Review Insights · App Store
Cozi Family Organizer
Cozi · 391,889 ratings · ★ 4.8
4.8
★★★★★
391,889 ratings
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Top complaints - extracted from 13 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"items"
4 negative reviews mention this · 31% of all complaints
★★★★★ "Lots of bugs lately. Items disappearing off lists, items checked off on one list but not checked off on the other person’s (all while on a good connection)" - spacehazel
2
"list"
4 negative reviews mention this · 31% of all complaints
★★★★★ "Lots of bugs lately. Items disappearing off lists, items checked off on one list but not checked off on the other person’s (all while on a good connection)" - spacehazel
3
"been"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Attachment File Feature. The feature that is needed, the most is the ability to upload and attach files screenshots and photos to the events that you are putting in the note feature is good, but it could be so much better if it allowed the functionality to include …" - Crowbaby71
4
"years"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Attachment File Feature. The feature that is needed, the most is the ability to upload and attach files screenshots and photos to the events that you are putting in the note feature is good, but it could be so much better if it allowed the functionality to include …" - Crowbaby71
5
"something"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Recent Bug Makes It Unusable. My husband and I downloaded Cozi in 2021 and it’s been our go-to grocery app for years, but in the past couple of months it has stopped being useful - I will add something and it will vanish when my husband refreshes his list, or I will del…" - chatterjee
📋 All 13 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Attachment File Feature
The feature that is needed, the most is the ability to upload and attach files screenshots and photos to the events that you are putting in the note feature is good, but it could be so much better if it allowed the functionality to include screenshots, photos and files I’ve been requesting this for over two years
Recipe Adds Faulty
Have paid subscription. Cannot get recipe url to save.
Premium
You should have a monthly charge so not locked in for a year
Not android compatible
There’s no color coding on the calendar for android users making it less functional for some members of our family.
Lousy Layout
Layout sucks, too hard to find tasks and delete them. Mind you, I’m 27. Not some old boomer. The layout of this app is just absolutely horrendous and editing or deleting stuff is like going on a scavenger hunt with no list of items or clues to find the items.
Deletes list items
The entire point of the app is shared lists, but sometimes it randomly deletes items after you add them. It also has a lot of ads and a clunky UX, but that would be okay if it worked to maintain shared lists. Unfortunately it doesn’t.
No customer service
I’ve used this app since 2012, 14 years!!!! Has been amazing, but had an issue and the help link immediately sends you to a blank web site but won’t let you click the links within the help page on the app. I’ve been charged twice! $39. So if it doesn’t get resolved, they may have charged me $78, but it’ll be the end of our 14 year relationship and they won’t get any more referrals from me.
Recent Bug Makes It Unusable
My husband and I downloaded Cozi in 2021 and it’s been our go-to grocery app for years, but in the past couple of months it has stopped being useful - I will add something and it will vanish when my husband refreshes his list, or I will delete items that will reappear when he opens his. The solution has been for him to be the only one updating the list, which defeats the purpose of the app in the first place. Currently scouting out other apps that are similarly simple but that actually work.
Is this a joke?
The app won’t even work whatsoever, I can’t type anything. Nothing opens up… once you reopen it. It’s a black screen. Garbage. It’s probably all fake reviews on here.
Freezing
I just downloaded the app today, paying for the yearly subscription and I go to write in my 3rd date of events and the app keeps freezing. Why would I pay for something I can’t even put dates into? I’ve deleted the app, reinstalled it, fully updated my phone, turned it off and back on and it still freezes. It’s the only app giving me issues. Not worth being free, definitely not worth a subscription.
Total Garbage
Why should I have to pay to see a calendar? I will not pay I will find something better.
Lots of bugs lately
Items disappearing off lists, items checked off on one list but not checked off on the other person’s (all while on a good connection)
Constantly Freezing
This app would be revolutionary if it actually worked. Every time I click “add an event” the app completely freezes. I cannot click cancel or save. Just totally frozen. I completely close out of the app and go back in and the same exact thing happens again.
Sentiment summary
97%
Positive (4-5★)
2%
Neutral (3★)
1%
Negative (1-2★)