Review Insights · App Store
Claw Eden - Prize Mall
君友 杜 · 474 ratings · ★ 3.8
3.8
★★★★★
474 ratings
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Top complaints - extracted from 38 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"money"
12 negative reviews mention this · 32% of all complaints
★★★★★ "Took money without my permission. Charged my card for coins I didn’t verify a purchase for so I had to cancel my card and going through a dispute with my bank because I can’t contact anyone through the game to help me with this issue" - DeadlyRose26
2
"shipping"
12 negative reviews mention this · 32% of all complaints
★★★★★ "Not what it looks like. I played payed money to win dollar store prizes just to get hit with I HAVE TO PAY 18 US DOLLARS FOR SHIPPING!! I won those prices spent my own money for those stupid tokens just to not get anything Becuse of the ridiculous shipping like wh…" - Bearryiscute
3
"scam"
11 negative reviews mention this · 29% of all complaints
★★★★★ "Terrible game. It’s a scam you can literally grab the item and get close to dropping it In the hole and they open the claws up and drop the item before you can get it in to win. Do not download this game unless you like scam games." - Claw Eden fan
4
"claw"
9 negative reviews mention this · 24% of all complaints
★★★★★ "Broken claw. All machines on plushie are seriously rigged and they don’t fully lift at all about less than 1/4 of them do or just flips" - Zonester36
5
"coins"
7 negative reviews mention this · 18% of all complaints
★★★★★ "Took money without my permission. Charged my card for coins I didn’t verify a purchase for so I had to cancel my card and going through a dispute with my bank because I can’t contact anyone through the game to help me with this issue" - DeadlyRose26
6
"game"
7 negative reviews mention this · 18% of all complaints
★★★★★ "Took money without my permission. Charged my card for coins I didn’t verify a purchase for so I had to cancel my card and going through a dispute with my bank because I can’t contact anyone through the game to help me with this issue" - DeadlyRose26
7
"prizes"
7 negative reviews mention this · 18% of all complaints
★★★★★ "Not what it looks like. I played payed money to win dollar store prizes just to get hit with I HAVE TO PAY 18 US DOLLARS FOR SHIPPING!! I won those prices spent my own money for those stupid tokens just to not get anything Becuse of the ridiculous shipping like wh…" - Bearryiscute
8
"machines"
6 negative reviews mention this · 16% of all complaints
★★★★★ "Broken claw. All machines on plushie are seriously rigged and they don’t fully lift at all about less than 1/4 of them do or just flips" - Zonester36
9
"games"
6 negative reviews mention this · 16% of all complaints
★★★★★ "Terrible game. It’s a scam you can literally grab the item and get close to dropping it In the hole and they open the claws up and drop the item before you can get it in to win. Do not download this game unless you like scam games." - Claw Eden fan
10
"machine"
6 negative reviews mention this · 16% of all complaints
★★★★★ "Broken claw. All machines on plushie are seriously rigged and they don’t fully lift at all about less than 1/4 of them do or just flips" - Zonester36
11
"rigged"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Broken claw. All machines on plushie are seriously rigged and they don’t fully lift at all about less than 1/4 of them do or just flips" - Zonester36
12
"items"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Don’t get this app it require u to pay for the items u can buy the same items from the store. Won a few items they want over 16 dollars just to ship me 2 items to me what a rip off I can buy them somewhere eles for cheaper what a scam they running require you to pay for shipping" - Real reviewsds
📋 All 38 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Took money without my permission
Charged my card for coins I didn’t verify a purchase for so I had to cancel my card and going through a dispute with my bank because I can’t contact anyone through the game to help me with this issue
Not what it looks like
I played payed money to win dollar store prizes just to get hit with I HAVE TO PAY 18 US DOLLARS FOR SHIPPING!! I won those prices spent my own money for those stupid tokens just to not get anything Becuse of the ridiculous shipping like why I paid for tokens and used there app they should be the ones doing the shipping not me!!
Broken claw
All machines on plushie are seriously rigged and they don’t fully lift at all about less than 1/4 of them do or just flips
Terrible game
It’s a scam you can literally grab the item and get close to dropping it In the hole and they open the claws up and drop the item before you can get it in to win. Do not download this game unless you like scam games.
Fix it now
When it says it sends the email it actually doesn’t and it won’t work
Don’t get this app it require u to pay for the items u can buy the same items from the store
Won a few items they want over 16 dollars just to ship me 2 items to me what a rip off I can buy them somewhere eles for cheaper what a scam they running require you to pay for shipping
No prizes recieved
I loved this concept and enjoyed playing but when it was time to ship my prizes that I won, I had to pay a fee on each item. My shipping cost ended up being $16, and I figured I would pay since the items were coming from overseas and of course the tariff issue. Fast forward 3 weeks and my items were shipped and even delivered but to the wrong address. They were no help rectifying this issue. They insisted I go to the house and get my package, they insisted I reach out to the shipper, I had to repeatedly ask for the tracking information and delivery pictures (which clearly showed they took pictures of the incorrect address). I asked for a reship or a refund on just the shipping fee. They would not do either. I spent way more than the items were even worth on the app… I just wanted my prizes to give to my daughter since she’s into anime so it wasn’t about the amount of money I spent it was the principle. Apple really needs to look at this app because this is unacceptable.
Worst claw app
I’ve played with better that don’t lag or have the app act like a webpage with a lot of bugs steer clear of this one
Unable to cancel future charges!
There is no way to cancel recurring charges. Disputed with Apple and Apple Card.
Terrible
The claws sometimes don’t even close and are so loose you can’t pick up anything. Do not recommend.
Scam - bait and switch
Shows you can claim Amazon gift cards at lvl 2. When you get to lvl 2 they take it away so you can purchase or trade for them.
fraud
This is a scam. When you win a prize in the claw machine, the shipping fee they make you pay is enough to buy a new one.
SCAM WARNING
this app sells your data (many people reported) do not purchase and use personal information on this app be safe kids.
SCAM ALERT
They will tell you they will ship items at the regular shipping costs. Have you spend hundreds or thousands on winning the items, then ask you to pay full item value to ship them. Total scam, DO NOT PLAY.
Usual
It’s the normal type of claw games that you’ll see. It’ll tell you you need certain amount of coins to get a prize but in order to basically get those coins you needa pay for it. It sucks cuz I wish I could find an actual game where it isn’t like this.
Don’t waste your time downloading
When clicking on guest button, it only lets you explore main page. When you click on something it will take you to signup or login page. Will not let you try in guest mode.
Scam Game
Scam game.
I spent 30 minutes farming to 2,000 coins, then proceeded to use those coins on a single machine to test the honesty of this game. I played around 10 instances of the claw machine, first try, grabbed the thing by the head, as the claw raised it looked good, it peaked and suddenly, the claw opened, dropping the toy. I got a consolation price of a keychain. Cool, whatever. I played 9 more times and continually I would either drop the toy at peak or the claw would just never close, don’t waste money or time on this app.
I spent 30 minutes farming to 2,000 coins, then proceeded to use those coins on a single machine to test the honesty of this game. I played around 10 instances of the claw machine, first try, grabbed the thing by the head, as the claw raised it looked good, it peaked and suddenly, the claw opened, dropping the toy. I got a consolation price of a keychain. Cool, whatever. I played 9 more times and continually I would either drop the toy at peak or the claw would just never close, don’t waste money or time on this app.
$18 shipping for your prizes.
This is super dishonest advertising. Claws are glitchy. And you win a few sure… but to get the prizes it’s $18 shipping… yeah absolutely NOT.
Weak
Claw machines don’t work very well.. rigged to lose. U win first couple of times then it starts lagging and making u lose
Scam
When you first download the app through the tutorial, there’s an option for different camera angles on their claw machine. When actually playing it. It becomes a blank blue screen. I’d avoid downloading this. It’s intended to take money more than provide actual prizes and you still gotta pay shipping and handling sketchy information provided. Don’t waist your money on this scam!
Not as advertised
The prizes you pick aren’t the same as what’s in the machines and also there’s not a set number on the machines so one person can hog it.
Shipping
I won 2 tiny little items and once I went to check out the shipping was going to be $24. That’s wild. I’m good. Glad I didn’t buy anything.
Rigged games lol waste of money highly don’t recommend
Don’t do it rigged
The worst app ever
I saw I ad about it and I was like oooh that looks cool so i downloaded it and I clicked on 1 and it wasn’t even the same thing in the claw machine stupid and after I won the thing in the machine it told me pick a different stuffed animal SOO I got 1 and my money was like 50 bucks so I tried the money thing I lost all my money but I had 5 dollars left and i couldn’t do everything else 😡😡😡fix it
Please
Please
Awful game
This app has more bugs than a roach motel and the live chat is worthless they don’t help you at all
not worth the waste of time
you’ll win a little at first but won’t win anything at all without spending money. it’s not worth it don’t even try because even if you spend money you’ll still not be able to win anymore. they can control who wins on the machines so if they don’t want you to win you never will
Scam
Big scam you have to pay for it plus shipping
The WORST customer service around!!!
I had a credit of 500 extra coins after a recent purchase. Spoke to one agent for too long, who agreed to credit coins the following day. She did not. Next agent refused letting me talk to a supervisor. Anyone that doesn’t honor their own promotions/ bonus- that they send out, isn’t worth anyone’s business!!!!!
BOOOOOOO!
BOOOOOOO!
Fraud
Whole app is fraud
Rip off, scam, waste of time and money,they don’t show you the coin drop.
I liked it at first then I noticed when I started winning that the coins would pile up near the camera which isn’t supposed to happen,it’s also strange that you can’t see the coins drop unlike other coin pusher games where you can see them which tells me they can control how much coins you get. Then when relaying the problem to them they denied it until I told them I have a screen recording of the problem. They still haven’t refunded in or contacted me.
Scam Malfunctioning machines
It’s a scam
Rigged
Have caught prize in claw machine multiple times for it to fall off for no reason
Top off games are rigged for you to lose and just take your money
Scsm
Theft
I had prizes in storage and now it says I have nothing. How dare you take away what I earned. This is bs
45 dollars shipping for 20 dollars worth of prizes.
You can def win but don't think you're winning. The shipping is ridiculous and free shipping in NOT the default. You have to "earn" it.
Cheap cheap stuff. Don’t!
Literally everything on this app that you can win is on Shein and AliExpress for $1-$3! You’ve been warned. Do your research. I spent upwards of $300 and won around 20 items and then you pay crazy amounts for shipping. For 3 keychains, a bracelet, and another item was $35. Insane. That’s paying for the items and shipping and that’s not including what I spent on the coins to play the games. Don’t get me wrong it is a very fun app and addicting but be weary because you will flush your money down the drain. Literally.
My only gripe
This would be a nice machine game if the input delay wasn't abismal on the machines. It take's several second to reflect a single user input and the footage quality is grainy at best on most of the machine. I won't be spending money on this game or redownloading until that issue is fixed
WHAT???!!!
So at first this game was amazing…. Until a few months later I got back on the game and saw that the shipping was almost $80 to ship!!!! you know what I can do??? I can get on Amazon and get toys for my kids for CHEAPER and MORE of them for $80 and still have free shipping and have them come in sooner!!! Especially with how high you have to pay for coins with only half the winnings!!!!
Sentiment summary
68%
Positive (4-5★)
4%
Neutral (3★)
28%
Negative (1-2★)