Review Insights · App Store
Cleanup App - Phone Cleaner
DevMeApp · 56,442 ratings · ★ 4.4
4.4
★★★★★
56,442 ratings
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Top complaints - extracted from 44 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"free"
18 negative reviews mention this · 41% of all complaints
★★★★★ "Says free then wants money. Why does it say? Do you want to clean up your phone pictures, etc. for free? But then it’s trying to make you pay and reading the one review said it didn’t I think Apple should be more discerning of who they allow on apple" - Zaurastar
2
"phone"
12 negative reviews mention this · 27% of all complaints
★★★★★ "Says free then wants money. Why does it say? Do you want to clean up your phone pictures, etc. for free? But then it’s trying to make you pay and reading the one review said it didn’t I think Apple should be more discerning of who they allow on apple" - Zaurastar
3
"trial"
8 negative reviews mention this · 18% of all complaints
★★★★★ "Worthless. I went through all my photos and selected those to delete, which I can do anyway. But none of the photos were actually deleted. I want to end free trial." - Doctortav
4
"cancel"
7 negative reviews mention this · 16% of all complaints
★★★★★ "Scam. Deleted pictures I wanted to keep. Trying to cancel but can’t get out" - Purple Febe
5
"free trial"
7 negative reviews mention this · 16% of all complaints
★★★★★ "Worthless. I went through all my photos and selected those to delete, which I can do anyway. But none of the photos were actually deleted. I want to end free trial." - Doctortav
6
"deleted"
6 negative reviews mention this · 14% of all complaints
★★★★★ "Hard to use. Not clear instructions, the app deleted contacts, erased saved passwords, deleted emails, combined names yet erased information about the contacts saved in notes So I contacted the company and there wasn’t a way to recover the information t…" - C21Cena
7
"cleaner"
5 negative reviews mention this · 11% of all complaints
★★★★★ "Cleanup App-phone cleaner. As usual, these ads keep showing up even after you used the app! It accomplished nothing! I’ve spent just under $400 on apps for cleanup and virus removal in a year…..all for NOTHING. I can’t afford the $19/mo to keep nothing doing nothi…" - Grandama Jo
📋 All 44 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Says free then wants money
Why does it say?
Do you want to clean up your phone pictures, etc. for free?
But then it’s trying to make you pay and reading the one review said it didn’t I think Apple should be more discerning of who they allow on apple
Do you want to clean up your phone pictures, etc. for free?
But then it’s trying to make you pay and reading the one review said it didn’t I think Apple should be more discerning of who they allow on apple
Hard to use
Not clear instructions, the app deleted contacts, erased saved passwords, deleted emails, combined names yet erased information about the contacts saved in notes
So I contacted the company and there wasn’t a way to recover the information they deleted
So I contacted the company and there wasn’t a way to recover the information they deleted
Lair’s
Lied to say the app was free to use only to charge for it later!
False advertising
You state “ spend no money” then says you have to pay.
Lies
Every time I see this add it angers me. You think when they say clean your phone and it won’t cost a dime! They lie. Don’t fall for it! Scammers. Use any app but this one!
Scam
Deleted pictures I wanted to keep. Trying to cancel but can’t get out
I already did this
But you won’t let me play my game. I guess I’ll have to remove the game, which makes me sad.
Free ?
In-app purchase - NOT FREE !
Worthless
I went through all my photos and selected those to delete, which I can do anyway. But none of the photos were actually deleted. I want to end free trial.
Sucks
Bad
Terrible
I canceled it and still got charged for years subscription. I did cancel it in the free trial period. Same day didn’t like it at all that’s why I canceled it.
Developers are scamming you
So before I purchased the app I looked at the reviews and the developers actually responded to most of them but then the developers paid to use the free trial on the sticka blue review but I know this scam as you forget to cancel and then you pay them money endlessly. I can’t be believe this, developers tricking the users. Like who does this.
Idiot
Idiot
Free for 3 days
Why do you say it’s free. The first three days are free as a trial, but then you must subscribe.
DAZED & CONFUSED
Free app
Then weekly chg. Then yearly rates. This is FALSE ADVERTING which is illegal!!!
Then weekly chg. Then yearly rates. This is FALSE ADVERTING which is illegal!!!
All pictures went black. Could not see what I was deleting or keeping.
Kept locking up my phone.
Cleanup App-phone cleaner
As usual, these ads keep showing up even after you used the app! It accomplished nothing! I’ve spent just under $400 on apps for cleanup and virus removal in a year…..all for NOTHING. I can’t afford the $19/mo to keep nothing doing nothing! I couldn’t afford it if it DID something… My SS is down $100 this yr (from last yr) thanks to DJT. Everything goes up but my income. My rent is $100 less than my monthly income. But, according to “you know who” I’m broke because I buy too much? Utilities, food and my medication co-pays are literally a “toss up” every month…and the phone bill! Can’t even afford Birthday CARDS for my children or grandchildren, let alone the great-grandchildren!
I NEVER considered my children having to buy my food or meds! It’s VERY hard…to accept. Hate it every month! I’ve worked 5 jobs at a time with 3 children! I’m STILL in denial about my disabilities. I would LOVE to work! My TBI holds some of the blame…
WHY don’t ANY if you hackers have “senior” pricing? Or your app’s work?
I NEVER considered my children having to buy my food or meds! It’s VERY hard…to accept. Hate it every month! I’ve worked 5 jobs at a time with 3 children! I’m STILL in denial about my disabilities. I would LOVE to work! My TBI holds some of the blame…
WHY don’t ANY if you hackers have “senior” pricing? Or your app’s work?
Cleanup App
too soon
total scam
this app does basically nothing, doesn’t do what it says it does, doesn’t offer compression ability. Worst of all the moment the free trial ended it stopped working all together, worse than that the duplicates are not always duplicates and similar is a shot in the dark. You want everything deleted sure you can pay them ten bucks but you’ll end up going through everything one at a time anyway. Rendering this app useless. I would like a refund.
Junk
App will not run very disappointed in it.
Not working
Not free!
3Day trial only.
Won’t accept my google sign in.
Can’t figure out how to cancel.
Support seems unavailable.
BBBain.
3Day trial only.
Won’t accept my google sign in.
Can’t figure out how to cancel.
Support seems unavailable.
BBBain.
How do get rid of this app
How do I get rid of this app
Urgent
URGENT: app deleted all my iCloud memories, please contact me immediately
Nothing special about this app
I don’t recommend this app. It didn’t work smoothly. It was a hassle. There’s much better apps out there than this one.
Free
I am interested in getting your totally free cleaner. But after I try I end up with a bill.
No thanks
To expensive, Takes to much time !
Wrong device
I don’t even own a phone.
disappointed
was excited for the ability to filter categories using timeframes, however, whenever i tried to use the filter, the pictures never loaded. hard to select what to delete when you can’t see what’s there. this was with a paid subscription too.
They can steal your money
Haven’t had this app on my phone in a long time and as soon as I added a credit card on my phone, they took my money
False false false
I’m sick and tired of all these (false) free advertisements that lead you into their site only to find it costs $$$$$$$!😩
Free???
Maybe but there are so many add-ons that keep popping up with “free trials” they are obviously trying to confuse you and count on you to forget to cancel them. Yeah I get they are a biz but please be ethical and upfront. Shame on them!
Not that good
I’m still in the free trial but the app locked most features and now forces me to upgrade to Pro. The trial is basically useless and feels misleading. If you’re downloading this expecting a full trial, be careful.
Absolutely useless. I’m still on the “free trial” and the app already locked everything and keeps shoving the paid plan in my face. This isn’t a trial, it’s a trap. Total waste of time. Don’t bother downloading.
Absolutely useless. I’m still on the “free trial” and the app already locked everything and keeps shoving the paid plan in my face. This isn’t a trial, it’s a trap. Total waste of time. Don’t bother downloading.
Claim
Why do you say it cost nothing then after installing you want to charge me. Time for the DOJ
Cleanup AppPhone cleaner
You do do as you say in your advertisement so I wish a refund and removal of the. A immediately you are ruining my bank account by withdrawing earl pease notify my bank that this service has been deleted thank you penny Harris
Unhappy
Clean-up App / Phone cleaner. I wanted to check your app to see if it was what I wanted. It pushed me through a “free” trial period contingent upon providing a card for payment. It wasn’t what I was looking for at all. I tried to cancel and it wasn’t user friendly to do so. After searching and searching going through the steps finally found hidden way deep in confusing redundant service & termination rules and regulation jargon. Weekly Request for payment are being submitted to be processed. They are declined each time. I don’t want this app/service. Please cancel my account immediately. Thank you
Scam!
This is a complete scam
Uuuggghhh!!!
I don’t want this app and can’t cancel!!
I can’t afford it!!!
I can’t afford it!!!
You are getting on my nerves
You are annoying because I cannot continue on my phone as you are not allowing me to be free!!!!!?
Not free monthly fees
It's not free and its ridiculous high to main rain per month. Might as well get anothe phone.
Email cleaner
I was excited to install something g help delete excessive emails faster. Unfortunately I could do it faster. Took 10 min to delete 13 emails.
It’s not free
Who can afford $9.99 a week seriously ! It’s madness ! Please do t advertise something is free and then you get this !
Slow and tedious
The ad showed an old couple that got this app and in hardly anytime at all they practically had a new phone. I have been working on this for hours, and I still am at a critical level. In other words it is t working for me!
Función
Pero para eso la selecciono yo sin la aplicación CleanupApp.
Need help
I have no clue what I’m doing. I’m probably messing my phone up even worse. I’m old and don’t understand any of this. I need antivirus software but I have no clue how to get it. Or use it for that matter.
Phone deletion
Not the easiest thing to do.
Sentiment summary
85%
Positive (4-5★)
8%
Neutral (3★)
7%
Negative (1-2★)