Review Insights · App Store
Chat Smith: AI Chatbot & Agent
Vulcan Labs Company Limited · 166,372 ratings · ★ 4.6
4.6
★★★★★
166,372 ratings
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Top complaints - extracted from 26 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"free"
7 negative reviews mention this · 27% of all complaints
★★★★★ "No reasonable costing annual fee. I do not like how it forces you to choose one of the plans and for the free trial you have to pay money per week that adds up too quickly. It’s not feasible." - kelieC
2
"subscription"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Complete garbage. Incredibly frustrating-completely broken. The app takes forever to load and won't even open. I paid $100 for a lifetime subscription, and it’s a total waste of money. I’ve emailed support multiple times and followed all their troubleshootin…" - Mfbrux
3
"works"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Complete garbage. Incredibly frustrating-completely broken. The app takes forever to load and won't even open. I paid $100 for a lifetime subscription, and it’s a total waste of money. I’ve emailed support multiple times and followed all their troubleshootin…" - Mfbrux
4
"money"
3 negative reviews mention this · 12% of all complaints
★★★★★ "No reasonable costing annual fee. I do not like how it forces you to choose one of the plans and for the free trial you have to pay money per week that adds up too quickly. It’s not feasible." - kelieC
5
"into"
3 negative reviews mention this · 12% of all complaints
★★★★★ "it’s not free. You don’t know that until you get into it it’s a pain in the butt and then they try to charge you for a week and then for a year don’t even go here" - Hue girl
6
"emailed"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Complete garbage. Incredibly frustrating-completely broken. The app takes forever to load and won't even open. I paid $100 for a lifetime subscription, and it’s a total waste of money. I’ve emailed support multiple times and followed all their troubleshootin…" - Mfbrux
7
"support"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Complete garbage. Incredibly frustrating-completely broken. The app takes forever to load and won't even open. I paid $100 for a lifetime subscription, and it’s a total waste of money. I’ve emailed support multiple times and followed all their troubleshootin…" - Mfbrux
8
"nothing"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Complete garbage. Incredibly frustrating-completely broken. The app takes forever to load and won't even open. I paid $100 for a lifetime subscription, and it’s a total waste of money. I’ve emailed support multiple times and followed all their troubleshootin…" - Mfbrux
9
"chat"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Not Helpful!. I was looking for an alternative to ChatGPT, although ChatGPT is very easy to use. I was getting frustrated that it could not be helpful with the simplest things. I’ve tried this AI site and it was actually worse -I’ll keep trying others." - tba.lcp
10
"smith"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Not User Freindly. I have used ChatGPT for a while and thought I would try Chat Smith AI it was totally different then Chat GPT it was harder to download a picture and get more information about what was sent. Hopefully I don’t have a problem canceling this a…" - RCneonman
11
"download"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Not User Freindly. I have used ChatGPT for a while and thought I would try Chat Smith AI it was totally different then Chat GPT it was harder to download a picture and get more information about what was sent. Hopefully I don’t have a problem canceling this a…" - RCneonman
12
"chat smith"
3 negative reviews mention this · 12% of all complaints
★★★★★ "Not User Freindly. I have used ChatGPT for a while and thought I would try Chat Smith AI it was totally different then Chat GPT it was harder to download a picture and get more information about what was sent. Hopefully I don’t have a problem canceling this a…" - RCneonman
📋 All 26 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Worthless
Worthless app
Ruim
Ruim
Not Helpful!
I was looking for an alternative to ChatGPT, although ChatGPT is very easy to use. I was getting frustrated that it could not be helpful with the simplest things. I’ve tried this AI site and it was actually worse -I’ll keep trying others.
it’s not free
You don’t know that until you get into it it’s a pain in the butt and then they try to charge you for a week and then for a year don’t even go here
JT
so overly complicated. The features in the plan seem to change with no warning or notice.
Complete garbage
Incredibly frustrating-completely broken.
The app takes forever to load and won't even open. I paid $100 for a lifetime subscription, and it’s a total waste of money. I’ve emailed support multiple times and followed all their troubleshooting steps, but nothing works. When I asked for a refund, they told me to go through the App Store-which is impossible since I purchased it 3 years ago. Complete garbage. Avoid this app.
The app takes forever to load and won't even open. I paid $100 for a lifetime subscription, and it’s a total waste of money. I’ve emailed support multiple times and followed all their troubleshooting steps, but nothing works. When I asked for a refund, they told me to go through the App Store-which is impossible since I purchased it 3 years ago. Complete garbage. Avoid this app.
Poor quality.
Small context window, gets hung up constantly and fails to generate responses. It’s decent when it works properly, but that isn’t often.
Test before you buy
Didn’t know which species of fish live where I want to fish - named off all possible species that live in similar bodies of water
Not a free app
It was advertised as a free AI generator but it’s really $40 a year.
Today is bad
I’m paying for it and now it won’t make me images
Not User Freindly
I have used ChatGPT for a while and thought I would try Chat Smith AI it was totally different then Chat GPT it was harder to download a picture and get more information about what was sent. Hopefully I don’t have a problem canceling this app.
Bad company to support
Im ending my subscription and stopping support before they are even bigger and harder to bring down.
Shame on MS and what they are turning themselves and Windows into.
Shame on MS and what they are turning themselves and Windows into.
WHAT???
Thought this was FREE????????
Chat Smith, keyboard doesn’t work
This company is not reliable at all. I have a problem with the Chat Smith keyboard, so I cannot use the grammar check when I need to, as I did for the last two months. When I emailed them for help, it took them 2 to 3 days to respond. It took me two weeks back and forth with them and still nothing got fixed. I got frustrated and canceled the subscription. I really wish they could give me a full refund, but sadly I could not contact or communicate with a real human being other than AI🤬
I hate it
You need to sign in or log
Difficult to operate and couldn’t change wallpaper from black to white
Difficult to operate and couldn’t change wallpaper from black to white
Angry
I wish i never spend my money on this app my keyboard don’t work
Don’t bother
Makes you download it and can’t try it unless you put your card info in. At least allow a few things to be trial like Grok does. Not even clear if u can do photo editing. NOT putting any $ into something I have no clue about
Very disappointed
I excitedly upgraded to pro with Claude/Haiku who I use daily ready to get going with a new business but needing more help than what Claude pro offers. I upgraded specifically from my AppleId which shares the same email as my free chat smith so there’d be no chance of any issues & yet still no matter all I ask support or chat, delete to reupgrade or try from FAQs it still says I am logged in inside another account. I provided screen shots that the email addresses & the Apple ID pro was subscribed to matched & when a human or agent finally emailed me back, nothing was acknowledged pertaining to any of my issues or attachments at all & was very rude. 😔 If that is the “support” I have to rely on when I have a real issue with something I would be using to help run my life and businesses with, then I will go without. 🤷🏻♀️ Do better. Some of us are going through enough as it is.
Do not download this app
This app charge me a fee and I only did the free subscription for one day
Keyboard
My keyboard on my phone isn’t working anymore.
Deleted in one hour.
No ability to select specific text in a passage, then copy and paste. Major flaw. In itself a deal breaker.
AI doesn't listen to specifics and rambles on and on.
AI doesn't listen to specifics and rambles on and on.
Never works right
Loading pics always fails
No reasonable costing annual fee
I do not like how it forces you to choose one of the plans and for the free trial you have to pay money per week that adds up too quickly. It’s not feasible.
Need for free
Need Need for free for free Need for free
“Sending failed” message every day
When it works, it works great, but why does “Sending failed” keeps happening almost every time (yes, majority of the time” I try to as a question?
Sentiment summary
89%
Positive (4-5★)
3%
Neutral (3★)
8%
Negative (1-2★)