Review Insights · App Store
Cambly - Learn English
Cambly, Inc. · 9,326 ratings · ★ 4.5
4.5
★★★★★
9,326 ratings
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Top complaints - extracted from 36 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"money"
9 negative reviews mention this · 25% of all complaints
★★★★★ "Swindler. I canceled it, but it pulled out the money again, I say delete the account, it definitely doesn't click, it's a complete fraudster to get my money" - Emine Klkn
2
"cambly"
6 negative reviews mention this · 17% of all complaints
★★★★★ "Hmm, something's wrong We need to review your account before you can use Cambly. Contact us.. Я уже не первый год использую эту платформу для учебы Английского языка, но такого еще не было. «Hmm, something's wrong We need to review your account before you can use Cambly. Contact us.» От помощи не жди помощи. Они не отвечают. Что д…" - Friday 🤩
3
"account"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Hmm, something's wrong We need to review your account before you can use Cambly. Contact us.. Я уже не первый год использую эту платформу для учебы Английского языка, но такого еще не было. «Hmm, something's wrong We need to review your account before you can use Cambly. Contact us.» От помощи не жди помощи. Они не отвечают. Что д…" - Friday 🤩
4
"students"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Pointless for Tutors Now. This app used to serve both students and tutors. Now, it only serves students. If you tutor and you’re on the go, you can no longer check your schedule, nor do anything. So there’s no point in keeping the app. Plus, you’re making tutors LES…" - myshanesmith
5
"subscription"
4 negative reviews mention this · 11% of all complaints
★★★★★ "robber！Give my money back. I purchased Cambly’s annual subscription, but my account was unfairly suspended with the excuse of “cross-region purchase.” For a platform claiming to be global, this reason makes no sense! Many users study or work abroad, yet Cambly blocks…" - Mark11018
6
"refund"
4 negative reviews mention this · 11% of all complaints
★★★★★ "robber！Give my money back. I purchased Cambly’s annual subscription, but my account was unfairly suspended with the excuse of “cross-region purchase.” For a platform claiming to be global, this reason makes no sense! Many users study or work abroad, yet Cambly blocks…" - Mark11018
7
"class"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Tired of repeated class canceling. Right now if a student cancel a class within 12 hours before the class, the student can only get half minutes back. But when the teacher cancel within 12 hours, we students don’t get additional compensation. And some teachers are extremely…" - YufGao
📋 All 36 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
سيئ جدا للاسف
حملته واشتركت وانصدمت انه سيئ جدا مافيه مواضيع ومنهج محدد او قواعد نقدر نتعلمها ،،،من اول يوم دخلت وهل تسألني وش سويتي وين رحتي فقط ،،،ونقعد ساعه نشرح لبعض وبالقوة نتفاهم وراح الاشتراك كله سواليف وخرابيط ،،،مستحيل اكرر التجربه واعتبرها ضياع فلوس بكل امانه ومصداقيه للجميع يوجد تطبيقات منافسه افضل بكثير بخطه دراسيه واضحه وقرمر مدروس و تشتغل على المهارات قراءه وكتابه و استماع و كتابه امازهذا للاسف سئ للغايه
Hmm, something's wrong
We need to review your account before you can use Cambly. Contact us.
Я уже не первый год использую эту платформу для учебы Английского языка, но такого еще не было.
«Hmm, something's wrong
We need to review your account before you can use Cambly. Contact us.»
От помощи не жди помощи. Они не отвечают. Что делать дальше? Получается, дальше терять оплаченные часы.
«Hmm, something's wrong
We need to review your account before you can use Cambly. Contact us.»
От помощи не жди помощи. Они не отвечают. Что делать дальше? Получается, дальше терять оплаченные часы.
Can’t even use app
Everytime I try to join a call my screen is black and my camera keeps loading not allowing me to join
Way to expensive
Everyday's on discount but tooo much expensive
Pointless for Tutors Now
This app used to serve both students and tutors. Now, it only serves students. If you tutor and you’re on the go, you can no longer check your schedule, nor do anything. So there’s no point in keeping the app. Plus, you’re making tutors LESS efficient instead of more efficient. The ability to synch our Cambly schedule to our calendar is no longer functional. And now we can’t even check our schedule on the go? It’s like you’re saying you DON’T want us to do our jobs well. Make it make sense. This is why I invest as little time as possible working for this platform. I can’t handle the inefficiency- especially when it gets worse.
Tutor canceled the lesson
I think this platform is unfair to students, you want to cancel the lesson before 12 hours, but tutor can cancel the lesson at any time. That’s very annoying! Because you have to spend more time to schedule!
Swindler
I canceled it, but it pulled out the money again, I say delete the account, it definitely doesn't click, it's a complete fraudster to get my money
robber！Give my money back
I purchased Cambly’s annual subscription, but my account was unfairly suspended with the excuse of “cross-region purchase.” For a platform claiming to be global, this reason makes no sense! Many users study or work abroad, yet Cambly blocks accounts for such baseless reasons, refuses to provide service, and even denies refunds. What’s worse, the official support team told me I could use my subscription in any country, but now they contradict themselves by suspending my account. Customer support has been unresponsive and keeps delaying without offering any real solution. This is highly unprofessional and disrespectful to paying customers. Think twice before subscribing, or you might end up wasting your money like I did.
Robber!They didn’t give me any refund!
I purchased annual subscription one month ago. However my account is banned Cambly.com Cause they said you shouldn’t purchase a plan and use it in another country! That is ridiculous! I have to travel among different countries. Plus according to their rules users can use it in different countries. So I want my money back. And there is no one actually replied! Each email was sent by robot. Just keeping me waiting and waiting!
No service or refund!
I didn’t have any lesson at all!
Is there anyone who can help me?
No service or refund!
I didn’t have any lesson at all!
Is there anyone who can help me?
Tired of repeated class canceling
Right now if a student cancel a class within 12 hours before the class, the student can only get half minutes back. But when the teacher cancel within 12 hours, we students don’t get additional compensation. And some teachers are extremely annoying, they cancel the class within 1 hour before the class. We should get money refund in this extreme situation because sometimes it’s hard to find other time that works for me and I end up waste a lot class minutes.
Büyük bir dolandırıcılık
Yarım saatlik derslerde gerçekten 15-20 dk sürüyor ve bu hiç bir işe yaramıyor. Lütfen paranızı kaptırmayın. Ücretsiz binlerce uygulama var bu ciddi paralar istiyor gerek yok gerçekten.
Lost ~$2k by the unscrupulous subscription practice
I used Cambly’s services and attempted to cancel my subscription in early 2022. I have never use any services from them. But I continued to be charged in total of about 2k dollars without authorization. The app is confusing especially for non-native English speaker. No notification of my subscription status. But tons of advertisement emails every day. No direct customer service if u got into trouble. Please be cautious when using the app.
تطبيق فاشل
كل مااحجز مدرس مايحضر الدرس الى الان مااستفدت من اشتراكي شي
Time
I had a class before 2 weeks and the Teatcher late and the time pass with out complete 30 min
个人觉得比较垃圾鸡肋
1、软件bug非常多； 2、专业老师非常少； 3、价格也不是很便宜； 4、好评几乎都是刷出来的吧，并且找了大量up主来推广，市场营销做的还可以。 适合有一定基础，做为找人聊天的软件还可以，学习就不怎么样了
2023年8月15日更新：
这个软件绑定银行卡后无法删除取消，恶意扣费，找他们没人管。
2023年8月15日更新：
这个软件绑定银行卡后无法删除取消，恶意扣费，找他们没人管。
Price increases
2 years ago I subscribed with one year plan 3 times a week. NOW the same plan is more then 50% increase of money!!!
Pessimo
Odiei. Você não faz nenhum teste de nivelamento, escolhe o que quer, fica perdida. Dinheiro jogado fora
Really Bad!
It says you can get refund anytime you want, but it's not true! Liar!!!
Not allowing me unsubscribe terrible
Not allowing me unsubscribe terrible
Charge you money without consent!
After the first purchase I turned off the subscription. And it still keeps charge me without my consent!! Be awarded!! It’s a scam and charge you even you stop subscription
أبغى استرجع فلوسي
اشتركت بباقة لمدة شهر مدة الحصة ساعة ثلاث مرات في الأسبوع .. الحصة الأولى ضاع الوقت وهو يدور لي على مدرس و الحصة الثانية كنت عاملة لي جدول عشان ابتدي فالمدرسة لغت الحصة و اضطريت اشبك مع أي مدرس فطلع لي مدرس و قال ما أقدر وغادر المنصة .. يعني للحين راحت حصتين على الفاضي .. ولو فيه امكانية استرجع فلوسي لعملتها .. تطبيق فاشل
كلنا مع بدر السلامة
كلنا مع بدر السلامه
We all with @bader_vid
We all with @bader_vid
سيء جداااا🤬😡
مانصح احد يحمله الله يقلع المشاهير اللي اقنعونا فيه ، دخلت بباقة 6شهور عشان كان فيها خصم ، وكل مادخل الغرفة واجلس دقيقتين مع المعلم يقول لقد غادر المعلم الفصل ويقطع النت ويروح علية الرصيد حسبي الله ونعم الوكيل
Issue report
Please I need help. The app not working i waste my money and time .
Fraud
I have subscripted a one month plan which cost me more than 300 dollars. After took the first class, I feel like this learning style does not suit me. Then, I requested refund. However, I never got any reply from them in three days, and it seems like they don’t want give back your money. Please be careful when you decide to subscript a plan, maybe you can try the cheapest one first.
لايوجد اي تواصل عند حدوث اي مشكلة لك
للاسف لايوجد لك اي حق او ضمانات او استرجاع دقايق او فلوس او حتى احيانا مشكلة بالنظام ما تقدر تدخل
مافي اي احد تتواصل معاه يحل لك المشكله ولا اي تعويض طبعا على الدروس اللي تفوتك بسببهم
اكثر من موقف حصل لي و لا في اي رد من جهتهم و حصصك تطير وانت ماتقدر تتصرف 👎🏻👎🏻👎🏻👎🏻
مافي اي احد تتواصل معاه يحل لك المشكله ولا اي تعويض طبعا على الدروس اللي تفوتك بسببهم
اكثر من موقف حصل لي و لا في اي رد من جهتهم و حصصك تطير وانت ماتقدر تتصرف 👎🏻👎🏻👎🏻👎🏻
Reset password
It’s hard to reset password. Help!
bug
The app always has a red dot notification on it no matter what I do. It is so buggy.
👎
👎👎👎👎👎👎👎👎👎👎
It is a defraud
I have only one hour class but it still changed me $90. It is a defraud and no one answer your questions!!!! The return policy states that the money of the unused classes will be returned, BUT I have been contact with them for one month NO ONE NO Money returned! IT IS A DEFRAUD!!!!!!!😡😡😡😡
Very bad
Very bad
Not good
I don’t recommend this.
New logo is utterly horrible and soulless
Change back to the toucan. The weird modern C logo is awful.
أتمنى ان تعيدو التجربه المجانيه لمده ثلاث مرات
أتمنى
It’s really hard to teach on Cambly
About 20% of the students have asked for romantic details of my personal life, tried to flirt or have asked overbearing or pushy questions about my personal life. I’ve had students discuss violent memories, reference their sexual lives, drink during a call…I regularly feel anxious about answering a call. I hope Cambly updates some terms of use, ideally with a code of conduct agreement before every chat that students can understand so that the classes remain respectful and professionally sustainable. It is NOT enough to block a student after a bad interaction.
Too much privacy violations
The app requires more that it needs to work. Why should I allow perm access to my camera and microphone?
Sentiment summary
87%
Positive (4-5★)
4%
Neutral (3★)
9%
Negative (1-2★)