Review Insights · App Store
CompanyCam
CompanyCam, Inc · 25,724 ratings · ★ 4.8
4.8
★★★★★
25,724 ratings
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Top complaints - extracted from 49 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"company"
10 negative reviews mention this · 20% of all complaints
★★★★★ "Worst software ever. Easily the most unreliable software I utilize for my company. Constantly losing photos, constantly unreliable, constantly down when needed the most, etc. The absolute worst!" - Effingnickname123
2
"photos"
9 negative reviews mention this · 18% of all complaints
★★★★★ "Worst software ever. Easily the most unreliable software I utilize for my company. Constantly losing photos, constantly unreliable, constantly down when needed the most, etc. The absolute worst!" - Effingnickname123
3
"update"
7 negative reviews mention this · 14% of all complaints
★★★★★ "Project manager. The new update of company cam sucks" - Perfection is my name
4
"work"
7 negative reviews mention this · 14% of all complaints
★★★★★ "Camera not working. Camera not working" - medinnaaaaaa
5
"constantly"
6 negative reviews mention this · 12% of all complaints
★★★★★ "Worst software ever. Easily the most unreliable software I utilize for my company. Constantly losing photos, constantly unreliable, constantly down when needed the most, etc. The absolute worst!" - Effingnickname123
6
"upload"
6 negative reviews mention this · 12% of all complaints
★★★★★ "New version is terrible. I literally can’t even upload a photo from my phone and it is very hard to find what I’m looking for on the home screen unlike the last version… I used to love this app now I almost cannot stand it" - N8horton
7
"phone"
6 negative reviews mention this · 12% of all complaints
★★★★★ "New version is terrible. I literally can’t even upload a photo from my phone and it is very hard to find what I’m looking for on the home screen unlike the last version… I used to love this app now I almost cannot stand it" - N8horton
8
"screen"
6 negative reviews mention this · 12% of all complaints
★★★★★ "New version is terrible. I literally can’t even upload a photo from my phone and it is very hard to find what I’m looking for on the home screen unlike the last version… I used to love this app now I almost cannot stand it" - N8horton
9
"user"
6 negative reviews mention this · 12% of all complaints
★★★★★ "The least user friendly app. I have to use this app daily for work and I can’t stand it. Works maybe half the time, the interface sucks, and godforbid your phone updates the app. This will be the 3rd time I’ve had to uninstall and reinstall this app." - Matt91388
10
"able"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Worst software ever. Easily the most unreliable software I utilize for my company. Constantly losing photos, constantly unreliable, constantly down when needed the most, etc. The absolute worst!" - Effingnickname123
11
"terrible"
5 negative reviews mention this · 10% of all complaints
★★★★★ "New version is terrible. I literally can’t even upload a photo from my phone and it is very hard to find what I’m looking for on the home screen unlike the last version… I used to love this app now I almost cannot stand it" - N8horton
12
"doesn"
5 negative reviews mention this · 10% of all complaints
★★★★★ "Faulty page. I wasn’t able to sign up because on the sign up page your unable to move from answer slot where you put your name , email address, and password. The computer or laptop might be different but the mobile app doesn’t work!" - killrnstinkz
📋 All 49 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Stop asking me for a review
They keep asking me for a review over and over again
Worst software ever
Easily the most unreliable software I utilize for my company. Constantly losing photos, constantly unreliable, constantly down when needed the most, etc. The absolute worst!
Riddled with Bugs
You know what they are!!
Unable to create pdf
Can’t create a pdf file with photos attached to add to an estimate. As soon as I find a similar software that’s able to I will be switching
Crash!!!!
Stop crashing!!!
Camera not working
Camera not working
Bad app
If your thinking about using this for your company don’t it just causes to many issues
New version is terrible
I literally can’t even upload a photo from my phone and it is very hard to find what I’m looking for on the home screen unlike the last version… I used to love this app now I almost cannot stand it
Too many issues
Ironically today I couldn't even log into my app until just now. Shuts down army often. Takes a while to upload. Get your phone super hot and shut down the phone. And after you edit a photo you have a few second delay while it's trying to tell you that your edits were saved when I really don't need to see that I'd rather just keep moving.
Constantly malfunctioning
I’ve been with CompanyCam for quite a while and it seems like for the last few months I’ve had nothing but problems looking for an alternative
Project manager
The new update of company cam sucks
The least user friendly app
I have to use this app daily for work and I can’t stand it. Works maybe half the time, the interface sucks, and godforbid your phone updates the app. This will be the 3rd time I’ve had to uninstall and reinstall this app.
Newest Update
Difficult to navigate and I’ve lost my templates (that don’t go away with updates, yet are missing).
No longer usable
I can no longer zoom out to .5. Makes it completely unusable. Hopefully they fix soon in the next few days or I need to find new software
Faulty page
I wasn’t able to sign up because on the sign up page your unable to move from answer slot where you put your name , email address, and password. The computer or laptop might be different but the mobile app doesn’t work!
Updates are difficult
Updates make the user interface confusing.
Gone way down hill
Tags are not usable any more. App is not stable. You have to log out and back in for pictures to show
New update
The new update is terrible. The old layout was head and shoulders better. This is not user friendly at all.
My camera
My camera can not open in company cam at all
Missing photos
I love the the app and the idea but a lot of my photos are missing from job a lot of the time if this was fixed this would be the best app
Annoying
I signed up for a free trial just to evaluate the service, and instead of being allowed to test it peacefully, I was constantly harassed with phone calls pushing me to sign up. Multiple calls during a trial period feels intrusive and unprofessional, and it completely turned me off from the product. A free trial should give customers space to decide on their own, not pressure them with nonstop sales calls. Because of this experience, I would not recommend the Cam App.
Proprietary
Great idea in concept. Terrible for a small company…. Be ready to shell out $$$$$$ or have a major headache to have more than one user
Run for your life. Overpriced and useless.
Have used Compnay Cam for a year. We pay $150.00 a month to store photos. Company Cam does one thing really well. Stores photos. The rest of the ‘features’ could be good if they were usable in a way that didn’t pigeonhole you into formatting your lists in a way that makes no sense. Help isn’t clear. You have to schedule an online appointment for a tutorial. I work in the field, not in an office so this isn’t useful. If you look up the YouTube videos, they are somehow less helpful. I can make sense of it. If you are looking for a project management solution, this isn’t it. First there is no calendar or timeline. WTF. The tasks and checklists section is horrid. Can’t import your templates, but good luck building anything usable. And forget doing anything in the field except take pics. ‘Oh but it has AI walkthroughs for field notes!’ I spend 15-20 minutes editing AI walkthroughs and reports. The ‘AI’ is more like dictation. Have had conversations with support. They don’t get it. It doesn’t appear these people have ever worked in construction. I can also tell you it’s the best one I’ve found, which is sad.
Not working
Yesterday it stopped working it will not upload pictures. Caused me a lot of time and money. Please fix asap
Always freezes or crashes
Unbelievably frustrating, this app has frozen every single time I have opened and attempted to use it. I can open the app and complete one action and then it will freeze or crash.
TERRIBLE UPDATE 12/19/2025
TERRIBLE UPDATE
We used to be able to customize what was seen when opening the app. Now they’ve made it to where you see what they choose for you to see. Why would you make it to where you now have to see company wide “Activity” above everything else and then in the new update take away the ability to customize our Home Screen? TERRIBLE UPDATE
Thanks for forcing everyone to have the same Home Screen and taking away the ability to customize what we want and need to see when opening and using the app.
We used to be able to customize what was seen when opening the app. Now they’ve made it to where you see what they choose for you to see. Why would you make it to where you now have to see company wide “Activity” above everything else and then in the new update take away the ability to customize our Home Screen? TERRIBLE UPDATE
Thanks for forcing everyone to have the same Home Screen and taking away the ability to customize what we want and need to see when opening and using the app.
Cancellation
Can’t cancel through the application
😑
I hate it when they change the layout and way of doing everything making me have to relearn how to use it. It’s a waste of time, app makers should stop periodically scrambling everything up and then calling it innovation.
Update
New CompanyCam update is absolutely atrocious. I love the old version and was way more user-friendly from a management standpoint. I no longer have the access or set up like I previously did even after watching the new set up. Please change this back to the old version.
Didn’t work for me
I couldn’t even get my logo to upload correctly. The app shut down several times when I was just testing it. It is a great idea, but if I am going to pay $300/month for 3 users I don’t have time to be on with customer support just to upload my logo. It just kept telling me “couldn’t save” or “uh-oh, something went wrong”. It could be because I was on an ipad, but that is all we use in the field.
Harassing customer service
Downloaded the app. Was immediately bombarded with phone calls and texts constantly from these people. I get enough of this, don’t need to be harassed constantly 5 seconds after downloading app.
Constant harassment
If i wanted to leave a review I would, program needs a lot of work within the optimization category. You guys constantly harassing me to give you a review every time i open it isnt ok. Do better
Horrible service
I tried to cancel the service and they kept charging me and the app is not very good. Bad people do not use.
Can’t Cancel
Beware They make it very difficult to cancel and string hold you.
WHY COMPANY CAM, WHY??
Dumbest app sometimes, it’s incredibly aggravating to use in the field which is the whole point of the app… every time you click out of a form field you’re forced into the edit field page which takes 15 seconds to load, and has added countless hours to my reporting over a couple month span. Then, there’s the horrible picture tagging functionality - WHY on EARTH would I be able to tag multiple photos at once? Wouldn’t that just make way too much sense? They have the functionality built into the app already when you’re taking pictures to put into a form, but the SECOND you click out of it (and wait for the edit page to load for 15 seconds) your ability to tag more than 1 photo at a time is gone… It’s genuinely the dumbest, least thought out application I think I have ever used and I genuinely wish I could give it a 0 star. 1 star is too generous. Engineering team should be so disappointed in their Frankenstein creation.
Pop news
The app seemed to come highly recommended. I came to download and try it out, when I saw the latest update having to do with Tayler Swift I now have second thoughts about trusting this company with my business needs. To be fair my bad review is without having tried the app. Just disappointed to see a professional company couldn’t stay professional so I refuse to try it.
$80 a month ?
Way too expensive
No group selection
I just love when the application crashes and there’s no group selection so I have to tap 420 images again thanks guys
Problem to be seen.
I just made an account under the guise that it was free and then i was told it is going to expire in 14 days, with an automatic renewal. I’m not paying for this, nor did i set up any financial info upon making an account. I’m going to wait to see if it bills me through my phone or apple. If it does the rating will stay as it is, and I’ll need HK figure out how to cancel this.
For the record, surprising people with a trial and automatic renewal without saying “it is not free” is shady. I better not be billed. Thanks.
For the record, surprising people with a trial and automatic renewal without saying “it is not free” is shady. I better not be billed. Thanks.
Kick out king
This app kicks you out if you change to a different screen
Freezes up
I have been trying to get this problem, resolved for the longest time. Unfortunately, there is never a number you can call to speak with someone about the issue.
I have had this app for an extended period of time and over the last month that I have it has Not worked. Every time I try to take a video it freezes and closes out. I have tried to delete and restore the app to no avail.
I have had this app for an extended period of time and over the last month that I have it has Not worked. Every time I try to take a video it freezes and closes out. I have tried to delete and restore the app to no avail.
Changes not good
Company Cam was pretty good until they did their latest redo. It went from intuitive and easy to use to the opposite of that. Whoever did your new UX/UI design took you backwards.
Crashing and constant issues.
Good when it works. Crashes constantly.
Functions and bugs in app
This app is very glitchy at times, it tends to have bad service a lot (bad WiFi connection). The app erases word content a lot and or doesn’t pick up wording very well. Some picture don’t upload until next day making nuisance as we have to take time to go bad correct old work.
Terrible update
This new app update is a serious miss. Extremely confusing. Very glitchy. Photos do not load as quick. Do not fill complete screen. Way too many items on Home Screen. Old version was simple, easy, effective. New version is a major miss! Please go back!!
Used to Work Great
Over the last 6 mos the app has stopped uploading all the photos to a project. At first, I thought it was user error - my issue - I thought maybe I interrupted the loading somehow OR that I did it when I wasn’t on WiFi. And, within a few mins of reconnecting, being on WiFi I would look back and then all the photos were there. But it steadily gotten worse over the last 6 mos, to the point where tonight I even deleted and redownloaded the app from the App Store…but to no avail. The dumbest part of it is that the pic count shown at the top of the screen for a project shows the correct count (say 67). BUT scroll thru and there are only maybe 51 pics showing. So like 16 pics for the project are invisible somewhere. No matter what I’ve done, can’t find them. This needs to be resolved - it’s killing me and my workflows, not to mention tonight it hit my client satisfaction. I had to tell a client I didn’t have a link to her photos, I would trouble shoot and get them to her tomorrow. This is after spending 2 hours scouring the help pages, closing the app - even trying to re upload the pics (that wouldn’t even work). What’s going on??? HELP!!! CompanyCam used to just work. Now it doesn’t 😖
No customer service
We had severe flooding in our area and needed photos for insurance claims. We believe something was wrong with the app but customer service was only available over text. We ended up not being able to use the app all the way, needing to download photos later taking hours and hours (thousands of photos from different jobs) the response rate was very slow and when they did answer they sent links that had nothing to do with our situation. We had another service prior we will be going back to.
Slow
Great idea
Great features
Slow slow slow
Lots of issues not uploading pictures and get used to watching a hammer loading screen.
Great features
Slow slow slow
Lots of issues not uploading pictures and get used to watching a hammer loading screen.
up loading experience
the fact that CC can’t figure out how to interface with the “Share” button on a photo as IG, Twitter, FB or any of the other socials to up load photos directly from the photo app. doesn’t give me much faith in their programming skills. It would make it much easier to up load photos. It’s something i have been asking for since i started using this “product” i also inter face with “Jobber” a better system
Sentiment summary
96%
Positive (4-5★)
1%
Neutral (3★)
3%
Negative (1-2★)