Review Insights · App Store
CVS Health
CVS Pharmacy · 1,582,560 ratings · ★ 4.7
4.7
★★★★★
1,582,560 ratings
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Top complaints - extracted from 52 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"pharmacy"
10 negative reviews mention this · 19% of all complaints
★★★★★ "Customer service sucks. I needed a cabinet unlocked for Mucinex. Asked a pharmacy tech for help. She talked to someone in the pharmacy and assured me someone with a key would be right there. I waited 15 minutes and left apparently you don’t need my business." - 99pathfinder
2
"prescriptions"
8 negative reviews mention this · 15% of all complaints
★★★★★ "Pharmacy part of app is lousy !. If you send a message to your pharmacy, I found out they can't respond to you via the app ?? You put in a message and it says they will get back to you shortly... next message is that they completed the request ??? Also, The button for a …" - tj4shee
3
"store"
6 negative reviews mention this · 12% of all complaints
★★★★★ "App sucks. Where is my account number. Store says have to link CVS to extra care account. Online it says tap show card. Excuse me, where? In another place it says go to profile. Ok, now what? I think reward program is a scam" - Bob16598c
📋 All 52 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Customer service sucks
I needed a cabinet unlocked for Mucinex. Asked a pharmacy tech for help. She talked to someone in the pharmacy and assured me someone with a key would be right there. I waited 15 minutes and left apparently you don’t need my business.
You broke this app
Unable to see scripts ready to pick up. App keeps asking for settings. Everything was working great and then you broke it. Nothing works.
Thinks I’m a woman named Edward.
Prolly not the apps fault. Some idiot didn’t do his job right.
App sucks
Where is my account number. Store says have to link CVS to extra care account. Online it says tap show card. Excuse me, where? In another place it says go to profile. Ok, now what? I think reward program is a scam
Ordering proscriptions sucks!! Period!!
It sucks!!
Sucks!!!
This pharmacy is very disappointing!!
Pharmacy part of app is lousy !
If you send a message to your pharmacy, I found out they can't respond to you via the app ?? You put in a message and it says they will get back to you shortly... next message is that they completed the request ??? Also, The button for a prescription ready for a refill takes me to a list of prescriptions but then I have to search the list and look for any that could be refilled... what a waste of an app. Does any of your programming team actually use this ? I am a developer... this app is a mess !
Terrible service
Cannot get to a live person and chatbot is not very user friendly
Prescriptions
My prescriptions will randomly show up. Then when and if they do I can’t always refill them and wind up having to call instead of being able to use the app.
Most items out of stock
CVS has gone way downhill! If I have to have it shipped, might as well shop Amazon!
NOT user friendly
Always an issue with app and dealing with in store. I out all my information in the app and store personnel tells me it’s not there. Very frustrating!!!!
Tech issues for months!!!
My rewards and savings tab is not working for months saying it’s a cvs tech problem but yet my husband can access our account on his app with no problems.
Never works
Time and time again I have yo go back and straighten out my account info. They keep mixing up the members of my family and confusing account info so that now I don't know who has what and cannot login... again.
Tedious process to sign in
I shouldn’t have to endure a full background check to enter your app🙄
Sucks
Worst app ever
Terrible service
The staff working at the store is rude and provides poor customer service
Pharmacy online for child
Unable to add my child in app
Daily spam notifications
App sends daily spam notifications begging for engagement, but there doesn’t seem to be any way to get it to send a notification when my prescription is ready for pickup and I have to rely on sms
Extra care card not honored
So what is the deal? I will not pay for this anymore since you’re not honoring my account!
Locks up terrible
Constantly locks up during login
Waaay too much information!
Very tedious to find ANYthing. A total waste of time and space-
Bot contacted when script is ready for p/u. Husband went to p/u not notified scripts ready for wife
Horrible no one goes out of there way to inquire about other family members or to have all scripts filled at one time!
Pharmacy updated my entire profile when I asked them NOT to
Pharmacy makes unauthorized changes to customer accounts
CVS app
I keep getting messages but app won’t let me sign in. Says it can’t find me yet I get noticed I have prescriptions ready
Sign in errors
I entered all required info when creating my acct however I cannot access/login on the app! Please help!
Can’t print vaccine history
I’ve tried everything and this app will not allow me to print out my vaccine history! The worst pharmacy app ever. Walgreens is so much better.
Not able to place order via app
With lates app updates, not able place prescription order. Website order works
Can’t see my prescriptions
Can’t see my prescriptions
Can’t view any rx
This is the most aggravating app I have ever used
STOP FIXING WHATS NOT BROKEN!!!
You change your app every time I turn around and there’s always a glitch. I’ve been going in circles trying to get to my prescriptions and keep taking me back to the same place I put in my email my phone number my birthday and it says let’s get started. I go ahead and do it again. It takes me straight back there! You guys used to have the best app in town and I don’t know why but every time I turn around you have changed something again It is worthless right now. I can’t see my prescriptions even though it’s got all my information it even shows me my email address but yet I still can’t get to my prescriptions. Nice work guys! Utterly ridiculous!
Disappointed
It’s been running slow plus some of my coupons did not come off at checkout and I didn’t get any of extra bucks back.
Where is history?
None of my prescriptions are in the app?
Hard to use
Bad
Really slow and hard to find the info you need.
See title.
Difficult to navigate and find what I need.
This app is difficult to navigate and find what I need.
The app works when it want too
There is always a delay and now the app is not calculating my extra bucks correctly for the pass 2 days
Frustrated
Every time I try to login I never can, even when entering my password from my list where it was saved with a corresponding date from the last time I attempted to use the app!
Complete mess
None of my prescriptions are actually listed in the app, even though my profile and insurance info is all correct. So the app is completely useless because I can’t actually manage anything.
SLOW and GLITCHY
I love CVS, but we’re in 2026. This app feels like it’s from 2007. It’s glitchy and slow. It hasn’t improved in the last 10 years. Order information is inaccurate. Search function is horrible. I have Care Pass Plus and I may need to cancel because the app is so horrible. With Amazon coming out with its own pharmacy, I fear CVS may be in trouble if its app can’t get with the times.
Change address
Hard to change move phamacy location change from 1 CVs to another. Will not show locations when I type in town and zip (Webster Ma) app says change from the options menu but “options” is no where to be found.
The store looks like it’s closing.
No one at the front counter. Can’t get anyone to help when you press the button for help. You need to do better CVS.
Terrible
Do not use this app.
?
I can’t see my prescriptions anymore!
Used to love it
Over the past few months coupons that I had sent to my card have disappeared. When this happens I leave the store with nothing. I’m not paying full price for something when I know for a fact I had a coupon for that. Sometimes I will check my app later and they have magically returned sometimes they don’t. CVS needs to fix this or I just won’t shop there anymore.
Mr Nelson
App isn’t user friendly
Pharmacy
App doesnt work correctly
Not user friendly
After update it just became more confusing to use.
App is large in size, no dark mode and slow to load
The app takes around 5-10 seconds to load all the tabs in the bottom , no dark mode, and the app size for a pharmacy app is too large to be around 700 megabytes. They need to slim the app and take up less space on the phone!
Card
Where is my card?
how to quit?
there seems to be no way to inform CVS that my health insurance has switched my pharmacy from CVS to another pharmacy.
+ 2 more in the clipboard copy
Sentiment summary
93%
Positive (4-5★)
3%
Neutral (3★)
5%
Negative (1-2★)