Review Insights · App Store
Carl's Jr. México
Tribu Emprendedores · 5 ratings · ★ 3.4
3.4
★★★★★
5 ratings
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Top complaints - extracted from 95 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"english"
56 negative reviews mention this · 59% of all complaints
★★★★★ "Language. App is not in English, not able to understand what the app says" - 26PhoenixAZ
2
"spanish"
49 negative reviews mention this · 52% of all complaints
★★★★★ "In English?. Why is this in Spanish?" - Mitch McDeer
3
"carl"
21 negative reviews mention this · 22% of all complaints
★★★★★ "Worse than useless. Claims to support four languages, but doesn’t provide a means to select upon installation, so no means to navigate. The prior version was aggressive with notifications, but the Password authentication regularly broke and getting a new pass…" - Loveaudio2
4
"language"
19 negative reviews mention this · 20% of all complaints
★★★★★ "Language. App is not in English, not able to understand what the app says" - 26PhoenixAZ
5
"version"
11 negative reviews mention this · 12% of all complaints
★★★★★ "Worse than useless. Claims to support four languages, but doesn’t provide a means to select upon installation, so no means to navigate. The prior version was aggressive with notifications, but the Password authentication regularly broke and getting a new pass…" - Loveaudio2
📋 All 95 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Language
App is not in English, not able to understand what the app says
In English?
Why is this in Spanish?
Does not even open
Horrible to use when you cant open it …
Useless
Only language is Spanish.
Horrible
Language is in Spanish and says MXN $, would work in Mexico maybe but in the USA, Useless, probably just stealing information.
App is in Spanish
I downloaded the app and everything is in Spanish! There is no option for language selection and all the reviews are in Spanish in the App Store. Please fix!!!
Worse than useless
Claims to support four languages, but doesn’t provide a means to select upon installation, so no means to navigate.
The prior version was aggressive with notifications, but the Password authentication regularly broke and getting a new password was an exercise in frustration as the email reset process is badly delayed and inconsistent.
Really, it’s like Hardy’s/Carl’s is trying to alienate people
The prior version was aggressive with notifications, but the Password authentication regularly broke and getting a new password was an exercise in frustration as the email reset process is badly delayed and inconsistent.
Really, it’s like Hardy’s/Carl’s is trying to alienate people
Unintelligible and useless
Totally Unintelligible. But no matter, I can’t log in anyway. Reset my password several times, but I still can’t log in. BTW, I’m a programmer and very much understand logins!
0 stars!! Just delete the app
0 stars ENGLISH should be supported not just Spanish DELETE THIS APP
No English ??
Ok.. can you explain to me why you do not have English on your app?? This has to be one of the worst apps ever! Can’t navigate it because I can’t even read it
Need English version
It’s all in another language
Carl’s JR FOUNDED IN USA. no English in app
What an ignorant disgrace. I downloaded the app to see if the poor reviews were true. It’s worse than I ever could have imagined.
Not English??
Why is there no English version of this app? If not I will have to remove it.
Garbage
Why is this not in English?
No English
Only on Spanish. No option to switch to English
You may need a translator
It says you get 30% off but you need to be pretty fluent in Spanish to use the app. My Spanish is limited to high school classes I took like a million years ago. The app needs to give me a translator!
Worthless app
A multimillion dollar company with a crappy app that’s in Spanish! Get your act together!
Why Is English Not Supported
Your Application Is by far the worst ever, even worse then Wendys, which actually takes some effort. Why is there no english language on your website.
You mine as well just close all of your stores and file for bankruptcy protection.
What A Joke!!!
You mine as well just close all of your stores and file for bankruptcy protection.
What A Joke!!!
Attention app developer
Eres estúpida
Were not in mexico
Were not in mexico
No English???
Unheard of! And it still currently says English. So the majority of western civilization cannot use the.
Bad. Just bad.
Hey genius. Your app is in Spanish and it doesn’t allow you to select a language. Maybe you should take a page out of McDonald’s and burger kind and have special offers in your app. Oh and can you make them in English? Deleted this awful app.
English please
How about an American company have their app in ENGLISH?????!!!!!!
En inglés por favor.
I don’t have time to translate just to order a hamburger. Oh, excuse me, hamburguesa.
What appears to be the English version is still in Spanish….
What appears to be the English version is still in Spanish….
App in a foreign language!
The app is in Spanish! This is America! We speak English here, so provide an English app!
Spanish?
App was advertised at a US location, it's in Spanish.
Make it in English????
It’s all in Spanish and I can’t find any way to make it English …. Very annoying.
How about the App being in English
Terrible execution by Carl’s Jr. I’ve downloaded the App 3 times and can’t get the English version, only Spanish. No good, I only speak English!!!
English Please
It’s nice that Carl’s Jr. has two apps one that appears to be an English and one that appears to be in Spanish. But when you download both apps they are both in Spanish not English.
I only know English
I downloaded App and it’s in Spanish!!!
I don’t know how to change, won’t give me option!!!
I don’t know how to change, won’t give me option!!!
App
Where is the app for English speaking Americans
No English?
This has got to be a mistake
English
Does this app not exist in English??? Both downloads are in Spanish
This is the U.S.A
Please provide an app in English
Do not install
Even though I’m one of the few lucky ones who understands Español. This app was made for Carl’s jrs in tijuana Mexico. So either way it’s impossible to place an order in the US.
Not USA
The app location defaults to Tijuana (I’m in Hawaii) and everything is in Spanish. App name is Carl’s Jr. USA.
Menu
NOT IN ENGLISH!!!!!!!!!!!!!!!!!!!!
This country has turned into Mexico
So much for USA. Does Carl’s Jr. see their reviews because it makes me want to quit going there if you can’t get their app in English
App language
For my area, Oregon. App not available in English
Spanish only??!! How dumb
Wow! You make an app entirely in Spanish. What about the rest of the English speaking people in the USA??? you don’t want their online business??? How dumb.
Why is only in Spanish?!?
Can someone change this???
English version please
English version please
NO ENGLISH VERSION
Y NOT???
Where’s the real app?
Is the Apple store blocking the normal American Carl’s Jr. App? Why would they only have this for a few other countries?
Why’s it only in Spanish?
No habla espanol. Solo ingles.
Spanish only
No settings to make it work in the US
Do you speak English
Where is the English version, do you speak English
My merry
No app in Oregon?
Discriminatory
Why is this in the WRONG LANGUAGE?
No English Version?
Lost all my points also, and now can’t even use the app.
Please fix, Carl’s, you’re better than that.
Please fix, Carl’s, you’re better than that.
+ 45 more in the clipboard copy
Sentiment summary
40%
Positive (4-5★)
40%
Neutral (3★)
20%
Negative (1-2★)