Review Insights · App Store
CommBank
Commonwealth Bank of Australia · 2,659 ratings · ★ 4.8
4.8
★★★★★
2,659 ratings
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Top complaints - extracted from 29 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"bank"
6 negative reviews mention this · 21% of all complaints
★★★★★ "App Makes Contacting the Bank Very Difficult. The CommBank app’s help/contact function appears to be designed to steer customers only to the woefully inadequate Ceba chatbot and chat staff. Chat staff have horrendous wait times for responses, often around an hour but sometimes longer. …" - Jonathan.872
2
"commbank"
6 negative reviews mention this · 21% of all complaints
★★★★★ "App Makes Contacting the Bank Very Difficult. The CommBank app’s help/contact function appears to be designed to steer customers only to the woefully inadequate Ceba chatbot and chat staff. Chat staff have horrendous wait times for responses, often around an hour but sometimes longer. …" - Jonathan.872
3
"update"
4 negative reviews mention this · 14% of all complaints
★★★★★ "forced update. cannot continue to use the app without update" - Frank2316
4
"service"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Not for grown ups. Portfolio view gone Monthly tracker of incoming and outgoing monies gone It has evolved into a basic app designed to sell 2nd 3 party services." - Dumbing down banking
5
"account"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Well well. I got my new account at the morning And the account disappeared in the evening Best bank app forever!" - RXC_777
6
"work"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Multi device bug. It says up to 5 devices can be registered, but current device credential is always removed whenever I set up the app and credential on a new device. And there is always only one device listed in the registered device list. So basically I ha…" - jamiesohn
7
"useless"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Useless. Just a shortcut to web page. No native function. Don't install it." - Henryzhou
8
"native"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Useless. Just a shortcut to web page. No native function. Don't install it." - Henryzhou
9
"safari"
4 negative reviews mention this · 14% of all complaints
★★★★★ "Nothing new. This app offers nothing you can't already do with safari and google maps, and just opens safari when you go to log in. There really needs to be native app functionality for dealing with accounts because as it is the app really isn't offerin…" - rktdno
10
"help"
3 negative reviews mention this · 10% of all complaints
★★★★★ "App Makes Contacting the Bank Very Difficult. The CommBank app’s help/contact function appears to be designed to steer customers only to the woefully inadequate Ceba chatbot and chat staff. Chat staff have horrendous wait times for responses, often around an hour but sometimes longer. …" - Jonathan.872
11
"longer"
3 negative reviews mention this · 10% of all complaints
★★★★★ "App Makes Contacting the Bank Very Difficult. The CommBank app’s help/contact function appears to be designed to steer customers only to the woefully inadequate Ceba chatbot and chat staff. Chat staff have horrendous wait times for responses, often around an hour but sometimes longer. …" - Jonathan.872
12
"experience"
3 negative reviews mention this · 10% of all complaints
★★★★★ "Experience got worst as the bank became bigger. Commbank app used to be great few years ago. Customer service was at the fingure tip. Nowadays, it takes hours for live chat to respond - the app features have become lost in navigation" - San_j84
📋 All 29 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Not for grown ups
Portfolio view gone
Monthly tracker of incoming and outgoing monies gone
It has evolved into a basic app designed to sell 2nd 3 party services.
Monthly tracker of incoming and outgoing monies gone
It has evolved into a basic app designed to sell 2nd 3 party services.
forced update
cannot continue to use the app without update
App Makes Contacting the Bank Very Difficult
The CommBank app’s help/contact function appears to be designed to steer customers only to the woefully inadequate Ceba chatbot and chat staff. Chat staff have horrendous wait times for responses, often around an hour but sometimes longer. Westpac, as an example, allows customers to choose whether to chat or call - and even lets you call into the bank fully-identified so you don’t have to spend more time verifying who you are once your call is answered.
The largest bank in the country should be able to do better.
The largest bank in the country should be able to do better.
Expired card !
Waiting for replacement card. I have pension direct deposited and use that money to live on ! How can I eat
Experience got worst as the bank became bigger
Commbank app used to be great few years ago. Customer service was at the fingure tip. Nowadays, it takes hours for live chat to respond - the app features have become lost in navigation
Well well
I got my new account at the morning
And the account disappeared in the evening
Best bank app forever!
And the account disappeared in the evening
Best bank app forever!
Multi device bug
It says up to 5 devices can be registered, but current device credential is always removed whenever I set up the app and credential on a new device. And there is always only one device listed in the registered device list. So basically I have to decide to use the app on either my work or personal phone, but not both.
Worst update
Why did you change the easy to use app with some crappy features that I don’t neeed. Revert back to original layout
Unable to open app!
Updated it two days ago and haven’t been able to open it since. Please fix!!!!
New transaction notifications bug
This app has worked well for two years but just started doing something really annoying: every single time I go to my savings account, the app makes me choose to turn on or off the transaction notifications. It doesn’t remember that I just did it yesterday or an hour ago. It’s driving me up the wall. Please fix this!
1 star, asked to reregister but can’t get netcode sms to US number
Tried to login and received a message that I needed to reregister. Netcode sms doesn’t work with my US number so I can no longer send payments to new accounts as I have to skip this step during registration.
Tried chatting with ceba, that was no help, actually gave me incorrect information that I could receive a netcode push overseas. This would’ve been great had you not de-registered me.
Poor experience all round.
Tried chatting with ceba, that was no help, actually gave me incorrect information that I could receive a netcode push overseas. This would’ve been great had you not de-registered me.
Poor experience all round.
No netcodes. Awesome.
Forget about buying anything time sensitive online! I randomly stopped receiving netcodes and can no longer buy anything online until I go through the inevitably frustrating experience of dealing with CommBank technical support.
This happens at least once a month. You'd think they'd make the most important part of their service work correctly!
I just want to use my money. Is that so hard to ask?
This happens at least once a month. You'd think they'd make the most important part of their service work correctly!
I just want to use my money. Is that so hard to ask?
Dirty investor
We need corporations that stand up for people & the planet. We need clean green energy & companies that invest in it. To date, Commbank has not done the right thing. But they can turn that around. Now.
App constantly crashes
While its convenient to make payments through this app, it often crashes right after I transfer a payment which is worrying and an inconvenience.
Furthermore, I cannot see my transactions because the app also crashes as soon as I try to open the month-by-month records.
Furthermore, I cannot see my transactions because the app also crashes as soon as I try to open the month-by-month records.
Not working with ios9 update
😑 whelp it doesnt work with ios9, ive reinstalled the app even. Works just fine till i actually log in. The moment my account is logged in to the app, it will consistently crash. It doesn't even load. Click the app, and it crashes literally the very next instant, cant even load the opening screen.
Kinda need to access my banking while I'm on the run. Extremely annoying that my banking app of all things, wasn't updated with the os. But hey I can still play Candy Crush because thats what matters hey 😑.
Kinda need to access my banking while I'm on the run. Extremely annoying that my banking app of all things, wasn't updated with the os. But hey I can still play Candy Crush because thats what matters hey 😑.
App keeps crashing
App keeps crashing!!! Not sure why CommBank app isn't compatible with iOS 9?!?!?
Not working.
Astonishingly, incompatible with ios9. You'd think the largest bank in Australia would have had its app ready, given how long developer previews have been out.
Crashes
Crashes every time I do a BPAY unfortunately. Otherwise, a good app.
Balance displayed while logged out
Noticed this morning that my balance was displayed while I was logged out, not a feature I desire.
Useless
Just a shortcut to web page. No native function. Don't install it.
Nothing new
This app offers nothing you can't already do with safari and google maps, and just opens safari when you go to log in. There really needs to be native app functionality for dealing with accounts because as it is the app really isn't offering anything.
Where is native functionality??
Pls bring native functionality like the ANZ app
Useless
I could access to my account via safari without this app. It should be independent app.
Pointless.
As an app, it's useless. You load it up and are given the option to login, which launches safari, or find your nearest ATM/bank, which replicates going to the maps application and typing 'commbank'. Why would anyone use this?
No native support
I don't see what functionality this app has for checking balances besides simply including a web link.
For that purpose the app is useless, I might as well use Safari.
For that purpose the app is useless, I might as well use Safari.
Re: confirming my transfer
I have call several times but can’t get a customer service to assist that can help with my inquiry? Have to change to apps communicate still no result! My question is I got confirmation no but it was pending and it did not deduct the amount
Good online service
Really great services with this bank , love to continue with bank . Suggest other to joining
Great app but...
Please make this app optimised for iPhone 6 plus.
Annoying.
Every time there is an update for this app, if deletes my client number which I ask it to remember.... I'm living overseas at the minute and this is very frustrating!!!
Sentiment summary
95%
Positive (4-5★)
2%
Neutral (3★)
2%
Negative (1-2★)