Review Insights · App Store
Cue: AI Note Taker & Recorder
44pixels · 3,310 ratings · ★ 4.5
4.5
★★★★★
3,310 ratings
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Top complaints - extracted from 41 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"free"
11 negative reviews mention this · 27% of all complaints
★★★★★ "NOT A FREE TRIAL. This was deceptive. Thought I was getting a free trial to check for accuracy and quality. One must pay to even see the transcript. Meanwhile they have taken your data!!!" - Mr No BS
2
"work"
9 negative reviews mention this · 22% of all complaints
★★★★★ "Didn’t work for even the first meeting. I was searching for a notetaking app and came across this because it’s highly rated…I even got the upgraded version. However, I tried it out last week on Thursday at noon and it’s now Monday night and it’s still “summarising” - bad first im…" - **ctr**
3
"subscription"
8 negative reviews mention this · 20% of all complaints
★★★★★ "Users be ware. This is a scam! Your card will be charged even when you are not subscribed to it, Apple won’t refund either. Impossible to cancel subscription. be warned this app is a scam! Apple allows scammers to operate but won’t take any responsibility…" - miczar2605
4
"trial"
8 negative reviews mention this · 20% of all complaints
★★★★★ "NOT A FREE TRIAL. This was deceptive. Thought I was getting a free trial to check for accuracy and quality. One must pay to even see the transcript. Meanwhile they have taken your data!!!" - Mr No BS
5
"recording"
8 negative reviews mention this · 20% of all complaints
★★★★★ "Great for meetings if you’re the one recording.. You can’t upload a recording and have it transcribed, it just errors out. You can email support about it, but you won’t hear back." - Mommy2jax
6
"charged"
7 negative reviews mention this · 17% of all complaints
★★★★★ "Users be ware. This is a scam! Your card will be charged even when you are not subscribed to it, Apple won’t refund either. Impossible to cancel subscription. be warned this app is a scam! Apple allows scammers to operate but won’t take any responsibility…" - miczar2605
7
"meeting"
7 negative reviews mention this · 17% of all complaints
★★★★★ "Didn’t work for even the first meeting. I was searching for a notetaking app and came across this because it’s highly rated…I even got the upgraded version. However, I tried it out last week on Thursday at noon and it’s now Monday night and it’s still “summarising” - bad first im…" - **ctr**
8
"immediately"
7 negative reviews mention this · 17% of all complaints
★★★★★ "Unauthorized charge!. Deceptive way to offer service and then charge my credit card even after I immediately unsubscribe after uploading your app. Just wanted to try; definitely will never use your app again after you swindling money from me" - TealZN
9
"cancel"
6 negative reviews mention this · 15% of all complaints
★★★★★ "Users be ware. This is a scam! Your card will be charged even when you are not subscribed to it, Apple won’t refund either. Impossible to cancel subscription. be warned this app is a scam! Apple allows scammers to operate but won’t take any responsibility…" - miczar2605
10
"notes"
6 negative reviews mention this · 15% of all complaints
★★★★★ "Worst app ever. I have had so many issues with this app and I get very frustrated everytime I reach out and receive an AI response and not someone who can help me. I’ve been charged multiple times, app crashed, and notes got deleted. I hate it here" - Sonia Pa
11
"summary"
6 negative reviews mention this · 15% of all complaints
★★★★★ "Must purchase to unlock. To get your meeting summary you must pay." - Doc 0tter
12
"doesn"
6 negative reviews mention this · 15% of all complaints
★★★★★ "Not great. I tried using this app a couple times during a meeting and it basically stopped recording in the middle of the meeting and then it doesn’t create a summary and there was no information received or recorded. This was kind of a waste of app." - Energize12345
📋 All 41 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Users be ware
This is a scam! Your card will be charged even when you are not subscribed to it, Apple won’t refund either. Impossible to cancel subscription. be warned this app is a scam! Apple allows scammers to operate but won’t take any responsibility for that
Didn’t work for even the first meeting
I was searching for a notetaking app and came across this because it’s highly rated…I even got the upgraded version. However, I tried it out last week on Thursday at noon and it’s now Monday night and it’s still “summarising” - bad first impression. Do not recommend.
NOT A FREE TRIAL
This was deceptive. Thought I was getting a free trial to check for accuracy and quality. One must pay to even see the transcript.
Meanwhile they have taken your data!!!
Meanwhile they have taken your data!!!
Worst app ever
I have had so many issues with this app and I get very frustrated everytime I reach out and receive an AI response and not someone who can help me. I’ve been charged multiple times, app crashed, and notes got deleted. I hate it here
Unauthorized charge!
Deceptive way to offer service and then charge my credit card even after I immediately unsubscribe after uploading your app. Just wanted to try; definitely will never use your app again after you swindling money from me
Must purchase to unlock
To get your meeting summary you must pay.
Crash!!!!
I tried this app at a conference and it crashes twice in the same day. Do. It use this app!!
Predatory. Negative launch experience.
I have not actually used the app for its function yet, however after downloading and opening the app you are hit with 5 different back to back subscription pop ups that all try to get you to sign up to a free trial that will charge you after 3 days or pay for a subscription.
Instant turn off, massive red flag. I will not be using it now.
Devs : whoever made the welcome sequence from this app should be fired. You should not have to close 10 different pop ups just to start using the all. Worse than predatory f2p mobile game scams.
Instant turn off, massive red flag. I will not be using it now.
Devs : whoever made the welcome sequence from this app should be fired. You should not have to close 10 different pop ups just to start using the all. Worse than predatory f2p mobile game scams.
Terrible bait and switch
Advertised free recording for test. Recorded two notes and now they are locked behind a paywall. Don’t use.
Crashes Non Stop
Can only use for a few seconds then it crashes immediately
Cancel SUBSCRIPTION
I need ti cancel and I can’t find how to do it
Not useful unless you pay to upgrade at $10 a week
Not useful unless you pay to upgrade at $10 a week
Call records option not available
Call records option not available please fix or update or check u r self why it’s not available this option
Beware
This junk app might work great, it might be the best AI note taker in existence. I will never know because I will never use it again after the first attempt.
I understand in-app purchases. I get the work that goes into developing an app like this. I would charge for it as well.
But someone made the moronic decision to wait until you record your first meeting, then lock your meeting summary behind a paywall. Not a one-time trial use, THEN make you pay. No, record your meeting, then lock your summary.
Here is why that is a monumentally stupid decision, and whoever made it should be fired:
1. I don’t get to actually trial your app. I don’t get to see how accurate it is, how efficiently the summary is designed, or any features beyond recording. Any dumb app can record. That’s been a basic phone function for 20 years. The only reason I can fathom for locking the very first use summary away, IS IF YOUR AI SUMMARY ABILITY SUCKS AND YOU WANT TO MAKE A CASH GRAB BEFORE PEOPLE FIND OUT.
2. It infuriates your potential customer BEFORE THEY EVEN USE YOUR APP. The app absolutely does not make it clear that you do not get even one single full use without paying. So I had a 40 minute meeting, go to enter my notes, and PAYWALL. This makes me feel like my notes, my job, my livelihood, are being held hostage. It’s like a person selling their home allowing someone to find financing to buy, but not letting them see the inside of the house until they sign a contract. Ok, no problem, I’ll go use FIREFLIES some other competitor.
I understand in-app purchases. I get the work that goes into developing an app like this. I would charge for it as well.
But someone made the moronic decision to wait until you record your first meeting, then lock your meeting summary behind a paywall. Not a one-time trial use, THEN make you pay. No, record your meeting, then lock your summary.
Here is why that is a monumentally stupid decision, and whoever made it should be fired:
1. I don’t get to actually trial your app. I don’t get to see how accurate it is, how efficiently the summary is designed, or any features beyond recording. Any dumb app can record. That’s been a basic phone function for 20 years. The only reason I can fathom for locking the very first use summary away, IS IF YOUR AI SUMMARY ABILITY SUCKS AND YOU WANT TO MAKE A CASH GRAB BEFORE PEOPLE FIND OUT.
2. It infuriates your potential customer BEFORE THEY EVEN USE YOUR APP. The app absolutely does not make it clear that you do not get even one single full use without paying. So I had a 40 minute meeting, go to enter my notes, and PAYWALL. This makes me feel like my notes, my job, my livelihood, are being held hostage. It’s like a person selling their home allowing someone to find financing to buy, but not letting them see the inside of the house until they sign a contract. Ok, no problem, I’ll go use FIREFLIES some other competitor.
Not great
I tried using this app a couple times during a meeting and it basically stopped recording in the middle of the meeting and then it doesn’t create a summary and there was no information received or recorded. This was kind of a waste of app.
DO NOT GET
1st of all, I got this app in hope it’ll help make my life less stressful. It brought me NOTHING but more stress. I spent last hour trying to open the app. Every time I click on it, it automatically closes out and brings me back to iPhone’s home Screen. I tried deleting it and reinstalling, and it does the SAME exact thing. Tried restarting my iPhone, cleaning out my memory & then trying it - same exact thing happens. If you are a busy professional who needs less chaos in their life, DO NOT EVEN DOWNLOAD THIS APP. If the creators of it can’t make sure the very basics of the app work, do you truly believe that more complex features of it WILL? There are 4 other AI note taking apps I found, choose ANY other but this one.
Fraudulent app
App doesn’t work as described. The free trial is a BS there’s no free trial, the app charged my card when I signed to 3 days free trial and the charged my card immediately. I canceled the supposed free trial on the app and they still trying to charge me after cancellation. There’s no customer service. Support chat ended with without any other option to continue.
Basically a pay wall
I tried this app for helping me translate audios for a language I’m learning. I don’t know if this is how others feel, but my experience was that I couldn’t access any notes or transcript until I signed up for the free trial service and eventually paid. Giving it a one star because of this!
I’m going to lose my job
Terrible app, I’ve been trying to retrieve my summary and it keeps buffering. I’m going to lose my job if I can’t retrieve this summary the meeting was Thursday and today is Friday and it still hasn’t giving me the summary what can I do I put all my eggs in this basket literally
Terrible experience doesn’t work
I had to pay for the 1yr premium ($99) immediately (it comes with 3 day trial). Didn’t work. Keeps showing error. Can’t even cancel the membership. The only option I’m getting is signing out. But no canceling options
Stuck in summarizing mode 😭🤯
I fell in love with this app and was relying on it to help me through and incredibly busy period at work. Started to use it and all of a sudden it’s stuck in summarizing mode and can’t “hear” any other conversations. Just after I paid for a year in full and had trusted the app to help me. My head hurts just thinking of how foolish I felt relying on an AI tool to help me stay on track. If this can be fixed I’d be overjoyed.
DON’T WASTE YOUR TIME
This is the most useless and inaccurate AI note taking summary I’ve ever seen. On top of that, Cue will not let you cancel your free trial or subscription and disputes must be resolved with Apple Pay or Google Pay. I’m filing a complaint with my state attorney general and suing Cue in small claims court.
Doesn’t work
Tried it twice, it says no speech was detected. Did it even try?
Not free
Couldn’t record and access a single transcript without giving payment info.
Not free
Said it was free, it wasn’t.
Background listening … (except when you need to have notes taken for phone conferences).
Downloaded it.
Thought I could focus entirely on the phone meeting/conversation and ignore the notes.
I was wrong.
Cranked the app, started the new note taking…
As soon as the phone meeting started it goes on pause.
12 mins into the meeting I noted it wasn’t recording anymore.
Stuck at 24sec.
Garbage.
Thought I could focus entirely on the phone meeting/conversation and ignore the notes.
I was wrong.
Cranked the app, started the new note taking…
As soon as the phone meeting started it goes on pause.
12 mins into the meeting I noted it wasn’t recording anymore.
Stuck at 24sec.
Garbage.
Issues with cancellation
Tried cancelling app and its impossible.
Sucks
Dont waste time or money this app does not work as described. It’s also super expensive for the premium and for what? Do not recommend.
No free trails
It says 3 days free but from the first use it locked and forced to paid first to show the text
Won’t let me refund my purchase
Trialed with the three days, got charged 99.99 immediately and tried to contact via email then was told I couldn’t do anything about it even though the refunds said I could receive one if I used less than 6 times, I only used it twice and had it for four days. The email on their website was wrong and had to speak to an AI agent to see their correct email.
Support🤯
This is the worst subscription experience I’ve ever had.
It’s impossible to find where to cancel - not in the app, not in the settings. Everything is confusing and lacks transparency.
Contacting support is another challenge - there is no clear or easy way to reach them.
It honestly feels like this is done on purpose so users can’t cancel and continue being charged.
Very frustrating experience. I do not recommend this app.
It’s impossible to find where to cancel - not in the app, not in the settings. Everything is confusing and lacks transparency.
Contacting support is another challenge - there is no clear or easy way to reach them.
It honestly feels like this is done on purpose so users can’t cancel and continue being charged.
Very frustrating experience. I do not recommend this app.
Only wants you to get Cue+
It didn’t mention needing a paid version to do the simplest thing. I needed to do a transcript of a recording for school and the microphone on my Chromebook doesn’t work. This meant that I couldnt use voice type. I let it record my audio for 30 minutes. It Finished, and loaded. It showed me a summary and I paused for a second. It then immediately locked me out of the transcript, telling me to get cue +. I don’t know what I’m gonna do now.
Why can’t I copy transcripts?
I was able to copy transcripts directly and now you have replaced that copy option with some share link which add two steps . Why ? We pay for the subscription And we get this back ?do better .
Absolutely horrible zero stars
Don’t try to contact because this company is in Pakistan and doesn’t have a real customer service
Do not get!
I canceled my subscription before the trial was over and they still charged me. When I asked them to cancel my account, they said it will take 30 days and they are not responsable for any upcoming charges.
no!!
didnt record when needed it. and then have been charged mult times after requesting a cancellationl
Waste of time and lost my recording
Requires you to buy to get your recording. Makes you think you ca have a free version but it’s to trick you. Super deceptive.
Scam
Immediately try to charge you 100 for an annual subscription. Don’t let you try it for free first. No delete account option
Great for meetings if you’re the one recording.
You can’t upload a recording and have it transcribed, it just errors out. You can email support about it, but you won’t hear back.
Expensive and low quality
At $7.99 a week, I expect to be able to at the very least open the transcript for a meeting that happened today. Or the meeting that happened yesterday. However, I am only having to download the transcripts as a PDF and have another AI platform actually create meeting notes for me. This is not worth the cost and is a hassle to use. The app does a good job at transcribing notes, but actually making them functional is where the problem is. Would not recommend - I actually want a refund for the last three weeks.
Not impressed
Takes forever to summarize. App is still summarizing a recording from a week ago.
Sentiment summary
87%
Positive (4-5★)
2%
Neutral (3★)
11%
Negative (1-2★)