Review Insights · App Store
ConfirmTkt: Train Booking App
Le Travenues Technology Ltd · 1,092 ratings · ★ 4.7
4.7
★★★★★
1,092 ratings
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Top complaints - extracted from 27 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"ticket"
10 negative reviews mention this · 37% of all complaints
★★★★★ "Wrong information provided. Bad experience faced after try to book lots of time train tickets but that application shows wrong information on their dashboard" - Gabbaru Khan
2
"book"
9 negative reviews mention this · 33% of all complaints
★★★★★ "Wrong information provided. Bad experience faced after try to book lots of time train tickets but that application shows wrong information on their dashboard" - Gabbaru Khan
3
"irctc"
7 negative reviews mention this · 26% of all complaints
★★★★★ "Do not use this application.. Do not use this application. They are looting people. It is a fraud. Book with IRCTC official account directly." - fvsggddffgfff
4
"booking"
6 negative reviews mention this · 22% of all complaints
★★★★★ "Poor Service. Booking for Handicap not available" - Manu Raj Kammila
5
"refund"
6 negative reviews mention this · 22% of all complaints
★★★★★ "Trip guarantee was fraud. They gave me a coupon code for trip guarantee refund. Using this i book a bus then it’s canceled. Net payment was refunded but the coupon is not refunded they said its one time use only" - Naidu D
6
"fraud"
5 negative reviews mention this · 19% of all complaints
★★★★★ "Fraud. Took my money ,never gave me a ticket beither giving back my money" - Zozo5253
7
"train"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Wrong information provided. Bad experience faced after try to book lots of time train tickets but that application shows wrong information on their dashboard" - Gabbaru Khan
8
"tickets"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Wrong information provided. Bad experience faced after try to book lots of time train tickets but that application shows wrong information on their dashboard" - Gabbaru Khan
9
"service"
4 negative reviews mention this · 15% of all complaints
★★★★★ "Poor Service. Booking for Handicap not available" - Manu Raj Kammila
10
"date"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Poor Railway App. Extremely poor app. Im trying to change my date of birth but the app is not supporting." - Sattu1109
11
"book ticket"
3 negative reviews mention this · 11% of all complaints
★★★★★ "Support team is not good. I am book ticket on this Aap. But I am call to support team but front side only robat speaker only. And the AI robot not listen my problem. And not support to me" - S nimma
12
"trip"
3 negative reviews mention this · 11% of all complaints
★★★★★ "No way to save trip using PNR. No way to save trip using PNR" - Nbpbel
📋 All 27 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Wrong information provided
Bad experience faced after try to book lots of time train tickets but that application shows wrong information on their dashboard
Poor Railway App
Extremely poor app. Im trying to change my date of birth but the app is not supporting.
Support team is not good
I am book ticket on this Aap. But I am call to support team but front side only robat speaker only. And the AI robot not listen my problem. And not support to me
No way to save trip using PNR
No way to save trip using PNR
No helpdesk
Waste
Disgusting
Disgusting app recently add aadhar otp login which makes issues to login
Poor Service
Booking for Handicap not available
Fraud
Took my money ,never gave me a ticket beither giving back my money
Ok
Ok
Trip guarantee was fraud
They gave me a coupon code for trip guarantee refund. Using this i book a bus then it’s canceled. Net payment was refunded but the coupon is not refunded they said its one time use only
Scammer App it’s name should be
Even though they charge like 39.99 as an agent charge still they always makes issues in completing the booking. These are scammer ticket.
Do not use this application.
Do not use this application. They are looting people. It is a fraud. Book with IRCTC official account directly.
I lost my 1250 rupees for booking
Fraud
Registration Not Available
The app looks great but when someone tries to register an account, I took all that time to enter my info and hit the register button, and NOTHING HAPPENS! Was the same on the computer website as well!
You’re going to lose a lot of opportunity when the only way to get a ticket here is to register an account and then you cannot register an account!
You’re going to lose a lot of opportunity when the only way to get a ticket here is to register an account and then you cannot register an account!
Fraud
I booked a ticket through Confirmtkt app . My train got cancelled. I’m getting a msg my train was cancelled due to unavoidable circumstances, so I called customer support, they said after date of journey refund will be processed after 48 hours . So I booked another ticket. Again I called customer support and asked refund they said they will not provide refund you can ask IRCTC. How can i ask IRCTC I paid extra amount to Confirmtkt I booked through them how can I ask IRCTC. Confirmtkt are not care about customer. Worst service don’t prefer this 3rd party app. Ppl plz book direct irctc this is my humble request. This Confirmtkt ppl stolen my 319 rs.
Good app, with lot of bugs
This app usage and functionalities are very good, but no functionality is working as expected, it crashes itself, payment is always hectic, and you can forget about connecting to IRCTC, overall not a good app.
SCAM ALERT
IRCTC should shutdown this scam APP. Don’t get tickets on this APP and most importantly don’t pay any extra FEES for FREE CANCELLATION. They don’t refund you anything. It’s purely a BIG SCAM.
Attention:::Paid 900 rs for cancelling waiting list ticket
I have booked a ticket on this app and it was waiting list 2 days before . I cancelled ticket and they charged hefty 900 rs on 4000rs under cancel free charge.
Please use irctc app instead of this.
Please use irctc app instead of this.
Worst app ever
No ability to enter a foreign cell number!’
Full of scam please avoid this app
Never ever use thisapp its full of west it never give refund and and they never provide any help options and all disgusting please avoid this app
Not Reliable!
I used this app to book multiple train tickets. They booked my tickets for the wrong dates and delayed my entire trip! Do not use.
I tried booking tickets for 12/15 and after payment, the ticket was confirmed for 12/16. Even though I definitely selected 12/15. This happened more than once.
I called customer service for help but they were unable to do anything. She said I would have to cancel and rebook the ticket but that would cause me to lose all the money. They won’t even refund me for their mistake. She just kept saying “sorry” as if that would help.
Be weary. Do not use.
I tried booking tickets for 12/15 and after payment, the ticket was confirmed for 12/16. Even though I definitely selected 12/15. This happened more than once.
I called customer service for help but they were unable to do anything. She said I would have to cancel and rebook the ticket but that would cause me to lose all the money. They won’t even refund me for their mistake. She just kept saying “sorry” as if that would help.
Be weary. Do not use.
Buggy
Could not complete a reservation for 5 foreign nationals. Kept saying « foreign citizens cannot get travel insurance » and we could not find a way to continue. Very frustrating.
Wrost app
Not upto date. It not listing all trains and stations.
Lots of issue while confirming booking
I never able to book ticket successfully
Do not bother to download
Pathetic app and service. Refund takes ages better use irctc directly.
Tickets booking
How to book ticket using this app ? We r unable book ticket on iPhone even IRCTC on next app also removed from App Store ?
Acronym Usage
Trying to book a train ticket from overseas. There are acronyms like 3E, 3A, 2A, 1A. What do these mean. Your customers can be across the world. Make the app more intuitive.
Sentiment summary
93%
Positive (4-5★)
1%
Neutral (3★)
5%
Negative (1-2★)