Review Insights · App Store
Cal AI - Calorie Tracker
Viral Development LLC · 333,696 ratings · ★ 4.8
4.8
★★★★★
333,696 ratings
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Top complaints - extracted from 57 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"free"
16 negative reviews mention this · 28% of all complaints
★★★★★ "Don’t download this app. I downloaded this app because it looked interesting. It looked like there was a free version with the option to unlock functions with in-app purchases. When the app starts it takes you through 15-20 questions and then immediately takes you …" - Facialcrunch
2
"money"
12 negative reviews mention this · 21% of all complaints
★★★★★ "Worst app ever , they stole my money. I accidentally subscribed to one year unlimited subscription , and I immediately cancelled the subscription, then I called apple to request a refund, 2 weeks later they said that the app rejected the refund , this kept happening until the …" - Ibrahim mazin44
3
"subscription"
10 negative reviews mention this · 18% of all complaints
★★★★★ "Worst app ever , they stole my money. I accidentally subscribed to one year unlimited subscription , and I immediately cancelled the subscription, then I called apple to request a refund, 2 weeks later they said that the app rejected the refund , this kept happening until the …" - Ibrahim mazin44
4
"calories"
10 negative reviews mention this · 18% of all complaints
★★★★★ "Don’t waste your money. First of all the fact that they don’t have a free trial is ridiculous. They claim you’ll lose 4 lbs in a month but I gained weight using this! Their calculations are way off, for example I used this on Belvita bites and they clocked it as m…" - Amood150
5
"refund"
9 negative reviews mention this · 16% of all complaints
★★★★★ "Worst app ever , they stole my money. I accidentally subscribed to one year unlimited subscription , and I immediately cancelled the subscription, then I called apple to request a refund, 2 weeks later they said that the app rejected the refund , this kept happening until the …" - Ibrahim mazin44
6
"trial"
8 negative reviews mention this · 14% of all complaints
★★★★★ "Don’t download this app. I downloaded this app because it looked interesting. It looked like there was a free version with the option to unlock functions with in-app purchases. When the app starts it takes you through 15-20 questions and then immediately takes you …" - Facialcrunch
7
"scam"
8 negative reviews mention this · 14% of all complaints
★★★★★ "Don’t download this app. I downloaded this app because it looked interesting. It looked like there was a free version with the option to unlock functions with in-app purchases. When the app starts it takes you through 15-20 questions and then immediately takes you …" - Facialcrunch
8
"year"
7 negative reviews mention this · 12% of all complaints
★★★★★ "Worst app ever , they stole my money. I accidentally subscribed to one year unlimited subscription , and I immediately cancelled the subscription, then I called apple to request a refund, 2 weeks later they said that the app rejected the refund , this kept happening until the …" - Ibrahim mazin44
9
"work"
7 negative reviews mention this · 12% of all complaints
★★★★★ "Don’t download this app. I downloaded this app because it looked interesting. It looked like there was a free version with the option to unlock functions with in-app purchases. When the app starts it takes you through 15-20 questions and then immediately takes you …" - Facialcrunch
10
"doesn"
7 negative reviews mention this · 12% of all complaints
★★★★★ "It’s okay. If you’re someone who just want to see or have some fun with tracking what you eat on calories and basics then this is perfect. If you’re looking for ANYTHING serious or more in depth passed calories, fats and protein intake. It doesn’t do …" - Bandit313
11
"food"
6 negative reviews mention this · 11% of all complaints
★★★★★ "It’s okay. If you’re someone who just want to see or have some fun with tracking what you eat on calories and basics then this is perfect. If you’re looking for ANYTHING serious or more in depth passed calories, fats and protein intake. It doesn’t do …" - Bandit313
📋 All 57 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Pay
You have to pay
Worst app ever , they stole my money
I accidentally subscribed to one year unlimited subscription , and I immediately cancelled the subscription, then I called apple to request a refund, 2 weeks later they said that the app rejected the refund , this kept happening until the subscription ended after a whole year , and I still didn’t receive my money back
Don’t download this app
I downloaded this app because it looked interesting. It looked like there was a free version with the option to unlock functions with in-app purchases. When the app starts it takes you through 15-20 questions and then immediately takes you to a pay screen with an option for a brief free trial. I had no intention on paying for a subscription so I immediately closed and deleted the app without choosing options. Three days later I got billed for a year subscription. I never chose this and Apple says it’s not eligible for a refund. The app may work well. I’m not sure because I never used it and never even saw the user interface screen. It’s a really unfair business practice and unfair for Apple to allow this to happen. It’s just a sneaky trick to grab your money. Now I’m stuck with a nonrefundable app that I never even used. Total garbage and totally unfair. Just a one star scam.
Don’t waste your money
First of all the fact that they don’t have a free trial is ridiculous. They claim you’ll lose 4 lbs in a month but I gained weight using this! Their calculations are way off, for example I used this on Belvita bites and they clocked it as more than twice as many calories.
Onboarding
Like the onboarding is way too long and when are you asking me to rate the app before I even use it like seriously…
Scam
Paid for the “year” which turned out to only be 30 days. Support responds once and then ghosts you. Requested a refund and was told it would be escalated. It’s been several months and still nothing. App wouldn’t even keep my personal info/details saved in the app I would have to upload my personal info everyday. It’s trash don’t do it save your money!
Scam
You have to pay
$$$
It’s not free and has no free options
Shady subscription practices
Be careful when signing up. The app uses subscription flows that can easily lead to unintentional purchases, and I felt the refund policy was not made sufficiently clear during checkout. What was particularly frustrating is that refunds appear to be handled differently depending on whether you subscribed through the App Store or directly through the app. I contacted support immediately after noticing the charge and had barely used the service, but no exception was made. Disappointed.
Don’t download!
I tried the free trial and canceled the day prior to the expiration date of the free trial but was changed anyway. I tried getting a refund and the vendor “cant finch my account” even tho I sent them my username/email. I tried submitting a refund to the App Store and I was denied a refund even tho I have proof I ended my subscription prior to the trial end date. Do not give them your payment information!
you have to pay
you have to pay for this app but not other apps sooo why wouldn’t i just use another app?
Don’t waste money
This app is not very good. It does not provide many foods when searching options on the list. It doesn’t save foods correctly. It doesn’t calculate the correct calorie intake of some foods. I have used another APP called Loose It and lost 80 pounds using it. This one I am just holding my ground because of the in accuracy. I am still trying to use it since I paid for it. I suggest “ Loose It” APP for better results and more user friendly.
It’s not free
Needs to have a free option with maybe ads
Long Onboarding
You don’t need 120 pages in your onboarding. It took me 10 minutes and i still didn’t get to the main screen. Deleted app immediately.
How did this make it to App Store ??
This app is a complete gimmick. The scan is rarely accurate. It completely butchers and overshoots all macros and calories. Like what the point of even having this feature? Apps like this just need to be removed from the App Store. Do not trust the results it gives you.
Awful support
Don’t expect any level of support if you have an issue.
Locked out for 2 months
One day mysteriously, I was logged out of my account. Any future attempts to try to log back in were unsuccessful. I reached out to the company over two months ago and the situation is still not resolved. I keep getting emails telling me that they’re escalating the problem, but nothing has changed. Now they are dragging their feet at giving me a refund. Terrible customer service that is obviously an AI bot.
Scam
Requires money
No help (Scam)
Purchased a year subscription, everything was working fine for 1 month then it stopped and told me that I no longer had a subscription associated with the account. Reached out to support via email and have gotten no remedy or response recently. Just looking for a refund or to get the app working again. And they haven’t been helpful. Very bad experience
Does not work.
Wasted 5 minutes setting this up and it will not progress to the subscription. “We want you to try for free.” But it gives a blank for the trial period so you don’t know how long and then doesn’t let you progress. The blue button is dead. I tried twice, going back to my fitness pal.
It should be free
Why isn’t it free
Can everyone be healthy
Why do have to pay to be healthy at this point I’m using another app
Do not try unless you want to buy
Was told I could cancel after a trial. Was not informed when it was over (push notification?) and was charged even though I cancelled the day my credit card company notified me. Have tried everything to get a refund-no way. I now own a year and this app does not work for me. Kept getting my food wrong from photos-unhelpful and cumbersome.
Have to pay
They made me sign up and then put a pay wall up. Idc how good any app is thats the biggest scam ever
Terrible app
Paid for family plan but app doesn’t allow you to add family members.
Wait till end to say they charge money
I just can’t stand when something says it’s free you download it. You put all your information in and the very end after your trial you will be charged. Why can’t apps just be honest upfront so we don’t waste our time!
Нет поддержки региона России
Сканирование баркода работает плохо, потому что наших продуктов почти нет в базе. Не советую, но само приложение хорошее, если вы живете в стране, где база данных продуктов достаточна
A Al
It is a terrible app 90% of the times it doesn’t work I think I should get my money back
Why a subscription
Money is tight. So why make it cost money for someone to need to track calories from a meal
Was ok the first day
The more I use the app the more inaccurate it seems to be when counting calories. The ai feature is awful. Gets most things wrong has to be corrected. Wants you to retake pictures because it couldn’t detect food after you already added or mixed the food/ingredients to what you were making. Not worth at all.
Awful
Tried to get family plan. Wouldn’t work, contacted customer service that was awful. Couldn’t get it fixed. Will not be using this app. Thumbs down worst app.
It’s NOT FREE!!!
I get so frustrated with apps advertising FREE rather than FREE TO TRY! Need I say more?!
Not free
This app you have to pay for if you want to use it at all. Super disappointing.
Another misleading BS “trial period” app - before they ding you for $29.99
Instead of stating that your app is free in the profile, be straightforward and honest, and don’t waste people’s time.
Got through 17 pages of set up information only to find out that it was not free as advertised.
Got through 17 pages of set up information only to find out that it was not free as advertised.
Bought based on friends recommendation
After several weeks of use, I found multiple inaccuracies in the nutrition database. Barcode scans returned unidentified or incorrect information, restaurant and grocery items were missing or nonexistent and some foods reported nutrient values that did not match published nutrition data. For example, two kiwis show zero fiber. I purchased the app because I wanted accurate calorie and macro tracking, but I spent too much time manually correcting entries and even that was a challenge.
Imports incorrectly
First time user and super disappointed. I scanned a barcode and the imported data was wrong. Serving size was wrong, calorie count was wrong. Spent over 3 min using built-in “fix lt” to update but was unable to get it right. I have used my fitness pal for years, and they just bought cal ai. Maybe it will get better. But for now, totally not worth switching over - even tho is 1/3 cost.
Scam
I was told about the app, downloaded it, set it up, realized they wanted a commitment before trying it, and now I'm stuck in their database, and I don't want to be.
I hate these apps
They are like making you a whole thing while you answer so many questions your height, your weight they build you your own plan they show you how much you should eat you make an account and then it says for you to pay and there’s no free version this is so stupid
Easy to use, but doesn’t write to Apple health
Easy just doesn’t write to Apple health. So it’s pointless to use and I already paid for it and now have to switch apps
…
It Would be nice if I could use some parts of the app with having to buy a subscription
Paid app
No free features. You pay to use. Wish it was communicated clearly.
Scam!!!
I cancelled the trial on the second day and I was wrongfully charged for the whole year! They are not willing to refund my money that I never agreed to pay! A scam! Horrible application.
Inaccurate
Used to be pretty spot on with the macros but now the numbers are pretty inaccurate when taking pics to log our food
Not for Bariatric patients!
I scanned something and the calories and carbs were not accurate. When I adjusted the values to match what was on the label, it would alter the other numbers. And because I’m a Bariatric surgery patient, my macros are different than most people. That being said, it suggests 550 calories per day.
DON’T get
This app decided my daily calories should be 800. Total. As a grown woman. And NOTHING I did could change that. Customer service is all AI automated- no actual humans to help. So each outreach gives one of two responses- neither that helps.
Keep taking my money
0 review
It’s okay
If you’re someone who just want to see or have some fun with tracking what you eat on calories and basics then this is perfect. If you’re looking for ANYTHING serious or more in depth passed calories, fats and protein intake. It doesn’t do a good job with labels at getting all the facts down. Its AI readout on how to better your day is highly inaccurate and unreliable.
Overall this is an app not to be used or taken very seriously. Very simple tool if someone was ever slightly curious on their food intake.
Overall this is an app not to be used or taken very seriously. Very simple tool if someone was ever slightly curious on their food intake.
Saw the advertisements thought it would be amazing
I just added a food using the barcode and it was still wrong! I don’t understand how an app can be so wrong especially when I scanned the barcode! This app is horrible I have to add everything in myself! The idea was awesome if they could actually make it work correctly though. I still use it to keep track of my calories but it’s always wrong and I have to change stuff unfortunately.
Price
Maybe if it was free
The more I use it the more problems I find
This company an app appear to have been in place for like nine years. The summary report that you can have created and printed is so inaccurate with basic stuff that it’s almost ignorant. On the day, I’m writing this report. I have not added a single thing to the calorie tracker and the report shows. I’ve already eaten 480 cal. And something is simple as height they can’t get right. I’m 6-5 in the report shows I’m 5-6. Even after reporting these things, nothing changes they’re better apps out there and I’m starting to look for one.
+ 7 more in the clipboard copy
Sentiment summary
95%
Positive (4-5★)
3%
Neutral (3★)
2%
Negative (1-2★)