Review Insights · App Store
Chatlulu:Video&Photo Editor
Hong Kong Endless Flow Technology Limited · 941 ratings · ★ 4.5
4.5
★★★★★
941 ratings
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Top complaints - extracted from 35 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"money"
12 negative reviews mention this · 34% of all complaints
★★★★★ "Terrible quality. Terrible quality. The photos don't match reality at all it's just a complete waste of money." - ûyt
2
"waste"
10 negative reviews mention this · 29% of all complaints
★★★★★ "Terrible quality. Terrible quality. The photos don't match reality at all it's just a complete waste of money." - ûyt
3
"waste money"
9 negative reviews mention this · 26% of all complaints
4
"subscription"
7 negative reviews mention this · 20% of all complaints
★★★★★ "HORRIBLE!!. They took 42 dollars from my account when i been had cancelled my subscription for this app and i was paying the 0.77 subscription worse thing ever!!!! then when i go to contact support their think doesn’t work." - animeedisst
5
"doesn"
7 negative reviews mention this · 20% of all complaints
★★★★★ "HORRIBLE!!. They took 42 dollars from my account when i been had cancelled my subscription for this app and i was paying the 0.77 subscription worse thing ever!!!! then when i go to contact support their think doesn’t work." - animeedisst
6
"work"
6 negative reviews mention this · 17% of all complaints
★★★★★ "HORRIBLE!!. They took 42 dollars from my account when i been had cancelled my subscription for this app and i was paying the 0.77 subscription worse thing ever!!!! then when i go to contact support their think doesn’t work." - animeedisst
7
"doesn work"
5 negative reviews mention this · 14% of all complaints
8
"photos"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Terrible quality. Terrible quality. The photos don't match reality at all it's just a complete waste of money." - ûyt
9
"different"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Garbage. I tried three different options and none of the photos looked like us. None. What an absolute waste of money." - rdfrhffvvh
10
"contact"
4 negative reviews mention this · 11% of all complaints
★★★★★ "HORRIBLE!!. They took 42 dollars from my account when i been had cancelled my subscription for this app and i was paying the 0.77 subscription worse thing ever!!!! then when i go to contact support their think doesn’t work." - animeedisst
11
"scam"
4 negative reviews mention this · 11% of all complaints
★★★★★ "SCAM. $60 later and nothing is happening it just spins!!" - Semagruder
12
"coins"
4 negative reviews mention this · 11% of all complaints
★★★★★ "No customer service. Attempted several times to contact customer service about lost coins and the fact that the yearly subscription was not reflecting. Next step is this and Apple Store. I tried to solve it through the customer service department but got nothin…" - Crazyorangekittygirl
📋 All 35 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
HORRIBLE!!
They took 42 dollars from my account when i been had cancelled my subscription for this app and i was paying the 0.77 subscription worse thing ever!!!! then when i go to contact support their think doesn’t work.
Terrible quality
Terrible quality. The photos don't match reality at all it's just a complete waste of money.
SCAM
$60 later and nothing is happening it just spins!!
Don’t waste your money
App is useless. Doesn’t work
No way to try before subscribe
Please don’t be to greedy . I’m not going to subscribe to something without trying it
Charged after cancellation,very Unfair 🤬
Dear Support Team,
I am contacting you regarding an issue with your application.
My young daughter accidentally subscribed through the app. I canceled the subscription immediately, and the app was deleted the same day.
However, the next day I was surprised to see pending charges requested for payment, even though the subscription had already been canceled. Also, there are no available funds on the card linked to my Apple account.
Please immediately stop all pending payment requests and confirm that no further charges will be made.
I also request a review of my account and a refund if any charges were processed.
Thank you for your prompt attention to this matter.
Sincerely,
I am contacting you regarding an issue with your application.
My young daughter accidentally subscribed through the app. I canceled the subscription immediately, and the app was deleted the same day.
However, the next day I was surprised to see pending charges requested for payment, even though the subscription had already been canceled. Also, there are no available funds on the card linked to my Apple account.
Please immediately stop all pending payment requests and confirm that no further charges will be made.
I also request a review of my account and a refund if any charges were processed.
Thank you for your prompt attention to this matter.
Sincerely,
No customer service
Attempted several times to contact customer service about lost coins and the fact that the yearly subscription was not reflecting. Next step is this and Apple Store. I tried to solve it through the customer service department but got nothing 🤷♀️
Отвратительное приложение
Совершенно не похожее лицо на выходе. Загружаю удачные селфи, хорошего качества, с четкими чертами. Генерирует совершенно другого человека, даже близко не похожего. На некоторых фотографиях вы получите три руки, вместо двух. На всякий случай. Жаль потраченные деньги на подписку. Многие бесплатные приложения генерируют в разы лучше. А здесь списывают минимум 7 долларов в неделю и нет пробного периода. Если бы попробовала, никогда бы не подписалась. Качество ужасное
All blank photos
All pictures were black or gray, anytime you try to contact app it says not connected to internet but my phone clearly is. Tried contacting multiple ways. $6.99 down the drain
Scam doesn’t work
Complete waste of money. It really does not work.
Not realistic photos
It takes forever to do AI video! You have to sit and wait. The sad part is it doesn’t look like you or your girlfriend! Garbage
Does Not Work
Downloaded the app. Paid for the weekly trial. Used a front facing picture. Tried to make one image and one video. Failed. Would not buy.
A money trap and a scammer.
It's a money trap and a scam. If you're going to create an app, you should at least offer a few trial opportunities; demanding payment right off the bat is both stupid and dishonest.
Garbage
I tried three different options and none of the photos looked like us. None. What an absolute waste of money.
Don’t waste your money
Glitched all the time, paid for no outcome, very expensive for little output, and when I reached out for reimbursement for items paid for but did not receive heard nothing. In the beginning it was great, then malfunctioned consistently with no reward or fixing.
Terrible
Total wast of money, doesn’t even get faces right
Fake
This app would just keep on asking you to subscribe you cant even use the features
Tried sending a message on the app it doesnt even send what a waste
Tried sending a message on the app it doesnt even send what a waste
Doesn’t work
Absolute joke ! App is trash stay away from it
This App is a Scam
This app is a scam. It doesn’t work. I wanna refund. Don’t waste your money. It doesn’t work at all and they just try to get more money out of you.
Keeps on loading
Very disappointed
sooo bad
honestly, the worst ai app ever. you can’t even have at least one trial photo or video, you have to pay for it. but what’s the point if after paying for it you understand how bad it is and you just cancel the subscription immediately. i tried so many different prompts and none of them even remotely looked like the faces from my pics. would not recommend. ever.
Waste of money
A lot of the shots didn’t turn out looking like the uploaded images and I even had a few freeze while generating. It’s still generating right now and it’s been hours.
Not even close
It’s AI of course, but not even close to looking like the pictures, horrible
Не покупайте приложение!!!
Не соответствует требованиям, лица меняет на другие не похожие, а пока не купите даже узнать нельзя что это так…
Won’t let you cancel
Says cancel at anytime but when you try it says connection lost. No contact information and never lets you send the email link that pops up. I demand immediate subscription cancellation
Not recommended
Paid for a weekly subscription, but the app still asks for extra coins It does not preserve the real face in photos it generates a completely different person.
Misleading and overpriced. Not recommended
Misleading and overpriced. Not recommended
Very Disappointed
Was expecting our pictures. It generated totally different people and races. Don’t waste your money. I tried different pics poses same outcome. terrible. Disappointed!
No good
I should have read the reviews before making my purchase. Overpriced for what it is worth. There are other apps that give you free daily coins like Glam AI. Skip this one and go find something better.
No
Can't save, change or delete! Extremely over priced and don't even look real. Too short. Blah!
Trash
It shows generating image for ever and never actually generates. I want my money back
It sucks
It sucks
Don’t waste your money
This app is making you not even close to look alike you, like absolutely different person with even 1 sign that this person is you
Limit. Need to purchase again after subs
You can generate only 6 and then will pay again for coins even if you subscribed
Inaccurate description
They charged $43 for a year of subscription when I only asked for a weekly subscription. Their customer service does not even exist.
Regards to the payment issue
Im trying to cancel the membership and it won’t let me do it , I want to cancel it. Thank you .
Need more info on plans.
It’s a good app but they give no info on what the yearly access consist of. I email them but no reply. It seems like they give you a set amount which won’t last long then you end up buying more. For other similar apps the credit resets every day.
Sentiment summary
89%
Positive (4-5★)
1%
Neutral (3★)
11%
Negative (1-2★)