Review Insights · App Store
Deliveroo: Food & Shopping
Deliveroo · 200,358 ratings · ★ 4.6
4.6
★★★★★
200,358 ratings
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Top complaints - extracted from 74 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"order"
26 negative reviews mention this · 35% of all complaints
★★★★★ "Very late Delivery. Even after choosing priority delivery, thrice my delivery man changed. What’s that? I am ordering from the United States for my daughter in Wales, but delivery is awful." - Mrs Eswar
2
"service"
19 negative reviews mention this · 26% of all complaints
★★★★★ "Bad attitude from the driver. The service is very bad. I had an incident with the driver throw garbage next to my house when I called them no action is taken." - Saeeed77
3
"food"
18 negative reviews mention this · 24% of all complaints
★★★★★ "Horrible Customer Service. My delivery driver took my food but the Deliveroo support couldn’t do “anything about it” so I paid for food I never received and got told I’m pretty much on my own." - brandyford77
4
"delivery"
14 negative reviews mention this · 19% of all complaints
★★★★★ "Very late Delivery. Even after choosing priority delivery, thrice my delivery man changed. What’s that? I am ordering from the United States for my daughter in Wales, but delivery is awful." - Mrs Eswar
5
"deliveroo"
11 negative reviews mention this · 15% of all complaints
★★★★★ "Can only use if you have a UK phone #. Traveling to London, wanted to have something DoorDashed to my room. DoorDash directed me switch to Deliveroo, which then wouldn’t allow me to sign up. Terrible all around from both services." - 🌹🎃yeet yeet🎃🌹
6
"driver"
10 negative reviews mention this · 14% of all complaints
★★★★★ "Bad attitude from the driver. The service is very bad. I had an incident with the driver throw garbage next to my house when I called them no action is taken." - Saeeed77
7
"customer"
9 negative reviews mention this · 12% of all complaints
★★★★★ "Poor customer service. They do a poor job of resolving customer issues! The pin on the app is sometimes incorrect and doesn’t align with the delivery address. When that happens, they do nothing for you!" - JDMR1977
8
"customer service"
9 negative reviews mention this · 12% of all complaints
★★★★★ "Poor customer service. They do a poor job of resolving customer issues! The pin on the app is sometimes incorrect and doesn’t align with the delivery address. When that happens, they do nothing for you!" - JDMR1977
9
"wrong"
8 negative reviews mention this · 11% of all complaints
★★★★★ "Worst experience ever. I have use this app for almost 4 years every day I always order and use it , the thing is i make multiple excuses for them each time they deliver it wrong, or cold , with knowing that the take 950 fils to each delivery, every day the deliv…" - MariamAvi
📋 All 74 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Bad attitude from the driver
The service is very bad. I had an incident with the driver throw garbage next to my house when I called them no action is taken.
Very late Delivery
Even after choosing priority delivery, thrice my delivery man changed. What’s that? I am ordering from the United States for my daughter in Wales, but delivery is awful.
Can only use if you have a UK phone #
Traveling to London, wanted to have something DoorDashed to my room. DoorDash directed me switch to Deliveroo, which then wouldn’t allow me to sign up. Terrible all around from both services.
Poor customer service
They do a poor job of resolving customer issues! The pin on the app is sometimes incorrect and doesn’t align with the delivery address. When that happens, they do nothing for you!
Time
Slower than promised and good luck talking to costumer service no response no way to get refund if order not delivered
Awful app, sucks
2 hours for 2 bagels. Constant issues. App sucks
Bas service
They called me twice to inform me that the driver couldnt carry the items in his vihcle. They asked me to go to help to discard the items because the driver can not carry them. When I asked to provide another driver , they said that they can not do that. If the items can not be carried then please do not put them in the display . People doesnt like to get credited because the company cant deliver. It is very upsetting.
Never using this app again
Terrible customer service, they don’t value their customers or bother to respond to email queries regarding refunds.
Horrible Customer Service
My delivery driver took my food but the Deliveroo support couldn’t do “anything about it” so I paid for food I never received and got told I’m pretty much on my own.
.
I did not received the order
لا يوجد متابعة ولا خدمة عملاء
عند المحاولة للوصول لخدمة العملاء يتعذر وعند فقد اي شيء من الطعام لا نستطيع الرجوع للابلكيشن .. للأسف العروض المتاحة لا تستطيع تطبيقها ولا يوجد موظف للشكوى
كاتبين السايق بيوصل طلب اول وبعدين طلبي !!!!
مكتوب يوصل طلب اول وبعدين طلبي طالبه برد انا!!! اذا وصل ذايب راح تردون فلوسي
Terrible
The app literally just says “oops there was an issue” everytime I try to place any orders. Just use a different food delivery app this isn’t good
Slow, cold food, redundant charges
Pay extra for slow, cold food
Worst experience ever
I have use this app for almost 4 years every day
I always order and use it , the thing is i make multiple excuses for them each time they deliver it wrong, or cold , with knowing that the take 950 fils to each delivery, every day the delivery get worst and the customer service didn’t help much the made it worst by returning to the app account 650 fils 😂😂😂 , they get greedy and each year they increase the delivery fees even in same area?
I always order and use it , the thing is i make multiple excuses for them each time they deliver it wrong, or cold , with knowing that the take 950 fils to each delivery, every day the delivery get worst and the customer service didn’t help much the made it worst by returning to the app account 650 fils 😂😂😂 , they get greedy and each year they increase the delivery fees even in same area?
Awful service always
Always late even when paying for priority delivery. Food consistently cold when it arrives. Can’t wait to delete the app
Delivery was delayed
Map problem !!
خدمة عملاء بطيئة
يوصلني الطلب ناقص و حاطين شات AI للرد على المشاكل شنو استفيد ولا عرفت ارد قيمك المبلغ للطلب الناقص ! اخر تعامل و اخر طلب من هذا الابلكيشن
Bad
Very bad
Service fees way too high
Service fees are way too high. Uber Eats much more reasonable
customer service that HATES their customers
I have never experienced such disdain for customers. I ordered something that was supposed to take 30 minutes. After 90 minutes had gone, I asked if they could just cancel the order. The customer service team kept stalling (please wait while i check. i am still checking. i’m checking. forwarding this to a manager. i’m still checking).
Finally two hours in a completely wrong order gets to delivered to me and Surprise! they can’t do anything now because it was delivered! Funny how stalling works?
I sent a picture of what I received and asked for a refund. “please send another photo” sent another one. “please send another photo again” “sorry we can’t do anything without more photos”
I ordered at 10:30. eta was 11. Finally at 1:20 they agreed to refund my money.
Absolutely shocking HATRED for their customers like I’ve never seen.
Finally two hours in a completely wrong order gets to delivered to me and Surprise! they can’t do anything now because it was delivered! Funny how stalling works?
I sent a picture of what I received and asked for a refund. “please send another photo” sent another one. “please send another photo again” “sorry we can’t do anything without more photos”
I ordered at 10:30. eta was 11. Finally at 1:20 they agreed to refund my money.
Absolutely shocking HATRED for their customers like I’ve never seen.
Unbelievable
Idk what yall are ordering on here it’s popping up literally nothing immediately deleting, I gained nothing but a headache from this experience.
القهوه لذيذ التوصيل سيء
التوصيل سيء
Don’t try them
They offered a welcome AED 50 for the following first order, they didn’t redeem it to me!, however, when I tried to communicate with Deliveroo admin, I was really surprised with their bad reply and coordination, ended with waisting my time with communication with them for no result!
Not recommended
Slow service and no way to get in touch with customer service.
Late delivery
Order was delayed 35 minutes after Iftar
Scam
Ordered food through this app from African Tasty Foodies”. Waited for 2 hours and no call no show. I called the supposedly restaurant and they lied and said they were on their way. I called back an hour later and no one answered. What a WASTE! You all are pathetic! And “Deliveroo” really needs to hold restaurants like this accountable which they are not. I should’ve used “Uber Eats”!
J'ai commandé à manger via cette application chez “African Tasty Foodies”. J'ai attendu deux heures sans que personne ne vienne. J'ai appelé le restaurant, et ils m'ont menti en disant qu'ils étaient en route. J'ai rappelé une heure plus tard, mais personne n'a répondu. Quel gâchis ! Vous êtes vraiment lamentables ! Et Deliveroo devrait vraiment responsabiliser les restaurants comme celui-ci, ce qu'ils ne font pas. J'aurais dû utiliser Uber Eats !
J'ai commandé à manger via cette application chez “African Tasty Foodies”. J'ai attendu deux heures sans que personne ne vienne. J'ai appelé le restaurant, et ils m'ont menti en disant qu'ils étaient en route. J'ai rappelé une heure plus tard, mais personne n'a répondu. Quel gâchis ! Vous êtes vraiment lamentables ! Et Deliveroo devrait vraiment responsabiliser les restaurants comme celui-ci, ce qu'ils ne font pas. J'aurais dû utiliser Uber Eats !
Used to be good
It used to be a reliable app . Lately I have had a lot of problems with deliveries . Drivers appear to steal the food . You follow the arrival on the app, from one second to another the status changes to “delivered”, yet there was no doorbell ring , nothing . The picture provided is photo of the bag on the street. But when you go outside same minute, there is nothing . Order vanished , though no people on the street . Problems with delivery two days in a row . I order more then once a day . But it is frustrating because “re-delivery” takes 1,5 hrs . I d say my personal stats is 3 times out of 10 you going to have an issue and have to deal with it . 7/10 you will be find . Can’t give high star rating . Come up with system that controls drivers .
Bad app
GPS feature of app took the wrong address from current location and didn’t let us edit right after placing it.
Wong & missing order
My order is missing and one of order also is wrong
Usually not bad
Recent order was not delivered, impossible to contact anyone for assistance.
Horrendous Customer Service
My girlfriend placed an order for dinner which had missing items. There was no reimbursement and instead it had to be escalated to the “global resolutions team” for investigation. I then placed an order for myself since my dinner was what was missing and it never arrived. Support was unhelpful with both issues and frankly, the customer service standards are far below similar apps (not just the big ones like uber eats but also more local/regional apps like smood and talabat).
Garbage
Don’t bother with this app. Tried delivering something for my partner in London and somehow a closed restaurant accepted it. Wasted their drivers time because even though I contacted support 2 times, none of them could cancel the order. 4 hours later, the driver dropped it off at the wrong place. I contacted support again, and guess what? They can’t refund me for a delivery that never arrived AND took 4 hours to “deliver”. Ridiculous
يتاخر
ههههه
Hate it
Expensive shipping fees PLUS app fees. Plus if you dont live in the city center you have very little choixe and shipping becomes 5-6€
Great restaurant options, but delivery time is was longer than all other food delivery apps!
Love that it has delivery for restaurants that other apps don’t have, however, their delivery time is always ridiculously longer than all the other food apps! For example, It took 45-60’ minutes to deliver 4 ginger tea’s, to my work place which is 10 min driver away.
Bad customer service
The driver took the order then he went to some other places for half an hour, then he came to me, so the food was very cold and when I reported that at the application I got 7 pounds out of 40 pounds that I paid for a cold food !! The worst service and the worst customer service ever !!
DONT ORDER
Ordered food and it was never delivered, I tried to use the help page and there was no option to getting money back or any sort of food/credit back. DO NOT USE!
Worst service
They don’t send all orders.
Translation Features
It would be great if we could add a translation feature for the restaurants as well as an edit menu for restaurants to ask for certain things on and off the pizza.
Deliveroo plus
I cancelled the Deliveroo plus subscription but it still renewed it in its own
سيء
سيء ولايوجد دعم فني ولا موظفين وتاخير والطلبات دايم تتكنسل فجاه بدون الرجوع للعميل وابلاغه .. لذلك فاشل بجميع المقاييس ولا انصح بالتعامل معه يوجد تطبيقات افضل منه بكثير واكثر مصادقيه مثل طلبات وكيتا وغيرهم
Cold food
It came late and is was very cold,un eatable 👎🏻👎🏻👎🏻
توصيل متأخر جداً جداً جداً
توصيل متأخر جداً جداً جداً
تطبيق فاشل
موظفين خدمة العملاء فاشلين
فاشل
تكفى مو منطقي اني اطلب منكم بس ماكو طريقة اكلمكم ان مستحيل!!!
Bad app
its one of the badest app in all of deleviery apps i ordered a food and it was too late they didnt cancle it then next day i ordered another order and also its takes 3 H
Don’t trust!
Delivery driver stole a bag of food worth $80. I got 4/5 bags I was supposed to receive and the restaurant I ordered from confirmed they gave him 5 bags. Deliveroo got back to me 6 hours later asking for a picture of the food and the receipt next to it. Obviously the food we DID receive was eaten and gone and because of that Deliveroo wouldn’t compensate me. Being scammed for food is embarrassing and clearly the driver needed the food more than my coworkers and I so I hope he gets the karma that he deserves.
Stupid app with stupid algorithms
No idea how their algorithm works when calculating eta and selecting which customers or order to pickup and deliver first. I paid the subscription, premium everything, and order multiple times. Every time gives me a bad experience, the food is cold af when delivered. Definitely not going to use again, Uber Eats, hungry panda works way better
Order missing
In my order creme Carmel was missing
+ 24 more in the clipboard copy
Sentiment summary
91%
Positive (4-5★)
3%
Neutral (3★)
6%
Negative (1-2★)