Review Insights · App Store
CHEERZ - Photo Printing
Printklub · 872 ratings · ★ 4.6
4.6
★★★★★
872 ratings
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Top complaints - extracted from 18 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"shipping"
5 negative reviews mention this · 28% of all complaints
★★★★★ "App is not good and company policy is worse. Set up an account and make an order. After ordering I realized there was a mistake with the address. Luckily the confirmation shows where you can change the shipping address. After clicking the change address link I was able to change the a…" - 49264!;'co
2
"customer"
5 negative reviews mention this · 28% of all complaints
★★★★★ "App is not good and company policy is worse. Set up an account and make an order. After ordering I realized there was a mistake with the address. Luckily the confirmation shows where you can change the shipping address. After clicking the change address link I was able to change the a…" - 49264!;'co
3
"service"
5 negative reviews mention this · 28% of all complaints
★★★★★ "App is not good and company policy is worse. Set up an account and make an order. After ordering I realized there was a mistake with the address. Luckily the confirmation shows where you can change the shipping address. After clicking the change address link I was able to change the a…" - 49264!;'co
4
"customer service"
5 negative reviews mention this · 28% of all complaints
★★★★★ "App is not good and company policy is worse. Set up an account and make an order. After ordering I realized there was a mistake with the address. Luckily the confirmation shows where you can change the shipping address. After clicking the change address link I was able to change the a…" - 49264!;'co
5
"order"
4 negative reviews mention this · 22% of all complaints
★★★★★ "App. When will app work to make purchases its been like 2 weeks now. Will there be an exact date the app will work and available to make orders??" - Perezzzja
6
"photos"
4 negative reviews mention this · 22% of all complaints
★★★★★ "Terrible experience.. I made a purchase and on the next day I got an email saying that my photos would be returning to the company and after that I never got an explanation why. I tried contacting them by email, Facebook, Instagram and even “customer service” if…" - Lily Fernandes
7
"work"
3 negative reviews mention this · 17% of all complaints
★★★★★ "DOESNT WORK. Impossible to pay so it is a beatiful set up, amazing UX but the payment system doesn’t work" - jfkwndkwbdkwbfbfbf
8
"terrible"
3 negative reviews mention this · 17% of all complaints
★★★★★ "Terrible app. The app keeps freezing and won’t let me make any additions to items in the cart or start a new project. This was happening a few months ago and is still happening, hoped this bug would’ve gotten fixed but alas still a pain" - Sops husks
9
"orders"
3 negative reviews mention this · 17% of all complaints
★★★★★ "App. When will app work to make purchases its been like 2 weeks now. Will there be an exact date the app will work and available to make orders??" - Perezzzja
10
"company"
3 negative reviews mention this · 17% of all complaints
★★★★★ "App is not good and company policy is worse. Set up an account and make an order. After ordering I realized there was a mistake with the address. Luckily the confirmation shows where you can change the shipping address. After clicking the change address link I was able to change the a…" - 49264!;'co
11
"address"
3 negative reviews mention this · 17% of all complaints
★★★★★ "App is not good and company policy is worse. Set up an account and make an order. After ordering I realized there was a mistake with the address. Luckily the confirmation shows where you can change the shipping address. After clicking the change address link I was able to change the a…" - 49264!;'co
12
"photo"
3 negative reviews mention this · 17% of all complaints
★★★★★ "Photo quality is extremely bad. The photo quality is really bad" - medkkdmf
📋 All 18 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
DOESNT WORK
Impossible to pay so it is a beatiful set up, amazing UX but the payment system doesn’t work
Terrible app
The app keeps freezing and won’t let me make any additions to items in the cart or start a new project. This was happening a few months ago and is still happening, hoped this bug would’ve gotten fixed but alas still a pain
App
When will app work to make purchases its been like 2 weeks now. Will there be an exact date the app will work and available to make orders??
App is not good and company policy is worse
Set up an account and make an order. After ordering I realized there was a mistake with the address. Luckily the confirmation shows where you can change the shipping address. After clicking the change address link I was able to change the address and confirm. This however left me with 2 orders. Neither is cancelable due to company policy. So now just waiting to see what happens when one package is undeliverable. Customer service wouldn’t let me cancel either order even though the were both pending for a day.
Photo quality is extremely bad
The photo quality is really bad
Terrible for US users
Terrible customer service and no explanation as to why my photo prints were returned to sender within 5 hours of being shipped. All correspondence was in French and very slow to respond unless the message is automated.
Terrible experience.
I made a purchase and on the next day I got an email saying that my photos would be returning to the company and after that I never got an explanation why. I tried contacting them by email, Facebook, Instagram and even “customer service” if you can call it that. The only answer I got was a message in FRENCH that I translated and they basically asked me to not send more than one email and just wait for my order to be reviewed. Terrible service and poor customer care. Never got a refund or my photos. This is honestly a joke.
This app is the worst
This app is so bad. I had a promo code from a separate purchase and it would have only cost me £2. It didn’t ask for my address, sent it to my old address in America and cost me £9 without me even knowing until I checked my bank statement. also I tried to print something off and it kept saying I could print photos off because they would become pixilated even though they clearly wouldn’t. It’s so bad I do NOT recommend
Non responsive to claims...
Supplier located in France. They charge VAT ( sales tax)- regardless of location. Check first if they deliver to your country prior to placing an order. They are sloooow to give credits to your credit card.
What customer service??
Honestly the worst customer service ever! The app would not let me change the shipping address... it’s very buggy... was tapping and tapping and then the 15 min window expired... 🙄 Customer service can only be reached through email. They sent me the contact for DHL to take care of it myself. 🙄🙄 Unless they improve their service, I would strongly suggest avoiding this company.
Crashes!
Using iPhone 8 and it keeps crashing. I can’t even get thru the whole process.
delivery to EU
on the terms and conditions it says:
Products available on the website can be delivered in France or any country in the European Union. Shipping cost will be précised at the moment of ordering and depend on the products ordered and the country of destination.
well, i tried to order from Croatia (EU country since 2013) and it says : we do not deliver!!!
and that after i downloaded the app and ordered the album and magnets....
Please check your app !!!
Products available on the website can be delivered in France or any country in the European Union. Shipping cost will be précised at the moment of ordering and depend on the products ordered and the country of destination.
well, i tried to order from Croatia (EU country since 2013) and it says : we do not deliver!!!
and that after i downloaded the app and ordered the album and magnets....
Please check your app !!!
In all honesty...
...how do you expect me to create a photo album, which can contain over 450 photos, if the app crashes after I select 366? I’m using an iPhone 6 Plus btw.
App is fine but the COST!????
Cool app. Cool concept. Cool choices. But the cost is astronomical. $15 worth of pictures for $20 in shipping. That's. Crazy! Too bad bc I like the idea.
Wow, ok.
These weren't cheap at all. Shipping was $10. So I'd end up having to pay about $20 for 10 pictures??? Ok no 😂😂
Don't even get this app.
Don't even get this app.
zero customer service, no product delivered
likely this is a basement startup. inquiries about orders are met with perky, silly auto replies but no one ever gets back to you. like, ever. they were quick enough to take my money but cant tell me where the product i paid for is. stick with more grown up and reliable printers. this is some kids homework project, not a real business.
Doesn't work for me
I love the concept that they're selling... Unfortunately I can't get the app to even function. Can't access any photos, any products... The app basically does nothing for me :/
No manda a todos los paises, cuidado
Despues de pasar todo el dia haciendo 2 albums. A la hira de oagar me aparece q no envia a mexico..
Llevo 6 años haciendo 2 albums o 3 al año. Y siempre habian enviado a mi pais.
Deberia de empezar poniendo el pais para no tabajar sin q pueda ser enviado. 🥹
Llevo 6 años haciendo 2 albums o 3 al año. Y siempre habian enviado a mi pais.
Deberia de empezar poniendo el pais para no tabajar sin q pueda ser enviado. 🥹
Sentiment summary
91%
Positive (4-5★)
4%
Neutral (3★)
5%
Negative (1-2★)