Review Insights · App Store
Coursera: Grow your career
Coursera · 169,146 ratings · ★ 4.8
4.8
★★★★★
169,146 ratings
🎯 Build a better version
Top complaints - extracted from 53 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"coursera"
13 negative reviews mention this · 25% of all complaints
★★★★★ "Coursera is dead. The removal of audit mode completely killed this app. No more free learning." - brunobely
2
"free"
13 negative reviews mention this · 25% of all complaints
★★★★★ "Coursera is dead. The removal of audit mode completely killed this app. No more free learning." - brunobely
3
"service"
12 negative reviews mention this · 23% of all complaints
★★★★★ "No customer service. Didn’t know my card was getting charged for a course I never actually opened until a few months later. I was surprised a company so large had this poor customer service. No refund, but got to talk to an AI bot" - oddlive
4
"subscription"
12 negative reviews mention this · 23% of all complaints
★★★★★ "Bad subscription policies. I signed up for a free trial and then my life got hectic and it took me a few months to realize I was being billed $50 a month because the trial turned into a subscription. I contacted them to see about a full or partial refund or even a…" - i will start a revoul
5
"customer"
11 negative reviews mention this · 21% of all complaints
★★★★★ "No customer service. Didn’t know my card was getting charged for a course I never actually opened until a few months later. I was surprised a company so large had this poor customer service. No refund, but got to talk to an AI bot" - oddlive
6
"charged"
11 negative reviews mention this · 21% of all complaints
★★★★★ "No customer service. Didn’t know my card was getting charged for a course I never actually opened until a few months later. I was surprised a company so large had this poor customer service. No refund, but got to talk to an AI bot" - oddlive
7
"customer service"
10 negative reviews mention this · 19% of all complaints
★★★★★ "No customer service. Didn’t know my card was getting charged for a course I never actually opened until a few months later. I was surprised a company so large had this poor customer service. No refund, but got to talk to an AI bot" - oddlive
8
"month"
9 negative reviews mention this · 17% of all complaints
★★★★★ "It used to be free. I used Coursera when it first came out and the courses were free with the option to pay at the end if you wanted a printable certification of completion. I rejoined today to find that now it’s 50 bucks a month (though I can’t find details i…" - giftofgabxo
9
"course"
8 negative reviews mention this · 15% of all complaints
★★★★★ "Coursera is dead. The removal of audit mode completely killed this app. No more free learning." - brunobely
10
"card"
7 negative reviews mention this · 13% of all complaints
★★★★★ "No customer service. Didn’t know my card was getting charged for a course I never actually opened until a few months later. I was surprised a company so large had this poor customer service. No refund, but got to talk to an AI bot" - oddlive
11
"refund"
7 negative reviews mention this · 13% of all complaints
★★★★★ "No customer service. Didn’t know my card was getting charged for a course I never actually opened until a few months later. I was surprised a company so large had this poor customer service. No refund, but got to talk to an AI bot" - oddlive
12
"trial"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Bad subscription policies. I signed up for a free trial and then my life got hectic and it took me a few months to realize I was being billed $50 a month because the trial turned into a subscription. I contacted them to see about a full or partial refund or even a…" - i will start a revoul
📋 All 53 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Coursera is dead
The removal of audit mode completely killed this app. No more free learning.
No customer service
Didn’t know my card was getting charged for a course I never actually opened until a few months later. I was surprised a company so large had this poor customer service. No refund, but got to talk to an AI bot
The player fails to load on mobile
I like to learn in off cycle locations where I usually just have my phone and I keep getting this black screen when the video is supposed to play. Disappointing and a hindrance to learning.
Coursera is no longer free
I recently reconnected after a couple of years and found out that now there’s no audit option and you have to pay $49 on literally all the courses I was interested in. Sad how companies capitalize off of what should be freedom of information and learning.
Dishonest Business Practices
It seems at first glance to be an unbeatable offer: a seven day free trial of the learning account, and with it a free three month trial to Google AI pro. However, when I got about three modules in, it came time to download the trial as advertised, for the Google AI pro. Upon trying to activate the Google trial that was bundled with Coursera, the activation failed, and it stated you must be using the paid version of Coursera. The offer un-clearly inferred that the trial to the AI pro was going to be part of the free trial. I did troubleshoot, and even spoke with customer service, and it turns out that the messaging, including the misleading claims of free trials, were intentional.. I was so looking forward to increasing my knowledge in several different areas, and seeing the bundled free trial offer was what finally convinced me that it was time to start paying for some more continuing education classes. After this incident, I find myself disheartened and disillusioned. I feel that there should be zero trickery when it comes to free trial fine print. We’re all used to dishonest business practices, but this one was especially hurtful.
Was good when free.
Of course they turned accessible education for all into a profit machine. Is there nothing sacred in this world? Obviously not.
Screen shuts off while trying to watch
Y’all can’t keep the screen from locking mid lecture???? What am I paying you for?????
Ugh the worst. Refused to let me join annual promo
I started a 7 day free trial I cancelled and it refused to let me join the promo to buy the year
Verbatim:
“If you're thinking about upgrading to Annual, promotion will also not be applied since the subscription should be processed directly to Annual Coursera Plus offer.
Additionally, since you already started the free trial for monthly Coursera Plus, getting the offer for Annual subscription will not gonna be possible. “
Verbatim:
“If you're thinking about upgrading to Annual, promotion will also not be applied since the subscription should be processed directly to Annual Coursera Plus offer.
Additionally, since you already started the free trial for monthly Coursera Plus, getting the offer for Annual subscription will not gonna be possible. “
Charged me even I canceled subscription
Customer service is zero
Absolutely zero support for Walmart users
Coursera might be an OK company if you go and purchase a course directly through them but if the course is provided by your company they give you zero support. I spent 20 minutes with their AI support explaining that I cannot access my Google AI fundamentals course that Walmart let me enroll in using my Walmart credentials via the app. Now this might be by design but the AI support bot was absolutely useless. And when you request to speak to a actual person it just says no you can’t. If I could give them negative stars I would.
And the paywall drops…
This used to be a great free resource for solid education materials should you need to brush the dust off of old college topics or learn more about topic of interest, just audit the course if you don’t want the credit. Now everything beyond week 1 of a course is held behind a paywall, and at $60/month, you’re challenging my internet service bill. Good bye Coursera!
Double charged
Be careful you don’t get charged for two payments, they don’t cancel normal subscriptions if you upgrade plans. You have to manually go cancel the normal subscription. This caused my account to overdraft for the first time when in a bad spot. Not fun for college students lol.
Paid so much and cant even use it…
So I paid for the annual Coursea plus and it shows on my bank statement but it isn’t reflecting on the app or site. So I can’t use it. I paid for it back in the middle of January and it’s now March. Ive email them telling them the issue and all they said was someone would reach out (thay was over a month ago). There’s no way to call to anything and no other email or anything!
Poor IT communication
I have contacted IT several times about the note button issue. No one has responded and it has delayed my learning process immensely.
SCAM APP!!!!!!
SCAM APP!!! STAY AWAY THEY STEAL MONEY WITHOUT YOUR AUTHORIZATION
No Longer Offering Audit Courses
Used to be a great app. But their new “premium” pay system is terrible. All the free audit courses I was enrolled in are not “free trial” versions and I am no longer able to access the full course.
Free trial is scam . Please don’t add your card
Worst app. Charged money in trial period. Please don’t get trapped . If this comment is deleted by this scam app, I will post again. Customer support chat is of no help. There is no turn around time for email . There is no phone number to get connected . Please save yourself some time and money . Don’t get trapped here . Worst platform. 1 star
Horrible customer service
Tried for over a week to get Coursera plus so I could work towards a career in IT. Due to a near complete lack of availability, the only option I had to contact them was to send an email and hope they would promptly reply. They did not. They still have not. App is a disappointment in my opinion due to the lack of availability to their customers as well as potential customers.
Removed audit option
I used to love coursera but after they removed audit option , i stopped using it
Kind of wacky
Can’t get into labs from mobile app
The worst customer support
Their payment system was down and I had missed the annual discount. When showing evidence to their customer service rep they told me to “be on the lookout for upcoming sales”
Such a terrible system
Such a terrible system
Robbing people
You cancel and then they take your 49$ and won’t give you a refund. They’re scammers. There’s not even a phone number to get into contact with anyone.
Annoying music in each video
Why do you waste so much time on showing me the univercity logo and playing annoying music in each video? Incorporate the brand directly into the lecture instead
Impossible to cancel subscription
Very predatory behavior. They make it impossible to cancel the subscription with broken links on their website to “cancel now.” Do not sign up.
Tests
Some of the tests do not work correctly with the app.
No support services
I canceled the subscription and did not use their service, but they still charged me.
Refund problem
The courses are fine, but I purchased a year subscription which I used for a couple of months. The cost doubled in the second year. I canceled my subscription and timely requested a refund which has not been processed. It is difficult to find someone to talk to about this besides a chat bot who is unhelpful. Very frustrating.
unauthorized payments
I attempted to make a payment to obtain my customer service certification it said that it would charge me $39 for the certificate but instead it charged me $49 and also charged the wrong card leaving me in the negative they charged me the subscription price but didn’t give me a subscription after i complete my customer service certification i will delete my account and obtain my certification else were.
Stop
Stop asking me to rate in the middle of the test
The app literally doesnt work
I have to access coursera through browser, no big deal but i think you guys want an app that works so ill leave this here
Weird and Expensive
I would like my money back
How app scored my test
All answers are correct it gave me 12.5%
Double charge within 10 minutes
I agree to $19.99 for the program . 10 minutes after a second charge came in for $69.99 I did not agree to it. I am trying to get it resolved. I dislike when someone is trying to be sneaky or scam me. Not sure what happened here I have yet to figured it out. It appears that an option is offer to add unlimited tools for the class .i hit skip twice and it wouldn’t skip so I press it, but it never mention that the cost was $69.99 it appears that they will not help you or understand that a mistake was done because not enough information was presented. They are saying that they will offer 50% discount of the $69.99 they were offering me 4 more weeks in exchange for the $69.99. Taking me as if I am stupid when I know there regular monthly is less then that.
Terrible
Videos glitch out, jump around randomly, and don’t play any audio
Worse app ever
App sucks
Scammers!
Dont trust them. They double charged me $424.34 and claimed it never happened. Now i have to dispute the charge with my credit card company. Their customer service is USELESS!!
No appeal whatsoever.
Coursera was nice in the past, but greed ruined it. The whole appeal was taking classes for free. Cannot do that any longer. I won’t be back.
Bad customer service, shady business practices
"I had a very disappointing experience with this company’s billing and support. On Dec 31st 2025, I was charged for the entire month of January 2026. I cancelled my subscription that same day and requested a refund for the upcoming month, as I no longer wanted the service. Not only did they refuse the refund, but the support staff was dismissive-telling me to just 'enjoy' the service for a month I had already cancelled. It's incredibly unprofessional to force a customer to pay for a future month they’ve explicitly opted out of."
Poor audio quality
Have to turn on captions to hear what the instructor is saying.
No refund eligibility at any point if subscription was started with a free trial
I started this subscription with a 7 day free trial. I had it for a month after the trial. On the second month, I cancelled as soon as my card was charged and asked for a refund on that month. I was told I was not eligible for any refunds because my membership had started with a free trial. This should be made clear when someone signs up for a free trial. It feels a bit misleading.
Out 50 dollars, I guess…
Signed up for an IT support course for 49.99/month, and my card was charged. I have the receipt, yet there’s no indication that I’ve ever signed up for any course on my account… Sent an email asking for help, but no response. Basically, I’m out 50 bucks with no course to take.
Give me my money back
I did not mean to purchase a course but whoop de doo. My $60 of gas money are gone from my bank account. I need gas. Not a paid course shaking my head.
Grow your customer service first.
On Dec 1, 2025, I received an email from Coursera that my Coursera Plus subscription is to be auto renewed on Jan 1, 2026. I tried contacting Coursera through the app to cancel auto renewal of the subscription. I have so far sent three emails during the month and have not heard back. I am unable to cancel it through the iOS app or on computer. My Coursera Plus subscription does not even show up as active at this time.
Makes impossible to cancel within free trial
Tried to cancel during the free trial, wasn’t able to find anywhere to do so or that I actually had an active free trial to even cancel. They made it appear as though I had no subscriptions or plans or ANYTHING.
Then charged me $108
When I requested a refund I was met with basically sorry bout your luck. And the tone of a middle finger.
Now because it coincided with getting approved for our apartment and all the very careful financial planning we did, we don’t have that $108 for our car insurance payment.
Super awesome.
If I could give zero stars I would. Definitely will not recommend.
Then charged me $108
When I requested a refund I was met with basically sorry bout your luck. And the tone of a middle finger.
Now because it coincided with getting approved for our apartment and all the very careful financial planning we did, we don’t have that $108 for our car insurance payment.
Super awesome.
If I could give zero stars I would. Definitely will not recommend.
Had to fail on purpose
Got through my first section and was trying to test. It would not give me my results until I failed on purpose. Super annoyed now.
Predatory Charging
Coursera is possibly one of the most predatory companies I have had the misfortune of coming across. Despite multiple attempts to contact their customer service and support team to cancel a subscription I no longer needed and even having to cancel my credit card, Coursera continued to charge me. The email I originally used to sign up for an account had expired, and I had to jump through a multitude of hoops to finally cancel my subscription. I would warn anyone against using this company for any paid services.
It used to be free
I used Coursera when it first came out and the courses were free with the option to pay at the end if you wanted a printable certification of completion. I rejoined today to find that now it’s 50 bucks a month (though I can’t find details if that’s for unlimited courses or if it’s just per course) which was kind of a shock to me since they’re not college credits.
Bad subscription policies
I signed up for a free trial and then my life got hectic and it took me a few months to realize I was being billed $50 a month because the trial turned into a subscription.
I contacted them to see about a full or partial refund or even a credit since I had not used the product or logged in at all, but they just kept repeating their no refund policy which is that I should have known better.
I understand the policy, but life happens and it’s so easy to forget about free trials that start charging you for a free months.
There should be a medium ground if the account has not been used and the person is not taking advantage of the company.
I contacted them to see about a full or partial refund or even a credit since I had not used the product or logged in at all, but they just kept repeating their no refund policy which is that I should have known better.
I understand the policy, but life happens and it’s so easy to forget about free trials that start charging you for a free months.
There should be a medium ground if the account has not been used and the person is not taking advantage of the company.
Now in switch phase
Bait was better
Bugs
Is not reliable especially when taking quizzes. Often does not save progress or throws an error after you complete a quiz. Don’t count on this app. You’ll waste time.
+ 3 more in the clipboard copy
Sentiment summary
97%
Positive (4-5★)
1%
Neutral (3★)
1%
Negative (1-2★)