Review Insights · App Store
Commerzbank Banking
Commerzbank AG · 2,701 ratings · ★ 4.7
4.7
★★★★★
2,701 ratings
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Top complaints - extracted from 30 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"service"
6 negative reviews mention this · 20% of all complaints
★★★★★ "Please don’t join this bank. ancient quality service - use other modern banks this one is not good" - 99999926:8@19
2
"english"
6 negative reviews mention this · 20% of all complaints
★★★★★ "App in English. App and online banking available also in the INTERNATIONAL language of English. For a country where they still resist using and speaking the INTERNATIONAL language of English, this is a big plus! One star minus because big parts are still i…" - TheLotusMind
3
"bank"
5 negative reviews mention this · 17% of all complaints
★★★★★ "Please don’t join this bank. ancient quality service - use other modern banks this one is not good" - 99999926:8@19
4
"commerzbank"
5 negative reviews mention this · 17% of all complaints
★★★★★ "App in English. App and online banking available also in the INTERNATIONAL language of English. For a country where they still resist using and speaking the INTERNATIONAL language of English, this is a big plus! One star minus because big parts are still i…" - TheLotusMind
5
"online"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Eine der veraltetsten Banken, mit denen ich je zu tun hatte.. Im Jahr 2026 ist es einfach unglaublich, dass man für grundlegende Anliegen immer noch Briefe per Post schicken muss, anstatt alles digital zu erledigen. Jedes Mal, wenn es ein Problem gibt, wird man nicht über die App oder das Online-Banki…" - stephi2h
6
"banking"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Eine der veraltetsten Banken, mit denen ich je zu tun hatte.. Im Jahr 2026 ist es einfach unglaublich, dass man für grundlegende Anliegen immer noch Briefe per Post schicken muss, anstatt alles digital zu erledigen. Jedes Mal, wenn es ein Problem gibt, wird man nicht über die App oder das Online-Banki…" - stephi2h
7
"online banking"
4 negative reviews mention this · 13% of all complaints
★★★★★ "App in English. App and online banking available also in the INTERNATIONAL language of English. For a country where they still resist using and speaking the INTERNATIONAL language of English, this is a big plus! One star minus because big parts are still i…" - TheLotusMind
8
"screen"
4 negative reviews mention this · 13% of all complaints
★★★★★ "App is usually great but…. I haven’t been able to transfer money for almost 2 weeks now. It used to fail when the photo tan opened. Now it just fails right away and the screen doesn’t even load." - Qwaesz
9
"doesn"
4 negative reviews mention this · 13% of all complaints
★★★★★ "App is usually great but…. I haven’t been able to transfer money for almost 2 weeks now. It used to fail when the photo tan opened. Now it just fails right away and the screen doesn’t even load." - Qwaesz
10
"update"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Versagt, wenn’s am dringendsten ist !. Wenn man die App benutzen will, dann muss man ständig erst ein Update durchführen, bevor die App überhaupt nutzbar ist. Für dringende Fälle, in denen man Informationen zu seinem Konto braucht oder Überweisung durchführen will, muss man erst…" - Siegbert Borsig
11
"language"
4 negative reviews mention this · 13% of all complaints
★★★★★ "App in English. App and online banking available also in the INTERNATIONAL language of English. For a country where they still resist using and speaking the INTERNATIONAL language of English, this is a big plus! One star minus because big parts are still i…" - TheLotusMind
12
"option"
4 negative reviews mention this · 13% of all complaints
★★★★★ "Find another bank. Commerzbank bank appears on the surface as a good option but their security with the photoTAN app is garbage and they won’t help you with anything unless you have a paid account. BANK ELSEWHERE." - atrain17
📋 All 30 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Please don’t join this bank
ancient quality service - use other modern banks this one is not good
Eine der veraltetsten Banken, mit denen ich je zu tun hatte.
Im Jahr 2026 ist es einfach unglaublich, dass man für grundlegende Anliegen immer noch Briefe per Post schicken muss, anstatt alles digital zu erledigen. Jedes Mal, wenn es ein Problem gibt, wird man nicht über die App oder das Online-Banking unterstützt, sondern aufgefordert, einen Brief zu schreiben und mehrere Tage zu warten. Das ist extrem ineffizient und frustrierend.
Ich habe keine Zeit, 5+ Tage zu warten, bis ein Brief ankommt, bearbeitet wird und ich vielleicht eine Antwort bekomme. Banking sollte heutzutage schnell, einfach und digital sein - vor allem, wenn ich bereits die TAN-App nutze (die übrigens auch nur per Brief aktiviert werden konnte… absolut lächerlich).
Das gesamte System wirkt, als wäre es in der Vergangenheit stehen geblieben. Schlechter Service, langsame Prozesse und keinerlei Fokus auf die Kundenerfahrung.
Definitiv eine der schlechtesten Bankerfahrungen, die ich je gemacht habe.
Ich habe keine Zeit, 5+ Tage zu warten, bis ein Brief ankommt, bearbeitet wird und ich vielleicht eine Antwort bekomme. Banking sollte heutzutage schnell, einfach und digital sein - vor allem, wenn ich bereits die TAN-App nutze (die übrigens auch nur per Brief aktiviert werden konnte… absolut lächerlich).
Das gesamte System wirkt, als wäre es in der Vergangenheit stehen geblieben. Schlechter Service, langsame Prozesse und keinerlei Fokus auf die Kundenerfahrung.
Definitiv eine der schlechtesten Bankerfahrungen, die ich je gemacht habe.
Versagt, wenn’s am dringendsten ist !
Wenn man die App benutzen will, dann muss man ständig erst ein Update durchführen, bevor die App überhaupt nutzbar ist. Für dringende Fälle, in denen man Informationen zu seinem Konto braucht oder Überweisung durchführen will, muss man erst ein Update machen, bevor die App überhaupt nutzbar ist. Absolut unzuverlässig. Schlecht !
Stornierungsformular entfernt
Kunden, die ihr Konto kündigen möchten, müssen das Formular ausfüllen und per E-Mail an die Bank senden. Danach müssen Sie anrufen und 30 Minuten warten, um einen Kollegen zu erreichen, um Ihnen zu sagen, dass er das Konto nicht kündigen kann.
Transfer
Lots of problems
1. Not all screens and tasks possible in English
2. Foreign transfer- fees not clear and told up front
3. Foreign transfer- can’t add notes and so not usable
4. Not all Swift codes accepted
1. Not all screens and tasks possible in English
2. Foreign transfer- fees not clear and told up front
3. Foreign transfer- can’t add notes and so not usable
4. Not all Swift codes accepted
Won‘t increase the 2000€ credit card limit - no reason provided
Using the in-app customer service with multiple re-directions didn’t help increase the unjustified low credit card limit. At some point I‘ve been asked to call the card‘s customer service which wondered why the CS diverted me to them. After re-trying the the in-app support I‘ve been asked why I keep requesting it since they told me it is not possible, which is not true, I‘ve only been forwarded from CS to consultant, then to card‘s own support and then back to CS. I‘ve spend in total more than two hours without being provided with a reason for the rejection.
Der letzte Rotz
Unfreundlich und faule Mitarbeiter die meisten Filialen sind auch zu
Terrible app
This app is terrible. It fails to update in time and it is way worse than apps for BUNQ, N26, and others like it.
Find another bank
Commerzbank bank appears on the surface as a good option but their security with the photoTAN app is garbage and they won’t help you with anything unless you have a paid account. BANK ELSEWHERE.
App no longer working
Was initially very happy with the app but it now hasn’t been working for over a month and no one has been able to tell me when this will be fixed. Very disappointed
Stuck at welcome screen
Doesn’t work anymore...
Need language options
Disappointed there is still no option to change languages.
After upgrade it doesn't seem to work
After upgrading my iPad to the latest iOS the app doesn't work anymore. It starts up but then immediately closes again. While it still shows as an active running all nothing happens when I switch to the app window.
Inter-account transfers impossible
I have used the app for some time now and it seemed to work fine.
Since the latest update I cannot transfer money from my current account to my credit card account. The screen shows up where I get to choose the "from account" option but the app will not allow me to choose the "to account" option.
This is extremely frustrating, especially since I am traveling and that this is such a BASIC function! So annoyed!
Since the latest update I cannot transfer money from my current account to my credit card account. The screen shows up where I get to choose the "from account" option but the app will not allow me to choose the "to account" option.
This is extremely frustrating, especially since I am traveling and that this is such a BASIC function! So annoyed!
English?
Would love it if English was added as an option just like the website.
Disappointed
I wish I could give this bank no stars. Absolutely zero customer service and fees for everything. Tried their online banking but they want to see me in person to make any changes to my own account. They make being a customer painful. Very disappointed.
iTD
The english language is a global language for communication and Business, My Co could not use this application because of the limitation of languages options.
Commerzbanking
Die Probleme bleiben weiterhin bestehen. Jetzt gibt die App. Schon Fehlermeldungen heraus für Probleme, die nur mit Browser möglich sind.
Die Commerzbank ist ein absolut inflexibles und verkrustetes Unternehmen. Sie erinnert mich jedesmal an die Bankleute, mit denen die Sparkasse Werbung macht.
Aufruf an alle die unzufrieden sind mit dem sogenannten Service. Nehmt das Angebot an und verlasst die Bank gibt 100€. Die hole ich mir.
Die Commerzbank ist ein absolut inflexibles und verkrustetes Unternehmen. Sie erinnert mich jedesmal an die Bankleute, mit denen die Sparkasse Werbung macht.
Aufruf an alle die unzufrieden sind mit dem sogenannten Service. Nehmt das Angebot an und verlasst die Bank gibt 100€. Die hole ich mir.
Lächerlich
Die Commerzbank ist bei online banking einfach stümperhaft. Nichts funktioniert, die Anweisungen entweder falsch oder kompliziert, und das ganze Interface design nicht zeitgemäß.
No iPad no go
Very poor app.
100% useless
This app is totally useless!
Don't get this app
Crashes constantly, shows "daten werden geladen" for hours on end, doesn't store you PW. Pretty useless, better use your computer to begin with...
Digital input is broken for money transfers. Numbers will not show correct placement of comma.
App needs a fix with comma placement in money amounts for transfers. Makes the app unusable
App is usually great but…
I haven’t been able to transfer money for almost 2 weeks now. It used to fail when the photo tan opened. Now it just fails right away and the screen doesn’t even load.
Not working after update
Really quite happy with the App so far but now it only displays a white screen after login
App in English
App and online banking available also in the INTERNATIONAL language of English. For a country where they still resist using and speaking the INTERNATIONAL language of English, this is a big plus!
One star minus because big parts are still in German.
Another two stars minus because Commerzbank still discriminates against IBANs from other SEPA countries in violation of the Article 9 of the SEPA regulation.
For example, one CANNOT set up a standing order to an IBAN of another European SEPA country. To do that, you still have to visit a branch!
Guys wake up and evolve! Offer the functionalities other modern banks, such as N26, Revolution, etc. provide.
One star minus because big parts are still in German.
Another two stars minus because Commerzbank still discriminates against IBANs from other SEPA countries in violation of the Article 9 of the SEPA regulation.
For example, one CANNOT set up a standing order to an IBAN of another European SEPA country. To do that, you still have to visit a branch!
Guys wake up and evolve! Offer the functionalities other modern banks, such as N26, Revolution, etc. provide.
Bad app design!
Payments are not shown instantly, one can not know his exact balance at the same time! Some payments appear and disappear for no reason!
Buggy
1) faceID has not worked since OS13. When I try it tells me to call the service number. So I always have manually input my password
2) one can not change the amount being transferred. I have to leave it, input the ref number review all info then click on the amount in order to change the value. So I need to go forward then step back to go forward again. One should be able to just click on the euro value and change on the first go.
3) this is a small one but has bugged me since the beginning. When there is no reference number the font color being used to prompt the user to enter one, is a light grey, hard to read and it’s ugly. I would suggest making it white.
2) one can not change the amount being transferred. I have to leave it, input the ref number review all info then click on the amount in order to change the value. So I need to go forward then step back to go forward again. One should be able to just click on the euro value and change on the first go.
3) this is a small one but has bugged me since the beginning. When there is no reference number the font color being used to prompt the user to enter one, is a light grey, hard to read and it’s ugly. I would suggest making it white.
Welcome to modern era
With Missing i-Pad version and English language Commerzbank is behind today's trends and customer needs
?!?!
why we don't have english here???
Sentiment summary
94%
Positive (4-5★)
2%
Neutral (3★)
4%
Negative (1-2★)