Review Insights · App Store
DiDi Rider: Affordable rides
DiDi · 29,558 ratings · ★ 4.8
4.8
★★★★★
29,558 ratings
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Top complaints - extracted from 65 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"conductores"
11 negative reviews mention this · 17% of all complaints
★★★★★ "La peor. Siempre que es necesario nunca hay conductores, siempre se “sugiere” subir el pago para que salgan viajes, si no lo haces nunca llega un servicio. La peor app de transporte" - apododequenoseanpndjos
2
"drivers"
10 negative reviews mention this · 15% of all complaints
★★★★★ "Bad drivers in Panama. Drivers often delay arriving, probably waiting for the free cancelation window to expire. Once that time has passed and you don’t cancel the ride, they cancel it themselves." - lianapbittencourt
3
"service"
10 negative reviews mention this · 15% of all complaints
★★★★★ "Really BAD!. If you can use another app for your delivery do so! This app doesn’t care if the drivers are doing the job properly! How is it possible we order at 6:50 and it is 8:47 still changing the time?? The driver doesn’t answer neither the food com…" - Geraldynj
4
"driver"
9 negative reviews mention this · 14% of all complaints
★★★★★ "Bad drivers in Panama. Drivers often delay arriving, probably waiting for the free cancelation window to expire. Once that time has passed and you don’t cancel the ride, they cancel it themselves." - lianapbittencourt
5
"didi"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Mala app. Muy caros los viajes, hacen toda su publicidad en ahorrar en viajes y como es posible que un taxi me cobre la mitad de lo que pide un didi." - DazAToilet
6
"viaje"
8 negative reviews mention this · 12% of all complaints
★★★★★ "Mala app. Muy caros los viajes, hacen toda su publicidad en ahorrar en viajes y como es posible que un taxi me cobre la mitad de lo que pide un didi." - DazAToilet
7
"ride"
7 negative reviews mention this · 11% of all complaints
★★★★★ "Bad drivers in Panama. Drivers often delay arriving, probably waiting for the free cancelation window to expire. Once that time has passed and you don’t cancel the ride, they cancel it themselves." - lianapbittencourt
8
"cuando"
7 negative reviews mention this · 11% of all complaints
★★★★★ "Se actualizó y empezo a fallar. Justo cuando se actualizó hoy solo se queda congelada la pantalla" - Mourlyn
📋 All 65 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Bad drivers in Panama
Drivers often delay arriving, probably waiting for the free cancelation window to expire. Once that time has passed and you don’t cancel the ride, they cancel it themselves.
I’m the passenger
Driver arrived to the customer with different cars, color and different plate number describe in the app . the driver give hard time to the customer to cancel the ride.
And The Customer was surprised by the company's response of closing his account instead of contacting him by phone when the problem occurred. They didn't even bother to check on him immediately after he reported the issue; instead, they called him the next day and closed his account pending the completion of the investigation. The company's response was far from satisfactory for the customer.
And The Customer was surprised by the company's response of closing his account instead of contacting him by phone when the problem occurred. They didn't even bother to check on him immediately after he reported the issue; instead, they called him the next day and closed his account pending the completion of the investigation. The company's response was far from satisfactory for the customer.
MALPARIDOS HPTAS
Nunca más con ustedes
Really BAD!
If you can use another app for your delivery do so! This app doesn’t care if the drivers are doing the job properly! How is it possible we order at 6:50 and it is 8:47 still changing the time?? The driver doesn’t answer neither the food company?? Really bad service!!!
La peor
Siempre que es necesario nunca hay conductores, siempre se “sugiere” subir el pago para que salgan viajes, si no lo haces nunca llega un servicio. La peor app de transporte
Se actualizó y empezo a fallar
Justo cuando se actualizó hoy solo se queda congelada la pantalla
NO ORDER REFUNDS!
When a product isn’t available for a refund it will show “refund sent to bank card” when I asked the worker about my refunds of 2+ months they told me it was returned in COUPONS THAT ARE AVAILABLE WHEN YOU SPEND A CERTAIN AMOUNT!! Don’t download, just use Uber!!!
Bad costumer service
No costumer support and no phone number to contact them
When you order a trip they deduct the amount before the trip starts
And didn’t start the trip till now they didn’t refund the amount
When you order a trip they deduct the amount before the trip starts
And didn’t start the trip till now they didn’t refund the amount
Someone stole my email!
I could see someone from Argentina using my email and name for Didi. Crazy you don’t let them verify account! (it happened again after my complaint! Clearly, you don’t care about identity theft!)
Presuntos Robos y mal trabajo
Estoy cansado de estar quejándome y pidiendo reembolsos que nunca llegan. Cada rato el domiciliario se roba los pedidos y siempre son falsas las identidades de los domiciliarios. Los reembolsos supuestamente son en 15 días hábiles y llevo 2 meses esperando y nada. Decepción total, ya me cansé.
Cobran por adelantado y no devuelven el dinero
No descarguen la App. He pedido servicios en los cuales el conductor cancela y ya se ha cobrado el viaje, es decir si te cancelan 3 veces, ya te cobraron 3 viajes diferentes, llevo casi un mes haciendo el trámite de reembolso y hasta ahora solo me han regresado el dinero de un viaje.
BAD EXPERIENCE &BAD CUSTOMER SERVICE
Some Egyptian drivers are scammers and if you report the scam problem to customer service and you was luck to get some talk to you they do nothing.
No
Mucho mal
Malos conductores
Siempre te cancelan los “conductores” después de esperar más de 15 minutos, así como amonestan a los usuarios también deberían amonestar a los conductores por no poder hacer su trabajo bien
Unable to delete account.
Tried multiple times and am unable to delete. Will rerate if my account details have been deleted.
Engañoso
Nunca respetan los precios en la aplicación, suben exageradamente de la nada
Muy mala experiencia.
En el día de hoy pedí mediante la app una pizza de little caesars y después de 2 horas y 10 minutos esperando y revisando por dónde iba el repartidor asignado(con nombre, apellidos, foto y teléfono)pues me cancelaron en pedido dicen que porque no habían repartidores cerca.(entonces es cuando yo me pregunto: cuando me notificaron que ya el repartidor estaba en camino hacia mi casa me estaban mintiendo???)
Mala calidad
No encuentro conductores serca te manda por unas rutas muy largas tardan demasiado en llegar los conductores y si candelas te cobran y siempre que uno se quiere sentar adelante no te dejan o tienen cosas como herramientas o cualquier cosa si pagamos viaje de 4 pasajeros
No pickup location navigation
I was at the Hiroshima station and I went to the Hiroshima Station south underground plaza to order a Didi pickup. The app showed I have a “normal taxi” so I was waiting for my driver to show up. After a long time the driver finally showed up and he complained I was at the wrong pickup spot. I literally took a picture in our message and I couldn’t understand why my location is wrong. The car is a normal taxi and the spot is an underground pickup spot for taxi. This is the first and last time I use Didi.
No live support
Hard to reach agent
Scam!!!
They try to charge you for monthly subscription without authorization. BAD company. Look at the lawsuits piling up!!!
One of your riders in Australia has somehow registered with my email address.
I can’t find a way to get a hold of you guys via email so this is a last resort. I even signed up to this app to report the issue and I can’t find a way to report this.
Reclamo
Sus conductores ya no son seguros se llevan las cosas y no las entregan y ellos mismos los conductores asaltan a los pasajeros y soporte nunca te dan solución ya no usaré más esta plataforma
Se me olvidó algo en mi último viaje
Se me olvidó algo en mi último viaje, lo reporté e hice todo lo que el soporte me decía, marque al “número de teléfono” del tipo que conducía y era un número que no existía, en fin perdí aprox 100 dólares en ese producto y no hay soporte técnico donde pueda tener una buena respuesta, solo tiempo perdido esperando respuesta
Accidente
Tome un servicio de moto el conductor manejaba horrible el casco estaba vuelto nada y adicional la moto no tenía la coraza de protección que mandatoriamente todos los arrendadores tiene que tener en el exosto y resulte en mi pierna con quemadura de segundo grado, como es posible que no les obliguen cuando por ley si prestas un servicio tienes que tenerlo
Un asco
Antes me gustaba usarlo mucho pero ahora es un asco te roban tu dinero si cancelas el viaje, hasta 30 días por que te cancelen el viaje, conductores horribles trato horrible, aunque se pague un poco más me trata mejor Uber y sus conductores son de admirar
Application of scammers
This app is a scam. I am not Alberto, and I cannot remove my email from an account that belongs to someone else.
Es una gran aplicación mal servicio
Si tienes prisa no te recomiendo este servicio. Toma más de 20 minutos esperar a un conductor y el costo sube, dejan que cualquiera sea conductor y yo que soy usuaria frecuente de esta clase de servicios he tenido PÉSIMAS experiencias con sus conductores , como mujer busco la seguridad y sus conductores han sido en muchas ocasiones acosadores . Me han robado ( en otras plataformas siento que tienen más control sobre esto ). Además la parte de atención al cliente no es sino una explicación elvaorada de que “no van a hacer ni el más mínimo esfruerzo por resolver tu problema “ . Cuando he tenido inconvenientes tengo que buscar por otros medios por qué el app simplemente no funciona para el usuario ( además de pedir viajes ) . Por lo demás la aplicación funciona bastante bien, GPS precisó , rápida .Repito , el servicio es el problema . No ofrece ni seguridad , ni rapidez , ni un mejor precio
Pésimo
No estaría pudiendo solicitar un viaje. La app se tilda y aparece la pantalla blanca
Y solo en los horarios de la mañana o noche.
Y solo en los horarios de la mañana o noche.
MEDIOCRE APP AND CUSTOMER SERVICE
This app is so bad and mediocre. Customer service isn’t helpful at all! I lost an item in one of my rides in Cartagena Colombia. I’m leaving tomorrow morning and their only answer is that I have to wait 72 hours to get it resolved!! Incredibly mediocre and it’s almost impossible to get and answer from the support team. Save yourself a headache and download another app for rides or taxis. This app SUCKS!!!!
False coupons
This app will routinely tell you that a coupon for 40% is available and then it will not actually let you use the coupon. After you hit apply coupon it says that it does but then when you try to book a ride it makes it impossible for you to select that coupon and it will give you a smaller less money off coupon or give you a fake sounding coupon like oh here’s 10% off if your ride isn’t booked in 60 seconds but then your ride is booked in 60 seconds but the driver doesn’t show up for 10 minutes. This app is a lie from top to bottom.
Lo peor
Tomate un taxi y sufrí menos
Lo peor
Los pedidos se demoran 2 horas llegan en mal estado
Conductores mañosos
Los conductores son ladrones hacen la finta q terminan el viaje al llegar al destino y después sale que uno no pagó y con saldo deudor eso lo hacen cuando es efectivo aparte que suelen aceptar el viaje y llegando lo cancelan son unos ladrones
Unfair treatment
In October 2025 I took a ride from my hotel to the airport in puerto Vallarta I paid cash to the driver and now I have a request for payment which I have tried to dispute but they don’t believe as I don’t have proof of payment, it was cash for gods sake, moral of the story need to take a picture of the driver and the cash as I am payment because they take his word over mine. I will never use this app again. Horrendous customer service
Mal servicio
El conductor se robo mi telefono y la compania dijo que no puede ayudarme entonces el conductor Diego todavia esta trabajando con esta compania sin consequencias tengas mucho cuidado.
Worst app
Worst app ever. Never works. I added 3 different cards. None of them works. Use uber instead
Caca
La cantidad de viajes que cancelan al último momento es absurda, además que van varias veces que pago en efectivo y los
Conductores ratas ponen que no pague
Conductores ratas ponen que no pague
Precios demasiado caro
Tira unos precios demasiado caros para zonas que no superan ni los 10 minutos
Injusto
Injusto que la tienda reciba el pedido y luego cancelen. Ese dinero no se ve en mucho tiempo se pasan..
Disappointing
I was charged $155 from Sydney Airport to Surry Hills, and the agent said they would refund the overcharged amount. However, it’s been two more weeks and nothing has been done yet. This is really unacceptable.
Queja
Aceptan cuando se les da la gana y tardan demasiado en aceptar un viaje
Very bad
They raise the price after arriving your destination and withdraw your money from credit before even confirming you with a rider !!
Available cars with a very bad condition and rude drivers!!
Available cars with a very bad condition and rude drivers!!
Pésimo, no se hacen responsables por sus malos conductores y te roban dinero
Pésimo, no se hacen responsables por sus malos conductores y te roban dinero
No help from customer service
The app worked (for 2 weeks) until it asked to change payment methods. Then none of them worked. Followed all the directions: made sure phone was updated, deleted and reinstalled the app, deleted all the credit cards, added them back, along with new one. Would not use the card to book the trip, but did charge the tip to the card. Used the chat to try and get help. They suggested just adding cash to the account, not best solution since we are on vacation and limit cash to the markets. Then they said it would take a few days. Well here we are a few days later still trying and customer service was no help. Said we just need to be patient. Then after not being able to fix the problem asked if we could give a positive review. Seriously.
And it won’t even let me delete the account so I can create a new one.
The drivers are great, but can’t use them if the app won’t work.
And it won’t even let me delete the account so I can create a new one.
The drivers are great, but can’t use them if the app won’t work.
the driver is a scammers!!!
I originally booked the ride with estimated rate 2.400 yen, but ended charged and scammed for 7.700 yen. i will never use didi again.
the driver put 2000 yen as toll even-though we didnt take any tolls.
i Disputed the charges, but didi japan just didnt do anything.
i should have sticked with go taxi.
the driver put 2000 yen as toll even-though we didnt take any tolls.
i Disputed the charges, but didi japan just didnt do anything.
i should have sticked with go taxi.
From worst to worst
Worst app in Egypt
Customer Compensation or Clever Theft?
They overcharged me $20 for a ride because the driver forgot to end it. To “make up” for their mistake, they gave me coupons equal to the amount I was wrongly billed. But when I used one of those coupons on a ride that cost less than its value, they pocketed the leftover balance instead of crediting it back. What a business model-taking money from customers under the guise of compensation.
missed appointment
I enjoy it but Drivers always take longer than the 2 min it says, sometimes a lot longer, and sometimes they cancel after making you wait 10min. And then you’re late.
DiDi food is often a bad experience. A place will be top rated but ultimately the food will be poor quality and small portions. Not worth it.
DiDi food is often a bad experience. A place will be top rated but ultimately the food will be poor quality and small portions. Not worth it.
Estimated cost is not what you pay
This service gives you an estimated cost but charges you more later.
+ 15 more in the clipboard copy
Sentiment summary
94%
Positive (4-5★)
1%
Neutral (3★)
5%
Negative (1-2★)