Review Insights · App Store
Cleaner Neat: Clean Up Storage
Smart Tool Studio · 113,676 ratings · ★ 4.6
4.6
★★★★★
113,676 ratings
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Top complaints - extracted from 68 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"delete"
15 negative reviews mention this · 22% of all complaints
★★★★★ "Steals money. I deleted this 5 days into my “week trial” but it’s been charging $7 a week for months! Do not get" - AJK1961
2
"money"
13 negative reviews mention this · 19% of all complaints
★★★★★ "Steals money. I deleted this 5 days into my “week trial” but it’s been charging $7 a week for months! Do not get" - AJK1961
3
"subscription"
10 negative reviews mention this · 15% of all complaints
★★★★★ "Cat stop subscription and can’t delete. I can’t find any stop button and no way yo contact them. Reporting to APP store fraud." - Sydsydsyd34215
4
"cancel"
10 negative reviews mention this · 15% of all complaints
★★★★★ "Having difficulty cancelling. Says you can cancer at any time but it’s not obvious how to do so." - DJ8364
5
"photos"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Only deletes pictures. This app is useless. It only deletes pictures in the Photos app. A waste of $7" - Goatie82
6
"free"
8 negative reviews mention this · 12% of all complaints
★★★★★ "It ain’t free. Claims to be free but it’s $6.99 for a week Come on now!" - ipadstr
7
"scam"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Can’t cancel!. I no longer need this app, but there’s apparently no way to cancel service! The “Manage Subscription” button does nothing. I sent an email thru the “Help” link…nothing. How do I cancel?!?! STRONGLY recommend that others avoid this, as i…" - JoeT63
8
"phone"
7 negative reviews mention this · 10% of all complaints
★★★★★ "Ads just to clean out phone. I think this app used to be free but then they added ads and you watch to watch it every-time you wanna delete photos etc don’t get this app there’s better ones I don’t recommend!" - Sanderlla
📋 All 68 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Having difficulty cancelling
Says you can cancer at any time but it’s not obvious how to do so.
Steals money
I deleted this 5 days into my “week trial” but it’s been charging $7 a week for months! Do not get
Predatory
Stop charging me right at the end of the draft
Confusing
Couldn’t figure out how to get past tricky ads and just try the cleaner
Perder dinero
No sirve
Be careful
This was canceled same day as it did not do what I needed. They continue to charge me
Only deletes pictures
This app is useless. It only deletes pictures in the Photos app. A waste of $7
It ain’t free
Claims to be free but it’s $6.99 for a week
Come on now!
Come on now!
Very Disappointed
This app is not completely transparent and is certainly not the best storage app I have used. I’m extremely disappointed to have paid for something that simply doesn’t work.
This is not a free app as it advertises
There is a monthly weekly or yearly fee. You choose. IT IS NOT FREE
Cat stop subscription and can’t delete
I can’t find any stop button and no way yo contact them. Reporting to APP store fraud.
AWFUL!!
Lost everything!!! Pictures, contacts
I recovered the contacts but not the pictures. That’ll take some time!!
I recovered the contacts but not the pictures. That’ll take some time!!
Ads just to clean out phone
I think this app used to be free but then they added ads and you watch to watch it every-time you wanna delete photos etc don’t get this app there’s better ones I don’t recommend!
Do not waste your time
Be very careful of this app. Once you download it almost impossible to get rid of it.
No es gratis toca pagar
No es gratis toca pagar
Can’t cancel!
I no longer need this app, but there’s apparently no way to cancel service! The “Manage Subscription” button does nothing. I sent an email thru the “Help” link…nothing. How do I cancel?!?! STRONGLY recommend that others avoid this, as it appears to be a scam.
7 day trail scam
This app is another attempt ti get your credit card and charge your credit card till the end of time. Be wary of any app that offers a free trail. Just say no I didn’t
It's not free
Free with purchase of app. Not exactly how they can state it's free?
Fine.
I could not use because parents would not pay so yup.
Faulty App
I’ve tried multiple times to delete duplicate contacts on my phone with this app, and it always freeze’s when I select the contact option. Every other feature seems to work fine except for the feature that I actually need.
Dmdc
Very hard to cancel
Steals your money
Tried contacting on multiple occasions to delete the subscription. Will not stop charging me
Mala
Demasiado malo no sirve para nada pague y tampoco
They squeeze money out of you
The worst app ever. They make you purchase subscription, and when you want to cancel it, the “manage subscription” button is simply not working! They made it very convenient for themselves to keep squeezing money out of you, while their support isn’t responding to email. The worst app ever and absolutely disrespectful treatment to the users.
Cleaner
Cleaner
Can’t even use app
Need to grant access to the other apps for it to clean, when I go to do that none of the apps are listed so there is no way for me to grant access. Feeling scammed and want my money back.
Can’t cancel
Can’t cancel
1 week claim:
It said 1 week without renewal but it is automatically renewing and I don’t see a way to cancel. Also, what is says are duplicates are not. Very disappointing.
Hello no
Listen this app may be good however, I just bought it. I clicked it to clean my photos and all it did is glitch out in the app disappeared. It does not arrange nor delete apps for you as far as compressing videos to make more room that option does not work either please keep in mind. This is the iPhone 17 Pro Max I just got. It may work for other phones also with less photos and videos I have over 50,000 until I get a refund. It is a minus one star after that it’s a one star for iPhone 17 Pro Max.
Terrible
As i was using the app my phone started getting hot, i had to delete the app and shut off my phone for awhile.
Not worth anything
Steals your data probably just lags and does nothing and looks at you photos and tried to delete my good photos NOT WORTH ANYTHING for me it’s not TRUST WORTHY
Subscription
Don’t like
УЖАС
Я ХОТЕЛА ПОЧИСТИТЬ ТЕЛЕФОН А ТАМ УДАЛИТЬ ВСЕГО ЛИШЬ 20 ФОТОК ЭТО НАДО ПОСМОТРЕТЬ РЕКЛАМУ!!!НЕ СКАЧИВАЙТЕ.ЭТО ОТМЫВ ДЕНЕГ.
Negative review
Still have to manually delete everything and want to cancel! They make that impossible to find.
Deleted Photos
All you did was delete my photos for 29.90. I could have done that myself. A total
rip
Off!
rip
Off!
Don’t buy
Cancel
WARNING Do NOT use this app
I’ve never been more disappointed in any app I’ve ever purchased. The use of this product to remove duplicate contacts has been a complete and total dumpster fire, and the worst part is after reaching out to customer service about it, they didn’t even have the decency to respond. I warn you all to stay away unless you want to be without crucial contacts.
DID NOT LIKE
Did not like at all! After I cancelled, they billed me twice!!
Mala
Se poderá de tu cel sin autorización
New scam
Rip people off nearly ten bucks a week it’s a scam
Hold on a minute!
As far as I can tell, I just paid $40 to do everything I can do for free.
It tells me to go to each app and delete stuff myself?!
What a waste of money!
It tells me to go to each app and delete stuff myself?!
What a waste of money!
Horrible stole my money
Paid 7 dollars apps kicks me out constantly doesn’t work
This free trial charged me over $43!!!
Do NOT trust these people! I am fighting their charge right now and I fear more since they have had access to my card. Steer clear!!! This is criminal!
EASE OF USE
Minus Stars
Marginal space saving
I sent a question on the app to Help, but nobody answered. Given the fact that I have only a 7 day subscription, not getting an answer within 24 hours is a disappointment.
An app that promises a lot more than it really does. Not worth the money.
An app that promises a lot more than it really does. Not worth the money.
Cancel subscription
Navigation of site is difficult, gad yo email company to get cancellation of product. Product not worth the money
Terrible
Terrible
Got scammed
The only way to give this app a try is if I sign up for the trial. So I gave the app a try and every - single - time that I would try to use it, the app would crash. I never got to use it. I got charged $39.99 for the yearly membership, I applied for a refund and apple never refunded me because the app claims the subscription is non refundable.
This app is a total scam
This app is a total scam
I Dont like it at all
It did not even Clean my phone its not a good ap
Change your ad
Your ad is insulting to old people. Do you realize that the greatest percentage of U.S. population is over 65? So why do you want to insult your largest market????
+ 18 more in the clipboard copy
Sentiment summary
89%
Positive (4-5★)
6%
Neutral (3★)
5%
Negative (1-2★)