Review Insights · App Store
DigiD
Rijksoverheid · 6,391 ratings · ★ 4.7
4.7
★★★★★
6,391 ratings
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Top complaints - extracted from 38 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"niet"
8 negative reviews mention this · 21% of all complaints
★★★★★ "Waardeloos. Doet het vaker niet dan wel" - Julorajambukikiki
2
"waardeloos"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Waardeloos. Doet het vaker niet dan wel" - Julorajambukikiki
3
"check"
5 negative reviews mention this · 13% of all complaints
★★★★★ "ID SCANNING FAIL. I have been trying to scan my ID from the Netherlands for about a week with NO LUCK. I have tried several ways. It says I am connected and to wait while it finish s loading but stops at 12%. After. re-do it, I get a message or that says “I…" - Willi$26
4
"work"
5 negative reviews mention this · 13% of all complaints
★★★★★ "Rarely works. Poorly designed" - vicky34pa
5
"werkt"
4 negative reviews mention this · 11% of all complaints
★★★★★ "vanuit het buitenland. wat een drama! niets werkt!" - WTRVNDRTL
6
"scan"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Lots of bugs!. Both my wife and I have tried to scan our ID’s; it scans 12% and then quits. I’m at a roadblock on how to proceed." - Frustrated-2026
7
"keer"
4 negative reviews mention this · 11% of all complaints
★★★★★ "Password error. Elke keer dat ik DigiD probeer te gebruiken krijg ik een password error." - musicfan209
📋 All 38 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Waardeloos
Doet het vaker niet dan wel
vanuit het buitenland
wat een drama!
niets werkt!
niets werkt!
Lots of bugs!
Both my wife and I have tried to scan our ID’s; it scans 12% and then quits. I’m at a roadblock on how to proceed.
Rarely works
Poorly designed
Terrible !!!
Every time I try to get in it’s so complicated!! I don’t like !! 00000 star!!!
It’s frustrating as old cookies disallow logging in subsequent times
It sucks that it uses a browser and that cookies from an earlier login disallows logging in subsequent times
We camera autofocus
The app no longer auto focuses the camera. The QR code is very challenging.
Waardeloos systeem!
Degene die dit bedacht heeft loopt behoorlijk achter in zn hoofd!
Don't ask me for a review
Don't ask me for a review
Very confusing
Very confusing and hard to use.
ID scanner doesn’t work
Wasting time trying to scan my identity card
Al 20 min bezig in te loggen
Waardeloos.
Ik kom niet verder dan inlog methodes en gebruiksgeschiedenis en ga op en neer tussen de app en de website
Ik kom niet verder dan inlog methodes en gebruiksgeschiedenis en ga op en neer tussen de app en de website
Password error
Elke keer dat ik DigiD probeer te gebruiken krijg ik een password error.
Awful app
This app is terrible
Not working
It’s not working at all after the last update.
Constant foutmeldingen
Ik kan niets doen omdat ik foutmeldingen krijg
Terrible user experience
Both the app and the web have fatal user experience flaws that make the app in this case a real pain to activate. Onboarding new users has never been more frustrating than with this app.
User unfriendly
Wat een klote app
Forced updates...
Any app that forces updates gets 0 stars. Period.
Waardeloos
Was langer dan 15 minuten geen activiteit???en dan weer opnieuw??? Was nog geen 30 seconden, steeds weer. Doe er wat aan!
ID check does not work
The app crashes when I need to check my passport.
Vaak niet kunnen inloggen
Van de 10x inloggen komt de app 9,5 keer met fout melding en kom je er niet in. Zeer slecht en niet gebruikersvriendelijk
Doesn’t work
The app won’t complete the ID check despite trying 2 forms of ID and following all troubleshooting tips. I’m unable to login without the ID check.
Useless App
App is useless
Werkt 9 van de tien keer gewoon niet
Onbekende fout... en dus geen enkele manier om in te loggen... zeer frustrerend !
Slecht
Het apps is niet klant vriendelijke. Veel moeite naar iets te komen.
Useless and pointless
A pain to set up, pointless to use, and a waste of space on my phone
Slechtste ontwerp
Ik wil gewoon mijn digid site open , maar kost me lange halve uur zonder resultaat . Verstond echt niets van
Inloggen lukt niet. Gebruiksonvriendelijk
Gebruiksonvriendelijk
Crap
Does not work
Stupid
Stupid.
Waardeloos
Waardeloze app, wanneer je via de app door gelinkt wordt dan krijg je een melding sessie verlopen. Hoe kan ik dan vanuit het buitenland mijn zaken regelen?? Inloggen sessie verlopen wijzigingen sessie verlopen. Doe iets aan de app!
Hopeloze app
Waardeloze app. Heb nu al tig aantal codes aangevraagd en elke keer melding, sessie verlopen. Slecht systeem. Waarom niet gewoon met wachtwoord en paswoord?????
Super slechte app
Zeer slechte app. Gebruikersonvriendelijk
ID SCANNING FAIL
I have been trying to scan my ID from the Netherlands for about a week with NO LUCK. I have tried several ways. It says I am connected and to wait while it finish s loading but stops at 12%. After. re-do it, I get a message or that says “It's not possible to perform the ID check with your current identity document” It is VERY frustrating. I CANNOT call because I have no international calling/texting/cannot receive very fixation codes since I am from America. For now (after trying 1hr), I give up. I will try to find another solution by googling or snap gpting my way.
I STILL CANNOT UPLOAD MY IDENTIFICATION CARD. My phone is set up for all and still NO LUCK. I don’t know who to turnt to. I cannot recieve phone codes through text and no phone calls. I have been ligging in and out with no luck
I STILL CANNOT UPLOAD MY IDENTIFICATION CARD. My phone is set up for all and still NO LUCK. I don’t know who to turnt to. I cannot recieve phone codes through text and no phone calls. I have been ligging in and out with no luck
Id check werkt alleen met Nederlandse setting en na iPhone reset
Waste of time but unfortunately essential for doing business with Dutch (semi) government. Wish this was beta tested with overseas users.
ID check does not work
The ID scan always fails for my residence ID, followed the steps online & tried several times with 3 iPhones. It simply doesn’t work!
Na laatste update werkt niet meer. Heel frustrerend!! Daarvoor was tevreden ermee.
Na laatste update werkt niet meer. Heel frustrerend!! Daarvoor was tevreden ermee want het werkte consequent. Nu kom ik nergens meer in.
Sentiment summary
93%
Positive (4-5★)
2%
Neutral (3★)
5%
Negative (1-2★)