Review Insights · App Store
CleanX: Photo Storage Cleaner
TAPSUITE YAZILIM HIZMETLERI ANONIM SIRKETI · 14,130 ratings · ★ 4.5
4.5
★★★★★
14,130 ratings
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Top complaints - extracted from 27 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"cancel"
7 negative reviews mention this · 26% of all complaints
★★★★★ "Cancel. Impossible to cancel" - TD487X
2
"subscription"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Can't cancle. I can't find anything tk cancel this app and I never used it but I was charged bci hit restore thinking it would take me to my subscription but it didn't it charged me instead. BE CAREFUL" - Angied630
3
"money"
4 negative reviews mention this · 15% of all complaints
★★★★★ "The trial was supposed to be free and I was just charged for a week immediately.. I’ve never used this app before and I’m supposed to have a free trial, but it was immediately charged $9.99. I want my money back" - AnnoyedUser2026
4
"figure"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Cancel. This app offers no options or help to cancel. I still can’t figure out how to cancel and this app has not freed up any of my photo storage space." - Rockybailey5
5
"scam"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Scam to just charge you. Don’t download this app" - Mike Rad was here
6
"didn"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Can't cancle. I can't find anything tk cancel this app and I never used it but I was charged bci hit restore thinking it would take me to my subscription but it didn't it charged me instead. BE CAREFUL" - Angied630
7
"free"
3 negative reviews mention this · 11% of all complaints
★★★★★ "The trial was supposed to be free and I was just charged for a week immediately.. I’ve never used this app before and I’m supposed to have a free trial, but it was immediately charged $9.99. I want my money back" - AnnoyedUser2026
8
"week"
3 negative reviews mention this · 11% of all complaints
★★★★★ "The trial was supposed to be free and I was just charged for a week immediately.. I’ve never used this app before and I’m supposed to have a free trial, but it was immediately charged $9.99. I want my money back" - AnnoyedUser2026
9
"doesn"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Doesn’t clean the emails. Does not clean out the email like it says it should" - Meela80
10
"emails"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Doesn’t clean the emails. Does not clean out the email like it says it should" - Meela80
11
"email"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Doesn’t clean the emails. Does not clean out the email like it says it should" - Meela80
📋 All 27 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Scam to just charge you
Don’t download this app
Cancel
Impossible to cancel
Can't cancle
I can't find anything tk cancel this app and I never used it but I was charged bci hit restore thinking it would take me to my subscription but it didn't it charged me instead. BE CAREFUL
The trial was supposed to be free and I was just charged for a week immediately.
I’ve never used this app before and I’m supposed to have a free trial, but it was immediately charged $9.99. I want my money back
Que?
Porque dicen que es gratis si hay que pagar? No anuncien engaño por favor
SHA
سيئ بكل معنى الكلمه يحمسك واخر شي يقول ادفع
Doesn’t clean the emails
Does not clean out the email like it says it should
Trying app
Very confusing and hard for me to use sorry I didn’t like it. Please cancel entire application process
Poor Cleaner
Does not provide any guidance to someone not familiar with operations. I am old and was unable to use.
Cancel
This app offers no options or help to cancel. I still can’t figure out how to cancel and this app has not freed up any of my photo storage space.
Fraud
Do NOT trust this app or company!!!!
Money hungry
They just want to take people money this app is trash and not worth it
same old gabe help! Install for free but once you click on it you must sign up for $9.99per week !
not free at all as per usual fans free sign ups! i’ve had enough of these so calked free offers! once you check on signup they request money! nothing in these aid is free!
BEWARE SCAM PRACTICES
You continue to offer a "hello" email in your privacy policy that goes to a website that is not yours. There is another X Studios company that is reputable in the US and you continue to post their email as yours. This is fraud. The 'real' X Studios gets many emails a week with complainsts from customers and no real way to reach you. FIX YOUR PRIVACY POLICY THAT IS LISTING THE WRONG WEBSITE. You do not own the .com website. Its unbelivable a company with these practices still has multiple Apps in the app store! SCAM ALERT!
Unsubscribe
How do I Unsubscribe?
Cancellation
You have no place to cancel the subscription. I can’t find anyplace to cancel it and I went to you website and it tried charging me $144. Please just cancel my subscription.
Don’t download this scam app
Not good waste of my time I deleted 2 months of photos just to figure out I have to pay to delete my own photos…. Big waste don’t download
Have respect for your elders
And that’s a lie you charge
Steal your money
I started a subscription but than decided I wanted to cancel and they made it very difficult for me to do that
No customer service
There’s no way to contact customer support. I can’t figure out how to cancel and this app is worthless.
Doesn’t work with iPhones
I’m ending my free trial and subscription it doesn’t work with my I phone fore emails
My review
Its to hard to figure out.
Slow
Just getting started it’s very slow. I thought it’d be quicker than this.
Photos aren’t deleting
As advertised except when I clean out the photos are not deleting and I’ve have tried doing this for the same folder several times. Frustrating and a waste of time.
It is a lie it doesn’t do anything
It’s a scum it doesn’t do anything. I tried my email. It didn’t do anything.
Have to pay for everything
Still works kinda but you have to pay for EVERYTHING,
Cool
Cool
Sentiment summary
88%
Positive (4-5★)
6%
Neutral (3★)
6%
Negative (1-2★)