Review Insights · App Store
Cleaner Guru: Clean Up Storage
GM UniverseApps Limited · 148,402 ratings · ★ 4.5
4.5
★★★★★
148,402 ratings
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Top complaints - extracted from 60 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"free"
25 negative reviews mention this · 42% of all complaints
★★★★★ "Don’t do it!. I tried the Free trial and then tried to cancel it! I still got billed for two weeks and didn’t know if until I got the bill. Very disappointed" - grammay
2
"trial"
15 negative reviews mention this · 25% of all complaints
★★★★★ "Don’t do it!. I tried the Free trial and then tried to cancel it! I still got billed for two weeks and didn’t know if until I got the bill. Very disappointed" - grammay
3
"free trial"
14 negative reviews mention this · 23% of all complaints
★★★★★ "Don’t do it!. I tried the Free trial and then tried to cancel it! I still got billed for two weeks and didn’t know if until I got the bill. Very disappointed" - grammay
4
"money"
12 negative reviews mention this · 20% of all complaints
★★★★★ "This app is a scam. Wats the point of this app wen it doesn’t even clean like it suppose to this app only wants ur money and it doesn’t even do anything I downloaded it n my phone storage is still full this app is a scam" - ANGEL WHO IS BLESSED
5
"delete"
12 negative reviews mention this · 20% of all complaints
★★★★★ "Beware scam. This app is misleading. There’s no free trial. They will charge you even after you delete the app and it does nothing for you. 100% a scam. Do not use this app" - Angry-A23
6
"scam"
9 negative reviews mention this · 15% of all complaints
★★★★★ "This app is a scam. Wats the point of this app wen it doesn’t even clean like it suppose to this app only wants ur money and it doesn’t even do anything I downloaded it n my phone storage is still full this app is a scam" - ANGEL WHO IS BLESSED
7
"charged"
9 negative reviews mention this · 15% of all complaints
★★★★★ "Be aware. I canceled this and still got charged. Make sure you cancel it way before not on the last day" - Bon47
8
"phone"
8 negative reviews mention this · 13% of all complaints
★★★★★ "This app is a scam. Wats the point of this app wen it doesn’t even clean like it suppose to this app only wants ur money and it doesn’t even do anything I downloaded it n my phone storage is still full this app is a scam" - ANGEL WHO IS BLESSED
9
"charge"
8 negative reviews mention this · 13% of all complaints
★★★★★ "Beware scam. This app is misleading. There’s no free trial. They will charge you even after you delete the app and it does nothing for you. 100% a scam. Do not use this app" - Angry-A23
10
"downloaded"
7 negative reviews mention this · 12% of all complaints
★★★★★ "This app is a scam. Wats the point of this app wen it doesn’t even clean like it suppose to this app only wants ur money and it doesn’t even do anything I downloaded it n my phone storage is still full this app is a scam" - ANGEL WHO IS BLESSED
11
"anything"
6 negative reviews mention this · 10% of all complaints
★★★★★ "This app is a scam. Wats the point of this app wen it doesn’t even clean like it suppose to this app only wants ur money and it doesn’t even do anything I downloaded it n my phone storage is still full this app is a scam" - ANGEL WHO IS BLESSED
12
"deleted"
6 negative reviews mention this · 10% of all complaints
★★★★★ "Phone contacts. All of my phone contacts have been deleted why ?" - Hestergreatgranma7
📋 All 60 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
This app is a scam
Wats the point of this app wen it doesn’t even clean like it suppose to this app only wants ur money and it doesn’t even do anything I downloaded it n my phone storage is still full this app is a scam
Parental warning
Beware of recurring subscriptions. my minor Daughter’s unused phone ended up with overlapping weekly subscriptions that continued charging for months. despite canceling immediately after discovering them, neither guru nor Apple offered a reasonable solution.
Don’t do it!
I tried the Free trial and then tried to cancel it! I still got billed for two weeks and didn’t know if until I got the bill. Very disappointed
Beware scam
This app is misleading. There’s no free trial. They will charge you even after you delete the app and it does nothing for you. 100% a scam. Do not use this app
Phone contacts
All of my phone contacts have been deleted why ?
Be aware
I canceled this and still got charged. Make sure you cancel it way before not on the last day
Nothing is free
Probably works great but it sure as hell it ain’t free nothing never is..💯
Terrible app
I was trying to use the email cleaner and selected the tab for deleting emails that were older than a year. The app deleted an email I just sent the day before. I do not trust this app.
Must Pay To Use
App seems to have useful features, but even the simplest of them are behind a paywall. It identifies similar photos, which is great, but it won't let you delete them without paying, which defeats the whole purpose.
Will not open and did not clear any storage
Will not open and did not clear any storage
1 star
It doesn’t work well
not free
gotta pay to delete pics
Not worth even downloading the app
Cleaner Guru is one of the most overpriced apps I’ve ever downloaded. The weekly subscription cost is absurd and ends up being more expensive than paying for actual cloud storage services that provide far more value. Charging users every week for basic phone cleaning features feels excessive and difficult to justify.
The app may work as advertised, but the pricing model completely ruins the experience. For the cost of a few weeks of Cleaner Guru, you can get significantly more storage and functionality from major cloud providers. The value simply isn’t there.
Unless the subscription pricing is dramatically reduced or a reasonably priced one-time purchase option is offered, I cannot recommend this app. There are much better alternatives available that don’t require such an expensive recurring weekly fee.
On top the app is super slow for even look for the data used in you phone.
The app may work as advertised, but the pricing model completely ruins the experience. For the cost of a few weeks of Cleaner Guru, you can get significantly more storage and functionality from major cloud providers. The value simply isn’t there.
Unless the subscription pricing is dramatically reduced or a reasonably priced one-time purchase option is offered, I cannot recommend this app. There are much better alternatives available that don’t require such an expensive recurring weekly fee.
On top the app is super slow for even look for the data used in you phone.
Horrible!
I downloaded this app one time and I couldn’t get into my phone for a month!!!! It wouldn’t work and put a message on my screen that said phone use not available!!!! It kept my phone like that for a month straight!!!! And I never received a refund for it!!!! Would not recommend for your iPhone!!!!! Or any other phone it’s just a horrible app!!!!DO NOT USE!!!!
False advertising
Is not fear for the customer to believe they having a 7 days free trial and you guys charge 7.99 right away, I want my money back, before I report and prove your false advertisement
Save your money this thing is just a sham
I downloaded this and started deleting emails through the app and I was surprised at the total number of emails it said I had and that it was deleting. Yet when I came out of the app my total emails in my email app had not changed after thousands of emails, claiming to have been deleted. Total garbage.
False Advertisement
This is NOT free!!!
worthless
even after i cancelled they continued to charge me
Unhappy customer
I was offered a free trial and was still charged even though I canceled before the trial was over.
Scan
Scam app won’t let you delete anything without a membership or putting your credit card information not even free like advertising on social platforms
Rip off
Signed up for free trial, says they charge you at the end of the trial, and then they immediately charged me. App never worked.
BEWARE
Will charge without your knowledge and no way to cancel
Free trial is a lie
I decided to try the free trial out and didn’t like it so cancelled and deleted the app the same day and yet they charged me and refuse to refund my money when it’s there mistake
Rip Off
Tried to use the free trial only to be charged anyway. I even cancelled my account 2 days after download. After be charged I tried disputing it with Apple and no luck. Tip: use a prepaid debit card with only a $10 balance on it or else they will bill you repeatedly. Rip off
Cleaner guru review
All it does is take up your storage when you buy it it doesn’t work
HORRIBLE APP!!!
This app is terrible you literally have to buy free trial just to delete stuff you can’t do nothing on there for free
Mad woman
They satisfied and it’s not free
No
Who’s paying 8 dollars for this.
Change for a free app
I downloaded this app because it was on the App Store as a free app only to find out that I was being charged $9.99 twice I reached out to apple support but was not able to get a refund apple support stated this is a third party app and can not refund my money I send a request and is waiting to hear back from them this app makes it very hard to contact them I got help from the apple support team if it was not for them I would not know how to contact the app cleaner guru
needs trial, didnt specify.
I spent 30 minutes clearing similar photos just to say buy subscription when I go to delete. Are you kidding me 🤬
Serenity
It didn’t clear up anything on my phone it’s useless!!!!
Don’t buy it scam
Don’t get that app. It says it’ll give you free trial then charges you $60. And it delete its job, I was deleting stuff through my phone, but it didn’t delete anything in the real box in my gmail. This is a scam
Buyer Beware
Free trial is really not free, as soon as you cancel subscription before the renewal period you get charged $9.99.
Dude
Dude im not using my money on this damn app and it doesnt even do anything
Scam! Steals money
Do not buy! Renews in 4 days (not 7), without approval. I cancelled the subscription before the renewal date and it charged me 9.99 anyway. Tried to get a refund and it was denied.
Don't Let Them Take Your Money
I was playing a game when this app popped up as an ad. I downloaded it, and there was a 7-day free trial, and then it's $7.99 a week. So that's $32 a month. That's Netflix and Disney for an app you might use 1 or 2 times a month. What a rip-off. I guess they give you the free trial and hope you forget about it.
Not happy
I tried because it supposed to be free I didn’t like it but i was charge 9.99
Beware
They have a complicated billing and cancellation process to cheat you. Bill you weekly for an outrageous amount
Charged $9.99
I cancelled my subscription and have a confirmation email that I called three days before renewal date. You still charged my account and I want a refund.
👇
I start do delete my photos for 30-40 min and when I click the delete photos I had to pay money
Terrible.
Has you go through all things ads say is not the way. Useless.
Wasted money.
Wasted money.
No true
Says it is free it is not
Suck and scam
I am one deleted it not automatically it makes me paid
Scam
I was curious to see your product, so tapped the button to see what your abilities are. It said thank you for your subscription. I’m shocked. I agreed to nothing. I don’t know what to do now because there is not contact information.
Turn off auto renewal and delete app
Please help me turn off auto renewal and delete app.
Not a good app
It does not do anything on its own as it can’t determine if email is spam or real or photo is duplicate as I take two pictures to ensure I catch eyes closed etc and use other. I need to pick picture to delete so it is same
You Need to pay alot just for that???
Ver y bad
Cancel
Complicated I would like to cancel
Scam
This app is a scam. They advertise a free trial but then charge you immediately after signing up.
WARNING WARNING WARNING!!!!!
After installing the app all it wanted to do was delete pictures. It was help for that. But then the next day I noticed my Quick Books App wasn’t working correctly. Then my calendar then this app and this app and this app. After 5 days I was trying to fix all the problems and figured out the cause was THIS APP. I ENDED UP HAVING TO US MY BACKUP BEFORE I INSTALLED THE APP. IT CAUSED A LOT OF PROBLEMS. IF YOU WANT A BUNCH OF PROBLEMS AND FOR THE APPS ON YOUR PHONE TO NOT WORK CORRECTLY THIS IS THE APP FOR YOU!!!!!
+ 10 more in the clipboard copy
Sentiment summary
88%
Positive (4-5★)
5%
Neutral (3★)
8%
Negative (1-2★)