Review Insights · App Store
Cleaner - Smart Cleanup
Laid-back Lion Apps Ltd · 8,384 ratings · ★ 4.4
4.4
★★★★★
8,384 ratings
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Top complaints - extracted from 76 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"clean"
34 negative reviews mention this · 45% of all complaints
★★★★★ "Used to clean up system files. This was the only program that used to clean up system files it was unique and one-of-a-kind and now it’s just trash like all the other apps that promise to clean up your phone. I don’t care about duplicate photos or duplicate contacts I c…" - Beneddar
2
"update"
20 negative reviews mention this · 26% of all complaints
★★★★★ "Bug Fixes. This cleaner app is so far the only app I can find to clean my iPhone. The problem is that there’s an issue with the bug fixes. I can’t even clean my storage because there are buttons that are not on there to clean the phone’s storage and c…" - ~ Underrated Reviews ~
3
"button"
17 negative reviews mention this · 22% of all complaints
★★★★★ "Bug Fixes. This cleaner app is so far the only app I can find to clean my iPhone. The problem is that there’s an issue with the bug fixes. I can’t even clean my storage because there are buttons that are not on there to clean the phone’s storage and c…" - ~ Underrated Reviews ~
4
"clean button"
14 negative reviews mention this · 18% of all complaints
★★★★★ "BROKEN APP THAT STILL TAKES YOUR $. The clean button has disappeared since your last update but you keep taking my $$$ each week. I was so happy with your previous version that I recommended it to friends and family NOW I LOOK THE FOOL. SHAME ON YOU. PLEASE FIX THE APP OR REF…" - gpilski
5
"paid"
12 negative reviews mention this · 16% of all complaints
★★★★★ "Update sucked. I said no longer clean The browser cache I paid for a year of service and I don’t get the service I paid for waste of money" - sfghjbffh
6
"photos"
10 negative reviews mention this · 13% of all complaints
★★★★★ "Does not do much. Suggested duplication of many photos that were not all close to each other Would not recommend this product" - Gin Scummy
7
"phone"
10 negative reviews mention this · 13% of all complaints
★★★★★ "Used to clean up system files. This was the only program that used to clean up system files it was unique and one-of-a-kind and now it’s just trash like all the other apps that promise to clean up your phone. I don’t care about duplicate photos or duplicate contacts I c…" - Beneddar
8
"cleaner"
10 negative reviews mention this · 13% of all complaints
★★★★★ "Bug Fixes. This cleaner app is so far the only app I can find to clean my iPhone. The problem is that there’s an issue with the bug fixes. I can’t even clean my storage because there are buttons that are not on there to clean the phone’s storage and c…" - ~ Underrated Reviews ~
9
"doesn"
10 negative reviews mention this · 13% of all complaints
★★★★★ "Doesn’t work anymore. It used to work great then not at all after the last two ios updates" - just_marsh
10
"deleted"
8 negative reviews mention this · 11% of all complaints
★★★★★ "Subscription needed. If there is a required subscription for an app it NEEDs to be stated in the description of the app. Such statement was not present when I downloaded the app. The app has been deleted from my device." - D.A. Swem
📋 All 76 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Don’t waste your time I hate it
Don’t waste your time hate the app never using it again
Billing
It’s not worth paying for
Slow
Slow response
Used to clean up system files
This was the only program that used to clean up system files it was unique and one-of-a-kind and now it’s just trash like all the other apps that promise to clean up your phone.
I don’t care about duplicate photos or duplicate contacts I can get a different program for that I want something that cleans up system files.
I don’t care about duplicate photos or duplicate contacts I can get a different program for that I want something that cleans up system files.
Bug Fixes
This cleaner app is so far the only app I can find to clean my iPhone. The problem is that there’s an issue with the bug fixes. I can’t even clean my storage because there are buttons that are not on there to clean the phone’s storage and checking the WiFi connection. This app haven’t been updated. It needs to be fixed.
Subscription needed
If there is a required subscription for an app it NEEDs to be stated in the description of the app. Such statement was not present when I downloaded the app. The app has been deleted from my device.
Subscriptions
It ain’t free, that’s it thank you for your time
Update sucked
I said no longer clean The browser cache I paid for a year of service and I don’t get the service I paid for waste of money
$$$Too Expensive$$$
This app used to be five dollars to get rid of ads. Now, it’s $5 PER WEEK!! That’s ridiculous!! Deleted.
BROKEN APP THAT STILL TAKES YOUR $
The clean button has disappeared since your last update but you keep taking my $$$ each week. I was so happy with your previous version that I recommended it to friends and family NOW I LOOK THE FOOL. SHAME ON YOU. PLEASE FIX THE APP OR REFUND MY $.
Huge disappointment
I basically used this app mostly to clear my cache and RAM. Then all of a sudden, the link I used to click disappeared rendering this app unusable for me.
New version is useless
My phone was out of space and I paid the monthly fee for the app . It was great and cleaned my phone up . I pursued the yearly plan , and they updated it right after and now it cleans your duplicate photos and nothing else . Totally useless and I feel ripped off
Yuck
Was great until last update. Now is totally useless.
Used to be good
Lost its cache clean function with recent update (which was its main advantage over all the other cleanup apps which just deal with duplicates). Now it’s pointless.
Useless app on recent updates
I reached out to customer support to fix the issue twice and no one replied. The clean button to get rid of junk files is gone. I already paid for the whole year and they did this. They need to give a refund for the rest of the year plus the 3-4 months it hasn’t been working. I would not recommend this anymore until they fix the issue.
No support
I had this app for a while it was good. The last updateTook away the clean button and now I can't use it. I deleted it and reinstalled it many times and still nothing. I emailed the company many manny times no response.
It just shows you that Apple is going down to tubes like many other companies because they don't care anymore and they put App's on from any lowlifes developers.
What's so funny is these lowlife developers watch you to purchase other stuff that they offer.How F***ing stupid these developers are. If they don't support the App that you have now why would you purchase any other from them. Apple needs to fire whoever's in charge of the App Store and get someone that knows how to run things. No support you are off the App Store no questions ask you don't Pass go and no second chances.
It just shows you that Apple is going down to tubes like many other companies because they don't care anymore and they put App's on from any lowlifes developers.
What's so funny is these lowlife developers watch you to purchase other stuff that they offer.How F***ing stupid these developers are. If they don't support the App that you have now why would you purchase any other from them. Apple needs to fire whoever's in charge of the App Store and get someone that knows how to run things. No support you are off the App Store no questions ask you don't Pass go and no second chances.
my game is lagging and it wont me clean
when my game is always lagging and there’s a notification saying “Time To Clean Your Phone.” so I go into the app and boom there isn’t any clean button I don’t have so much photos I only have one so I give this thing a 0.1/ 5
Doesn’t work anymore
It used to work great then not at all after the last two ios updates
No Support
I wrote the developers about an issue I had and they ignored me by never responding to my messages.
No clean button
Not showing clean button after update. Please update this again!
I purchased a Sub
This is not what I paid for. Where’s the Option to clean the cache and boost the memory?? If I needed to delete photos, I’d do that myself…. this app used to be good before the update… I feel ripped off…
Junk
No longer shows the clean button and no one will respond to email regarding this. Junk
What happened to “clean”?
After the update, the clean and memory boost functions have disappeared
Garbage! Waste to download
Quit working with no notice and just occupies space now
Was nice when it worked
Was nice when it worked
INOP
Yeahs so like, what happened….
Crap now
The button to clean cashe storage and memory is gone. And I just paid for the whole year $14.99 (2022) Rip off. REAP AND SOW makers of this app!!!
Simply Doesn’t Work
I loved this cleaner because it did a great job till recently when it stop running!!! So I emailed the author of the program and of course got no answer on how to fix it on my iPhone 8 with version 15.1 so now I am looking for another cleaner.
Not good
Doesn’t do jack unless you buy the premium version
Terrible since update
I paid for a year subscription because this app was great, since the update it’s lost all functionality and is completely pointless I’m ready to ask for a refund
No Clean Button After The Update
I get notifications to clean my phone but i can’t clean it cause there’s no clean button. It went away after the update. Please fix.
No longer useful
This app was great prior to it’s most recent update. Outside of just deleting duplicates and fixing contacts, It cleaned junk files and cache, 2 things no other cleaning app on the App Store could do. But that’s no longer the case since the “Clean” button is now gone. Now it’s just like every other app and I’m immensely disappointed and annoyed. I’m not sure if it’s some sort of bug or they deliberately deleted the function but there’s no longer any reason to use it(especially since it takes up so much storage in it of itself). It was good while it lasted though.
No Clean Button anymore
I used to really like the app until the update that occurred at the end of January 2022. The “Clean” button in the pictures above is no longer present on the opening screen; there is no way to activate the cleaning process now. I sent a message to the Help Desk and never got a response from them. I paid for this app on the yearly plan, and it worked for about 3 months…a disappointing waste of my money. If not repaired, I will be canceling my subscription before it renews again!
Not working
App isn't working since the last update, I paid the subscription and still not working, like, it doesn't appear the button to clean and all that, it doesn't let me do it, I already tried deleting the app and re installing and no, it's not working
Upgraded to paid version then they stopped cleaning
This app used to clean your cache and junk files - on the free version even. I liked it so much, I paid to upgrade.
Then the immediately removed the cleaning function and all it does now is sort contacts and photos. It’s functionally useless, and I have been ripped off.
Five star old idea with a zero star cash grab. Trash.
Then the immediately removed the cleaning function and all it does now is sort contacts and photos. It’s functionally useless, and I have been ripped off.
Five star old idea with a zero star cash grab. Trash.
Poor performance
Does not work well on my ipad
🤦🏻♂️🤦🏻♂️🤦🏻♂️🤦🏻♂️🤦🏻♂️
What happened to the clean button?
No point in using after Jan. 2022 update
This app is totally unusable after the latest update. It was great before…now just a waste of space. Seems tour bug fix added a huge bug.
WTH !
I’ve paid for it now doesn’t clean no more
What happened to the CLEAN button?!?!
The word “Clean” has disappeared from the App! I deleted it and reinstalled but no change…AND the phone model is wrong! What’s going with this company??? Everybody complains for several days and nothing is being done?!
Where is the clean button?
Just renewed for a year and the clean button is gone. Not sure if it’s because of an update. A cleaner without a clean button is worthless.
Last update yesterday removed some actions
Since last update I cannot clean and free app date.
WHAT THE…?
What did you do to it?? I can’t do anything but delete photos now. Every stupid cleaner app does that; I wanted one that cleans junk files. This was working fine until the last update & now there’s no junk clean & no memory clean. Too bad, I think this was the last one that wasn’t just a duplicate photo/contact cleaner. Now that it’s gone, I’ll have to figure something else out.
PAID APP CRASHED CANNOT RESTORE
09/052020 MORE HUGE ISSUES. THIS DEVELOPER IS NOW CHARGING $4.99 per month for this app that used to be a flat $4.99. DO NOT PURCHASE IT. THE DEVELOPER DOES NOT RETURN ANY EMAILS. I had to call Apple to get information about this guy. STAY AWAY! I had downloaded and paid for this app on my IPad and IPhone. The app froze up on my IPhone and it did not load again. I deleted it and now I have a problem. I wrote the developer that I could not tap the restore button in the app and that was over a week ago. I will update this post if the developer contacts me to correct the problem. At present I do not recommended purchasing this app
Worthless now
It doesn’t clean now. Totally worthless. Will not resubscribe. Not much point in paying for a cleaner app that doesn’t clean
What Is Going On?!
I tried to scan my phone and the app didn’t work! Then I tried to restore my purchase and I got an error message that said that the app was expired! Please don’t tell me that this app is no more! If it is, is there anything similar for free? Please let me know!
Stopped working
I loved this app but now it’s stopped working and I’ve paid for the service but now I can’t access it anymore
Can’t clean anything anymore
The clean button is gone now 👎
Can’t clean anything now
Can’t clean anything now
Worthless after update…
Just updated it today and now it doesn’t CLEAN. Now the only options are “photos cleaner” and “organize videos.” Deleting now.
Not
This Application is not listed in right category because it doesn’t have any of the virus scans
DO NOT USE THIS APP
It literally asked for access to my photos showed them and exited out which is a privacy concern and I go and it says 0 on the app ! DO NOT USE THIS APP
+ 26 more in the clipboard copy
Sentiment summary
83%
Positive (4-5★)
5%
Neutral (3★)
12%
Negative (1-2★)