Review Insights · App Store
Cookie Jam: Match 3 Games
Jam City, Inc. · 490,214 ratings · ★ 4.7
4.7
★★★★★
490,214 ratings
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Top complaints - extracted from 36 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"game"
26 negative reviews mention this · 72% of all complaints
★★★★★ "Hostage. Lousy game, they lie, they hold players hostage." - Bonaire11
2
"playing"
10 negative reviews mention this · 28% of all complaints
★★★★★ "Disappointed, disillusioned. Really disappointed with recent updates. Where once viewing a single ad would reward 5 extra moves during play, now it takes viewing 3 ads to receive 6 extra moves. Then there’s earning coins. In the bingo side game, a blackout of the ca…" - LadyKoi
3
"play"
9 negative reviews mention this · 25% of all complaints
★★★★★ "Hostage. Lousy game, they lie, they hold players hostage." - Bonaire11
4
"years"
7 negative reviews mention this · 19% of all complaints
★★★★★ "I’m sad!. This game has been my favorite go to for years! I loved it and played to clear my mind all of the time! Unfortunately, it’s been changed and the ads are just unbearable! I continued to play because I love it but I finally give up! It’s ridi…" - Balletbubbles
5
"playing game"
7 negative reviews mention this · 19% of all complaints
6
"level"
6 negative reviews mention this · 17% of all complaints
★★★★★ "Terrible Update. I recently downloaded this game. I loved it! It was challenging but was able to level up after a bit of work. The latest update has made it so difficult to reach another level. I spent over an hour playing this game and wa never able to g…" - litte barb
7
"been"
5 negative reviews mention this · 14% of all complaints
★★★★★ "I’m sad!. This game has been my favorite go to for years! I loved it and played to clear my mind all of the time! Unfortunately, it’s been changed and the ads are just unbearable! I continued to play because I love it but I finally give up! It’s ridi…" - Balletbubbles
8
"extra"
5 negative reviews mention this · 14% of all complaints
★★★★★ "I’m sad!. This game has been my favorite go to for years! I loved it and played to clear my mind all of the time! Unfortunately, it’s been changed and the ads are just unbearable! I continued to play because I love it but I finally give up! It’s ridi…" - Balletbubbles
9
"long"
5 negative reviews mention this · 14% of all complaints
★★★★★ "I’m sad!. This game has been my favorite go to for years! I loved it and played to clear my mind all of the time! Unfortunately, it’s been changed and the ads are just unbearable! I continued to play because I love it but I finally give up! It’s ridi…" - Balletbubbles
10
"moves"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Disappointed, disillusioned. Really disappointed with recent updates. Where once viewing a single ad would reward 5 extra moves during play, now it takes viewing 3 ads to receive 6 extra moves. Then there’s earning coins. In the bingo side game, a blackout of the ca…" - LadyKoi
11
"game years"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Zero brain power needed. I used to play this game years ago, and recently downloaded it again. It used to be so much better. The game used to have a natural development, lower levels starting with just shapes, gradually adding in different obstacles and challenges.…" - jkneeland1126
12
"every"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Daily Spinner. Fix the daily spinner. It continues to stop on only one item every spin. Also bring the start/stop daily spinner button back." - Nussan
📋 All 36 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Hostage
Lousy game, they lie, they hold players hostage.
Daily Spinner
Fix the daily spinner. It continues to stop on only one item every spin. Also bring the start/stop daily spinner button back.
Joke
This game is such a joke. Used to be fun to play, now it is just watching ads. The computer makes all the plays and the player just watches ads. Pitiful 😡😡
Disappointed, disillusioned
Really disappointed with recent updates. Where once viewing a single ad would reward 5 extra moves during play, now it takes viewing 3 ads to receive 6 extra moves. Then there’s earning coins. In the bingo side game, a blackout of the card earned 11 coins, now it’s 5. With the Wheel of fortune is worse. There was a reward on the wheel for 50 coins, it’s now 10. Been playing the games for years. Not anymore. Wondering if these new changes will revert after lawsuits won against addiction in children to stay longer with apps to incentivize more ads. I’m done.
This game cheats!
The new update and how you all conduct business now is nothing to be proud of. When I encounter a game that is generous and good to play without all the ads…I will ALWAYS write a 5 star review.
You guys on the other hand…also- making fun of another game is a low blow- if your game was so good, you wouldn’t need to attack others. I like Candy Crush. I cannot in good conscience recommend this greedy app
You guys on the other hand…also- making fun of another game is a low blow- if your game was so good, you wouldn’t need to attack others. I like Candy Crush. I cannot in good conscience recommend this greedy app
Greed
Was a great game app until the constant annoying ads suddenly appeared recently between games. I’ve moved on to less desperate
developers.
developers.
Terrible Update
I recently downloaded this game. I loved it! It was challenging but was able to level up after a bit of work. The latest update has made it so difficult to reach another level. I spent over an hour playing this game and wa never able to go to the next level. I'm done!
They got greedy
This was my Go To game and I was at well over level 13,000, but they got greedy. Instead of viewing one ad for 5 bonus turns, they divided it up so you had to view 3 ads for the same bonus. They turned a fun game into nothing but ad watching. I understand it’s a free game supported by ad revenue, but if a user stops enjoying the product then the ads are viewed by no one
Gone downhill
What’s with all the ad pop ups and only getting five moves on levels that clearly require more!!!
Cookie Jam
When j spin the dial,mit keeps coming jump 15 minutes instead of something useful!!Hav
Dulce ito
Bien gracias
Ridiculous!!
Well you’ve gone & done it, you’ve joined the ranks I’ll of ridiculous!! Been playing your game for years, understand the need for sponsorship but when ad time is longer than play time, it’s time to move on…I am now deleting your game!!
Deleting an account
I would like to delete my account and I keep sending messages and no one ever responds
Terrible bra ads
I almost stopped playing this game because of the obnoxious disgusting bra adds … maybe guys want to see boobs bouncing around but most women don’t ‼️
Zero brain power needed
I used to play this game years ago, and recently downloaded it again. It used to be so much better. The game used to have a natural development, lower levels starting with just shapes, gradually adding in different obstacles and challenges. You used to have to use your brain to strategize how to beat levels. Now there is zero strategy involved. After a few moves the level basically auto-beats itself. It takes no brain power. If you’re looking for a mindless dopamine addiction game that your cat could beat on accident, this is it.
Adds
Why is there an add after every level? Super annoying this has never happened in the months I’ve had this downloaded
👎
The game is now all ads. Some ads don’t complete and go to other things. Not fun anymore.
They have ruined the game. I’m looking for a game that isn’t all ads.
They have ruined the game. I’m looking for a game that isn’t all ads.
Keeps freezing
Keeps freezing
Only Crashes with Latest Update
I have played this game for years, but with this latest update it does nothing but crash. Try to spin or collect a prize, crash. Finish aa level, crash. Please update soon!
Frozen screen…
I have recently had this game freeze on me THREE times and have lost everything I earned playing up to that point. Not happy! Will be moving on if it continues!
UPDATE: Seems to happen when the DOSE ad plays, which is very frequently!😡
UPDATE: Seems to happen when the DOSE ad plays, which is very frequently!😡
Disappointed
For the 2nd time in a week my game is not working.
I have had to restart and still happens
I have had to restart and still happens
I’m sad!
This game has been my favorite go to for years! I loved it and played to clear my mind all of the time! Unfortunately, it’s been changed and the ads are just unbearable! I continued to play because I love it but I finally give up! It’s ridiculous now. Please stop with so many ads. Extra lives now come with 3 LONG ads instead of one. 😠😢
Giving Up
Between all the extra adds and the game constantly freezing, I’m giving up on this game.
Horrible programming
Even though you changed the game a few months ago, you still HAVE NOT FIXED it so we don't get extra spins. We wait through ads, wasting our time, and end up back on our at Home Screen and have to open the game again. And why in the world do you now have one minute ads. We will NEVER buy anything that takes forever to get back to our game. And...I cannot even see what I am typing on this black screen.It keeps getting worse to play this great and fun game. The Ads freeze and I have to shut down and power back on. It’s getting old and very frustrating. I did not write the preceding but agree with it. Your ads are horrible and LONG and so repetitive we will never buy from the advertisers.
Ads
Way too many gambling ads now.
More ADS then game play!!
I’ve been playing this game for well over 15 years. Hard to remember how much I enjoyed this game before I didn’t enjoy this game. I do recall always having 25 moves no matter what. Didn’t have so many extra add ons either. I loved how simple but challenging the game once was. Now it’s just a game you watch ADS so the developer makes money.
Why not offer a limited time to buy an AD free version like Words With Friends did?!
I think I’m going to have to take another break from the game. Not sure how long I’ll be gone this time.
Why not offer a limited time to buy an AD free version like Words With Friends did?!
I think I’m going to have to take another break from the game. Not sure how long I’ll be gone this time.
Game opinion
I like the game but dislike the daily spin. It takes a very long time to earn points
False ad
I will not engage into these games if they advertise one thing and it becomes to be another. May sound petty but these games leave lots of room to exploit you and money. If your going to lie to me in an ad just to get me here than its bad business and makes developers look desperate and unprofessional
Adds
I have played this game for 9 years. Loved it. Sometimes it would take me a week to beat a level. Now they give you 8 or so moves to beat a level. Then you have to watch 3 adds or use coins. You don’t get a lot of coins so adds it is. I spend more time watching the adds than playing the game. Guess it was a good run. See ya cookie jam
Broke
The game is not working on my iPhone. I deleted it and reinstalled it. I cannot tap or open anything.
Not about the number of ads
You have misunderstood my comments, or else I didn’t articulate the concern. It is not about the number of ads, although it is annoying, it is about the fact that AFTER I wait for the ad to be over…it won’t close, causing me to lose my place in the game.
Ads
I enjoy the game, but the ads have gotten out of hand. Half of my time ‘playing’ is trying to get past the ads.
Frustrated
I have been playing this game for a very long time…lately however there are many “ads” that put me in a loop and I lose the place I am in because I have to close the app and delete the ad.
Coins
4 months of spinning every night and no coins
Tired of the short games
I have enjoyed the game and often thought I was using skill to achieve victory. But for the last month or two the number of turns is too few to allow the player to win. You just keep playing til the game does the winning. Just not what I want.
Commercial
I used to love this game now I not sure anymore because it’s commercial is not very pleasant. Every other game I have to watch commercial to play the game again.
Sentiment summary
94%
Positive (4-5★)
4%
Neutral (3★)
2%
Negative (1-2★)