Review Insights · App Store
CoinGecko: Crypto Tracker
CoinGecko · 26,567 ratings · ★ 4.8
4.8
★★★★★
26,567 ratings
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Top complaints - extracted from 19 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"error"
6 negative reviews mention this · 32% of all complaints
★★★★★ "Decline. This app used to be so good. All the crypto info you needed. Now it seems they trying to get you to subscribe as the free version just won’t even load data any more. Bugs and errors on all pages. So sad" - Hdbsjaiwbw
2
"data"
5 negative reviews mention this · 26% of all complaints
★★★★★ "Creepy web3 = creepy web3. If you wonder why everytime you check the site it asks you to download the app it’s just so they can share your data. Thats the goal. Web3 is worse than web 2. This isn’t web3 it just collects and sells your data while reporting on a few pr…" - Sean9812
3
"portfolio"
4 negative reviews mention this · 21% of all complaints
★★★★★ "403 error - portfolio lost - can’t login. Same as others. This app is now useless. Lost all my data that I meticulously added in here in the past couple of years. Update didn’t work at all. Are you trying to force people to pay now? What a bunch of garbage? How do you screw …" - Msa12757746552648
4
"been"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Constant 403 error. This app has been unusable for weeks now. You guys really need to fix this it’s ridiculous" - -963-
5
"weeks"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Constant 403 error. This app has been unusable for weeks now. You guys really need to fix this it’s ridiculous" - -963-
6
"past"
3 negative reviews mention this · 16% of all complaints
★★★★★ "403 error - portfolio lost - can’t login. Same as others. This app is now useless. Lost all my data that I meticulously added in here in the past couple of years. Update didn’t work at all. Are you trying to force people to pay now? What a bunch of garbage? How do you screw …" - Msa12757746552648
7
"couple"
3 negative reviews mention this · 16% of all complaints
★★★★★ "403 error - portfolio lost - can’t login. Same as others. This app is now useless. Lost all my data that I meticulously added in here in the past couple of years. Update didn’t work at all. Are you trying to force people to pay now? What a bunch of garbage? How do you screw …" - Msa12757746552648
8
"update"
3 negative reviews mention this · 16% of all complaints
★★★★★ "403 error - portfolio lost - can’t login. Same as others. This app is now useless. Lost all my data that I meticulously added in here in the past couple of years. Update didn’t work at all. Are you trying to force people to pay now? What a bunch of garbage? How do you screw …" - Msa12757746552648
9
"reinstalled"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Widget not updating. Widget not updating on IOS. It was showing prices from a week ago on my portfolio. When I removed the widget and reinstalled it now it’s just a black square." - Tobiwan_Hexobi
10
"failed"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Ongoing error. It was an excellent app, however the persistent 403 error the past couple of weeks remained unresolved and widgets stopped working completely. Performed network and device-specific troubleshooting, still failed." - p124
11
"updated"
3 negative reviews mention this · 16% of all complaints
★★★★★ "App is unusable after recent update.. I keep getting a “failed to fetch data” error after the latest update. I’ve updated iOS, updated the app, uninstalled and reinstalled, and even tried the classic “turn it off and on again.” No change. I’ve also submitted a bug report. Thi…" - psu donomy
📋 All 19 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Creepy web3 = creepy web3
If you wonder why everytime you check the site it asks you to download the app it’s just so they can share your data. Thats the goal. Web3 is worse than web 2. This isn’t web3 it just collects and sells your data while reporting on a few projects
Decline
This app used to be so good. All the crypto info you needed. Now it seems they trying to get you to subscribe as the free version just won’t even load data any more. Bugs and errors on all pages. So sad
Constant 403 error
This app has been unusable for weeks now. You guys really need to fix this it’s ridiculous
403 error - portfolio lost - can’t login
Same as others. This app is now useless. Lost all my data that I meticulously added in here in the past couple of years. Update didn’t work at all. Are you trying to force people to pay now? What a bunch of garbage? How do you screw up a simple app like this that bad?
Widget not updating
Widget not updating on IOS. It was showing prices from a week ago on my portfolio. When I removed the widget and reinstalled it now it’s just a black square.
Too slow
CoinGecko portfolio slows my Mac down. Was great but I’m going back to excel. Wish I could turn off constant updating on CoinGecko.
Ongoing error
It was an excellent app, however the persistent 403 error the past couple of weeks remained unresolved and widgets stopped working completely. Performed network and device-specific troubleshooting, still failed.
App is unusable after recent update.
I keep getting a “failed to fetch data” error after the latest update.
I’ve updated iOS, updated the app, uninstalled and reinstalled, and even tried the classic “turn it off and on again.” No change. I’ve also submitted a bug report.
This update effectively broke the app for me. Solid work , really necessary, clearly well tested, much wow.
I’ve updated iOS, updated the app, uninstalled and reinstalled, and even tried the classic “turn it off and on again.” No change. I’ve also submitted a bug report.
This update effectively broke the app for me. Solid work , really necessary, clearly well tested, much wow.
App broken again
App has been completely broken for a couple of weeks now on iOS. It has updated to a “newer version” probably5 times now, but still won’t load portfolios or any coins. Please fix!!!
Failed to fetch data
App worked great for over a year. Then on 4/22 I continuously get the “failed to fetch data” error message. Deleted app and reinstalled and get same message for login. This app has lost it. Don’t waste your time entering your data
Paywall
They now have a paywall to track your portfolio. I meticulously inputted all my crypto purchases and now it’s behind a monthly paywall. There was no warning before. Slap in the face
Stopped working error
Error stopped working
Typical
Typical money grubbing company doing everything they can to annoy users with ads and pop ups.
📈📉📈
A surprisingly large amount of scam/spam ads. Literally all I’ve seen the past multiple days. This usually operate well otherwise but lately is not making the alerts go off or make sound and it used to have a lot of alerts for random market movements but now doesn’t. I’m back and forth with this but the spam/scam ads is really concerning.
Samir-X
Coingecko is just for kids
Updated ruined it
Won’t open after update
Not FREE any longer
It’s been a good ride, but the obsession with making EVERYTHING a subscription has got to STOP!
I would rather have to sit through ads than PAY to use this app.
I would rather have to sit through ads than PAY to use this app.
Candy - Not
Candy isn’t allowing you to collect, yet says you already did collect for the day. Yet the green dot on the icon indicates you have an opportunity you haven’t completed.
Too much wasted space
Like most app redesigns, there is too much wasted dead space. In the empty space, could be more information. More currencies could be shown in the same area, thus minimizing scrolling.The whole adds up to an unintelligent redesign of what was previously much more informative.
Please remove the splash screen as it's unnecessarily.
Please remove the splash screen as it's unnecessarily.
Sentiment summary
96%
Positive (4-5★)
2%
Neutral (3★)
2%
Negative (1-2★)