Review Insights · App Store
CloudEdge
Hangzhou MEARI Technology Co.,Ltd. · 20,807 ratings · ★ 4.3
4.3
★★★★★
20,807 ratings
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Top complaints - extracted from 24 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"camera"
13 negative reviews mention this · 54% of all complaints
★★★★★ "Zero customer service. I have the app for a pet camera. Worked great for a year and suddenly won’t connect. I’ve tried all troubleshooting and reached out to customer support with no response." - njk68
2
"work"
7 negative reviews mention this · 29% of all complaints
★★★★★ "No way to change the payment method f. There is no way to change the credit card to use to pay for data service and no response from customer service. Instructions provided for PayPal does not work as I did not use PayPal to pay." - CCL8080
3
"service"
5 negative reviews mention this · 21% of all complaints
★★★★★ "No way to change the payment method f. There is no way to change the credit card to use to pay for data service and no response from customer service. Instructions provided for PayPal does not work as I did not use PayPal to pay." - CCL8080
4
"getting"
5 negative reviews mention this · 21% of all complaints
★★★★★ "It will take money immediately. This is a scam app now, I downloaded it and immediately started getting charged 9.99 over and over. Do not download!" - Allie315
5
"customer"
4 negative reviews mention this · 17% of all complaints
★★★★★ "No way to change the payment method f. There is no way to change the credit card to use to pay for data service and no response from customer service. Instructions provided for PayPal does not work as I did not use PayPal to pay." - CCL8080
6
"customer service"
4 negative reviews mention this · 17% of all complaints
★★★★★ "No way to change the payment method f. There is no way to change the credit card to use to pay for data service and no response from customer service. Instructions provided for PayPal does not work as I did not use PayPal to pay." - CCL8080
7
"working"
4 negative reviews mention this · 17% of all complaints
★★★★★ "Stopped working. A few weeks ago all was fine but lately it just quits on opening" - DoneMac
8
"worked"
4 negative reviews mention this · 17% of all complaints
★★★★★ "Zero customer service. I have the app for a pet camera. Worked great for a year and suddenly won’t connect. I’ve tried all troubleshooting and reached out to customer support with no response." - njk68
9
"connect"
4 negative reviews mention this · 17% of all complaints
★★★★★ "Zero customer service. I have the app for a pet camera. Worked great for a year and suddenly won’t connect. I’ve tried all troubleshooting and reached out to customer support with no response." - njk68
10
"money"
3 negative reviews mention this · 13% of all complaints
★★★★★ "It will take money immediately. This is a scam app now, I downloaded it and immediately started getting charged 9.99 over and over. Do not download!" - Allie315
11
"year"
3 negative reviews mention this · 13% of all complaints
★★★★★ "Zero customer service. I have the app for a pet camera. Worked great for a year and suddenly won’t connect. I’ve tried all troubleshooting and reached out to customer support with no response." - njk68
12
"cameras"
3 negative reviews mention this · 13% of all complaints
★★★★★ "Pricing went too far. I’ve been using CloudEdge for my cameras and everything was fine at first. The app worked, storage was affordable, and it made sense for what you were getting. But doubling the price from $3.99 to $6.99 per camera in a single year is excess…" - TheRequiem
📋 All 24 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
No way to change the payment method f
There is no way to change the credit card to use to pay for data service and no response from customer service. Instructions provided for PayPal does not work as I did not use PayPal to pay.
Joining family needs to be easier
Fire your pm
Mike
Junk
Doesnt work on Iphone
Cant even make an account smh
Stopped working
A few weeks ago all was fine but lately it just quits on opening
It will take money immediately
This is a scam app now, I downloaded it and immediately started getting charged 9.99 over and over. Do not download!
Zero customer service
I have the app for a pet camera. Worked great for a year and suddenly won’t connect. I’ve tried all troubleshooting and reached out to customer support with no response.
Pricing went too far
I’ve been using CloudEdge for my cameras and everything was fine at first. The app worked, storage was affordable, and it made sense for what you were getting. But doubling the price from $3.99 to $6.99 per camera in a single year is excessive.
When you have multiple cameras, that jump adds up fast. Nothing significantly improved to justify that kind of increase. It feels unnecessary and out of touch with long term customers.
Because of that, I’m removing all my cameras and switching to a competitor. I don’t mind paying for a service, but the pricing has to make sense. This doesn’t anymore.
When you have multiple cameras, that jump adds up fast. Nothing significantly improved to justify that kind of increase. It feels unnecessary and out of touch with long term customers.
Because of that, I’m removing all my cameras and switching to a competitor. I don’t mind paying for a service, but the pricing has to make sense. This doesn’t anymore.
Don’t work
Can’t get this camera to connect to WiFi / phone no matter what we do. Even tech people can’t figure it out . Waste of money
Too many advertisement
Earlier way of excess camera was okay but now make it more complicated and once you touch screen than lot of promotional advertisements come up every single time open app .
Camera
Camera sucks. The app sucks the actual cameras suck. All I can say. Do not download nor buy from this company, get a better security camera brand not this cheap waste of money camera
Updated and app never works correctly
Doesn’t work properly
Just Wow!
Probably a great camera but can’t get it to connect to the network. I tried multiple times on different networks and it will not connect. I tried contacting customer service and they were no help at all. This is not a plug and play system as advertised. It is going back in the box and getting returned!
Worst software
These cameras don’t work and customer service does not get back to you. It feels like customer service isn’t there to begin with. My “send us feedback” within the app has said “processing for over 2 months. There is no one to talk to and trying to figure out a refund is ridiculous. I want to give it zero stars but I had to click on a rating to submit this.
FAILS CONSTANTLY
This camera and doorbell app are the worst. They constantly fail to record and to connect to the camera. I would not buy it again and will look elsewhere.
Was a great deal till they raised the price
The raised the cellular camera subscription from 139 a year to 199 a year. FOR EACH CAMERA!!!! Ridiculous!
Not working
Since the new update, the motion sensor and motion detection messaging is not working. I am not receiving notifications when somebody walked in front of the camera since the new update.
Worked Perfectly Before Firmware Update
I really liked this camera and software. But after this last update, it no longer sees the SD cards. Is this to get more cloud subscribers ? Hope not. Please fix and have the camera and software work like before this last update.
Stopped working after last update please FIX
Stopped working after last update please FIX
Ring camera
Not really sure why mine stop working but I’m mad it’s not charging anymore either. I’ve reset it and nothing is happening
GLITCHES
Every 4-5 days I have to remove my app and install it again because it glitches, so doesn’t show my camera at all, I ask for help to the site but they suggest to clean the cache of the app ando or uninstall it so I have to do this every 4-5 days , getting tired of this
Keeps Making Me Add Camera Over and Over
I don’t understand why I have to keep uploading access to the camera all of a sudden, it used to work flawlessly but not my camera isn’t appearing in my devices so I can’t see live view but just picture stills now. This just started happening and I’ve tried getting a new device, redownloading the app multiple times, and still this keeps happening.
User friendly?
Needs to be more user friendly
Can’t access SD card without removing
Worked okay until the free trial ended for the app. Now the app is useless except for livestream. I have an SD card but it requires me to get a ladder to remove it for access of any video!
Sentiment summary
83%
Positive (4-5★)
6%
Neutral (3★)
11%
Negative (1-2★)