Review Insights · App Store
Charlie - Walking Charlie
Hyowon Jeon · 621 ratings · ★ 4.8
4.8
★★★★★
621 ratings
🎯 Build a better version
Top complaints - extracted from 13 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"steps"
10 negative reviews mention this · 77% of all complaints
★★★★★ "whats up with 3 day maintenance. had this app for a couple of weeks, its cute and its a fun way to track steps, but all of a sudden the app is under maintenance for the 3rd time in a row this week, unable to open app and unknown when maintenance will finish and now i belie…" - consumervictim
2
"apple"
7 negative reviews mention this · 54% of all complaints
★★★★★ "Apple health not synced properly :/ -great app idea. it’s been mentioned multiple times by other users that the app doesn’t sync correctly with apple health. i wish this was actually addressed since this would be a big deterrent of someone playing and enjoying the game. the developer went on…" - naiomi kips
3
"count"
6 negative reviews mention this · 46% of all complaints
★★★★★ "Apple health not synced properly :/ -great app idea. it’s been mentioned multiple times by other users that the app doesn’t sync correctly with apple health. i wish this was actually addressed since this would be a big deterrent of someone playing and enjoying the game. the developer went on…" - naiomi kips
4
"watch"
6 negative reviews mention this · 46% of all complaints
★★★★★ "Not accurate, always underestimating, makes it not fun. It is very cute, and I like the customizations ! I found it very motivating at first to get my steps in .. until I realized it doesn’t accurately count it. I use an Apple Watch that tracks my steps, but then my phone also has its own separa…" - Dan I V
5
"step"
6 negative reviews mention this · 46% of all complaints
★★★★★ "whats up with 3 day maintenance. had this app for a couple of weeks, its cute and its a fun way to track steps, but all of a sudden the app is under maintenance for the 3rd time in a row this week, unable to open app and unknown when maintenance will finish and now i belie…" - consumervictim
6
"cute"
5 negative reviews mention this · 38% of all complaints
★★★★★ "whats up with 3 day maintenance. had this app for a couple of weeks, its cute and its a fun way to track steps, but all of a sudden the app is under maintenance for the 3rd time in a row this week, unable to open app and unknown when maintenance will finish and now i belie…" - consumervictim
7
"health"
5 negative reviews mention this · 38% of all complaints
★★★★★ "Apple health not synced properly :/ -great app idea. it’s been mentioned multiple times by other users that the app doesn’t sync correctly with apple health. i wish this was actually addressed since this would be a big deterrent of someone playing and enjoying the game. the developer went on…" - naiomi kips
8
"love"
5 negative reviews mention this · 38% of all complaints
★★★★★ "Apple health not synced properly :/ -great app idea. it’s been mentioned multiple times by other users that the app doesn’t sync correctly with apple health. i wish this was actually addressed since this would be a big deterrent of someone playing and enjoying the game. the developer went on…" - naiomi kips
9
"charlie"
5 negative reviews mention this · 38% of all complaints
★★★★★ "Not accurate, always underestimating, makes it not fun. It is very cute, and I like the customizations ! I found it very motivating at first to get my steps in .. until I realized it doesn’t accurately count it. I use an Apple Watch that tracks my steps, but then my phone also has its own separa…" - Dan I V
10
"apple watch"
5 negative reviews mention this · 38% of all complaints
★★★★★ "Not accurate, always underestimating, makes it not fun. It is very cute, and I like the customizations ! I found it very motivating at first to get my steps in .. until I realized it doesn’t accurately count it. I use an Apple Watch that tracks my steps, but then my phone also has its own separa…" - Dan I V
11
"inaccurate"
5 negative reviews mention this · 38% of all complaints
★★★★★ "Inaccurate counting. My steps will literally be off by 1000’s" - Freddy 639
12
"doesn"
4 negative reviews mention this · 31% of all complaints
★★★★★ "Apple health not synced properly :/ -great app idea. it’s been mentioned multiple times by other users that the app doesn’t sync correctly with apple health. i wish this was actually addressed since this would be a big deterrent of someone playing and enjoying the game. the developer went on…" - naiomi kips
📋 All 13 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Apple health not synced properly :/ -great app idea
it’s been mentioned multiple times by other users that the app doesn’t sync correctly with apple health.
i wish this was actually addressed since this would be a big deterrent of someone playing and enjoying the game. the developer went on reddit to ask for recommendations or suggestions for the app, only three people commented, one being another user that was pointing out that the steps don’t sync properly asking for a fix, developer didn’t reply to this user but did to the other two comments on the post, which was disheartening to see when i had searched to see if someone else was having my issue, only to see people do have my issue it’s just ignored. i would spend money and truly enjoy this app if i wasnt getting robbed out of steps in the thousands.
there are other reviews left on the app pointing out the issue of the app not counting all of your health data but there still hasn’t been a fix or even a “hey yeah i know that’s a problem!! currently working on it!”
i will adjust my review once the issue has been addressed, i would love to see the app grow but with it not syncing properly it’s very difficult to want to use the app, i hope you can understand that.
i wish this was actually addressed since this would be a big deterrent of someone playing and enjoying the game. the developer went on reddit to ask for recommendations or suggestions for the app, only three people commented, one being another user that was pointing out that the steps don’t sync properly asking for a fix, developer didn’t reply to this user but did to the other two comments on the post, which was disheartening to see when i had searched to see if someone else was having my issue, only to see people do have my issue it’s just ignored. i would spend money and truly enjoy this app if i wasnt getting robbed out of steps in the thousands.
there are other reviews left on the app pointing out the issue of the app not counting all of your health data but there still hasn’t been a fix or even a “hey yeah i know that’s a problem!! currently working on it!”
i will adjust my review once the issue has been addressed, i would love to see the app grow but with it not syncing properly it’s very difficult to want to use the app, i hope you can understand that.
Doesn’t work properly
Doesn’t sync right with Apple health? I’ll walk 10k steps for the badge and extras but it’ll only say 3k. Then if I go to the house I joined it literally says I got 0 steps… I wanted to join in on the fun but if it can’t be sync’d properly with your actual steps that’s included with an Apple Watch this app is a failure.
Houses and Donuts
Does not let you create a house also does not let you get your stored donuts out of your house as well as getting your stored donuts after deleting a house
Steps do not sync to health app
This app is such a cute idea. I really want to love it however, the steps do not sync properly to the iPhone health app. The number of steps in my health app is significantly higher than Charlie.
requires 2fa
why does a step app need to force me to upgrade my entire iphone security? love the concept but literally nothing could make me enable two factor authentication… please make another way to have an account
Inaccurate step count.
not transferring all steps from fitness app…?
Inaccurate step!
Very cute interface and concept but the step count is inaccurate! My Apple Watch and other step app says 12k but Charlie only says 8k…. Charlie please… fix !!
whats up with 3 day maintenance
had this app for a couple of weeks, its cute and its a fun way to track steps, but all of a sudden the app is under maintenance for the 3rd time in a row this week, unable to open app and unknown when maintenance will finish and now i believe itll keep doing this
Not accurate, always underestimating, makes it not fun
It is very cute, and I like the customizations ! I found it very motivating at first to get my steps in .. until I realized it doesn’t accurately count it.
I use an Apple Watch that tracks my steps, but then my phone also has its own separate step tracker. Somehow, Charlie is ALWAYS several thousand below what BOTH of those apps say, despite the fact it should at least have access to the same data as my phone. Data between my watch and phone isn’t 100% accurate, but it’s never multiple thousands off. I will usually wait to see if the app will update or if it buffers, but consistently it just refuses to count my steps.
If it’s my fault and not the app’s, please let me know
I use an Apple Watch that tracks my steps, but then my phone also has its own separate step tracker. Somehow, Charlie is ALWAYS several thousand below what BOTH of those apps say, despite the fact it should at least have access to the same data as my phone. Data between my watch and phone isn’t 100% accurate, but it’s never multiple thousands off. I will usually wait to see if the app will update or if it buffers, but consistently it just refuses to count my steps.
If it’s my fault and not the app’s, please let me know
Inaccurate counting
My steps will literally be off by 1000’s
I want to love it but..
I’m in a group chat with girls that are loving this app and sending their progress everyday! I think the idea is very cute and I want to be in on it but unfortunately the app does not count my steps. I can’t carry my phone on me all day, so my Apple Watch counts all my steps. On the stepup app I usually clock in about 10-15k steps a day, Charlie usually dies out at 4-5k. So I never make any progress even though I put in the work :( if this could be fixed I would love the app!
Step count wrong
I want to love it but the steps are not transferring in from apple health correctly. I’m showing thousands less. It only uses the iPhone steps over my default watch steps. This makes it inaccurate for anyone who doesn’t have their phone on them all the time or might run or walk on a treadmill.
Inaccurate step count
It’s off by at least 2000 steps, I track with my apple watch and my apple health app and they don’t align with Charlie.
Sentiment summary
94%
Positive (4-5★)
2%
Neutral (3★)
4%
Negative (1-2★)