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Bus Booking- IntrCity SmartBus
Stelling Technologies Private Limited · 279 ratings · ★ 4.5
4.5
★★★★★
279 ratings
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Top complaints - extracted from 14 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"service"
6 negative reviews mention this · 43% of all complaints
★★★★★ "Worst service by the company. Bus breakdown no help snd no alternative bus snd for help 1am they saying we will give u refund u can look for other options for single traveller can manage but how abt people who travel with family . Soo much disappointment by the service …" - Vviivveek
2
"experience"
5 negative reviews mention this · 36% of all complaints
★★★★★ "Bus supposed to reach by 9 am, but expected to reach around 1:30 pm to Pune, very bad experience.. Bus supposed to reach by 9 am, but expected to reach around 1:30 pm to Pune, very bad experience. No prior information about upcoming traffic of Palki, so driver took another nagar route, but there was lot of traffic jam. The bus operator d…" - Nike8hello
3
"boarding"
5 negative reviews mention this · 36% of all complaints
★★★★★ "Bus supposed to reach by 9 am, but expected to reach around 1:30 pm to Pune, very bad experience.. Bus supposed to reach by 9 am, but expected to reach around 1:30 pm to Pune, very bad experience. No prior information about upcoming traffic of Palki, so driver took another nagar route, but there was lot of traffic jam. The bus operator d…" - Nike8hello
4
"point"
5 negative reviews mention this · 36% of all complaints
★★★★★ "Worst service by the company. Bus breakdown no help snd no alternative bus snd for help 1am they saying we will give u refund u can look for other options for single traveller can manage but how abt people who travel with family . Soo much disappointment by the service …" - Vviivveek
5
"passengers"
4 negative reviews mention this · 29% of all complaints
★★★★★ "Bus supposed to reach by 9 am, but expected to reach around 1:30 pm to Pune, very bad experience.. Bus supposed to reach by 9 am, but expected to reach around 1:30 pm to Pune, very bad experience. No prior information about upcoming traffic of Palki, so driver took another nagar route, but there was lot of traffic jam. The bus operator d…" - Nike8hello
6
"boarding point"
4 negative reviews mention this · 29% of all complaints
★★★★★ "Bus supposed to reach by 9 am, but expected to reach around 1:30 pm to Pune, very bad experience.. Bus supposed to reach by 9 am, but expected to reach around 1:30 pm to Pune, very bad experience. No prior information about upcoming traffic of Palki, so driver took another nagar route, but there was lot of traffic jam. The bus operator d…" - Nike8hello
7
"other"
3 negative reviews mention this · 21% of all complaints
★★★★★ "Worst service by the company. Bus breakdown no help snd no alternative bus snd for help 1am they saying we will give u refund u can look for other options for single traveller can manage but how abt people who travel with family . Soo much disappointment by the service …" - Vviivveek
8
"travel"
3 negative reviews mention this · 21% of all complaints
★★★★★ "Worst service by the company. Bus breakdown no help snd no alternative bus snd for help 1am they saying we will give u refund u can look for other options for single traveller can manage but how abt people who travel with family . Soo much disappointment by the service …" - Vviivveek
9
"another"
3 negative reviews mention this · 21% of all complaints
★★★★★ "Bus supposed to reach by 9 am, but expected to reach around 1:30 pm to Pune, very bad experience.. Bus supposed to reach by 9 am, but expected to reach around 1:30 pm to Pune, very bad experience. No prior information about upcoming traffic of Palki, so driver took another nagar route, but there was lot of traffic jam. The bus operator d…" - Nike8hello
10
"customer"
3 negative reviews mention this · 21% of all complaints
★★★★★ "Pathetic Experience. Intrcity staff is worst, they need training to behave with customers. Frequent training and followups are required. These stupids need to understand that customer is someone who is helping them earn their bread & butter." - Arun_Leo123
11
"journey"
3 negative reviews mention this · 21% of all complaints
★★★★★ "Vizag to Hyderabad. Worst bus service. Very slow and the bus broke down in the middle of the journey. Stopped the bus and A/c in the middle of nowhere. Strangled the passengers." - Krisban
12
"provided"
3 negative reviews mention this · 21% of all complaints
★★★★★ "Worst bus. No operator details provided" - Yasodhara Srinivas Aluri
📋 All 14 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Worst service by the company
Bus breakdown no help snd no alternative bus snd for help 1am they saying we will give u refund u can look for other options for single traveller can manage but how abt people who travel with family .
Soo much disappointment by the service centre and crew.
Soo much disappointment by the service centre and crew.
Delayed
It took me 12 hrs to reach destination which should have taken not more than 8 hrs. There was no road congestion or construction delays, just slow driving 70kmh. Bathroom inside the bus were not maintained. The bus stops for breaks were bad and saw cockroaches near seats. Extremely disappointed with service canceling my future bookings
Pathetic Experience
Intrcity staff is worst, they need training to behave with customers. Frequent training and followups are required. These stupids need to understand that customer is someone who is helping them earn their bread & butter.
Vizag to Hyderabad
Worst bus service. Very slow and the bus broke down in the middle of the journey. Stopped the bus and A/c in the middle of nowhere. Strangled the passengers.
Last moment cancels & not passenger centric
Play dirty tricks… Last moment they said bus got cancelled and put us on last seats in the next bus… I realised that this was what they do when we booked the return journey and another Co passenger had same arguments with the captain….
This was not all on 30th April 2023 our return trip the bus broke down at colvale and we couldn’t proceed… Bus was got back to Mapusa… All passagers were asked to off board the bus at 12 midnight… No alternate arrangements were made… All passagers(ladies and small kids, other passengers)were left high and dry… The intra city officials were not picking calls… Had a horrible experience, would not recommend #intracity anymore….
This was not all on 30th April 2023 our return trip the bus broke down at colvale and we couldn’t proceed… Bus was got back to Mapusa… All passagers were asked to off board the bus at 12 midnight… No alternate arrangements were made… All passagers(ladies and small kids, other passengers)were left high and dry… The intra city officials were not picking calls… Had a horrible experience, would not recommend #intracity anymore….
Worst bus
No operator details provided
No customer service and arrogant staff.
No courtesy towards customers/passengers and no proper information provided by the bus captains, no courtesy call by the captains in case of late arrival to the boarding point and no update on live gps location and estimated arrival.
Very bad experience
Last moment changed the Boarding location.
Bus breakdown & dropping location delayed by 2hours.
Due to this delay we missed our important meeting schedule & meet ups.
Need to take very strict action on this point.
Bus breakdown & dropping location delayed by 2hours.
Due to this delay we missed our important meeting schedule & meet ups.
Need to take very strict action on this point.
Worst Customer Service
The Bus was not cleaned. There was no captain associated with the Bus to call for any queries. The Boarding point google map provided from Intercity was different from the stoping point by Bus driver and he was not accountable when asked. There were no pillows provided considering 12 hrs journey it’s a basic sense to provide pillows for long journey.
Only the Bus is named smart bus in no way it’s smart. It was a overall worst experience.
Only the Bus is named smart bus in no way it’s smart. It was a overall worst experience.
Got Cheated
I have travelled from goa to Bangalore on 16th October 2022 on a sleeper coach. They have changed me 2900 rupees saying fully air suspension luxury smart bus with separate cabin, attached bath and Wi-Fi, I was shocked to see when I get in the bus, it was below average, no cabin, no attached bathroom and no Wi-Fi. There was a common bathroom which was closed and the entire bus was stinking. And it’s not fully air suspension, I took a picture of the suspension, the engine and A/C was very noisy. I had no sleep in this bus. The hotel they have stopped was very pathetic you don’t even feel sitting in it forget about eating and they have stopped at a roadside restroom in the morning for which I don’t have words to say! My co passenger was charged 1400, but I am charged 2900 rupees. Which is unethical and it’s not worth. This is the first and last travel in this bus🙏
Could not locate
I could not locate the Boarding point to get on the bus. I searched for an hour as per the link sent to me but still could not find the spot. I could not travel. I had to buy fare and travel on another company’s bus.
Worst service
Worst driving
Washroom water leaks, baggage in trunk is getting wet.
Washroom water leaks, baggage in trunk is getting wet.
This happened with me twice even second time I told person to keep such that it won’t happen this time.
This happened with me twice even second time I told person to keep such that it won’t happen this time.
Bus supposed to reach by 9 am, but expected to reach around 1:30 pm to Pune, very bad experience.
Bus supposed to reach by 9 am, but expected to reach around 1:30 pm to Pune, very bad experience. No prior information about upcoming traffic of Palki, so driver took another nagar route, but there was lot of traffic jam. The bus operator didn’t prepare well for this trip in spite of lot of experience in their business and route
Original bus was cancelled and adjusted to another slot bus. The bus also didn’t come on time at boarding point. No breakfast. Onboarded other passengers in the nagar route for extra business which added more delays on reaching Pune.
Original bus was cancelled and adjusted to another slot bus. The bus also didn’t come on time at boarding point. No breakfast. Onboarded other passengers in the nagar route for extra business which added more delays on reaching Pune.
Sentiment summary
87%
Positive (4-5★)
2%
Neutral (3★)
11%
Negative (1-2★)