Review Insights · App Store
Camtro
DigitalConverge Intellect Limited · 28,516 ratings · ★ 4.6
4.6
★★★★★
28,516 ratings
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Top complaints - extracted from 68 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"camera"
26 negative reviews mention this · 38% of all complaints
★★★★★ "Will not charge. The camera will not charge-" - AdrianMsConfident
2
"subscription"
16 negative reviews mention this · 24% of all complaints
★★★★★ "Subscription. Um wish I would have known I had to pay a subscription before buying this camera and even the cheap subscription you can’t even use more than 2 phones what a waste ugh" - tyemora
3
"service"
13 negative reviews mention this · 19% of all complaints
★★★★★ "No support. The help and support for this camera is nonexistent. The setting for motion detection automatically turns itself off every other day and ironically at the most inconvenient times. Will be switching to another service. DEFINITELY NOT WORTH T…" - chelzzcasserole
4
"someone"
10 negative reviews mention this · 15% of all complaints
★★★★★ "Very laggy. Sometimes it dosent even see when someone walks by the camera" - Me Jake e
5
"doesn"
9 negative reviews mention this · 13% of all complaints
★★★★★ "Not impressed. Like the price but always stays true to why it’s so cheap. Doesn’t record every thing that comes in view and I paid the for year." - Jess A Prentice
6
"response"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Subscription is a scam. Support is useless.. Paid for a subscription after installing the camera. It worked for a few days and then stopped. It was as if I never paid for the subscription and the plans popped back up. Now I’m only able to see who may have passed- no actual video foota…" - Takara💕
7
"does"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Not impressed. Like the price but always stays true to why it’s so cheap. Doesn’t record every thing that comes in view and I paid the for year." - Jess A Prentice
8
"work"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Worse doorbell I ever had. Worked for about 2 months and then couldn’t get it to do anything. Only alert I got from it is a low battery alert." - Bustoff 865
9
"charge"
7 negative reviews mention this · 10% of all complaints
★★★★★ "Stole my money. I was charged 29.99 two times then 99.99 again and my money has not been refunded and I can’t get into contact with anyone!" - Beaniemari
10
"live"
7 negative reviews mention this · 10% of all complaints
★★★★★ "Live view. It load too slow. And I can’t see who I’m talking too with this new update. The buttons on the screen." - Funky1124!
11
"doorbell"
7 negative reviews mention this · 10% of all complaints
★★★★★ "Worse doorbell I ever had. Worked for about 2 months and then couldn’t get it to do anything. Only alert I got from it is a low battery alert." - Bustoff 865
12
"customer"
7 negative reviews mention this · 10% of all complaints
★★★★★ "No customer service help!!. I tried setting this camera up, created an account and never got an email to activate it. I have emailed on the app Customer service as well no response whatsoever. I am sending this back." - BVerdoni
📋 All 68 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Not impressed
Like the price but always stays true to why it’s so cheap. Doesn’t record every thing that comes in view and I paid the for year.
Sign up
This app will not let me sign up, it will not even let me make a password. I’m giving it 1 star, but if I could, I would give it a 0
Will not charge
The camera will not charge-
Subscription
Um wish I would have known I had to pay a subscription before buying this camera and even the cheap subscription you can’t even use more than 2 phones what a waste ugh
Muy malo siempre se queda pegado por muy buena que esté tu cobertura, y los videos no pasan de 10sg
Muy lento se quedan pegado los videos en vivos huy no que estrés
Worse doorbell I ever had
Worked for about 2 months and then couldn’t get it to do anything. Only alert I got from it is a low battery alert.
Horrible
This camera and app suck!!! The camera dies super fast, I charge it about 4 or 5 times a week. The app is always telling me it’s offline. I turn it off and back on and it will be online for about 2 seconds and goes right back offline!! Would not advise to buy the camera or the all!! All around horrible experience!
Very laggy
Sometimes it dosent even see when someone walks by the camera
Run! Hidden fees
They will charge over $50 without your knowledge or consent when you sign up. Camera was easy to setup, but you’ll get nickel and dimed from Camtro.
False advertisement
If I paid for my outdoor camera why do I have to pay an additional fee to see my camera activity outside my home
Subscription is a scam. Support is useless.
Paid for a subscription after installing the camera. It worked for a few days and then stopped. It was as if I never paid for the subscription and the plans popped back up. Now I’m only able to see who may have passed- no actual video footage or no access to do what I need with the camera; what I paid for. I’ve contacted support 2/3 times and no response. I will not be returning for another purchase. Will probably be sending this product back for a refund. That is VERY disappointing and unacceptable. I’m a single mom, I really needed this
Update
App now works great .
3 day trial instead of 30
3 days isn’t enough for me to test this product before getting charged $29.99
False information
Information on web not true said you don’t have to have a subscription just Wi-Fi only but once you set it up, you have to have a subscription
This app sucks
I canceled my prescription way before the 3days where up and they still charged me 30 dollars, I need my refund back
Nope!
Can’t use the device I bought. Got to sign up to see if it works. Zero stars and back to the store it goes. Doesn’t have a sd card feature if it does I don’t see it. Crazy to make someone pay again to use a device they bought. Im going to get a better one.
Unreliable & Buggy
I’ve had my camera for about a month now give or take a few days & it’s very unreliable so far. The app turns off motion detection randomly so you won’t get any alerts. If you set the motion detection too low or too high you’ll get no notifications or over 200+ in one day cause it’ll record everything even the wind blowing. It also takes forever to load up the camera to watch live footage if you had someone breaking in they’d be in your home before you can even see what’s going on. Not good.
Doorbell cam
Should have better subscription options, rather pay monthly. Its affordable but wants a 6 month subscriber.
Cc
Can’t get help
PLEASE FIX
this ridiculous app is CONSTANTLY LOGGING YOU OUT AND MAKING YOU LOG BACK IN. ITS ABSURD
limited free features
To have the full functionality you have to pay for all the features.
Can’t use
I could use the camera because the advertisement keeps popping up and we will not let me use the camera unless I subscribe and I don’t want to subscribe
Still problems
Honestly, I don’t recommend this app or the camera. Nothing but issues. I will be buying something different and throwing this in my he trash
No support
The help and support for this camera is nonexistent. The setting for motion detection automatically turns itself off every other day and ironically at the most inconvenient times. Will be switching to another service. DEFINITELY NOT WORTH THE SUBSCRIPTION YOU HAVE TO PAY FOR.
No customer service help!!
I tried setting this camera up, created an account and never got an email to activate it. I have emailed on the app Customer service as well no response whatsoever. I am sending this back.
Definitely don’t like it
It’s slow and I don’t like how you can’t see all cameras at once also I brought 4 cameras but can’t use two bc I have to buy a subscription for each camera after 2 is ridiculous and crazy… it won’t even let you cancel subscription and when I tried to purchase one they trying to charge me for two…there is no number to call and when I text them the response aren’t professional I cancelled it on my end the same day when March 25th when I seen they tried to charge me for two subscriptions and it’s still not cancelled the done tried 28xs to remove money from my card that I cancelled within 5 minutes…I done personally emailed them they haven’t responded…but with the text they keep saying I have to cancel it I sent the screenshots to them that I cancelled it the same day that it’s something on their end they have to do and they won’t…the notification to notify you someone is there is super late and when you do get the notification of someone being there it takes way to long to load…and the battery do not stay charged long at all…definitely needs some upgrades and changes with a lot ….also changes to the subscriptions bc paying for each camera after two is literally ridiculous….also it changes the settings to the camera itself im wondering why my camera isn’t working and i go look they turned everything off…and recording definitely needs to be longer unless nothing in camera bc the 3-15 sec videos are ridiculous each video minimum should be 30secs and longest recording should be 5 minutes and allow at least 5 cameras b4 needing a subscription…and again i cancelled the same day March 25th within 5 minutes and here it is Almost the end of April and it’s still not cancelled and I contacted them over 15xs
Live video does not work even with the subscription
Live video will not work even after being charged $30
Lag/behind
I was really hoping this camera would be a good fit, but it has been pretty disappointing there’s a noticeable lag in the video which makes it hard to rely on in real time. I also have top-tier fiber optic Internet, so the issue definitely isn’t my connection. on top of that it barely records any meaningful length of time before stopping. Overall, it just doesn’t feel dependable for security service.
I always have to log in
The app never keeps me logged in I always have to sign in and it gets aggravating
Scam, subscription trick
They dont have legit subscribers and they auto charge your card
Cancelar Suscripción
I want to cancel my annual subscription, the option does not appear in the application.
Horrible
getting rid of the app n authority’s involved. It said it was0.99cents now its trying to charge $99
Your money
It’s crazy that we’re paying yearly bi yearly and only one person get to use the tools of this this thing is lame
Doorbell camera
Doesn’t pick up very much movement. Misses about 95% of the time.
Camera Events
The app constantly requests a fee every-time & it doesn’t even save the videos, it cuts the 24 Hour recording into parts so you can’t check a specific time unless the Events saved it, & it only saves certain things that are not even watchable due to constant requests for fee like subscriptions even after paying a year long subscription it will ask you to pay a subscription again after a couple days, Feels like a pay to win Service
Low key scamming in this economy
Why advertise a small price then try to charge a super high price and not even allow anyone to see anything at all unless you buy a subscription then force someone to keep the subscription during the free trial just to try an hope the person forgets n they get to charge them anyway i see why the door bell is cheap they make their profits off subscriptions 👎🏽
Don’t work
This item does not work properly. It doesn’t capture when anybody is approaching your property. I contacted customer service to get a refund for my subscription but no one responded. It’s been 2 wks
Malo
No me gusta que la función de reconocimiento de movimiento de personas se apague automáticamente sola.
Mala
Se desconecta mucho
App owner non-responsive
I was offered a free cloud storage offer on Amazon by the seller; they messaged me first.
After replying to them, and waiting several weeks I have yet to receive my offer of free cloud storage… no response on Amazon or the app’s customer service.
After replying to them, and waiting several weeks I have yet to receive my offer of free cloud storage… no response on Amazon or the app’s customer service.
Does not work properly
Does not record like it is supposed after paying for the yearly subscription. I have reached out to support with no response in over a week. For some reason I have to delete the app completely to check the internet status. Also motion detection and the human box detection for some reason EVERYDAY gets turned off and I am not the one to touch it so if I do not turn it back on it does not record at all. I can say that the camera quality is great very clear when it does actually do its job
Offline issues
I can’t contact customer service i uninstalled and reinstalled app plenty times my camera keep saying offline every since I did update my camera ain’t been working someone stole one of my dogs last night and camera ain’t working at all had camera few months been doing great last night and today bad luck
Horrible
My device isn’t connected now. It is so horrible that it does that and I’m paying the yearly subscription. I’m gonna want my money back.
Bad review
I’m not satisfied with this doorbell ring camera. It work for two days and then stopped. I tried contacting someone to help me with this and I’ve had no response. Unfortunately the only way to get ahold of anyone is through email only and I’ve had no luck. I don’t recommend this product for no one.
Don’t work
Trash
Terrible
To easily hacked into no customer service line
😡
i cannot access my camera bought and paid for without paying for a $29.99 subscription. i do not recommend. this is a scam. the camera is nothing nore than junk now. there wasn't anything great about it to begin with!
T52 marked as m52 using T 52.
I finally got it to connect to my Wi-Fi using T 52 instead of M 52 because there are both on the camera and now I can’t get the device to register and cannot get any customer service
Price good
Good price for camera bad thing is you have to pay for service if you want to see live view or playback.
Review
Can’t get it to work life everything is delayed and I get no notification that somebody’s around in front of the house
+ 18 more in the clipboard copy
Sentiment summary
95%
Positive (4-5★)
-1%
Neutral (3★)
6%
Negative (1-2★)