Review Insights · App Store
Circle K
CircleK · 22,495 ratings · ★ 4.8
4.8
★★★★★
22,495 ratings
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Top complaints - extracted from 37 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"circle"
8 negative reviews mention this · 22% of all complaints
★★★★★ "Circle K. The App is horrible and it does not track nor acknowledge the rewards accumulated. I’ve waited for the app to get better but it hasn’t got any better. I will no longer shop or use this app even me being .2 miles away from one ." - mcky35
2
"rewards"
7 negative reviews mention this · 19% of all complaints
★★★★★ "Circle K. The App is horrible and it does not track nor acknowledge the rewards accumulated. I’ve waited for the app to get better but it hasn’t got any better. I will no longer shop or use this app even me being .2 miles away from one ." - mcky35
3
"work"
6 negative reviews mention this · 16% of all complaints
★★★★★ "When people purchase. People been using their application to get discounts for some items and also people been complaining and mentioning that the products that they’re trying to get discount it’s not working so my question is what is wrong with Circle K applica…" - Crossroads 213
4
"discount"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Bogus. I never get promised discounts or it strangely moves ahead to another step.I never get 40 cents off,and the prices at my station,5 cents is useless since they’re already higher than everyone else around" - Ghost1954?
5
"store"
5 negative reviews mention this · 14% of all complaints
★★★★★ "New App needs work. The new app doesn’t show all Circle K stores in the area. I’ve reached out through the app and called as well. Please fix it. Update: I was told that because of this review I should call and you would love to help. When I called, I was to…" - JD042514
6
"pump"
5 negative reviews mention this · 14% of all complaints
★★★★★ "When people purchase. People been using their application to get discounts for some items and also people been complaining and mentioning that the products that they’re trying to get discount it’s not working so my question is what is wrong with Circle K applica…" - Crossroads 213
7
"saying"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Can not register. App was downloaded on my phone for 5 mins before I got rid of it. It kept saying the verification code it was sending me was wrong. I will switch to speedway I think" - tlloyd518
8
"discounts"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Bogus. I never get promised discounts or it strangely moves ahead to another step.I never get 40 cents off,and the prices at my station,5 cents is useless since they’re already higher than everyone else around" - Ghost1954?
9
"cents"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Bogus. I never get promised discounts or it strangely moves ahead to another step.I never get 40 cents off,and the prices at my station,5 cents is useless since they’re already higher than everyone else around" - Ghost1954?
10
"station"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Bogus. I never get promised discounts or it strangely moves ahead to another step.I never get 40 cents off,and the prices at my station,5 cents is useless since they’re already higher than everyone else around" - Ghost1954?
11
"working"
4 negative reviews mention this · 11% of all complaints
★★★★★ "When people purchase. People been using their application to get discounts for some items and also people been complaining and mentioning that the products that they’re trying to get discount it’s not working so my question is what is wrong with Circle K applica…" - Crossroads 213
12
"scam"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Inner circle doesn’t work. I never get my reduced price for inner circle after entering my phone number. This is such a scam I’ll be filling a class action. These people claim big discounts and NEVER GIVE ANY PROMISED DISCOUNTS. Scam!!!!" - Ptrack
📋 All 37 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
If today was .40 off today then why did I only get .10 off
You’re not living up to your deal.
Can not register
App was downloaded on my phone for 5 mins before I got rid of it. It kept saying the verification code it was sending me was wrong. I will switch to speedway I think
Circle K
The App is horrible and it does not track nor acknowledge the rewards accumulated. I’ve waited for the app to get better but it hasn’t got any better. I will no longer shop or use this app even me being .2 miles away from one .
unable to register
cannot register my phone number, says it is invalid, unable to register for the app, says unexpected error happened.
you ruined it
there is no more 79 cent frosters that is the only reason anyone downloads the app
Inner circle doesn’t work
I never get my reduced price for inner circle after entering my phone number. This is such a scam I’ll be filling a class action. These people claim big discounts and NEVER GIVE ANY PROMISED DISCOUNTS. Scam!!!!
Worst rewards gas prices and gimmicks
Slowest pumps, terrible prices. You can literally go anywhere and find better gas prices even with the rewards. They slow the pump down to take 30 mins so you have to watch all their commercials.
Not working
Can’t sign in. Says it sent a text, but it never did.
Can’t download without adding a payment
Can download without adding payment
Disappointed
I was given a 25 cents off reward for gas. Went to use it and the pump was so slow, ten minutes to
get four gallons. The cashier came out to tell me that pump wasn’t working properly but the others are. Went to move and guess what? I don’t get my 25 cent discount.
I don’t know if was just my bad luck or if that’s there way of doing business.
However I’m done with purchasing fuel from Circle K.
get four gallons. The cashier came out to tell me that pump wasn’t working properly but the others are. Went to move and guess what? I don’t get my 25 cent discount.
I don’t know if was just my bad luck or if that’s there way of doing business.
However I’m done with purchasing fuel from Circle K.
Age verification
Age verification is completely broken. No matter what I do, scan, manual entry, clear cache, reinstall, it fails every single time. The app gives zero useful explanation and no real way to fix it. If your core function depends on age verification, it should actually work. This is frustrating, time wasting, and unacceptable for a major convenience store brand. I gave up.
Privacy concern
Asks me to turn on location and notifications every time I open the app. Creepy and annoying.
Scam don’t do it
The digital coupons are “digital rebates”. Still charges full price. Total scam. Screenshot the code for gas discount and delete
Sold my data less than a day
Ignoring the scam text messages we all get from foreign countries is a daily habit, I’ve ignored them for a while and haven’t had any data breaches in a while, until I had made an account on this app, now I’m back on these scammers list as an active account, it happens so often for people that they think people won’t notice, obviously not.
Guy that needed gas
They will take your money and the pumps don’t work tell you to go to a different gas station and will not refund ur money been over 3 weeks call the gas station saying it’s ur fault they don’t refund your money took over 50 dollars for gas and got no gas free money for them with o gas
Don’t do it!!
The spam calls started immediately after I signed up on the app to same .25 a gallon. What an aggravation. This company sells your number.
App don’t work
Age verification fail no matter what I was thinking maybe you just don’t have my small town on your map so I try town next door at my mom house but still use my name and age but still don’t work
Gas is $2.03 down the street!!
$2.03 gas is cheaper
Don’t count on the rewards
I was promised 25 cents off per gallon over a month ago with 4 fill ups. I completed the 4 and received none. Aldo, this months I was to receive 35 cents after 5 fills. I paid cash for the first and was told that could not be used as part of the five. Very disappointed…
Deceptive
When they advertise these big savings at the pump, they don’t tell you it’s limited to 5 trips - if it even works at all. Just a scam to get your information. Immediately after I downloaded the app, it froze and I couldn’t progress. Deleting and moving on. I suggest you do the same.
Lying
Twice! They have lied about getting .30cents off of a gallon even the mgr was dumbfounded! Cuz I bought 3 of the energy drinks and was supposed to get the discount but Noooo !!! They lied……
New update
New update not working at any store
Water in gas
There was water in the gas I got from circle k in Cleburne Tx. They refused to take any responsibility and it cost close to 4000. Dollars to have my vehicle repaired. Be cautious if you decide to get your gas from them.
Let’s Keep In Touch
I have loaded and deleted this app three times now. It gets stuck on the “Let’s keep in touch page”, freezing with no way to go forward or back, just frozen. Any thoughts on how to fix this?
Don’t be lured in with discounts
They offer .25 discounts on gas as a reward but don’t be surprised if it doesn’t get taken off at the pump for you. Cashiers say they can’t see it and that it comes off when up start pumping. It doesn’t work. Tried it not once but twice.
Employees Need More Training.! Physically Attacked
4875 S Park Ajo Ave.Tucson Az 85714 :!
I Went To This Circle K Location The Other Day To Get My Free Coffee On National Coffee Day Iam a FORMER Employee Of Circle K. Now Iam A College Student. And I came into this Location to get my coffee before a new job interview.and I was told to leave my bag by the front door I could understand if there was a designated area to properly protect my belongings I asked the clerk if they would be responsible for my belongings being lost or stolen . And I said I couldn’t afford for my school computer to be stolen. And she snatched the coffee cup from my hands and she hit me and pushed me and her boyfriend was there and he beat me up and slammed the door in my face and that’s basically what happened of course I imagine it’s all on camera.
I Went To This Circle K Location The Other Day To Get My Free Coffee On National Coffee Day Iam a FORMER Employee Of Circle K. Now Iam A College Student. And I came into this Location to get my coffee before a new job interview.and I was told to leave my bag by the front door I could understand if there was a designated area to properly protect my belongings I asked the clerk if they would be responsible for my belongings being lost or stolen . And I said I couldn’t afford for my school computer to be stolen. And she snatched the coffee cup from my hands and she hit me and pushed me and her boyfriend was there and he beat me up and slammed the door in my face and that’s basically what happened of course I imagine it’s all on camera.
Gas Station
Not matches with the prices of the Gas.
Bogus
I never get promised discounts or it strangely moves ahead to another step.I never get 40 cents off,and the prices at my station,5 cents is useless since they’re already higher than everyone else around
When people purchase
People been using their application to get discounts for some items and also people been complaining and mentioning that the products that they’re trying to get discount it’s not working so my question is what is wrong with Circle K application even if you try to do fixing some of the stuff and also why does the gas station never fixes their pumps or upgrade them and also people been saying that they’re not getting their discount for the gas
Company undermines rewards
I have to get gas a lot, and the price is crazy so .20 off on gas should help a lot, but they shorten the time I get to have on it. I earned the reward and it says on the app that it ends in April, it’s the middle of March and they already took away the discount. What‘s the point of it then if you’re gonna drain my wallet anyways then?
New App needs work
The new app doesn’t show all Circle K stores in the area. I’ve reached out through the app and called as well. Please fix it.
Update: I was told that because of this review I should call and you would love to help. When I called, I was told that only franchise stores will be on the map and all others won’t be included. I don’t want to drive out of my way to a franchise store when I have at least 3 stores much closer to me. If this is the best you can do, consider the app deleted. You took something that worked great and turned it into a useless waste of time. Congratulations.
Update: I was told that because of this review I should call and you would love to help. When I called, I was told that only franchise stores will be on the map and all others won’t be included. I don’t want to drive out of my way to a franchise store when I have at least 3 stores much closer to me. If this is the best you can do, consider the app deleted. You took something that worked great and turned it into a useless waste of time. Congratulations.
Reward
I was sent notice of 30 cents off reward. Was not given at the pump. Does it expire within a certain amount of time?
31 days of Holiday
I would like to know why the 31 Days of Holiday is not in the Circle K app under the Inner Circle so I can play the game and claim my rewards. Please fix this issue.
Not receiving rewards
When I first downloaded the app about a year ago, I got rewards but shortly after they stopped. I only get the 5 cent off. I have filled up and did the challenges, nothing. They say wait up to 48 hours after to track ur progress but mine has not updated for several months and I hate that, I was loving the perks.
Can’t Access Games
Where do I go to access the games? There’s no banner. No section that says “games”. I’ve deleted and redownloaded the app and it just brings me to the 31 Days page saying to download the app. Please help.
Pretty dumb
It allows you to sign up for deals but then wants you to verify age in app. It shows my purchases from in store are for adults but the app wants my name address dob. Just another info grab to sell me off.
Links don’t open the app
When I get rewards texts/emails, the links take me to the App Store instead of the app itself. I’ve updated the app so it just says “open” and then the rewards don’t load I to my app, so I’m missing rewards.
Sentiment summary
96%
Positive (4-5★)
1%
Neutral (3★)
3%
Negative (1-2★)