Review Insights · App Store
CyberGhost: Safe & Private VPN
CyberGhost SRL · 39,049 ratings · ★ 4.2
4.2
★★★★★
39,049 ratings
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Top complaints - extracted from 13 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"doesn"
4 negative reviews mention this · 31% of all complaints
★★★★★ "Very unreliable, constantly broken app. App stops working constantly and asks you to subscribe when you’re already signed in with a subscription. At least once a week it just doesn’t work and the service is down. customer support says “restart your phone”…wow. it’s been doing th…" - CGM1025
2
"work"
4 negative reviews mention this · 31% of all complaints
★★★★★ "Very unreliable, constantly broken app. App stops working constantly and asks you to subscribe when you’re already signed in with a subscription. At least once a week it just doesn’t work and the service is down. customer support says “restart your phone”…wow. it’s been doing th…" - CGM1025
3
"been"
4 negative reviews mention this · 31% of all complaints
★★★★★ "Very unreliable, constantly broken app. App stops working constantly and asks you to subscribe when you’re already signed in with a subscription. At least once a week it just doesn’t work and the service is down. customer support says “restart your phone”…wow. it’s been doing th…" - CGM1025
4
"working"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Very unreliable, constantly broken app. App stops working constantly and asks you to subscribe when you’re already signed in with a subscription. At least once a week it just doesn’t work and the service is down. customer support says “restart your phone”…wow. it’s been doing th…" - CGM1025
5
"down"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Very unreliable, constantly broken app. App stops working constantly and asks you to subscribe when you’re already signed in with a subscription. At least once a week it just doesn’t work and the service is down. customer support says “restart your phone”…wow. it’s been doing th…" - CGM1025
6
"phone"
3 negative reviews mention this · 23% of all complaints
★★★★★ "Does not do anything. Tried it on my iPhone didn’t do anything ,they say it’s a free trial when you cancel you still get charged $9.99 it’s a ripoff" - jahs student
7
"doesn work"
3 negative reviews mention this · 23% of all complaints
📋 All 13 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Does not do anything
Tried it on my iPhone didn’t do anything ,they say it’s a free trial when you cancel you still get charged $9.99 it’s a ripoff
Very unreliable, constantly broken app
App stops working constantly and asks you to subscribe when you’re already signed in with a subscription. At least once a week it just doesn’t work and the service is down.
customer support says “restart your phone”…wow. it’s been doing this for over two years and that’s your answer. great it’ll work for a minute…but you’ll never acknowledge the actual problem.
customer support says “restart your phone”…wow. it’s been doing this for over two years and that’s your answer. great it’ll work for a minute…but you’ll never acknowledge the actual problem.
NO SE DEJEN ENGAÑAR
Al principio la app te va funcionará bien pero literal después de mes es una completa mierda. Literal sino me robo mi dinero
Doesn’t work
The money has been debited. The app isn’t working
Never had a issue
Issues can’t connect on any of my Apple devices fix has not been working the last 3 months iPhone 14 15 16 17 and m5 iPad
NO TE REEMBOLSAN
Se anuncia como que te reembolsa si no te gusta el servicio en un plazo de 45 días y es FALSO!!!
Disney plus
No puedo cambiar a región de México, no sirve su app
Doesn’t work
Trash, paid to have it work on yt while im out of the country wasted what little money I had to this dirt.
Scam
They offer you free trial but they charge you the hole month price without the free trial, don’t put your credit card to those scammers
Reconnection issues
It might be because my phone had a massive data leak, which caused my string of passwords to be extorted, but I paid for 2 years of vpn use and it’s always disconnecting and reconnecting. If I paid for 2 years of vpn use, I don’t want to see that they’ll be a potential risk of my data being leaked if I’m hooked onto a server. That’s the whole reason why I bought 2 years of vpn servers so that I wouldn’t risk my data being leaked, to remain protected and being exposed by my actual location. All of the servers I’ve been connected to like Germany and Italy aaaallll say that there’s a potential of data being leaked and to disconnect, that’s not the service I bought for. I’ve documented and have been monitoring everything though. Even switching protocols it does not work. If I bought service of VPN server use, why would my location and data sttiiillllll be leaked?
Bad app
Bad app. Sometimes it doesn’t connect to server and ruins my internet. I deleted it because my whole internet is down. Also every time it quit from my account so I should relogin and deletes my favorite servers.
Slow
VPN is slow breaks your network down and frequently disconnects
Please Fix
This latest improvement warms my phone and I find the connection a little slow unlike the blue VPN application
Sentiment summary
81%
Positive (4-5★)
4%
Neutral (3★)
16%
Negative (1-2★)