Review Insights · App Store
Disneyland®
Disney · 1,782,619 ratings · ★ 4.7
4.7
★★★★★
1,782,619 ratings
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Top complaints - extracted from 53 negative reviews
Recurring phrases mined from 1-2★ reviews. The bigger the percentage, the more users have the same problem. Fix the top 2-3 in your version and you have product-market fit on day one.
1
"tickets"
12 negative reviews mention this · 23% of all complaints
★★★★★ "Sucks!! Is this a joke??. Through an app nightmare quagmire, I can now purchase park tickets. But why would I buy tickets if I don’t know if I can make a park reservation for the dates I want, why would I buy tickets?? If it doesn’t make sense, why would I want to g…" - Upset in Newport Beach
2
"park"
8 negative reviews mention this · 15% of all complaints
★★★★★ "Sucks!! Is this a joke??. Through an app nightmare quagmire, I can now purchase park tickets. But why would I buy tickets if I don’t know if I can make a park reservation for the dates I want, why would I buy tickets?? If it doesn’t make sense, why would I want to g…" - Upset in Newport Beach
3
"wait"
7 negative reviews mention this · 13% of all complaints
★★★★★ "Held Hostage By The App. Just to be clear, this app really is coded terribly. Slow, multiple crashes per day, and frequently needs to be restarted. Basically, it’s shocking that a huge company actually released this to the public. But! That’s not all! The des…" - AhzeeDahak
4
"sucks"
6 negative reviews mention this · 11% of all complaints
★★★★★ "Sucks!! Is this a joke??. Through an app nightmare quagmire, I can now purchase park tickets. But why would I buy tickets if I don’t know if I can make a park reservation for the dates I want, why would I buy tickets?? If it doesn’t make sense, why would I want to g…" - Upset in Newport Beach
5
"purchase"
6 negative reviews mention this · 11% of all complaints
★★★★★ "Sucks!! Is this a joke??. Through an app nightmare quagmire, I can now purchase park tickets. But why would I buy tickets if I don’t know if I can make a park reservation for the dates I want, why would I buy tickets?? If it doesn’t make sense, why would I want to g…" - Upset in Newport Beach
6
"lane"
6 negative reviews mention this · 11% of all complaints
★★★★★ "Held Hostage By The App. Just to be clear, this app really is coded terribly. Slow, multiple crashes per day, and frequently needs to be restarted. Basically, it’s shocking that a huge company actually released this to the public. But! That’s not all! The des…" - AhzeeDahak
7
"pass"
6 negative reviews mention this · 11% of all complaints
★★★★★ "Held Hostage By The App. Just to be clear, this app really is coded terribly. Slow, multiple crashes per day, and frequently needs to be restarted. Basically, it’s shocking that a huge company actually released this to the public. But! That’s not all! The des…" - AhzeeDahak
8
"been"
6 negative reviews mention this · 11% of all complaints
★★★★★ "No body answers the chat.. The chat is useless if no one answers. It’s been 4 days and no answer to my question." - Sil40SX
9
"ticket"
6 negative reviews mention this · 11% of all complaints
★★★★★ "Sucks!! Is this a joke??. Through an app nightmare quagmire, I can now purchase park tickets. But why would I buy tickets if I don’t know if I can make a park reservation for the dates I want, why would I buy tickets?? If it doesn’t make sense, why would I want to g…" - Upset in Newport Beach
📋 All 53 negative reviews
Every 1-2★ review we fetched. Use the copy button to grab them all for your own analysis (paste into ChatGPT/Claude with a prompt like "summarize core user problems, group by theme, ignore bugs, focus on missing features").
Hollow Dole Whip
The Dole Whip was completely hollow instead of solid. Not good.
Sucks!! Is this a joke??
Through an app nightmare quagmire, I can now purchase park tickets. But why would I buy tickets if I don’t know if I can make a park reservation for the dates I want, why would I buy tickets?? If it doesn’t make sense, why would I want to go there and not be able to use my tickets??? How can I possibly book airline tickets, hotel reservations and reserve a rental car if I can’t for sure buy tickets and make a park reservation for the dates I need?? I am sooooo FRUSTRATED! 😬😬
Can’t get into the app
This app is terrible, I’m not able to get into it.‘it’s says put Bluetooth on (which is weird) and I did and still can’t get into it.
Email dosent work
Pls fix
Held Hostage By The App
Just to be clear, this app really is coded terribly. Slow, multiple crashes per day, and frequently needs to be restarted. Basically, it’s shocking that a huge company actually released this to the public.
But! That’s not all! The desire to wedge maps, hotels, restaurants, tickets, and several kinds of ‘premium content’ has created an app that is incredibly hard to navigate. You can smell the corporate committee in every high profile useless banner and hidden critical function. Also the corpo-speak in having every feature or function named in the least helpful way possible. Lightning Lane, Lightning Lane+, Virtual Line, Magic Band, Magic Pass, Magic Key…
Basically, this is a zombie app kept animated by the dark magic of the Disney Parks. By making it nearly required for Park
access, they keep this thing downloaded. And by making the app the only way to buy a shorter wait time to the most popular rides, they can keep pulling money in. But make no mistake. The more you use this, the less you will like it.
If you are a visitor you will have no alternative. If you are with Disney, please for the love of cell-shaded animation, fix this mess!
But! That’s not all! The desire to wedge maps, hotels, restaurants, tickets, and several kinds of ‘premium content’ has created an app that is incredibly hard to navigate. You can smell the corporate committee in every high profile useless banner and hidden critical function. Also the corpo-speak in having every feature or function named in the least helpful way possible. Lightning Lane, Lightning Lane+, Virtual Line, Magic Band, Magic Pass, Magic Key…
Basically, this is a zombie app kept animated by the dark magic of the Disney Parks. By making it nearly required for Park
access, they keep this thing downloaded. And by making the app the only way to buy a shorter wait time to the most popular rides, they can keep pulling money in. But make no mistake. The more you use this, the less you will like it.
If you are a visitor you will have no alternative. If you are with Disney, please for the love of cell-shaded animation, fix this mess!
Asks how much you like the app way way way too much.
Asks how much you like the app way way way too much.
No body answers the chat.
The chat is useless if no one answers. It’s been 4 days and no answer to my question.
Misleading Ticket Purchase Process
There was a sign at the ticket line directing guests to purchase tickets through the app. We followed the instructions, only to find that tickets were sold out. In the end, we still had to purchase tickets in person, which wasted valuable time and created unnecessary frustration, especially with little kids.
Trash
Mobile order doesn’t work and no one knows how to fix it
Apps ruined the experience for food.
The apps ruined the food experience at the park. The lines are longer because half of the space is taken up by mobile orders pick up. When you try to order mobile pick up it’s usually an hour out for pick up.. the restaurants are always booked up and we had a better experience at the park prior to 2020.
This process is so confusing and convoluted I have been at it for two or three hours leaning heavily
This is the dumbest process I’ve ever seen. I just want to buy three tickets for my family for a certain day at Disneyland. I’ve been at this two or three hours leaning heavily on ChatGPT to decode all of the extremely confusing information. Your terms, your nomenclature does not match your directions do not match. The instructions that you give do not match what to do. Disneyland makes enough money to create system systems that normal people can understand. It’s like you have to be really willing to learn a lot of new things in order to buy a ticket to Disneyland. Seriously you guys….
THIS SUCKS
It took me TEN times for the app to register I connected bluetooth, and when I tried to login, IT LOADED FOR THIRTY MINUTES
Wait lines are always wrong.
Wait lines are always a surprise. I’ve literally been in front of the rides and the time on the app is not accurate.
Payment
It’s impossible make the payment…. So frustrating
Malfunctioning
We tried to purchase tickets online. It showed that there was availability we thought maybe it was just something wrong with the system so we came down to Disneyland and now everything is closed at the gate and we can’t purchase tickets so we wasted time coming down here
Small world
We went on small world first ride. I use a walker. They docked us on the opposite side and said we’ll if you have that wheelchair or walker you have to step through on the boat over there. Mind you it was step down. Across and back up. To get out. If I could do that I wouldn’t need a walker. Needless to say it’s our first of four days and o am in pain that is no was to treat and Ada person.
Confusing for Cruise Use
The need to navigate between different apps and the website, and to sign-in multiple times, is confusing. Some of the links take you in circles. Chat support to answer questions is rarely available.
Can’t add card info
Can’t add my debit card info for the fast pass it meanwhile everybody in my group added it so I’m left out
Horrendous magic band problems
Tried repeatedly to change my magic band from one park to another and it’s literally impossible. None of the instructions listed help it go through to the next park totally frustrating.
App sucks.
Every time I log into the app and need to update, change, or make a reservation my screen goes into a load screen for eons. I love the big thunder mountain, but I do not want to wait to see if I can visit forever and a day only to get more errors.
unavailable to purchase my tickets online
unhappy for some reason Unable buy tickets online
Ordering food crashing
Been trying to submit my order but app keeps crashing and pushing pickup time further
Ticket Purchase
I tried to purchase Disneyland tickets using Disney gift cards. The site recognized my gift card but every time I got to the last step it said there was an error and to try again later. Also, I have a few gift cards but I was only allowed to try one and the balance had to be paid with a credit or debit card. It wouldn’t let me add another gift card. I tried over and over and still couldn’t make the purchase. Also, I wanted to buy three regular one day tickets and one park hopper ticket but I couldn’t see how to do that without buying the three and then doing it all over again to buy the one.
Wait
Wait wait
Impossible to send others tickets
Why do I have to do this on 2 different websites instead of on THIS app?
i
lightning lane is a scammmm
Not navigatable
Unclear whether tickets that have been purchased are linked to reservations
Terrible
Worst ever! Bought the lightening pass and car use it
Waiting time for chatting is too long
I have a quick question and I was waiting for more than 20 minutes for a agent to chat with.
Shut it u bum app
Kept making me make this review so here you go Disney in joy the one star. All jokes aside they go way to deep in personal stuff like address, date of birth, phone number, state and the state zip code or whatever that’s called plus food is over priced and cali adventure has almost no shade (dated 4/20/2026) also a trinket should not be 15 to 20 $ some time more
Where are my plans?
With the update, all my plans disappeared and apparently I have to re link them? I miss seeing the week at one time instead having to go to each day.
Sorry this update sucks
Sorry this update sucks
The app sucks
The app keeps hanging when I try to make a reservation with no ability to get out except reboot! It’s 2026 and it’s behaving like it’s the last century!
Can’t add card to app
Can’t add a card to the app
Ticket sales
Fix your online sales or open more windows
Can’t use in Park
I’ve paid for lighting lane and everything time I try to access it, the App says “something went wrong”. I also have hotel passes that I can’t access
just horrible...
every update makes it worst, where is my day? tip board is there but my day once attraction booked or multiple experiences? very small font and hidden links not visible at a glance..
Paper pass
I feel I am looking at my phone all day with this app.
I wish yall offered an option for hard tickets or lightning lanes!
I wish yall offered an option for hard tickets or lightning lanes!
Angel
The fast pass is slow and you have to wait forever
Poor customer service
No answer in chat after waiting 20 minutes
Needs improvement
App is not user friendly, slow interface and had to keep logging in for different things.
Disneyland sucks not the happiest place on earth
Disneyland is nowhere near what it used to be. Everything is on the app. It’s not the happiest place on earth. The people that work here are rude. My 83-year-old mother was told she could sit down and watch the parade I think that’s and then some worker came up so rude and told her that she had to stand up. It’s like nobody cares everybody’s rude. We walk up to a restaurant. There’s two people just standing there and making my daughter go on the app what has happened? What has happened to Disneyland my last time!
Ticket bar codes?
Can’t see bar code ticket for 3rd day
Very cumbersome and confusing
See title above
Doesn’t show my tickets that I paid for
Purchased 3 Day Disneyland passes but for whatever reason it refuses to show me my tickets even though I have a confirmation number from the purchase and everything.
“Lighting lane multi pass”
Such a disappointment, do not buy lighting pass it’s a waste of money and you do not go to the front or the line you have to make book a time that’s 2 hours ahead and wait 2 HOURS FOR THE NEXT ONE IT IS SUCH A WASTE OF MONEY I might as well buy the normal tickets
Inaccurate Wait Times, Too Crowded
The app has inaccurate wait times. Many dates are blocked out from reserving. The park has become too crowded.
Horrible App!
The Disneyworld app is far superior to the DL app. This app hangs, times out. I don’t like the user experience.
Too crowded
Over sold, lightning lane sold out by 10:00am, been in two lines for over 30 minutes only to have rides break down. Very disappointing experience.
Horrible app
With as much money as Disney makes you would think that they could make a good app.
Lightning $$ seems worthless
Paid extra for lightning lane. Not available for any good rides
+ 3 more in the clipboard copy
Sentiment summary
94%
Positive (4-5★)
2%
Neutral (3★)
5%
Negative (1-2★)