Review Insights · App Store
Cleaner Pure: Clean Gallery
Pure Apps · 19,843 ratings · ★ 4.6
4.6
★★★★★
19,843 ratings
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Top complaints - extracted from 27 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"photos"
5 negative reviews mention this · 19% of all complaints
★★★★★ "Doesn’t completely delete my files on my phone. I still have to manually delete our storage.. So I tried this out. I need to delete my photos that are in the background in storage that are unbelievable except for my manually doing it and your app is supposed to take care of that. That’s a lie." - TerryLocke2
2
"cleaner"
5 negative reviews mention this · 19% of all complaints
★★★★★ "Cleaner Pure. This is not clear on directions. Cancel me out!" - kJsasa
3
"free"
5 negative reviews mention this · 19% of all complaints
★★★★★ "I want to turn off free trial. Not interested" - Dogee-1
4
"phone"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Doesn’t completely delete my files on my phone. I still have to manually delete our storage.. So I tried this out. I need to delete my photos that are in the background in storage that are unbelievable except for my manually doing it and your app is supposed to take care of that. That’s a lie." - TerryLocke2
5
"pure"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Cleaner Pure. This is not clear on directions. Cancel me out!" - kJsasa
6
"cancel"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Cleaner Pure. This is not clear on directions. Cancel me out!" - kJsasa
7
"cleaner pure"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Cleaner Pure. This is not clear on directions. Cancel me out!" - kJsasa
8
"does"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Doesn’t completely delete my files on my phone. I still have to manually delete our storage.. So I tried this out. I need to delete my photos that are in the background in storage that are unbelievable except for my manually doing it and your app is supposed to take care of that. That’s a lie." - TerryLocke2
9
"storage"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Doesn’t completely delete my files on my phone. I still have to manually delete our storage.. So I tried this out. I need to delete my photos that are in the background in storage that are unbelievable except for my manually doing it and your app is supposed to take care of that. That’s a lie." - TerryLocke2
10
"nothing"
3 negative reviews mention this · 11% of all complaints
★★★★★ "RN. Does nothing. Waste of $." - PHB1*
11
"trial"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Scam. Do not fall for this. First of all they didn’t clean my storage 2. Im not gonna watch over 20 ads just to “clean my storage”. 3.why do I need a trial just to play the app. I can’t play almost all of my apps just because I have to get a “t…" - Ha :P
12
"false"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Cleaner Free?. All the cleaners and virus protectors start out with free and then they are not; that is false advertising! Please tell the truth from the beginning of your ads for these services. Don't start with a lie." - Cibitz-54
📋 All 27 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Doesn’t completely delete my files on my phone. I still have to manually delete our storage.
So I tried this out. I need to delete my photos that are in the background in storage that are unbelievable except for my manually doing it and your app is supposed to take care of that. That’s a lie.
Trash
DNT Get
Cleaner Pure
This is not clear on directions. Cancel me out!
Why you do that
Why is there corn ad in my cleaner pure not uh remove this add now
Does not work
It does not work
RN
Does nothing. Waste of $.
Ease of use
This was not easy to use. It didn’t get rid of my extra photos and emails.
Get a job
Cost money
FAKE
1STAR
I TRIED BUT IT WAS FAKE
I TRIED BUT IT WAS FAKE
Scam
Do not fall for this. First of all they didn’t clean my storage
2. Im not gonna watch over 20 ads just to “clean my storage”.
3.why do I need a trial just to play the app. I can’t play almost all of my apps just because I have to get a “trial” and I don’t have 7.99$ just to play the app. Again don’t fall for this.
2. Im not gonna watch over 20 ads just to “clean my storage”.
3.why do I need a trial just to play the app. I can’t play almost all of my apps just because I have to get a “trial” and I don’t have 7.99$ just to play the app. Again don’t fall for this.
Terrible
Cancel me NOW!!!!!
I want to turn off free trial
Not interested
I just got it
I haven’t had a chance to use it yet
Help
Can Not use I don’t know how to allow it to my photos .
That being said I want to cancel my subscription. Where do I go to do that ?
That being said I want to cancel my subscription. Where do I go to do that ?
Annoying
This add won’t go away while I am using my device.
Cleaner Pure
This app scares me to death that I am going to have 10-20% of my pictures and data erased and never find it again.
Cannot cancel
i tried this app to help clean my phone as it said you can can cancel anytime by going to settings. If you go to settings there is no place to cancel subscription!
Cleaner Free?
All the cleaners and virus protectors start out with free and then they are not; that is false advertising! Please tell the truth from the beginning of your ads for these services. Don't start with a lie.
Your too jumpy
Ppp
He keep asking you questions , and if he would just shut up for a few seconds , all of his question's , will get answered. So
My attitude is like ,, well if you have to get it now , then take it as it is , !
He keep asking you questions , and if he would just shut up for a few seconds , all of his question's , will get answered. So
My attitude is like ,, well if you have to get it now , then take it as it is , !
Cleaner pure Cleanup Storage
This app has deleted all my photos and videos a chunk of my contacts and hasn’t cleared any space by doing so it has no place to delete emails or things in media apps and I still have a full phone storage. It is a rip off and deserves no stars
Not what was promoted
Poor product
Deletes all your contacts
The app does nothing but make it worse. Merged 12 contacts but deleted the rest of my 1670 contacts over the years.
False advertising
You claim to be free but you charge for it. Zero stars!!
Useless
All it does is look through photos and contacts, it’s useless.
Not impressed
No impressed did nothing for my phone
There is no free version of this app
This app is not free you have to do 3 day trial and then it’s $7.00 a month. This is definitely false advertising
Mm
Not free as advertised
Sentiment summary
90%
Positive (4-5★)
6%
Neutral (3★)
4%
Negative (1-2★)