Review Insights · App Store
Chop Barbershop
Chop Barbershop Outfitters LLC · 482 ratings · ★ 4.9
4.9
★★★★★
482 ratings
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Top complaints - extracted from 5 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"book"
3 negative reviews mention this · 60% of all complaints
★★★★★ "Booking and sign in is broken. It appears all authenticated endpoints are failing. Can’t book, can’t sign in. iPhone 14 Pro Max on 17.4.1." - Adrian93box
2
"error"
3 negative reviews mention this · 60% of all complaints
★★★★★ "Can’t book via App. I’ve tried multiple times to book via the app with no luck. I get a error message every time. I loaded the website and booked there without any issues. Really a pain to have to log into the website when the app is advertised as convenient. …" - cbryant1976
📋 All 5 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Completely broken
Cannot log in (system doesn’t recognize the 2FA code it sends). When checking out, throws error on payment screen (can’t complete transaction)
Terrible app functionality
The app has a good design, but every function on it doesn’t work.
First I tried to schedule an appointment and the app told me error scheduling appointment please try again. After trying again and it repeatedly giving me an error message I tried a different time. To my surprise the other time worked. About an hour later I get a text that the app scheduled me for two appointments.
Consequently, I had to cancel one of the appointments. To no-ones surprise that didn’t work either.
Finally, I needed to move my appointment to a later hour. The app tells me there is an available time slot to reschedule the appointment. It must come as a shock when I tell you that the reschedule button doesn’t work either even though there is an available appointment.
Absolutely ridiculous. Great barbershop, terrible app.
First I tried to schedule an appointment and the app told me error scheduling appointment please try again. After trying again and it repeatedly giving me an error message I tried a different time. To my surprise the other time worked. About an hour later I get a text that the app scheduled me for two appointments.
Consequently, I had to cancel one of the appointments. To no-ones surprise that didn’t work either.
Finally, I needed to move my appointment to a later hour. The app tells me there is an available time slot to reschedule the appointment. It must come as a shock when I tell you that the reschedule button doesn’t work either even though there is an available appointment.
Absolutely ridiculous. Great barbershop, terrible app.
Use the website not the app
Downloaded the app thinking I could schedule an appointment easier than I can through that website. Not the case. In the app you can’t select any professional when booking. You have to select a professional and then you can see availability. Also on the app it makes you pay for the service to book an appointment. I like on the website that you can just reserve without paying.
Booking and sign in is broken
It appears all authenticated endpoints are failing. Can’t book, can’t sign in. iPhone 14 Pro Max on 17.4.1.
Can’t book via App
I’ve tried multiple times to book via the app with no luck. I get a error message every time. I loaded the website and booked there without any issues. Really a pain to have to log into the website when the app is advertised as convenient. Please look into and fix. I’ve deleted and reinstalled with no luck.
Sentiment summary
99%
Positive (4-5★)
-0%
Neutral (3★)
1%
Negative (1-2★)