Review Insights · App Store
Capital One Mobile
Capital One · 10,763,263 ratings · ★ 4.8
4.8
★★★★★
10,763,263 ratings
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Top complaints - extracted from 33 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"card"
9 negative reviews mention this · 27% of all complaints
★★★★★ "I do not like payment and check cashing. I do not like the fact that when I deposit a mobile check, it takes almost a week and a half to get my check deposited and I do not like the fact that I cannot make instant payment with a debit card. It is too much of a hassle." - Turbo8878
2
"capital"
8 negative reviews mention this · 24% of all complaints
★★★★★ "Payment and transferring issues. I’ve been having issues paying my bills from my account they’ll accept the payment and then wait days later to send the payment back making my bills accumulate lates fees and this has been going on for 2months now and the bills that I pay a…" - S.dot R
3
"company"
6 negative reviews mention this · 18% of all complaints
★★★★★ "Bad services. I won’t be using capital one anymore horrible services, I was trying to make a payment and they restricted my account, so now I won’t be able to make a payment on my card or anything. So you people running this app need to offer better serv…" - Vasilia_000
4
"customer"
4 negative reviews mention this · 12% of all complaints
★★★★★ "Shopping app no customer support. You have no customer service for shopping app they are stubborn and keep saying go to website. It’s annoying" - ANGEL FROM EARTH
5
"service"
4 negative reviews mention this · 12% of all complaints
★★★★★ "Shopping app no customer support. You have no customer service for shopping app they are stubborn and keep saying go to website. It’s annoying" - ANGEL FROM EARTH
6
"customer service"
4 negative reviews mention this · 12% of all complaints
★★★★★ "Shopping app no customer support. You have no customer service for shopping app they are stubborn and keep saying go to website. It’s annoying" - ANGEL FROM EARTH
7
"work"
4 negative reviews mention this · 12% of all complaints
★★★★★ "The sign in is a hassle. The password doesn’t work. Every time I type it in correctly it keeps saying that it’s wrong and I always have to make a new one." - ricoisjay
8
"wrong"
4 negative reviews mention this · 12% of all complaints
★★★★★ "The sign in is a hassle. The password doesn’t work. Every time I type it in correctly it keeps saying that it’s wrong and I always have to make a new one." - ricoisjay
9
"cards"
4 negative reviews mention this · 12% of all complaints
★★★★★ "Debit Cards are now Discover. They switched all the debit cards to be Discover and now they don't work anywhere. Barely any ATMs support and Venmo instant transfer do not work either." - Reviewer262626
📋 All 33 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Shopping app no customer support
You have no customer service for shopping app they are stubborn and keep saying go to website. It’s annoying
Payment and transferring issues
I’ve been having issues paying my bills from my account they’ll accept the payment and then wait days later to send the payment back making my bills accumulate lates fees and this has been going on for 2months now and the bills that I pay are partnered with capital one banking
I do not like payment and check cashing
I do not like the fact that when I deposit a mobile check, it takes almost a week and a half to get my check deposited and I do not like the fact that I cannot make instant payment with a debit card. It is too much of a hassle.
Tarjeta de crédito
Tardan mucho en regresar el depósito de tarjeta y si no les marcas o tienes contacto con ellos no hacen nada 👎
Buggy. Awful.
The worst mobile banking app I’ve ever used. It’s beyond glitchy, response times are incredibly slow, and there’s little to no assistance with technical issues.
Can’t confirm my card
Rubbish
app broken
Every time I open the app it says "we hit a snag" and I can't open it. Please fix this it is incredibly annoying.
Bad services
I won’t be using capital one anymore horrible services, I was trying to make a payment and they restricted my account, so now I won’t be able to make a payment on my card or anything. So you people running this app need to offer better services. I don’t recommend using this card company….
The sign in is a hassle
The password doesn’t work. Every time I type it in correctly it keeps saying that it’s wrong and I always have to make a new one.
I want my money!
I do NOT UNDERSTAND why I can’t move my money when I want to move my money! It’s mighty strange that the system crashed when I’m trying to move money!
Restricted
They will cancel your card for paying to often without warning! Hate this company!
Thief’s
Thief’s
App reset
My Capital One application is resetting my password and Face ID causing me to change to new passwords every so often.
Debit Cards are now Discover
They switched all the debit cards to be Discover and now they don't work anywhere. Barely any ATMs support and Venmo instant transfer do not work either.
Nothing works, forced to verify for apple wallet, but functionality doesn’t work for anything
Its absolutely insane to me that a company with as many costumers as capital one somehow doesn’t have a working app. It doesn’t update, I can’t activate a new card, I can’t verify apple pay, I can’t even use the help feature because it doesn’t load. This is baffling, who ever works on the app probably shouldn’t have a job but you know they out source it to a country with cheap labor so what can you expect I guess.
Garbage app/company
Trash company, apr is way too high. Avoid at all costs.
Useless
Card is hardly accepted on any platform so it’s basically pointless
I have no access to my card
No email just no access to my cards is wrong & very unprofessional
Hard to deal with
Nobody speaks English, payments taking 6 days to post
Discover network sucks
Signed up for Capital One with a Mastercard. Then they send me a Discover card out of the blue. Like anyone accepts Discover. None of my bills accept Discover thanks for nothing
Bad customer service
Terrible
Cannot log into the app
Have no troubles logging in on my laptop, but the app does not let me log in with the same login and password:(
No more capital one for me
Just closed my four Capital one accounts, two credit cards and two bank accounts, after being a victim of fraud and the bank representative insulted me. Never more.
Adding money
I am old. Do i need to go into Cvs to learn how to add money
High interest ripoffs
Your company is a ripoff
Beware company - bait and switch!
Following links from offers Capital One leads you to the same products without the rewards, etc. that brought you to them. Avoid! Other companies have similar offers, but are honest and transparent. Speaking with customer service it’s clear that my experience is the norm.
Apple Pay doesn’t work
No help provided. It gives generic error message “we hit a snag, try later” or calling the number says use app to set it up.
Horrible
Cannot add new card to the app to make payments. Still have to call to make payments on one of my cards. Called customer service and they cannot figure it out. They really tried though
Restricted
My account got restricted for no reason!
Hmmm
Easy to use but never updates to see what you actually spend and give u the wrong amount u owe
Nathan
Capital One is super laggy. There’s always something wrong with it like I try to do something small or like switch my profile or set up something and it’s always saying oh we hit a snag. I can’t even switch my data anymore.
Very slow on older devices
App is very slow and laggy on older devices
No notification of due
Upset!
Sentiment summary
97%
Positive (4-5★)
1%
Neutral (3★)
2%
Negative (1-2★)