Review Insights · App Store
CIBC Mobile Banking
CIBC · 367 ratings · ★ 3.8
3.8
★★★★★
367 ratings
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Top complaints - extracted from 50 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
11 negative reviews mention this · 22% of all complaints
★★★★★ "Worthless and broken. 12 password resets in 4 days since installing this broken app. Either someone is trying to hack me 10 times a day, or the app just fails to work. I’m closing out my account and putting CIBC totally behind me. What a disaster." - eyet00th
2
"password"
10 negative reviews mention this · 20% of all complaints
★★★★★ "Worthless and broken. 12 password resets in 4 days since installing this broken app. Either someone is trying to hack me 10 times a day, or the app just fails to work. I’m closing out my account and putting CIBC totally behind me. What a disaster." - eyet00th
3
"account"
10 negative reviews mention this · 20% of all complaints
★★★★★ "Worthless and broken. 12 password resets in 4 days since installing this broken app. Either someone is trying to hack me 10 times a day, or the app just fails to work. I’m closing out my account and putting CIBC totally behind me. What a disaster." - eyet00th
4
"error"
8 negative reviews mention this · 16% of all complaints
★★★★★ "Useless. I stated in the most recent app of this as they have two identical and the newer one was updated yesterday. Oh and the original app was down for maintenance OCT 24-27 2025 and now is non functional I guess. Unable to access both these two n…" - VaughtOPC
5
"transfer"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Money transfer. Recently we cannot transfer fund to visa!!!" - neginchh
6
"cibc"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Worthless and broken. 12 password resets in 4 days since installing this broken app. Either someone is trying to hack me 10 times a day, or the app just fails to work. I’m closing out my account and putting CIBC totally behind me. What a disaster." - eyet00th
7
"bank"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Useless. I stated in the most recent app of this as they have two identical and the newer one was updated yesterday. Oh and the original app was down for maintenance OCT 24-27 2025 and now is non functional I guess. Unable to access both these two n…" - VaughtOPC
8
"does"
6 negative reviews mention this · 12% of all complaints
★★★★★ "App does not work well. App glitches out on etransfer." - rahulcha
9
"trying"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Worthless and broken. 12 password resets in 4 days since installing this broken app. Either someone is trying to hack me 10 times a day, or the app just fails to work. I’m closing out my account and putting CIBC totally behind me. What a disaster." - eyet00th
10
"needs"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Needs Work. For a “premium” bank the mobile app is seriously lacking in the ability to use it. Up until recently it worked fine, occasionally requiring 2FA. Now every time it requires it, when you get the code and enter it the app proceeds to log in, b…" - RealRadar
11
"number"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Dumb app. For some odd reason, my online banking is blocked and neither I am receiving a code on the registered number to reset the password. Apple needs to kick out these dumb banks out of their IOS!" - dube101
12
"iphone"
5 negative reviews mention this · 10% of all complaints
★★★★★ "OTP is broken. OTP via push notifications is broken. iPhone XS Max. iOS 17.3" - Wombat_ua
📋 All 50 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Money transfer
Recently we cannot transfer fund to visa!!!
Worthless and broken
12 password resets in 4 days since installing this broken app. Either someone is trying to hack me 10 times a day, or the app just fails to work. I’m closing out my account and putting CIBC totally behind me. What a disaster.
Useless
I stated in the most recent app of this as they have two identical and the newer one was updated yesterday. Oh and the original app was down for maintenance OCT 24-27 2025 and now is non functional I guess. Unable to access both these two newer platforms due to an error after I complete my credentials and it wants you make a new password. This just may be the reason the leave this bank other than limited locations.
Where’s the logout button?
You moved the logout button to More, scroll to the bottom, to logout?
You stupid, stupid, stupid people. I’m in absolute awe that you’re employed and paid. My hat off to you, you’ve achieved zen level in treachery. That, or your own bosses as dumb as a rock.
Why not add the logout button to the top right, next to search and messages? And if you do, don’t add it first or second, make sure the order is: Search, Messages, Logout, i.e. logout is far right, next to the border.
You stupid, stupid dumb people.
You stupid, stupid, stupid people. I’m in absolute awe that you’re employed and paid. My hat off to you, you’ve achieved zen level in treachery. That, or your own bosses as dumb as a rock.
Why not add the logout button to the top right, next to search and messages? And if you do, don’t add it first or second, make sure the order is: Search, Messages, Logout, i.e. logout is far right, next to the border.
You stupid, stupid dumb people.
Logging in
The CIBC app does not even let me sign in to my account. If I try with my actual info, it says my info isn’t correct so I try to reset my password in which I always get the pop up “an unexpected error had occurred, try again later” but it never works. I can’t even move on to step 2 of 3 of restarting my password. Nothing I do works for this app.
Dumb app
For some odd reason, my online banking is blocked and neither I am receiving a code on the registered number to reset the password. Apple needs to kick out these dumb banks out of their IOS!
Broken App
App has been completely inaccessible for months. What is going on here?
Can’t use password manager?
What happened to password manager support? It used to allow me to use my password manager to log in, now it’s gone.
Fix Password Autofill
Password autofill has not worked in months - you perhaps need to get people on this. Nov 2023
Horrible app
Horrible and buggy app interface. Need to call and wait on hold to get anything done
App stuck loading
App stuck loading with the guard logo
No credit balance refund option
I’ve paid my bill twice and you people take another 3-5 business days to get my refund back. You say your app is the best but I don’t find a option for the credit balance refund in my account. How do you claim that your app is the best then?
The worst banking app out there
Half my transaction don’t appear on the app. Another 30% of my transactions show up and then disappear with no explanation! And when I call the customer support rep they say they can’t see anything on their end either 🤦🏽♂️. Also it takes forever for this stupid app to update transactions, FOREVER! And then when it goes through it ends up under the wrong date. I got something refunded on Tuesday and it’s showing up under Monday in their system (not as a refund as a charged transaction) I suggest keeping all of your receipts till you are 100% positive that the right transaction has gone through, how incompetent do you have to be as a financial institution that you can’t get the dates right and are putting the burden on the customer to ensure your doing your jobs right. Complete and absolute idiots, whoever is in charge (please fire the team or person in charge and spend a little money on bringing a competent person on board) of their app is a complete imbecile. The bank is okay but the app is made by dummies. I don’t like asking for people to be fired but the app team needs to go, the app is a joke
Current version faulty (wring amounts)
Used to like the app, but this version has introduced a major error: whenever I try to transfer funds, instead of the amount I enter, it wants to transfer 100x the amount, e.g. CAD 68.20 turns into CAD 6820.00 in the confirmation box. Watch out!
Even knowing about this and being careful, it is now impossible to transfer anything below CAD 100.00. Please fix this asap.
(I thought it might be an issue of my main keyboard being non-English and using a comma instead of a dot for a decimal point, but switching that hasn’t helped.)
Even knowing about this and being careful, it is now impossible to transfer anything below CAD 100.00. Please fix this asap.
(I thought it might be an issue of my main keyboard being non-English and using a comma instead of a dot for a decimal point, but switching that hasn’t helped.)
Not easy to navigate
The Credit card portion is so confusing
Forcing me to accept an offer
App won’t let me skip on an offer. I cam either accept it or refuse it. What happened to free will and to the option “remind me later” ?
Worst app
Currently the worst app on my phone.
Slow
App is slow and inconvenient to use. It’s basically a glorified web wrapper and it performs as such.
Useless
Basic features don’t work. Can’t see my own chequing account. Almost all features beyond what I could see at an ATM return an error. No feedback mechanism to contact the dev team. App support link takes you to a contact page with no details about app feedback? Clearly CIBC does not value this customer channel or their customers time / experience with the brand. Don't waste your time with this app, just get a laptop and goto the website.
most garbage bank ever
i’m a product designer working in silicon valley and i have never seen a more poorly designed app ever every time i use this app i want to throw my phone at a brick wall
Freeze and unfreeze
I think the freeze and unfreeze settings has been removed.. I can’t unfreeze my account now..
Bad bad bad!!!!
Trying to update the new phone number. The app keep asking for SMS PHONE UPDATE 4-Digit pin. But it never sends it.
Neither Customer service does anything and forward the info to IT team nor probably IT is aware of this issue.
So frustrating
Neither Customer service does anything and forward the info to IT team nor probably IT is aware of this issue.
So frustrating
New virgin doesn’t work
Doesn’t work with any iPhone if the language Of the iPhone is Arabic
Most of the time the App does not work
About to transfer my money from this bank not only because they drop the rates every month, which I get but because this App is always having issues. Despite being up to date it won’t load. Very frustrating experience.
Horrible
I’d give it a negative 1 start if it were possible.
Banks instance on using 3td party interfaces....
Often & most likely lead to some of the biggest scams; some already have been well published in various media and news outlets.
I would never use it, Major issue , pretty sad that the bank won’t even consider taking it off, when I called and asked them to......
Gone are the days when you get what you want (products and or services) from a bank ( and pay the fees for them, now you simply get things thrown at you and ,make it worse, I am than somehow have to manage and be responsible for it’s security and any mis- use.
Sad sad days for any simple consumer!!
I would never use it, Major issue , pretty sad that the bank won’t even consider taking it off, when I called and asked them to......
Gone are the days when you get what you want (products and or services) from a bank ( and pay the fees for them, now you simply get things thrown at you and ,make it worse, I am than somehow have to manage and be responsible for it’s security and any mis- use.
Sad sad days for any simple consumer!!
Limited functionality
App has very limited functionality compared to website (which is also limited compared to other banks).
For example I cannot do external transfer within this app. Doesn’t show my external transfers under Activity. Cannot see my statements. Only good to check balance.
For example I cannot do external transfer within this app. Doesn’t show my external transfers under Activity. Cannot see my statements. Only good to check balance.
Can’t transfer money?!?!
It’s only good for viewing account balance but not transferring money in and out of the account in the app...
Why can’t the app do basic features such as transfer money in and out?
The app is kind of useless that I need to use the web browser.
Why can’t the app do basic features such as transfer money in and out?
The app is kind of useless that I need to use the web browser.
Crashes
All the time the app have crashes and updated that all the time and never fixed what the point of the updates if the issue still remains!!!!
New design, still no basic features...
Why is there no auto bill pay? Oh yeah, you WANT customers to miss their due dates so you can charge fees and destroy their credit score so you can charge higher interest rates... silly me, why did I even ask. Carry on.
Doesn’t work
Worked fine on my iPhone 7 Plus when logging in; now it wants a card number and password which I enter correctly and still gives me an error logging in.
Needs iPhone X support
Throws an error when trying to set up Face ID on iPhone X. So basically worse experience than on an older phone. ☹️
Waste of space
Keeps failing to sign in due to “unexpected errors”
Deposit doesn't work :(
Doesn't work on iPhone 6. :(
Still not working.
As long as I tap on the screen trying to type in my username or password, the app freezes. Please fix it.
Unsatisfied
I've downloaded this app more than twice and minutes later the app is deleted from my device because it never works.
I don't know if the app is fake or my phone just isn't allowing me to use it. Anyone else having this problem?
I don't know if the app is fake or my phone just isn't allowing me to use it. Anyone else having this problem?
Fix it
I can't log on using the app because when I put my password in it stops halfway because it's "too long" even though it's not
Awful.
First, mobile deposit would not work in any way. Now, the app doesn't even log me in to my account, just freezes on the "please wait" screen. And why do I have to use my card number? CIBC should really utilize a username login system.
Edeposits don't work - always says invalid amount
Downloaded to use the awesome new feature on my ios 6.1.3 device - no go.
I hope they catch and fix the bug.
I hope they catch and fix the bug.
Cann't login using 3G
Simply Cann't login using 3G
CIBC Mobile Banking
This app will not accept 13 digit account numbers. The early version would not accept a login with the message "enter a valid account number". I called CIBC and was told that I would get a call back within 48 hours. They never called back!
I noticed that there was a newer version available, so I upgraded (2.2). I still couldn't log in. The error message was the same, but now there was an error code (U102). I called CIBC again and was asked if my account number had 13 digits. It did and I was told that the app will not accept 13 digit account numbers. They offered to give me a new account, BUT that would be inconvenient (I've finally memorized that and am not anxious for a new test). The rep didn't seem to understand that the app could be modified to accept a 13 digit account and that would be preferable to inconveniencing customers.
This has really been irritating. I have spent a lot of time only to be told something that should have been prominently displayed in the program description. I'd rather change banks than account numbers.
I noticed that there was a newer version available, so I upgraded (2.2). I still couldn't log in. The error message was the same, but now there was an error code (U102). I called CIBC again and was asked if my account number had 13 digits. It did and I was told that the app will not accept 13 digit account numbers. They offered to give me a new account, BUT that would be inconvenient (I've finally memorized that and am not anxious for a new test). The rep didn't seem to understand that the app could be modified to accept a 13 digit account and that would be preferable to inconveniencing customers.
This has really been irritating. I have spent a lot of time only to be told something that should have been prominently displayed in the program description. I'd rather change banks than account numbers.
No PC Financial support
Add PC financial support
Needs lots of work
Not sure how others can suggest that this app is beyond a single star. The find a location feature sends you out of the app to a web page that asks for your postal code. It even asks you to authorize the use of location services. Signing on failed for me as well.
I like the idea of a dedicated app for my banking but this first effort is not worthy.
ATG
I like the idea of a dedicated app for my banking but this first effort is not worthy.
ATG
App does not work well
App glitches out on etransfer.
Needs Work
For a “premium” bank the mobile app is seriously lacking in the ability to use it. Up until recently it worked fine, occasionally requiring 2FA. Now every time it requires it, when you get the code and enter it the app proceeds to log in, but never does! It is broken and needs fixing. I deleted the app, restarted my device, reinstalled and logged in, it worked a couple of times and then went back to not logging in. Did the same thing again, and it worked for a couple of times then nothing…come on CIBC put all those fees you charge to bank with you and the interest you earn into making a app that is reliable and works!
OTP is broken
OTP via push notifications is broken. iPhone XS Max. iOS 17.3
your updates messed up the cross border transfer
Couldnt be able to cross border transfer after the updates, it keep changing back to chequing account, cant even do chequing transfer to saving account. Please get it fixed.
Can’t Sign On
I’ve had an account for years. Savings only. I downloaded this app and tried to sign on. Need to have a debit card to sign on. I have no debit card. So app is useless to me.
Normally a great app, what happened?
For about a month now, the app claims I have no internet connection either immediately after attempting to log in or when trying to load information from my accounts/transfers. No other app I'm using has this issue. Please fix!
Error at sign in
The password field limits me to 12 characters my password is longer than that, I can’t use the app.
Sentiment summary
69%
Positive (4-5★)
4%
Neutral (3★)
27%
Negative (1-2★)