Review Insights · App Store
Cleaner Neat: Clean Up Storage
Smart Tool Studio · 113,614 ratings · ★ 4.6
4.6
★★★★★
113,614 ratings
🎯 Build a better version
Top complaints - extracted from 77 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"money"
15 negative reviews mention this · 19% of all complaints
★★★★★ "I don’t like it. There’s no instructions that come with it. It takes forever to compress file files. And you have to do each separately. To me, it’s an absolute waste of time and money." - dollie1956
2
"delete"
14 negative reviews mention this · 18% of all complaints
★★★★★ "Contacts are gone!!!!!!. I picked all my contacts to merge together and now it deleted every contact I had in my system There were duplicates!!!!!!!!!! It was supposed to merge" - Trusted123
3
"cancel"
10 negative reviews mention this · 13% of all complaints
★★★★★ "Cancellation. I am trying to cancel it and app does not allow me. I sent several emails to support with no success." - cleanerUser
4
"free"
10 negative reviews mention this · 13% of all complaints
★★★★★ "Freemium. 20 videos per Add is crazy" - No encontrado. ERROR #456
5
"subscription"
9 negative reviews mention this · 12% of all complaints
★★★★★ "Cat stop subscription and can’t delete. I can’t find any stop button and no way yo contact them. Reporting to APP store fraud." - Sydsydsyd34215
6
"didn"
8 negative reviews mention this · 10% of all complaints
★★★★★ "Useless. This app did nothing but show pretty pictures of cleaning it didn’t do… my memory didn’t move 1 MB" - Quick&Easy1
7
"contacts"
8 negative reviews mention this · 10% of all complaints
★★★★★ "Contacts are gone!!!!!!. I picked all my contacts to merge together and now it deleted every contact I had in my system There were duplicates!!!!!!!!!! It was supposed to merge" - Trusted123
8
"work"
8 negative reviews mention this · 10% of all complaints
★★★★★ "Did not work at all. Didn’t work at all. I tried multiple times to delete photos and it just would not work. It kept on giving me ads which I don’t really care but then I would just go through a bunch and a bunch of photos. And yeah, it’s still wouldn’t delete …" - JABrindley
📋 All 77 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
No Directions
I have tried , but the app does nothing!!!
Created mostly by AI
Very, very, complicated to configure, very complicated to use. Another bunch of yahoos trying to cash in without any skills.
I don’t like it
There’s no instructions that come with it. It takes forever to compress file files. And you have to do each separately. To me, it’s an absolute waste of time and money.
Tệ
Tệ
Useless
This app did nothing but show pretty pictures of cleaning it didn’t do… my memory didn’t move 1 MB
Contacts are gone!!!!!!
I picked all my contacts to merge together and now it deleted every contact I had in my system There were duplicates!!!!!!!!!! It was supposed to merge
Freemium
20 videos per Add is crazy
Did not work at all
Didn’t work at all. I tried multiple times to delete photos and it just would not work. It kept on giving me ads which I don’t really care but then I would just go through a bunch and a bunch of photos. And yeah, it’s still wouldn’t delete them. It took me so long on this app.😤🙄🙄
Storage cleaner
I wanted to download the app. However, it can not be downloaded with the ICloud. I don’t want to use the iCloud because I don’t want my information all over the world. So I couldn’t download the app.
The app is is a money hungry and terrible ads
This app doesn’t work properly and only deletes for an ad? One star for it its horrible and terrible
Cancellation
I am trying to cancel it and app does not allow me. I sent several emails to support with no success.
Will charge even if deleted
The one week trial is a bate game, it will charge you even if you delete it!!
Didn’t work well for me
I tried to clean up my phone using this program. It merged data from contacts into data from other contacts. I deleted it as soon as I could. I wish I had never tried it.
Free?!
Must be. But …
Horrible doesn’t work
I wanted to merge duplicate contacts. Selected the contacts that I wanted to merge which took forever and it said it merged them but when I went into my contacts they were not merged and when I went back into the app the duplicate contacts were showing again. I tried this 3 more times and each time it didn’t work. Literally paid for an app that doesn’t work. Plus it shows you how to clear your cache for certain apps but when you try and follow the directions it doesn’t work bc that’s not how you clear the cache for the apps.
Having difficulty cancelling
Says you can cancer at any time but it’s not obvious how to do so.
Steals money
I deleted this 5 days into my “week trial” but it’s been charging $7 a week for months! Do not get
Predatory
Stop charging me right at the end of the draft
Confusing
Couldn’t figure out how to get past tricky ads and just try the cleaner
Perder dinero
No sirve
Be careful
This was canceled same day as it did not do what I needed. They continue to charge me
Only deletes pictures
This app is useless. It only deletes pictures in the Photos app. A waste of $7
It ain’t free
Claims to be free but it’s $6.99 for a week
Come on now!
Come on now!
Very Disappointed
This app is not completely transparent and is certainly not the best storage app I have used. I’m extremely disappointed to have paid for something that simply doesn’t work.
This is not a free app as it advertises
There is a monthly weekly or yearly fee. You choose. IT IS NOT FREE
Cat stop subscription and can’t delete
I can’t find any stop button and no way yo contact them. Reporting to APP store fraud.
AWFUL!!
Lost everything!!! Pictures, contacts
I recovered the contacts but not the pictures. That’ll take some time!!
I recovered the contacts but not the pictures. That’ll take some time!!
Ads just to clean out phone
I think this app used to be free but then they added ads and you watch to watch it every-time you wanna delete photos etc don’t get this app there’s better ones I don’t recommend!
Do not waste your time
Be very careful of this app. Once you download it almost impossible to get rid of it.
No es gratis toca pagar
No es gratis toca pagar
Can’t cancel!
I no longer need this app, but there’s apparently no way to cancel service! The “Manage Subscription” button does nothing. I sent an email thru the “Help” link…nothing. How do I cancel?!?! STRONGLY recommend that others avoid this, as it appears to be a scam.
7 day trail scam
This app is another attempt ti get your credit card and charge your credit card till the end of time. Be wary of any app that offers a free trail. Just say no I didn’t
It's not free
Free with purchase of app. Not exactly how they can state it's free?
Fine.
I could not use because parents would not pay so yup.
Faulty App
I’ve tried multiple times to delete duplicate contacts on my phone with this app, and it always freeze’s when I select the contact option. Every other feature seems to work fine except for the feature that I actually need.
Dmdc
Very hard to cancel
Steals your money
Tried contacting on multiple occasions to delete the subscription. Will not stop charging me
Mala
Demasiado malo no sirve para nada pague y tampoco
They squeeze money out of you
The worst app ever. They make you purchase subscription, and when you want to cancel it, the “manage subscription” button is simply not working! They made it very convenient for themselves to keep squeezing money out of you, while their support isn’t responding to email. The worst app ever and absolutely disrespectful treatment to the users.
Cleaner
Cleaner
Can’t even use app
Need to grant access to the other apps for it to clean, when I go to do that none of the apps are listed so there is no way for me to grant access. Feeling scammed and want my money back.
Can’t cancel
Can’t cancel
1 week claim:
It said 1 week without renewal but it is automatically renewing and I don’t see a way to cancel. Also, what is says are duplicates are not. Very disappointing.
Hello no
Listen this app may be good however, I just bought it. I clicked it to clean my photos and all it did is glitch out in the app disappeared. It does not arrange nor delete apps for you as far as compressing videos to make more room that option does not work either please keep in mind. This is the iPhone 17 Pro Max I just got. It may work for other phones also with less photos and videos I have over 50,000 until I get a refund. It is a minus one star after that it’s a one star for iPhone 17 Pro Max.
Terrible
As i was using the app my phone started getting hot, i had to delete the app and shut off my phone for awhile.
Not worth anything
Steals your data probably just lags and does nothing and looks at you photos and tried to delete my good photos NOT WORTH ANYTHING for me it’s not TRUST WORTHY
Subscription
Don’t like
УЖАС
Я ХОТЕЛА ПОЧИСТИТЬ ТЕЛЕФОН А ТАМ УДАЛИТЬ ВСЕГО ЛИШЬ 20 ФОТОК ЭТО НАДО ПОСМОТРЕТЬ РЕКЛАМУ!!!НЕ СКАЧИВАЙТЕ.ЭТО ОТМЫВ ДЕНЕГ.
Negative review
Still have to manually delete everything and want to cancel! They make that impossible to find.
Deleted Photos
All you did was delete my photos for 29.90. I could have done that myself. A total
rip
Off!
rip
Off!
+ 27 more in the clipboard copy
Sentiment summary
89%
Positive (4-5★)
6%
Neutral (3★)
5%
Negative (1-2★)