Review Insights · App Store
CHARGESPOT 自助租借移動電源
INFORICH ASIA HONG KONG LIMITED · 450 ratings · ★ 4.6
4.6
★★★★★
450 ratings
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Top complaints - extracted from 11 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"service"
5 negative reviews mention this · 45% of all complaints
★★★★★ "Terrible first experience. The worst power bank rentals I’ve ever come across. I got a battery that only charged me 3% and died. Then when I tried to return it, the battery failed to return and was stuck. I had to talk to customer service for 30 minutes and translate…" - worstbankever
2
"charged"
3 negative reviews mention this · 27% of all complaints
★★★★★ "Terrible first experience. The worst power bank rentals I’ve ever come across. I got a battery that only charged me 3% and died. Then when I tried to return it, the battery failed to return and was stuck. I had to talk to customer service for 30 minutes and translate…" - worstbankever
3
"return"
3 negative reviews mention this · 27% of all complaints
★★★★★ "Terrible first experience. The worst power bank rentals I’ve ever come across. I got a battery that only charged me 3% and died. Then when I tried to return it, the battery failed to return and was stuck. I had to talk to customer service for 30 minutes and translate…" - worstbankever
4
"customer"
3 negative reviews mention this · 27% of all complaints
★★★★★ "Terrible first experience. The worst power bank rentals I’ve ever come across. I got a battery that only charged me 3% and died. Then when I tried to return it, the battery failed to return and was stuck. I had to talk to customer service for 30 minutes and translate…" - worstbankever
5
"minutes"
3 negative reviews mention this · 27% of all complaints
★★★★★ "Terrible first experience. The worst power bank rentals I’ve ever come across. I got a battery that only charged me 3% and died. Then when I tried to return it, the battery failed to return and was stuck. I had to talk to customer service for 30 minutes and translate…" - worstbankever
6
"customer service"
3 negative reviews mention this · 27% of all complaints
★★★★★ "Terrible first experience. The worst power bank rentals I’ve ever come across. I got a battery that only charged me 3% and died. Then when I tried to return it, the battery failed to return and was stuck. I had to talk to customer service for 30 minutes and translate…" - worstbankever
7
"hour"
3 negative reviews mention this · 27% of all complaints
★★★★★ "Horrible customer service. Someone grabbed mine and ran off at the pick up point. I have been working to eat this fixed for an hour. Waste of a trip to Japan and to an expensive park. Don’t waste your time with their power banks. One thing goes wrong and it will ruin…" - And we xalcubrifbalxjnrk
📋 All 11 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Terrible first experience
The worst power bank rentals I’ve ever come across. I got a battery that only charged me 3% and died. Then when I tried to return it, the battery failed to return and was stuck. I had to talk to customer service for 30 minutes and translate everything. 0 stars if it was an option. Spent more battery than it charged 💀
Bad service
Worse service ever
Bloatware
You basically can’t do anything in this app without an ad appearing that covers the entire screen. The search function is also very slow: clicking a pin often just ends up in an endless loop without loading the name or address of the location.
Horrible customer service
Someone grabbed mine and ran off at the pick up point. I have been working to eat this fixed for an hour. Waste of a trip to Japan and to an expensive park. Don’t waste your time with their power banks. One thing goes wrong and it will ruin your trip. Just buy your own power bank and don’t mess with this company.
Bad service and bad process
Got a charger at DisneySea. The map of where to return it using both Apple Maps and Google maps sent me to the wrong spot. Finally got a cast member to direct me. The device was hidden next to a bathroom but inside the doors hidden around a corner with absolutely not signage outside. Got charged an extra hour despite trying to return the device for over ten minutes. I reported in the app with no response so one star service. Not only that but the charger barely got my device to 50% with nearly an hour of charging. 👎👎
非常非常爛
充電器不斷的斷電 需要一直按開關按鈕 反應給公司也不回覆 直接收款就算了
Over charged
Used for 45 minutes returned and charged me buying all battery ?
Refund not refunded
Paid over $27 for using a charger for less than an hour. It’s been over 2 weeks and my refund hasn’t came back.
Want to terminate the subscription
Dear customer service,
How can I cancel the monthly charges since I am not using your service anymore
How can I cancel the monthly charges since I am not using your service anymore
Trash
Honestly, worst idea when you can’t return it where you got it. Trash
差评
骗钱不退押金
Sentiment summary
91%
Positive (4-5★)
2%
Neutral (3★)
7%
Negative (1-2★)