Review Insights · App Store
Crsel: Сarousel, Video Сollage
Crsel Sp. z o.o. · 2,644 ratings · ★ 4.8
4.8
★★★★★
2,644 ratings
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Top complaints - extracted from 17 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"work"
6 negative reviews mention this · 35% of all complaints
★★★★★ "Didn’t work. Kept freezing" - Hunttry
2
"doesn"
5 negative reviews mention this · 29% of all complaints
★★★★★ "COULD be great, but IS NOT. This app literally NEVER works. If it actually would work it would be great, but unfortunately it doesn’t. I highly recommend skipping this one." - HonestReview147
3
"been"
4 negative reviews mention this · 24% of all complaints
★★★★★ "Inconsistent Downloads. I really liked this app at first but when downloading the carousels, the layering of the content gets messed up between the app and the camera roll and it’s been taking me forever to fix it." - Iradece
4
"free"
4 negative reviews mention this · 24% of all complaints
★★★★★ "Didn’t work. Kept freezing" - Hunttry
5
"trial"
4 negative reviews mention this · 24% of all complaints
★★★★★ "SCAMMER/NO REFUND. I bought it to test out the free week trial, then pay $41 a yr, I realized it’s been a week, it took $41 and I went to go refund it because it’s a crazy amount being taken, now it’s not willing to refund." - namjooniestitties
6
"downloading"
3 negative reviews mention this · 18% of all complaints
★★★★★ "Inconsistent Downloads. I really liked this app at first but when downloading the carousels, the layering of the content gets messed up between the app and the camera roll and it’s been taking me forever to fix it." - Iradece
7
"free trial"
3 negative reviews mention this · 18% of all complaints
★★★★★ "Don’t bother, waste of money. I know it’s only $6 but I wasted money on that. The homepage doesn’t load and neither do the templates. I’m glad I didn’t the do the free trial which makes you pay $39.99. This app is a scam." - lol at nicknames
📋 All 17 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Mala experiencia
Error al exportar mis proyectos!
COULD be great, but IS NOT
This app literally NEVER works. If it actually would work it would be great, but unfortunately it doesn’t. I highly recommend skipping this one.
SCAMMER/NO REFUND
I bought it to test out the free week trial, then pay $41 a yr, I realized it’s been a week, it took $41 and I went to go refund it because it’s a crazy amount being taken, now it’s not willing to refund.
Don’t bother, waste of money
I know it’s only $6 but I wasted money on that. The homepage doesn’t load and neither do the templates. I’m glad I didn’t the do the free trial which makes you pay $39.99. This app is a scam.
App isn’t loading
Just downloaded it and app hasn’t been working / loading for over an hour
Не работает.
Может и функционал удобный, стикеры, шаблоны, идея. Но приложение не работает. Уже третьи сутки я не могу сделать пост, фотографии не вставляются, а если выходишь из редактирования, то некоторые фотографии удаляются. Хороший потенциал был, но к сожалению пользоваться больше не буду.
Crashes
The app doesn’t work properly and the previews don’t load. Once you click on a template it takes forever to lead and the only way to go back to the main screen is to exit app and re enter.
Keep crashing and I had to reset my project
Won’t work
App not opening
Why doesn’t the app launch after downloading it ?
Dont sign up!
Dont sign up for this app! When you sign up for the 3 day free trial they automatically use your information and charge you for the month. They are scamming people.
Inconsistent Downloads
I really liked this app at first but when downloading the carousels, the layering of the content gets messed up between the app and the camera roll and it’s been taking me forever to fix it.
Didn’t work
Kept freezing
Sneaky
This is one of those apps that gets you to buy the yearly subscription by being sneaky. I cancelled the yearly option right after downloading bc I just wanted to try the app. Instead of it canceling the subscription for 2026, it canceled for 2027 and charged me for the yearly this weekend.
Missed Trial = Full Year Charge
I accidentally subscribed to a 1-year plan after a free trial and immediately requested a refund.
I never used the app, contacted both Apple and the developer right away, but received no response at all from the developer.
For a photo app, forcing a full annual charge with no refund option-even when the service hasn’t been used-is extremely unreasonable, especially for students.
Lack of customer support and ignoring refund requests is very disappointing. I would not recommend this app due to poor transparency and no communication.
I never used the app, contacted both Apple and the developer right away, but received no response at all from the developer.
For a photo app, forcing a full annual charge with no refund option-even when the service hasn’t been used-is extremely unreasonable, especially for students.
Lack of customer support and ignoring refund requests is very disappointing. I would not recommend this app due to poor transparency and no communication.
Can’t cancel
App works fine but nowhere to cancel plan which just completely eliminates my desire to keep using the app.
K
Keeps crashing when you try to export your work
Not what I expected
The app doesn’t work as the templates would suggest that it does or should
Sentiment summary
97%
Positive (4-5★)
-0%
Neutral (3★)
3%
Negative (1-2★)