Review Insights · App Store
Chase UK
JPMorgan Chase & Co. · 503 ratings · ★ 4.8
4.8
★★★★★
503 ratings
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Top complaints - extracted from 11 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"bank"
6 negative reviews mention this · 55% of all complaints
★★★★★ "Can’t send pence, only full pounds. The bank does not have functionality to send pence. No decimal points. Only amounts rounded by pounds. Support is helpless, I got their email response which is again not helpful. Shame." - goofsmile
2
"account"
4 negative reviews mention this · 36% of all complaints
★★★★★ "Account frozen. Got my account frozen been 1 weeks. They will leave you without money for rent and food for months if they want be carful" - Jason5719
3
"money"
4 negative reviews mention this · 36% of all complaints
★★★★★ "Account frozen. Got my account frozen been 1 weeks. They will leave you without money for rent and food for months if they want be carful" - Jason5719
4
"does"
3 negative reviews mention this · 27% of all complaints
★★★★★ "Can’t send pence, only full pounds. The bank does not have functionality to send pence. No decimal points. Only amounts rounded by pounds. Support is helpless, I got their email response which is again not helpful. Shame." - goofsmile
5
"support"
3 negative reviews mention this · 27% of all complaints
★★★★★ "Can’t send pence, only full pounds. The bank does not have functionality to send pence. No decimal points. Only amounts rounded by pounds. Support is helpless, I got their email response which is again not helpful. Shame." - goofsmile
6
"weeks"
3 negative reviews mention this · 27% of all complaints
★★★★★ "Account frozen. Got my account frozen been 1 weeks. They will leave you without money for rent and food for months if they want be carful" - Jason5719
7
"months"
3 negative reviews mention this · 27% of all complaints
★★★★★ "Account frozen. Got my account frozen been 1 weeks. They will leave you without money for rent and food for months if they want be carful" - Jason5719
8
"chase"
3 negative reviews mention this · 27% of all complaints
★★★★★ "Chase. Will be putting one star as carnt put zero this app has faulse information they tell u they want to help u with any bank problems I have waited over two weeks to get my refund as the promised to find out they not giving it me so had to repo…" - U know who I am 21
9
"call"
3 negative reviews mention this · 27% of all complaints
★★★★★ "Locked out. Access to the app and my account has been locked whilst abroad. The only option given is to call a uk phone number, which I cannot do with my phone contract. I keep sending emails but no-one responds. Terrible service." - Layahwv
10
"multiple"
3 negative reviews mention this · 27% of all complaints
★★★★★ "No Joint account, Authorized user or Beneficiary. Chase UK does not allow Joint Account Holder, Authorized User or Beneficiary. So your money if you are in hospital or dead then no way your loved ones can access your money unless they spend money on lawyers and courts. Seems that basic fea…" - Hopeless Microsoft
11
"times"
3 negative reviews mention this · 27% of all complaints
★★★★★ "Worst Ai for id Verification & Support. Tried multiple times but it’s keep asking me to submit my passport & Selfie again and again, so for me only way is to uninstall this app and move on Suggestion: Kindly hire some good technology company for iD verifications" - AshaRasool
📋 All 11 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Can’t send pence, only full pounds
The bank does not have functionality to send pence. No decimal points. Only amounts rounded by pounds. Support is helpless, I got their email response which is again not helpful. Shame.
Account frozen
Got my account frozen been 1 weeks.
They will leave you without money for rent and food for months if they want be carful
They will leave you without money for rent and food for months if they want be carful
Chase
Will be putting one star as carnt put zero this app has faulse information they tell u they want to help u with any bank problems I have waited over two weeks to get my refund as the promised to find out they not giving it me so had to report it and take it into my own
Locked out
Access to the app and my account has been locked whilst abroad. The only option given is to call a uk phone number, which I cannot do with my phone contract. I keep sending emails but no-one responds. Terrible service.
Huge flaw in fraud detection - it triggers far too often
And then you have to spend an age on the phone to a call centre somewhere where agents seem to follow and extremely long winded script. It can take 30 minutes to release a payment- *not* including hold time.
This makes chase effectively unusable as a bank…
By far the worst of any bank I’ve used.
Please learn from NatWest/Royal Bank and implement biometrics
This makes chase effectively unusable as a bank…
By far the worst of any bank I’ve used.
Please learn from NatWest/Royal Bank and implement biometrics
No Joint account, Authorized user or Beneficiary
Chase UK does not allow Joint Account Holder, Authorized User or Beneficiary. So your money if you are in hospital or dead then no way your loved ones can access your money unless they spend money on lawyers and courts. Seems that basic features available at all other banks is something Chase thought is not needed. Also they can decline your money transfer out if Chase on basis of security, so any scheduled payments out of the account can be declined this means you risk leaving your money in Chase account as your family may not be able to access your money in case you are dead or in hospital. Seems like a pretty big items chase has missed here. Cannot access bank account from the web browser. Only way to access your account is via the app and cannot install and log into app on multiple device. Apart from that great interest rate.
Worst Ai for id Verification & Support
Tried multiple times but it’s keep asking me to submit my passport & Selfie again and again, so for me only way is to uninstall this app and move on
Suggestion:
Kindly hire some good technology company for iD verifications
Suggestion:
Kindly hire some good technology company for iD verifications
New layout is …..
Terrible. Too much promotional material at bottom of savings page.
It is much better to see on first screen total money held in all accounts.
It is disjointed and a bit messy appears to be moving away from a friendly easy to use app to a dystopian tech nightmare.
It is much better to see on first screen total money held in all accounts.
It is disjointed and a bit messy appears to be moving away from a friendly easy to use app to a dystopian tech nightmare.
Risk getting blocked out of your bank account for months if your ID is upsated
Can't login to my account anymore. All ID verifications fail and support is clueless on to why or how to help. Managed to login after 2 weeks (by random tries and reset combinations) in 1 Android device and support never got back to me. Took all my money out. Absolutely zero trust in this after the abismal show of incompetence. And yes I've called support too many times.
Too long waiting
If you’re going to keep me in your “waiting room” for months, I’ll find another, more user-friendly bank!
ID check does not work
Tried multiple times and it keeps asking me to repeat sending photo of passport and myself. Only way to continue seems to be to call but I won’t bother.
Sentiment summary
94%
Positive (4-5★)
2%
Neutral (3★)
3%
Negative (1-2★)