Review Insights · App Store
Diablo Immortal
Blizzard Entertainment, Inc. · 300,099 ratings · ★ 4.7
4.7
★★★★★
300,099 ratings
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Top complaints - extracted from 35 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"game"
24 negative reviews mention this · 69% of all complaints
★★★★★ "what happened?. This was a good game, but I'm talking about Diablo three Diablo two Diablo one none of them were paid to play. You couldn't even use this real money and for all you people out there they're young did you know you used to be able to play Dia…" - Up yours buddy
2
"play"
13 negative reviews mention this · 37% of all complaints
★★★★★ "what happened?. This was a good game, but I'm talking about Diablo three Diablo two Diablo one none of them were paid to play. You couldn't even use this real money and for all you people out there they're young did you know you used to be able to play Dia…" - Up yours buddy
3
"money"
8 negative reviews mention this · 23% of all complaints
★★★★★ "what happened?. This was a good game, but I'm talking about Diablo three Diablo two Diablo one none of them were paid to play. You couldn't even use this real money and for all you people out there they're young did you know you used to be able to play Dia…" - Up yours buddy
4
"level"
6 negative reviews mention this · 17% of all complaints
★★★★★ "Dónde Está Mi personaje. O robaron mi personaje o Eliminaron mi cuenta que tenía un alto level no entiendo que pasó si eso vuelve a pasar este juego es una mierda" - joe__tinf
5
"download"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Can’t download anything due to how the unpacking is handled. Not compatible with 120+ gigs Downloading always says it needs more space I have plenty of room and have deleted tons and still is greedy and asking for more space wasn’t made for phones or a casual play if you want to play best to have a p…" - Fix The Fees
6
"character"
5 negative reviews mention this · 14% of all complaints
★★★★★ "good game if they fix bugs & crashes. i was enjoying this game up until i finished the “main” story line. after that point any time that i engaged in a battle and used a combination of skills, my character will disappear. i can’t use any skill after that point and will die. i p…" - benz1293
7
"played"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Please Help. I love this game. I played this game on my old phone and I downloaded it to my new phone and I can’t get past the “tap to play screen” and it’s lowkey kind of annoying. I really wanted to play but if this issue can’t get resolved then I’ll have to uninstall …" - NovasMom1484
8
"blizzard"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Want to like it. It was fun for a bit but the blizzard log in is annoying uninstalled" - Mikem7011
9
"mobile"
5 negative reviews mention this · 14% of all complaints
★★★★★ "Fun at first, not built for mobile fair play. Game is fun and engaging at first, but as you progress you’ll hit the pay to win brick wall, also the imbalance in the desktop gamer versus mobile play. The battleground area is where the biggest imbalance lays. Desktop version to the game …" - WhiteRabbitX
10
"players"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Pay to win. Donat greatly affects the strength of the player in a duel with other players" - jarvis-821
11
"into"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Removed me from my account. I just got back into this game and have played it a lot over the last couple of days even got a character past level 60 just for them to log me out of my battle net account that I don’t remember the info to log me into an account of a diffe…" - caraway0822
12
"free"
4 negative reviews mention this · 11% of all complaints
★★★★★ "You will spend a lot. Very well graphic game for cell phone however my cousin spent nearly $90. He’s gotten nowhere gotta keep spending if you wanna make it to high levels eventually if you don’t spend money you’ll get nowhere. I didn’t spend a dollar and I’m st…" - Minihahaxxx69xxx
📋 All 35 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
what happened?
This was a good game, but I'm talking about Diablo three Diablo two Diablo one none of them were paid to play. You couldn't even use this real money and for all you people out there they're young did you know you used to be able to play Diablo on arcade machines Diablo's been out since the 70s a lot of people don't know that but then again I'm an old goat. attend sad state they're trying to save themselves making nickels and dimes the care about their profit and margin because there's mostly investors in that game owners so it's worse than ever they give you a lot of glitter and shine but it's just a distract you from trying to get money from you. It's bad stay away.
Can’t download anything due to how the unpacking is handled
Not compatible with 120+ gigs
Downloading always says it needs more space I have plenty of room and have deleted tons and still is greedy and asking for more space wasn’t made for phones or a casual play if you want to play best to have a pc.
Downloading always says it needs more space I have plenty of room and have deleted tons and still is greedy and asking for more space wasn’t made for phones or a casual play if you want to play best to have a pc.
Pay to Win
Play PVE, because PVP is totally pay to win.
I don’t understand why they do that with games.
Could Release Skins or this kind of stuff, like LoL, but don’t do a pay to win game on PvP .
Players should use their abilities on PvP, not he money :)
I don’t understand why they do that with games.
Could Release Skins or this kind of stuff, like LoL, but don’t do a pay to win game on PvP .
Players should use their abilities on PvP, not he money :)
Проблема со входом
Почему при запуске игры написано коснитесь экрана а нажать не получается?
Please Help. I love this game
I played this game on my old phone and I downloaded it to my new phone and I can’t get past the “tap to play screen” and it’s lowkey kind of annoying. I really wanted to play but if this issue can’t get resolved then I’ll have to uninstall it (I don’t want to do that tho). Please help with this issue. Thank you in advance!!
Dónde Está Mi personaje
O robaron mi personaje o Eliminaron mi cuenta que tenía un alto level no entiendo que pasó si eso vuelve a pasar este juego es una mierda
Fun game
My review is I kinda like it
This game a scam
Drop rates suck. Crafting set/legendary gear really sucks. Event rewards suck. Battleground matching making is a joke in and of itself. Blizzard only wants your money and have no plan to fix everything wrong with this game. Save yourself and your money.
Не работает
Не работает висит на входе
Game not working
The game is trash I can’t login the tap to play button isn’t working at all now but was working fine until the update
It's a disgusting game
I played for a year, spent money, and then my character disappeared. The support service is not responding. And recently, there have been a lot of bugs. I do not advise you to waste time on this game.
Deceiving quality.
It took over $100,000 for one guy to be the best player in this game. No thanks.
Pay 2 Win
Being out your AMEX if you want to even compete in this game.
Removed me from my account
I just got back into this game and have played it a lot over the last couple of days even got a character past level 60 just for them to log me out of my battle net account that I don’t remember the info to log me into an account of a different name then try to force me to start over completely do not play this game unless you want to be ripped off
You will spend a lot
Very well graphic game for cell phone however my cousin spent nearly $90. He’s gotten nowhere gotta keep spending if you wanna make it to high levels eventually if you don’t spend money you’ll get nowhere. I didn’t spend a dollar and I’m stuck in the game constantly trying to level up if you’re gonna spend closer to $90 and continue get a PlayStation game or Xbox or computer game at least a computer game you won’t spend $90 and it’s free to go online and extremely better graphics and gameplay. Why spent so much on a cell phone game is beyond me
New character forget it
Come on devs, there are NO servers devoted to new characters. Why not have servers for various levels, like 1 to 60, 61 to 150 & so on. Then freely switch to the server that meets your level. Have more free to play rewards.
Stealing
Would be what I call this game.. always stealing.
TAKES UP TO MUCH SPACE
Might as well remove this off of mobile because there is no reason for a mobile game to be 4 GB, and then additional storage being 1270.38 MB… I DO NOT RECOMMEND FOR PEOPLE WITH LOW STORAGE AND DO NOT GET YOUR HOPES UP! the first time I tried it said additional storage 1270.30MB then the second time I tried it said additional storage. 1270.38 MB.
Irritating
I haven’t played this in a long time and then decided to get back into it again a little bit. I was having a little bit of fun with it and now lately this game has decided to start asking me constantly to log into my battle net account even though I’ve already logged in. Here’s a suggestion, if you’re going to make a game, remember that I don’t have to play it, I don’t have to download it, and I don’t have to install it. I do it because I want to have fun; if you’re going to make the experience irritating I’ll just rip it off my mobile device and never look at it again. Stop logging people out constantly, it helps with nothing except to piss off users.
Was good but now …
Played since day this came out. I took a break went to reinstall game but it says cant download all maps because “I” need mb+ amount of storage…. I checked my storage I have over 22 G of free storage available?! Wth. I deleted again tried to do it over and over same thing pops up!!! I turned graphics down you name it. Also tried to go to blizzard itself for help no help there at all. So now I have invested time years of time and money for what? Nothing EXTREMELY Disappointed. Now I have a iPad Pro this is ridiculous please fix the issue on your end cause I have plenty of storage this shouldn’t be happening and please fix y’all’s customer service part on the website so we can go there instead of bring problems here
Pure cash grab
If you like Diablo but don’t like the fun, the thrill of finding good drops and instead want to pour thousands into a slot machine. Then this is the “game” for you.
Terrible.
Terrible.
Just bad
All the free rewards make it so you have no control or bond over your character. This game is 100% soulless and pure greed! Deleted.
Level 60 paragon 2500
I report you to Google and Apple if you play with my review the last update they had they claimed that they’re enhanced in the game, but that’s just another word whether they’re making it more difficult and more hard so they can push you and into buying money with real money, buying their money and buying objects cause the game is totally dead. There’s nobody on it and they’re crying boo-hoo their investors are not making money and they aren’t either. I’ve been on this game for a long time, I shouldn’t know what I’m talking about. The dungeons are 100% more powerful and no drops the games not worth it anymore. The only reason why I stay on I don’t wanna mention the amount of money I put in it, but that’s the only reason otherwise they can go to hell stay away from it.
You need 30gb
You need 30gb to download everything
It is not working.
I can’t play it’s broken
Unacceptable Microtransactions
I know it’s mobile, but offering a $200 “gems” purchase is pretty scummy. Blizzard needs to do better than this.
Horrible
The game itself is okay, but it ends there… blizzard and netease are absolutely pathetic. They’re so blinded by the no lifers that spend the cost of a house on a mobile game, that they literally only cater to them. Normal players are ignored. Zero balance for any pvp modes. Broken builds that get abused and ignored. I hope this game is done in the next year or so, they don’t deserve it.
Pay to win
Donat greatly affects the strength of the player in a duel with other players
good game if they fix bugs & crashes
i was enjoying this game up until i finished the “main” story line. after that point any time that i engaged in a battle and used a combination of skills, my character will disappear. i can’t use any skill after that point and will die. i press “unstuck” and it ruins the current mission by pulling me out or i don’t get unstuck on time and die anyway. i can’t play for more than 20-25 mins at a time before im over it. it seems like it could be good under the right circumstances. just not mine.
Don’t download
If you have a I phone 11 you can not play the full game. You are stuck on the first part of the game. It keeps telling me I do t have enough space on my phone. I clearly!!!! Do!!!
Diablo
Great
Want to like it
It was fun for a bit but the blizzard log in is annoying uninstalled
Pay 2 Win.
Fun game at first but it quickly turns unplayable unless you are willing to spend a lot of real money.
Bots bots bots!
Love the game but bots are taking over the game and camping everywhere. Can or will anything be done to address this?
Fun at first, not built for mobile fair play
Game is fun and engaging at first, but as you progress you’ll hit the pay to win brick wall, also the imbalance in the desktop gamer versus mobile play. The battleground area is where the biggest imbalance lays. Desktop version to the game legally allows players to use keylogging to create automated fight combinations that the mobile player can’t match, add in the players that pay to win, creates a disappointing level of gameplay. Play until you hit the $ wall, then move on if you’re a mobile only player.
Sentiment summary
93%
Positive (4-5★)
2%
Neutral (3★)
6%
Negative (1-2★)