Review Insights · App Store
DICK’S Sporting Goods
Dick's Sporting Goods · 290,201 ratings · ★ 4.8
4.8
★★★★★
290,201 ratings
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Top complaints - extracted from 19 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"search"
4 negative reviews mention this · 21% of all complaints
★★★★★ "Search is terrible. Lags and never loads.. App is super slow all the time. Search is terrible. Lags and never loads." - lngsun
2
"slow"
4 negative reviews mention this · 21% of all complaints
★★★★★ "Search is terrible. Lags and never loads.. App is super slow all the time. Search is terrible. Lags and never loads." - lngsun
3
"doesn"
3 negative reviews mention this · 16% of all complaints
★★★★★ "App doesn’t work. Pages never load app is garbage" - nicabica
4
"work"
3 negative reviews mention this · 16% of all complaints
★★★★★ "App doesn’t work. Pages never load app is garbage" - nicabica
5
"doesn work"
3 negative reviews mention this · 16% of all complaints
6
"shopping"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Browser shopping preferable to app. I am intent on deleting app after less than a month. My primary complaint is post-purchase data access - nonexistent. Tracking purchases leads back to app which provides an error page repeatedly. Dick’s fails to include FedEx tracking numbe…" - K W B
7
"items"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Browser shopping preferable to app. I am intent on deleting app after less than a month. My primary complaint is post-purchase data access - nonexistent. Tracking purchases leads back to app which provides an error page repeatedly. Dick’s fails to include FedEx tracking numbe…" - K W B
8
"works"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Garbage app. Website works fine, App refuses to link personal info from account multiple calls to customer support first 30m call wasn’t even logged 2nd was sworn to be escalated yet 5 days later still no updates or replies for request to update. Websit…" - chewy106
9
"customer"
3 negative reviews mention this · 16% of all complaints
★★★★★ "Garbage app. Website works fine, App refuses to link personal info from account multiple calls to customer support first 30m call wasn’t even logged 2nd was sworn to be escalated yet 5 days later still no updates or replies for request to update. Websit…" - chewy106
10
"love"
3 negative reviews mention this · 16% of all complaints
★★★★★ "App doesn’t work at all. I would love to use the app and get all the benefits of what they’re offering but the app won’t sync my address or data which makes it completely unusable." - iamaguynamededdy
📋 All 19 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
App doesn’t work
Pages never load app is garbage
Search is terrible. Lags and never loads.
App is super slow all the time. Search is terrible. Lags and never loads.
Slow and glitchy
Had several issue with the app. It would allow me to select my address for shipping. Had to wait 5 mins then the button became live and allowed me to move forward.
Still so many bugs
Pages still aren’t loading even after the update.
Browser shopping preferable to app
I am intent on deleting app after less than a month. My primary complaint is post-purchase data access - nonexistent. Tracking purchases leads back to app which provides an error page repeatedly. Dick’s fails to include FedEx tracking number for all items in email confirmation if single purchase results in multiple mailings leaving consumer with defective app unable to track all items in a purchase. Going back to REI exclusively.
Still haven’t gotten my 4 pair of shoes from this app
⭐️I ordered bought 4 pair of shoes from this app and I only gotten received 1 email from them about my shoes was on the way still haven’t gotten any emails from them since that one and still haven’t gotten my shoes that I bought back in February lesson taught never ever again
Garbage app
Website works fine, App refuses to link personal info from account multiple calls to customer support first 30m call wasn’t even logged 2nd was sworn to be escalated yet 5 days later still no updates or replies for request to update. Website forces app usage. Do not use, will not shop at dicks again
App is Slow and Glitchy
The title explains it all…
Never won
Very bad
Shopping Cart Timing
An item disappeared from my cart as I continued to shop for other items. Why did this happen? No time is left to shop for other items if items can be taken from your cart so others can buy it.
Terrible
Terrible app can’t ever search or even look at deals just bad
App doesn’t work at all
I would love to use the app and get all the benefits of what they’re offering but the app won’t sync my address or data which makes it completely unusable.
Payment method
You have to buy something to add your debit or credit card which is forcing you to buy something so in my case you can’t sign up for a Kobe release call customer support all she says is sorry nothing she can do
No product
No product and charging more than retail.
Search and Browse Functions Never Work
Browsing or searching the product catalog doesn’t work 95% of the time. Results never load. I have restarted app, re-downloaded app, and tried on iPhone 13 Pro and 17 Pro. I would love to use this app and when it works it’s great but can’t get it to work. Please fix this, this bug has been around for months at this point.
Slow
Slow
Just today
I don’t know first time give me too much hard time to order, I give this review because of today’s situation other wise I love too shopping from dick’s sporting goods
Problem after problem
Nothing but issues with Dicks this year. Make online orders and spend plenty of money to get my items shipped for free. Last order was 181 dollars and I was still charged for shipping. Then they canceled my order but didn’t refund me the shipping amount. Called customer service for them to reorder and make sure I was not charged shipping. Instead of taking shipping off she took off 8 dollars even though shipping was 8.99. Items ended up being too small and they wouldn’t give me my money back because they said I used a promotion. They really know how to screw you.
so buggy
the search NEVER works and app crashes every time i open it (recurring issue)
Sentiment summary
96%
Positive (4-5★)
2%
Neutral (3★)
2%
Negative (1-2★)