Review Insights · App Store
Burner: Second Phone Number
Ad Hoc Labs, Inc · 92,864 ratings · ★ 4.7
4.7
★★★★★
92,864 ratings
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Top complaints - extracted from 73 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"free"
19 negative reviews mention this · 26% of all complaints
★★★★★ "Cancelled during free trial but still billed. It works, but I realized I didn’t actually need it and cancelled during the free trial. However I was still billed and then denied a refund. Messed up, I didn’t authorize the charge but apparently tech companies can steal and not trip about…" - rumorzboutme
2
"trial"
15 negative reviews mention this · 21% of all complaints
★★★★★ "Cancelled subscription still charged. I select a 3 day trial. I cancel the subscription the first day after downloading. I get charged $14.99 anyway. Not happy about it." - NoOneReads
3
"charged"
14 negative reviews mention this · 19% of all complaints
★★★★★ "Cancelled subscription still charged. I select a 3 day trial. I cancel the subscription the first day after downloading. I get charged $14.99 anyway. Not happy about it." - NoOneReads
4
"phone"
12 negative reviews mention this · 16% of all complaints
★★★★★ "3-day free trial was really 2 days, and trying to grab 90 bucks. This app works great. It you pay. I downloaded last week, opted for the 3 day trial, and started poking around. It seems solid, but I don’t need a second number i can change at will for 90 bucks. I made a mental note towards the end of the …" - Speartip6
5
"free trial"
11 negative reviews mention this · 15% of all complaints
★★★★★ "Cancelled during free trial but still billed. It works, but I realized I didn’t actually need it and cancelled during the free trial. However I was still billed and then denied a refund. Messed up, I didn’t authorize the charge but apparently tech companies can steal and not trip about…" - rumorzboutme
6
"subscription"
10 negative reviews mention this · 14% of all complaints
★★★★★ "Cancelled subscription still charged. I select a 3 day trial. I cancel the subscription the first day after downloading. I get charged $14.99 anyway. Not happy about it." - NoOneReads
7
"refund"
10 negative reviews mention this · 14% of all complaints
★★★★★ "Cancelled during free trial but still billed. It works, but I realized I didn’t actually need it and cancelled during the free trial. However I was still billed and then denied a refund. Messed up, I didn’t authorize the charge but apparently tech companies can steal and not trip about…" - rumorzboutme
8
"number"
9 negative reviews mention this · 12% of all complaints
★★★★★ "3-day free trial was really 2 days, and trying to grab 90 bucks. This app works great. It you pay. I downloaded last week, opted for the 3 day trial, and started poking around. It seems solid, but I don’t need a second number i can change at will for 90 bucks. I made a mental note towards the end of the …" - Speartip6
9
"been"
9 negative reviews mention this · 12% of all complaints
★★★★★ "3-day free trial was really 2 days, and trying to grab 90 bucks. This app works great. It you pay. I downloaded last week, opted for the 3 day trial, and started poking around. It seems solid, but I don’t need a second number i can change at will for 90 bucks. I made a mental note towards the end of the …" - Speartip6
10
"work"
9 negative reviews mention this · 12% of all complaints
★★★★★ "Cancelled during free trial but still billed. It works, but I realized I didn’t actually need it and cancelled during the free trial. However I was still billed and then denied a refund. Messed up, I didn’t authorize the charge but apparently tech companies can steal and not trip about…" - rumorzboutme
11
"cancelled"
8 negative reviews mention this · 11% of all complaints
★★★★★ "Cancelled subscription still charged. I select a 3 day trial. I cancel the subscription the first day after downloading. I get charged $14.99 anyway. Not happy about it." - NoOneReads
12
"account"
8 negative reviews mention this · 11% of all complaints
★★★★★ "Tied to Apple Account. Would prefer the privacy of the payment not tied to Apple Account. Prefer to be able to pay Visa gift card or something not tied to current accounts. For this reason I cancelled the setup and deleted the app." - MS251
📋 All 73 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Cancelled subscription still charged
I select a 3 day trial. I cancel the subscription the first day after downloading. I get charged $14.99 anyway. Not happy about it.
Tied to Apple Account
Would prefer the privacy of the payment not tied to Apple Account. Prefer to be able to pay Visa gift card or something not tied to current accounts. For this reason I cancelled the setup and deleted the app.
3-day free trial was really 2 days, and trying to grab 90 bucks
This app works great. It you pay. I downloaded last week, opted for the 3 day trial, and started poking around. It seems solid, but I don’t need a second number i can change at will for 90 bucks. I made a mental note towards the end of the 2nd day to make sure I canceled it and deleted it.
Tell me how this app just a couple hours later, barely finished with day 2, attempts to snatch 90 bucks from my debit card in wallet app. I was furious. I have called my bank, killed that card, new number and card are on the way, I have virtual card now, and You will NEVER get it. This app, even though it’s solid, is shady and a sheister, so it gets one star since like the coders who write it, the app steals and is not worth trusting..
I hope many people see this and choose another app to do this.
Either apple WILL cancel the pending subscription that hasn’t been successfully charged , which you say you don’t do, or this is my last iPhone and you guys can take a deep breath at the bottom of a fish tank.
Tell me how this app just a couple hours later, barely finished with day 2, attempts to snatch 90 bucks from my debit card in wallet app. I was furious. I have called my bank, killed that card, new number and card are on the way, I have virtual card now, and You will NEVER get it. This app, even though it’s solid, is shady and a sheister, so it gets one star since like the coders who write it, the app steals and is not worth trusting..
I hope many people see this and choose another app to do this.
Either apple WILL cancel the pending subscription that hasn’t been successfully charged , which you say you don’t do, or this is my last iPhone and you guys can take a deep breath at the bottom of a fish tank.
Horrible
Terrible app.
Avoid the app
They cancelled my account without explanation
My advice is to use another platform
My advice is to use another platform
Does not Support Caribbean area codes
Unfortunately support for caribbean area codes is gone.
Requires Contacts
Demands the contacts on my phone. Nope.
Not for high volume
Even with the $90 yearly play it caps your outbound calls per day. Absolute rip off
messages don’t always send
i have used and payed for this app for years. it had worked great aside from bugs and periods where it was out of service. Now, It almost always lags to where I can’t type and it is 50/50 whether the texts I send will be delivered to the recipient or not! It’s very frustrating, unusable, and unreliable. I might as well pay for another app! But I can’t because this burner phone number has already been in use. Please fix this. It is so frustrating. When It is fixed I will gladly change my rating
Booooo
Paid for upgraded version so I could get voicemail and even after going through all the help topics saying there should be a voicemail button under more, there was not one. Now I’m out $15
It’s not working for me
I’m using the new number it’s not sending my test text message
Immediately Charged me for a month when first three days free. Bad bad will not dial numbers
Bad app. Takes your phone number. It will not call numbers you type in other than calling your own number first. Deleting. Not paying for defective apps
Bad app
The Ads show it is better than TextNow, so I download and it is not free. You don't even let the user try and then subscribe (I hate to put credit card first)
Sucks
This app took over my cellphone connection and I can’t use my phones data when on the road or at home
Scam
There is no free trail they will charge you even do it says free trail don’t get charged anything today , they charged me 100$ I now am in a legal battle against them I will now be contacting a lawyer for false advertising
Charged the first hour
I signed up for the three day trial and was immediately billed the I’ll year price. When I canceled I wasn’t offered a refund.
Thief’s
Downloaded the app used the free version and canceled before the trial was over! They been charging me for the past 8 months! Tried to reach out and they said they didnt have my info. Now my bank had to cancel my card and change my account!
FRAUD
This app is not good and please don’t sign up
through apple to use it! I was offered a 3 free trial and this company charged my card the same day after i canceled the same day of trial and apple didn’t refund me back! PLEASE DONT SIGN UP FOR A FREE TRIAL!!
through apple to use it! I was offered a 3 free trial and this company charged my card the same day after i canceled the same day of trial and apple didn’t refund me back! PLEASE DONT SIGN UP FOR A FREE TRIAL!!
Don’t buy it’s worthless
Don’t download don’t waste your time
Bad experience
I signed up to try it for free trial but it instantly charge me the 1 year subscription. Now I’m trying to get my refund
Tittle
Why do I have to pay
DONT USE IT
Voicemail doesnt work, Customer Service doesnt exist, the app is trash
Bad customer service
Need help cannot get any
Notifications for ads that can’t be closed
Latest update is giving me notifications so I think I have an unread message. Nope! It’s a spam ad where the X won’t close it so I have to force quit. I’m paying like $30 a month for this trash? Why?
Problem
When I call my contacts or vice versa, I can hear them but they can’t hear me. Solution ??
Since you haven’t acknowledged receipt of my review, let alone provide a solution for my problem, I am canceling my subscription. I would like a refund of the cost of the subscription, prorated for the unused portion. I am not holding my breath for that to happen. If I could you a zero rating, I would.
Since you haven’t acknowledged receipt of my review, let alone provide a solution for my problem, I am canceling my subscription. I would like a refund of the cost of the subscription, prorated for the unused portion. I am not holding my breath for that to happen. If I could you a zero rating, I would.
Unable to cancel subscription
I got the app, tried the free trial to see if I liked the app. It wasn’t for me, so I cancelled the free trial about a month ago. I’ve been getting charged $9.99 to my card multiple times a week to the point I had to report my card as stolen to stop the charges. No matter what I do, I can’t properly cancel the subscription.
Can’t use on both iPad & Phone
You can only be signed in on one device. You have to completely log out and login on whichever device you want to use. You’ll get errors if you stay logged in. Really a pain.
All the other apps allow simultaneous logins across devices.
They did refund my money promptly when I realized this.
All the other apps allow simultaneous logins across devices.
They did refund my money promptly when I realized this.
Has bugs
Old texts auto populate in the text bar and I have to delete them everytime to text. It’s very annoying and frustrating coming from a paid app
Terrible App
Had paid for multiple lines which more often than not didn’t allow me to call out because it auto formats the number incorrectly. But even worse a recent update locked me out of the app completely making it required to verify my phone with an actual mobile number although it wasn’t required before. Both numbers that I paid for yearly was lost and unable to be recovered. There’s also too many glitched and bugs to compete with other similar apps in 2026
Scammers
I cancelled this during the free trial period, literally the same day that I downloaded it and they still charged me. I didn’t even use the service for a single call or text because it wouldn’t go through to the numbers I tried. What a scam!
SCAM!!!
SCAM!!!
WATCH OUT
They advertised a free 1-day or 3-day pass, but the second I went to check out, it suddenly switched over to a $10 standard pass without clearly explaining it. It felt extremely misleading and honestly like a bait-and-switch tactic just to get people to pay. On top of that, the app barely works the way it’s advertised and was nothing like I expected once I actually used it. Overall, it was a frustrating experience, poor communication, and a terrible way to treat customers.
VPN disconnects every ten seconds
Do not use this app anymore. I need a vpn to access certain apps without getting banned . This VPN always disconnects every 5 minutes use another app other than this.
Scam trial
Shows trial available but still got charged
Hi
What did I do for you guys to block me?
This no longer works on my phone and any other device I try downloading on. It's so sad and I wish you could help and work out on it again . This is the only app I want to use no matter the price. Please do something about it so it can be working like it use to .
This no longer works on my phone and any other device I try downloading on. It's so sad and I wish you could help and work out on it again . This is the only app I want to use no matter the price. Please do something about it so it can be working like it use to .
Not free
This app is not even free to use. Deleted right after installing. Horrible!
Slowwwww af
15 minutes to load text messages.. come on guys
Pay to use
Exactly what the title says
Charged for canceling
I downloaded the app and canceled within the same day ensuring that I canceled during the free trial. I was still charged $96.00 and I can’t get intouch with anyone to refund me.
BAD BAD BAD App
Do not get this App. Charged me for entire year just to make few phone calls. APP Glitched in stuck spinning mode for the rest of the year. Wrote to Customer Support several times without any response. 60$ wasted. Avoid!
buggy
i couldn’t even get past the area code part because it keeps saying “too many attempts try again later” yet it was my first attempt? i just had to delete it because it hasn’t working no matter how long i waited.. fix your app.
Stop changing my credit card
I cancelled this subscription and still getting charge every month… stop
Low quality.
Videos sent to you are low quality
the app blocked me
this ia a VERY sensitive texting app, i was texting someone something important and all of a sudden when i sent the long paragraph the app immediately logged me out and blocked me. I am very upset because i have no idea if my message went thru or not! i hope it didn’t tho since the app logged me out. I do NOT recommend this app, i have had other face texting apps that work better.
Cancellation
I can’t for the life of me figure out how cancel this
Requires subscription to use burner # for account verification
Figured I’d use this to create an account but nope, must upgrade your subscription.
Scammer app
Went to sign up for their FREE trial and it tried to charge me the monthly fee. Where’s the free part at?
LOL App Support? You LITERALLY deleted my numbers and messages right after telling me they were safe
The service itself is poor quality, and bizarre things happened (people who know me but not each other getting connected to each other when calling me). But that said, I NEEDED those messages and you burned them after promising me my account was fine, and I kept getting warnings and needed help.
Expensive Scam
Do not waster your time and money.
Took my money, won’t let me sign back in
Won’t let me sign back in after taking my money and can’t restore my purchase!!
+ 23 more in the clipboard copy
Sentiment summary
93%
Positive (4-5★)
3%
Neutral (3★)
5%
Negative (1-2★)