountered constant loading loops and processing timeouts that prevented me from linking a new card. I was forced to research workarounds on my own and eventually had to use PayPal just to get the system to respond.
Despite providing proof of these technical hurdles and my immediate effort to fix the payment, support’s response was a copy-paste refusal. They acknowledged the bank block but completely disregarded the loss of a 2.5-year streak caused by their own unresponsive UI. This app takes your money for years but offers zero protection for veteran users when their buggy interface fails. They treat loyal supporters like Day 1 users the second a system glitch occurs. Absolutely heartless disregard for customer loyalty!
Bangchan should not deserve that
As soon as I herd that k-pop star bangchan was abused 15 years ago I was broken and I wanted to sue bubble but to all the fans that want to chat with their idols so i didn’t I just hate to see bangchan like that and I wonder if he told the members
Ak
I have subscribed to kickflip minjae’s bubble and its sounds really ai…
MAD
Sometimes I hate when stories have to make you pay to do stuff like why do you do that? It’s so annoying.
Big problem
This app is VERY limited; you can’t even add anyone as a friend without needing to pay for it. Not everyone can afford that. I believe it would be better if we could at least chat with them without paying.
Verification code
Didn’t send verification code
Im heartbroken
As soon as you log in you have to pay to even see an artists post. I cant do that i thought it would be like weverse and all where you just got to see their posts and all but i was highly mistaken. You cant do anything without paying to even hear from an artist. I got the app for straykids mainly and was extremely sad that i couldnt just see a post. I didnt care about them seeing if we have posted i just wanted to see their stuff.
Needs a real fixing
It’s is too expensive to get the chat and with strict parents, there is no way that I am going to text my favorite idols you should make it free because I am broke and my mom won’t let me buy dollar unless it is for education.this is so not good and this needs to be more better .I expected this app to be good but I was wrong it is not . I have to pay money just to text with my favorite idols and it should by cheap not expensive. this is not what I wanted for this application. I am leaving a bad review unless you fix this and make it free. I will also not use this app start from now.
Why
I can’t even play cause like I don’t have any money and Bru I’m not gonna pay just to talk and they say the tickets expired
Don’t like this app.
The app is a waste of money and you have to buy tickets to talk to the stars. Also the stars I don’t think they are the actual star. I think it’s AI you’re talking to. This app is a scam and a waste of money.
i can’t believe this
I have this pay?! Seriously im broke! If my asian mom see this she’ll get mad at me! If i ask her😡
😔
I thought you didn’t have to pay, I was super sad I though it was just a talking app for your idols. I was super disappointed when it asked “pay for ticket” I was crushed I was hoping to talk to Felix or I.N for free but I didn’t know I had to pay.
Followed directions, lost my streak
I had 2 +700 day streaks that I lost because bubble told me to transfer my subscription to the website. When I tried it refused to go through multiple times and eventually wouldn't even accept my card despite the fact that i already authorized the transaction with my bank. Then when I tried to rejoin I was back to day one for both members I was subscribed to👍🏾
Needs improvement/changes
I did my research before purchasing “tickets” but decided to just test it out for a month. Like many other reviews it is simply a giant chat room but only you can see Idols messages or responses. When they reply and “add” your user by doing the generic “y/n”, it automatically adds your user to the response. For example I got tix for Felix, when he replies he addresses by typing “Stay” which then auto adds your user. The chats do not make sense what’s so ever because you have no idea what others are saying or what question or topic was brought up. I think if we are paying for a subscription, it would be best to have it similar to FANs. That way we can chat with other Stays and actually get a direct response from Idols to our questions or comments, if they choose to do that.
Huh
I can’t even sign into to it. Is it just me or is anyone else have this problem. Like I put in my email then it said it sent me one but it didn’t.
It would not download
I’m
Deleting unable to reset password
Did not send reset code to my phone. Deleting 🤷♀️
I’m crying
WHY DO I HAVE TO PAY FOR IT??!😭😭😭😭 I can’t go to Straykids concerts because my parents wont let me,so I’ve been trying to find ways to connect with the members, I’ve tried instagram, I never got a response,I’ve tried YouTube, nothing ever shows up, I’ve sent letters to them only for no response at all, any app I find that says you can message with them I have to pay for and my parents won’t do that either. I’m literally having a mental breakdown right now.😭😭😭😭😭😭😭
Why can’t I just be happy without having to pay for something?!?!😭😭😭😭😭🍑
Why can’t I just be happy without having to pay for something?!?!😭😭😭😭😭🍑
Unfair
It’s unfair to have to pay to talk to them that’s literally why I got the app it’s should just be free. It’s unfair how you have to pay for it, just make it free what’s the point of charging us? Just make it free cuz I ain’t paying nothing. Like I’m fr gonna cry
It’s hard to log into
I gave it a one star for now because it’s not letting me login even with my real email and my real password I’ll give it whatever rating until I can login
😔
it literally won’t let me log in I put my email in it won’t send to me
You have to pay!?
JYP can you change this so you don’t have to pay because I can’t go to a concert because you guys live all the way in Asia and paying just don’t make sense at all so please change it so it came be free! I hope you understand what I’m trying to say!!
Can’t cancel subscription
I’ve been trying to cancel subscription but there’s no option to do so. Please help
Ai?
Sooo I’m not sure if it is AI or not. I know many people are saying it’s not, but it might be. When I messaged Chan, he responded almost instantly. It’s weird and I don’t think it’s legit. Is it or not? Someone please explain.
No warning
So I download bubble expecting to talk to my idol and then I saw that you have to pay to talk to my idol my question is why is a 4 year old allowed to go on the app if you need to pay for everything?someone make this make sense!!!!
Felix
Felix dont text me that much
I’m so sad
I downloaded the app but I didn’t know you had to pay so now I’m sad but ye
it always shows network errors even when i have good wifi
good app but i cant access the store because of this error pls fix
Im very disappointed and upset
Im very upset about the fact that this app lies to you, making you think that youre talking to the artist one on one when youre really not. I was really happy thinking their reply was real when in reality it was automated. Another thing I dont understand is the fact that it only lets you send 3 messages then you have to wait for the artist to reply. I have a problem with this because what if the artist never replies?? This means youll never get what you paid for which is to ACTUALLY get noticed. I understand that they may be getting thousands of messages a second from fans but you should atleast charge people after a conversation takes place so people arent paying to not be noticed.
~
I like the app, but the chance of the idol answering is like 5% and i think the app shouldn’t be free to download and pay to access the content, tbh i really think they should put to pay to download MAYBE and then the things in the app be free. At first i didn’t saw you had to pay for it and i was very excited and then right when i entered to the chat it appeared the prices. Or they should put everything free, since the chances of the idols is really low to answer you, i don’t think we should pay for something that has like 5% of chance to happen. Thats my opinion abt it
Signing in
It’s so hard to get in that I tried, but it’s telling me that I can’t😭😭😭
Sentiment summary
77%
Positive (4-5★)
6%
Neutral (3★)
17%
Negative (1-2★)