Review Insights · App Store
Cleansmith: Photo Cleaner
Monocraft · 4,066 ratings · ★ 4.7
4.7
★★★★★
4,066 ratings
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Top complaints - extracted from 35 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"photos"
12 negative reviews mention this · 34% of all complaints
★★★★★ "Adds wrong pictures. I really wanted to like this app, but I have tried multiple times and it keeps adding the wrong picture to an album. I click on the album I want a picture added to, then when I go to my photos and check the album it added a previous photo t…" - HofMM318
2
"delete"
9 negative reviews mention this · 26% of all complaints
★★★★★ "Broken. App broke and ads no longer increase the limit of items you can delete after playing" - Con2024
3
"photo"
7 negative reviews mention this · 20% of all complaints
★★★★★ "Adds wrong pictures. I really wanted to like this app, but I have tried multiple times and it keeps adding the wrong picture to an album. I click on the album I want a picture added to, then when I go to my photos and check the album it added a previous photo t…" - HofMM318
4
"doesn"
6 negative reviews mention this · 17% of all complaints
★★★★★ "Latest Update RUINED APP. 11/5/24 Literally unusable after the latest update on iPad. So disappointing and frustrating. No way to edit videos by size and length, doesn’t support landscape view on iPad anymore, doesn’t have a section to organize files anymore, just …" - Cp20music
5
"duplicates"
6 negative reviews mention this · 17% of all complaints
★★★★★ "Have to pay. I got this app mainly to help me find duplicates and such. Everything actually useful is hidden behind a pay wall. They allow you to continue for free yet to do most of the stuff you HAVE to get premium. Not to mention every reply i’ve seen…" - fynnphobic
6
"work"
6 negative reviews mention this · 17% of all complaints
★★★★★ "iPad problem - Can only see some photo thumbnails on iPad but works on iPhone. When using this app on iPad only a few photo thumbnails are visible the remainder are white/blank. On iPhone I can see all the photos and it works as it’s supposed to. Under compatibility is say “ Works on this iPad”. Super annoying and not…" - MyNameBubbi
7
"subscription"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Removed my Subscription. Charged my account for the premium subscription but the app does not offer me the premium options any longer and still prompts me to pay AGAIN for the premium subscription. Even my apple account shows that I’ve paid for a subscription for t…" - DADouglas
8
"find"
5 negative reviews mention this · 14% of all complaints
★★★★★ "need old version BACK, NOW. What did you do??!!???? Now I’m unable to find recently taken photos and compress. At least have a feature to select and compress recent photos. Unable to compress photo/video if you can’t find the ones you need to compress. This app is use…" - Carloblogs
9
"pictures"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Adds wrong pictures. I really wanted to like this app, but I have tried multiple times and it keeps adding the wrong picture to an album. I click on the album I want a picture added to, then when I go to my photos and check the album it added a previous photo t…" - HofMM318
10
"help"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Adds wrong pictures. I really wanted to like this app, but I have tried multiple times and it keeps adding the wrong picture to an album. I click on the album I want a picture added to, then when I go to my photos and check the album it added a previous photo t…" - HofMM318
11
"week"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Used to be a good app, taken over by scammers. 3 day evaluation window then $7.99 a *week* Scam." - Leo of BORG
12
"year"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Removed my Subscription. Charged my account for the premium subscription but the app does not offer me the premium options any longer and still prompts me to pay AGAIN for the premium subscription. Even my apple account shows that I’ve paid for a subscription for t…" - DADouglas
📋 All 35 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Broken
App broke and ads no longer increase the limit of items you can delete after playing
Adds wrong pictures
I really wanted to like this app, but I have tried multiple times and it keeps adding the wrong picture to an album. I click on the album I want a picture added to, then when I go to my photos and check the album it added a previous photo that I skipped and didn’t add to any album. Any help would be greatly appreciated!
Does not support landscape mode, ridiculous.
Does not support landscape mode, ridiculous.
Used to be a good app, taken over by scammers
3 day evaluation window then $7.99 a *week*
Scam.
Scam.
Removed my Subscription
Charged my account for the premium subscription but the app does not offer me the premium options any longer and still prompts me to pay AGAIN for the premium subscription. Even my apple account shows that I’ve paid for a subscription for this app until next year. No app support and no option to restore purchases.
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Bring back old version! The latest version removed the filters
The custom filters view is removed in the newer version of the app.
need old version BACK, NOW
What did you do??!!???? Now I’m unable to find recently taken photos and compress. At least have a feature to select and compress recent photos. Unable to compress photo/video if you can’t find the ones you need to compress. This app is useless
Latest Update RUINED APP
11/5/24 Literally unusable after the latest update on iPad. So disappointing and frustrating.
No way to edit videos by size and length, doesn’t support landscape view on iPad anymore, doesn’t have a section to organize files anymore, just delete or compress, much worse user interface after update. I honestly don’t know what the developers were thinking.
I would have given this app 5 stars less than a week ago, but now I’m deleting it as it serves me no purpose anymore, just a reminder of what once was a great application.
No way to edit videos by size and length, doesn’t support landscape view on iPad anymore, doesn’t have a section to organize files anymore, just delete or compress, much worse user interface after update. I honestly don’t know what the developers were thinking.
I would have given this app 5 stars less than a week ago, but now I’m deleting it as it serves me no purpose anymore, just a reminder of what once was a great application.
Not good
I payed &46 for what?
Have to pay
I got this app mainly to help me find duplicates and such. Everything actually useful is hidden behind a pay wall. They allow you to continue for free yet to do most of the stuff you HAVE to get premium. Not to mention every reply i’ve seen from the developers to the low reviews are just “thanks for ur feedback” while they make no effort to change anything. I understand trying to make money but you could easily do that by running ads which would be so much better. The subscription is also weekly instead of monthly, costing you $5.99/week. DO NOT download this unless you want to pay.
to the developers specifically: i’ve seen in other reviews the paywall wasn’t like this. if your getting so many complaints why are you not changing anything.
if i could give zero stars i 100% would.
to the developers specifically: i’ve seen in other reviews the paywall wasn’t like this. if your getting so many complaints why are you not changing anything.
if i could give zero stars i 100% would.
Bad
Deleted all
Went downhill
This used to be my favorite and go-to app for cleaning out my photo album but now all the features are locked behind a paywall. Useless.
Bull CRAP
Deleted all of my pictures DONT USE
Great until update
Prior to the update, you could delete more than the set number of images per day by watching an ad. Now, instead of offering an ad, it just doesn’t let you delete anymore at all, prompting you to pay an absurd amount of money for such an insignificant app. An incredibly greedy update for an otherwise good app.
Doesn’t work for all photo storage
If you have an invisible iPhone photo storage like I do, this will not help you get rid of it. It will only deal with the photos and videos that you can already see in your photos/videos Camera Roll.
Never worked
Never even saw my photos. Horrendous.
Won’t download on to my phone
I got the subscription and cancelled it and now it won’t download onto my phone even though I have the subsxription until October…? Lame. Because I paid for it so I should still be able to use it
The app is not recognizing that I already have a subscription.
The app is not recognizing that I already have a subscription.
Limited app
I have over 9k photos and the app says I have no duplicates. Very disappointing. Where do I cancel?
It’s A No
Takes forever to load your data by size and you get no audio preview
Want to clean duplicates within an album
Looking to remove duplicates within an album and this app scans all photos, not just in my chosen album. Thus, it’s not what I want! If I delete duplicates, it will delete from a number of albums.
Total garbage!
This program doesn’t even do its job and doesn’t even work right it’s laggy unresponsive and total garbage.
BEWARE. NOT FOR FREE USE
This lovely morning I spent a whole hour sorting out 1000 photos that this app selected as duplicates/similar. They were of vacations so I went through each one as to not delete anything important. When I went to the final step to delete them, the held my work hostage saying that I had to sign up and pay money them every single month just so I could delete these photos.
You guys are the most greedy a-hole developers in the world. I hope you read this, quit, and spend your day kicking rocks. A limit of 10 photos to delete?! Are you stupid? People have iPhones that can hold hundreds of thousands of photos.
Absolute morons and a menace to the app world. Get out of here. We pay enough for the phones already
You guys are the most greedy a-hole developers in the world. I hope you read this, quit, and spend your day kicking rocks. A limit of 10 photos to delete?! Are you stupid? People have iPhones that can hold hundreds of thousands of photos.
Absolute morons and a menace to the app world. Get out of here. We pay enough for the phones already
Requires You To Pay To Use App - Not worth it.
I attempted to use the app, but it required me to pay either $7.49/week or $22.99/year. That is to much for this app.
Don’t even download it because you will only be wasting your time.
Don’t even download it because you will only be wasting your time.
App won’t work
I couldn’t even her the app to find duplicate pictures to delete them !!
Why this app doesn’t tell you that you have to pay to use it???
So after I selected 200 pics I wanted to delete the app says there is a 10 photos daily limit like ok why you didn’t say that before I selected?
iPad problem - Can only see some photo thumbnails on iPad but works on iPhone
When using this app on iPad only a few photo thumbnails are visible the remainder are white/blank. On iPhone I can see all the photos and it works as it’s supposed to. Under compatibility is say “ Works on this iPad”. Super annoying and not useful at all
Fallen from grace
This used to be the undisputed best photo compression app. It didn’t remove your photos from albums, compression quality was indistinguishable from original. Fast, seamless and bulk compression. I happily paid for a lifetime subscription because of how amazing it was
5 years later, don’t know what happened. But this app can’t even compress photos anymore without crashing. Freezes and aborts constantly during use. Among other issues.
Like what’s the point if the app refuses to even compress photos???
5 years later, don’t know what happened. But this app can’t even compress photos anymore without crashing. Freezes and aborts constantly during use. Among other issues.
Like what’s the point if the app refuses to even compress photos???
Cannot upload photos
Unable to find a way to add photos to the app.
Issues with the app..
Loading data been going for 30/40 mins. Last time it took me less than 1 minute, I reinstalled the app but stills load for so long
It works.
It’s an OK app, but not worth 30 dollars a year.
I downloaded it and tried it for a bit, but it did not find duplicates very well. In the time I spent searching for them in the app i could have deleted them myself. If you have a lot of photos lagging your IPhone I suggest you use photos on your Mac and import all photos, then delete the ones you have that are dupes.
I downloaded it and tried it for a bit, but it did not find duplicates very well. In the time I spent searching for them in the app i could have deleted them myself. If you have a lot of photos lagging your IPhone I suggest you use photos on your Mac and import all photos, then delete the ones you have that are dupes.
Cannot get compression feature to work.
All the other features seem to get to work, but can no longer get compression feature to work. Cannot upload video to your Facebook page to explain. It says “compression failure.”
Wonder if it can ever link to other online cloud services besides icloud to delete, upload download etc.
Been using your app for almost 10 years.
Wonder if it can ever link to other online cloud services besides icloud to delete, upload download etc.
Been using your app for almost 10 years.
CAUTION: Very aggressive trial and pricing
This app is decent. It does as advertised but I don’t think it’s very effective if you have a large photo library - it definitely misses lots of duplicates. I also wish that it had the ability to detect duplicate videos. The most annoying part, however, is the trial period for the app is only 3 days, after which it charges you for the entire year. A bit cut throat if you ask me. I’d avoid this app.
Won't compress videos
This app used to work well. But when I try to compress videos or photographs, it tells me it will only compress what is not in iCloud. I had deleted this app for a couple months for this very reason & just now re-downloaded it. I used the iCloud Downloader within your app & downloaded the files. But I am still getting 0 kB to save at top right for each section of pictures when I try to compress the selected files. The compression wheel just keeps turning but doesn't compress. Nothing is new about this app except the ICloud downloader since the time I deleted it before. I'm very frustrated with this app that was working for me in the past! PLEASE HELP. P.S. Even though you have new versions available, I don't see any updates available (unless it automatically downloaded the most recent update when I redownloaded it from the App Store).
Sentiment summary
92%
Positive (4-5★)
3%
Neutral (3★)
5%
Negative (1-2★)