Review Insights · App Store
Dext: Expense Tracker
Dext Software Limited · 6,786 ratings · ★ 4.8
4.8
★★★★★
6,786 ratings
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Top complaints - extracted from 17 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"receipts"
4 negative reviews mention this · 24% of all complaints
★★★★★ "If I could leave a 0 star I would. DO NOT sign up for Dext. I’ve been trying for months to end my service with them and get no response. I’m going to have to close my credit card they have on file. Use QuickBooks receipts instead. This is not a US company and they have no w…" - reese2219
2
"receipt"
4 negative reviews mention this · 24% of all complaints
★★★★★ "If I could leave a 0 star I would. DO NOT sign up for Dext. I’ve been trying for months to end my service with them and get no response. I’m going to have to close my credit card they have on file. Use QuickBooks receipts instead. This is not a US company and they have no w…" - reese2219
3
"trying"
3 negative reviews mention this · 18% of all complaints
★★★★★ "If I could leave a 0 star I would. DO NOT sign up for Dext. I’ve been trying for months to end my service with them and get no response. I’m going to have to close my credit card they have on file. Use QuickBooks receipts instead. This is not a US company and they have no w…" - reese2219
4
"service"
3 negative reviews mention this · 18% of all complaints
★★★★★ "If I could leave a 0 star I would. DO NOT sign up for Dext. I’ve been trying for months to end my service with them and get no response. I’m going to have to close my credit card they have on file. Use QuickBooks receipts instead. This is not a US company and they have no w…" - reese2219
5
"until"
3 negative reviews mention this · 18% of all complaints
★★★★★ "Upgrade and Charges. I’m having a hard time getting a hold of someone to help me. I upgraded from plus to premium and was charged for both transactions, but still have plus. I can’t finish scanning my expenses until this gets upgraded. Not sure if I’m going to …" - 5_Saga
6
"deleted"
3 negative reviews mention this · 18% of all complaints
★★★★★ "No price listed in App Store. When I download an app that does not show up front pricing, but wants my CC info for a free trial... <DELETE> Why is it so hard for businesses (marketing) to be honest from the start. 2 stars for that. As soon as I was offered a free trial,…" - Apple4-2Long2quit_now
7
"number"
3 negative reviews mention this · 18% of all complaints
★★★★★ "Receipt Extraction. I’m trying to file my taxes and do not have an easy clear option to help me extract my scanned documents. There is no contact information for Customer service that will help make this easy for me. That should be number one priority is Cust…" - gideonsol
📋 All 17 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Coding
When you type the description, you can’t even see the field
If I could leave a 0 star I would
DO NOT sign up for Dext. I’ve been trying for months to end my service with them and get no response. I’m going to have to close my credit card they have on file. Use QuickBooks receipts instead. This is not a US company and they have no way to get in touch with.
Major problem
The app is alright except it would unexpectedly switch between cameras from one to another lens which misalign your page to scan. It is so annoying cause you have to constantly to frame your page and at the same time try to focus. :/ I have reported problem over six months ago and still no fix. It is 1 star rating as it makes it useless unfortunately.
Horrible
Don’t bother with this. Horrible customer service. I have even tried to cancel and nothing. Can’t get my money back.
Upgrade and Charges
I’m having a hard time getting a hold of someone to help me. I upgraded from plus to premium and was charged for both transactions, but still have plus. I can’t finish scanning my expenses until this gets upgraded. Not sure if I’m going to keep this. I thought it would be easier. 🤦🏾♀️
Receipt Extraction
I’m trying to file my taxes and do not have an easy clear option to help me extract my scanned documents.
There is no contact information for Customer service that will help make this easy for me.
That should be number one priority is Customer Service Contact information.
I do Not Recommend anyone use this app!.???
Any help would be a big Surprise!!...
There is no contact information for Customer service that will help make this easy for me.
That should be number one priority is Customer Service Contact information.
I do Not Recommend anyone use this app!.???
Any help would be a big Surprise!!...
Worst app ever!
Garbage
Why need my phone number for
I don’t get why these apps asking for unnecessary info. Why you need my phone number for? I am already getting tone of robocalls. Just sell the app for money.
Data miner
Requires your email, phone number, etc to function. DELETED
New update deleted my most recent pics
I did the update over the weekend without thinking about now I lost my most recent receipts.
Broken
Just updated now the app won't even open
Doesn't work
Says to go to settings to enable camera access but there is no setting rendering the app essentially uselessness
Unusable UX
The design and UX of this app makes me cringe every time I open it - it's horribly outdated. I'm sticking with Expensify.
No price listed in App Store
When I download an app that does not show up front pricing, but wants my CC info for a free trial... <DELETE>
Why is it so hard for businesses (marketing) to be honest from the start. 2 stars for that. As soon as I was offered a free trial, I knew there would be a “hook”. Deleted without even trying.
Why is it so hard for businesses (marketing) to be honest from the start. 2 stars for that. As soon as I was offered a free trial, I knew there would be a “hook”. Deleted without even trying.
App needs same abilities as web based program
Easy app to use for recording only your receipts. It won’t be my preferred method until there is the ability to add your receipt to an expense report.
Silly banner
A good app but the silly awesome banner you have to tap to enter a new receipt is ridiculous. Please remove this.
Unmitigated Disaster
Although the premise of this app is valuable, the actual result is poor.
1. The receipt dating process is dd/mm/yy. This causes one to have to re type each individual receipt.
2. If using the expense report option, the user cannot sort the receipts by date until exported to a spreadsheet. And then see 1.
So, if you use the UK dating system and do not need an efficient expense report option, this might be for you.
1. The receipt dating process is dd/mm/yy. This causes one to have to re type each individual receipt.
2. If using the expense report option, the user cannot sort the receipts by date until exported to a spreadsheet. And then see 1.
So, if you use the UK dating system and do not need an efficient expense report option, this might be for you.
Sentiment summary
95%
Positive (4-5★)
2%
Neutral (3★)
3%
Negative (1-2★)